10 Empregos para Customer success - Arapongas

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

Who are we?

Arcadian is your back-office workforce for the streaming video entertainment industry.

As a strategic tech partner, Arcadian seamlessly handles operational tasks, delivering exceptional quality at significantly reduced costs. We provide the perfect blend of talent and technology to bring our customers the best solutions.

Arcadian is led by an experienced international team of professionals with offices in Los Angeles, Manila, and Singapore.

Why join us?

If you're the type of person who wants growth and a fulfilling and rewarding job, you'll enjoy the journey with us.

We're looking for Customer Support professionals based in Brazil or anywhere in the world, who are fluent in English, Spanish, and Portuguese!

Job Description:

As a Customer Success Advocate - Bilingual , you will manage the end-to-end experience and lifecycle of customers based on the defined service strategy. Your efforts will lead to renewal, retention, and customer loyalty. This role offers the opportunity to collaborate with internal teams to deliver valuable solutions to customers, drive the renewal pipeline, and exceed performance targets. The CSA will support the client in their Latin American markets with Customer Service for their streaming apps.

Job Responsibilities:

• Responsible for providing timely quality after-sales support in Spanish and Portuguese e.g., technical and customer support to customers via email, chat, and phone.
• Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
•  Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
• Work closely with internal stakeholders and support teams to ensure seamless communication and coordination by reviewing the current health of systems, performance journals, etc.
• Successfully engage in multiple initiatives simultaneously.
• Align with Product Owners and meet regularly to understand the product roadmap.
• Document and advise related internal workgroups on operational best practices.
• Perform other customer success tasks as needed to support the overall success of the department.
• Represents the company in the most positive manner internally and in the communities we serve.
• Review analytics dashboards, content checks, and reporting via CloudWatch.

Job Requirements:

• Fluent in neutral English, Spanish & Portuguese (required) - Must be able to read, write, and speak English, Spanish, and Portuguese.
• 3-5 years of customer service/success experience.
• An entrepreneurial spirit and a desire to be proactive.
• Excellent planning, organizational skills, and ability to follow through until tasks are completed.
• Proven ability to problem-solve and maintain composure in high-pressure situations.
• Self-motivated, proactive, and able to work independently or as part of a team
• Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills
• Proficient in Microsoft Word, Excel, and PowerPoint.

Job Work Set-up:

• Flexible to a Remote work setup
• Reporting to the Arcadian CS Team

Who are we?

Arcadian is your back-office workforce for the streaming video entertainment industry.

As a strategic tech partner, Arcadian seamlessly handles operational tasks, delivering exceptional quality at significantly reduced costs. We provide the perfect blend of talent and technology to bring our customers the best solutions.

Arcadian is led by an experienced international team of professionals with offices in Los Angeles, Manila, and Singapore.

Why join us?

If you're the type of person who wants growth and a fulfilling and rewarding job, you'll enjoy the journey with us.

We're looking for Customer Support professionals based in Brazil or anywhere in the world, who are fluent in English, Spanish, and Portuguese!

Job Description:

As a Customer Success Advocate - Bilingual , you will manage the end-to-end experience and lifecycle of customers based on the defined service strategy. Your efforts will lead to renewal, retention, and customer loyalty. This role offers the opportunity to collaborate with internal teams to deliver valuable solutions to customers, drive the renewal pipeline, and exceed performance targets. The CSA will support the client in their Latin American markets with Customer Service for their streaming apps.

Job Responsibilities:

• Responsible for providing timely quality after-sales support in Spanish and Portuguese e.g., technical and customer support to customers via email, chat, and phone.
• Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
•  Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
• Work closely with internal stakeholders and support teams to ensure seamless communication and coordination by reviewing the current health of systems, performance journals, etc.
• Successfully engage in multiple initiatives simultaneously.
• Align with Product Owners and meet regularly to understand the product roadmap.
• Document and advise related internal workgroups on operational best practices.
• Perform other customer success tasks as needed to support the overall success of the department.
• Represents the company in the most positive manner internally and in the communities we serve.
• Review analytics dashboards, content checks, and reporting via CloudWatch.

Job Requirements:

• Fluent in neutral English, Spanish & Portuguese (required) - Must be able to read, write, and speak English, Spanish, and Portuguese.
• 3-5 years of customer service/success experience.
• An entrepreneurial spirit and a desire to be proactive.
• Excellent planning, organizational skills, and ability to follow through until tasks are completed.
• Proven ability to problem-solve and maintain composure in high-pressure situations.
• Self-motivated, proactive, and able to work independently or as part of a team
• Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills
• Proficient in Microsoft Word, Excel, and PowerPoint.

Job Work Set-up:

• Flexible to a Remote work setup
• Reporting to the Arcadian CS Team

Sobre a Vaga:

Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário. A vaga é remota, com foco em agilidade, resolução de problemas e satisfação do cliente.

Os maiores diferenciais que procuramos são:

• Capacidade de resolver problemas rapidamente , mantendo o cliente sempre informado e satisfeito, evitando churn.
• Habilidade de manter um bom relacionamento com o cliente , sendo a ponte entre ele e a equipe, especialmente via WhatsApp.
• Perfil executor e resolutivo , com ações rápidas e eficazes.

Responsabilidades:

• Suporte constante nos grupos de WhatsApp dos clientes, respondendo dúvidas e resolvendo pendências de forma ágil, não deixando cliente sem resposta
• Atuar como Customer Success (CS) , acompanhando os resultados e a experiência do cliente com nossos serviços.
• Realizar reuniões periódicas com os clientes para garantir que suas necessidades sejam atendidas e suas expectativas superadas.
• Colaborar com a equipe interna para garantir que as demandas dos clientes sejam atendidas dentro dos prazos e com qualidade.
• Elaborar relatórios de progresso e resultados, colaborando com o time de CS para garantir que todos os pontos sejam atendidos.
• Manter um canal de comunicação aberto e eficaz com os clientes, resolvendo qualquer solicitação ou pendência de forma rápida e eficiente.
• Trabalhar na redução de churn, aumento do LTV e do ticket médio dos clientes

Requisitos:

• Experiência anterior com suporte ao cliente , customer success (CS) ou cargos similares.
• Perfil Comunicador/Executor : habilidade para interagir de forma clara e rápida com os clientes, resolvendo problemas de forma prática.
• Capacidade de lidar com situações desafiadoras e manter o cliente satisfeito, mesmo em momentos de pressão.
• Boa capacidade de organização e controle de prazos, com foco no atendimento e resultado.

Oferecemos:

• Vaga PJ Remoto , com flexibilidade de horário.
• Bonificação por meta .
• Oportunidade de trabalhar com uma agência de SEO em crescimento, com foco no mercado americano.
• Ambiente dinâmico, com grandes desafios e oportunidades de aprendizado constante.

Se você tem experiência em suporte ao cliente e Customer Success, sabe como atuar rapidamente em grupos de WhatsApp e garantir a satisfação do cliente, venha fazer parte da nossa equipe!

Candidate-se agora!

Sobre a Vaga:

Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário. A vaga é remota, com foco em agilidade, resolução de problemas e satisfação do cliente.

Os maiores diferenciais que procuramos são:

• Capacidade de resolver problemas rapidamente , mantendo o cliente sempre informado e satisfeito, evitando churn.
• Habilidade de manter um bom relacionamento com o cliente , sendo a ponte entre ele e a equipe, especialmente via WhatsApp.
• Perfil executor e resolutivo , com ações rápidas e eficazes.

Responsabilidades:

• Suporte constante nos grupos de WhatsApp dos clientes, respondendo dúvidas e resolvendo pendências de forma ágil, não deixando cliente sem resposta
• Atuar como Customer Success (CS) , acompanhando os resultados e a experiência do cliente com nossos serviços.
• Realizar reuniões periódicas com os clientes para garantir que suas necessidades sejam atendidas e suas expectativas superadas.
• Colaborar com a equipe interna para garantir que as demandas dos clientes sejam atendidas dentro dos prazos e com qualidade.
• Elaborar relatórios de progresso e resultados, colaborando com o time de CS para garantir que todos os pontos sejam atendidos.
• Manter um canal de comunicação aberto e eficaz com os clientes, resolvendo qualquer solicitação ou pendência de forma rápida e eficiente.
• Trabalhar na redução de churn, aumento do LTV e do ticket médio dos clientes

Requisitos:

• Experiência anterior com suporte ao cliente , customer success (CS) ou cargos similares.
• Perfil Comunicador/Executor : habilidade para interagir de forma clara e rápida com os clientes, resolvendo problemas de forma prática.
• Capacidade de lidar com situações desafiadoras e manter o cliente satisfeito, mesmo em momentos de pressão.
• Boa capacidade de organização e controle de prazos, com foco no atendimento e resultado.

Oferecemos:

• Vaga PJ Remoto , com flexibilidade de horário.
• Bonificação por meta .
• Oportunidade de trabalhar com uma agência de SEO em crescimento, com foco no mercado americano.
• Ambiente dinâmico, com grandes desafios e oportunidades de aprendizado constante.

Se você tem experiência em suporte ao cliente e Customer Success, sabe como atuar rapidamente em grupos de WhatsApp e garantir a satisfação do cliente, venha fazer parte da nossa equipe!

Candidate-se agora!

Genesis  is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp  is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking a Сustomer Support Specialist  for the German Desk .

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in the German language (C1) , as well as fluency in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Working with EverHelp is about:

• 20+ vacation days and 2 sick leaves per month,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Genesis  is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp  is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are currently seeking a Сustomer Support Specialist  for the German Desk .

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in the German language (C1) , as well as fluency in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.

Working with EverHelp is about:

• 20+ vacation days and 2 sick leaves per month,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.

The Division:

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

The Position:

We are seeking a highly skilled and motivated Customer & Application Support Specialist to join our team in Brazil. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment. You will be the go-to resource for our customers, providing assistance and ensuring high customer satisfaction through timely and effective problem resolution.

This role involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure a seamless experience for our clients.

Responsibilities:

Technical Support :

• Assist customers with technical issues via email, ticketing systems, and live chat.
• Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions
• Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
• Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
• Troubleshoot software-related issues and provide effective solutions.
• Collaborate with Development, QA, IT, and DBA teams to address technical issues, escalating complex cases as needed for timely resolution.
• Analyze and troubleshoot technical issues, utilizing back-end databases, platform logs, and data mapping to identify solutions effectively.
• Deliver expert-level support for Tier 1 and Tier 2 tickets, providing a high level of customer satisfaction across all support levels
• Monitor system performance proactively, identifying potential issues before they affect the production environment.

Customer Interaction :

• Respond to and document requests for technical assistance.
• Ensure customer issues are tracked, monitored, and resolved in a timely manner.

Product Knowledge :

• Provide guidance on the company's software products.
• Suggest product upgrades when appropriate to enhance client experience.
• Develop self-help guides and FAQs for customers and team members to assist with common issues and reduce future support requests.

Internal Collaboration :

• Work closely with other departments to ensure issues are well-documented and addressed.
• Document support processes and contribute to knowledge bases, ensuring consistent and high quality service standards.
• The role involves supporting software applications, resolving technical issues, and delivering excellent customer service in a professional and energetic environment.
• The successful candidate will be part of a collaborative team working directly with clients to ensure positive user experiences.

Skills and Qualifications:

Required :

• Communication : Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
• Technical Support Experience : Ideally, at least 1-2 years in a technical support or helpdesk role.
• Problem Solving : Proven ability to remain calm under pressure and provide effective solutions.
• Multi-tasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency : Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
• Organizational Skills : Capable of tracking tickets and managing support requests.
• Travel: Willingness to travel within Brazil and internationally, up to 35% of the time.

Desired :

• Educational Background : Minimum of 2 years of higher education, preferably in a technical field such as computer science or information technologies.
• Pulp & Paper Industry Knowledge: Experience in the Pulp & Paper industry, especially in supply chain fulfillment.
• Basic Accounting Knowledge : Basic understanding of accounting to assist with the software's financial functions.

Ideal Candidate profile:

The successful candidate will be enthusiastic, energetic, and possess a strong passion for learning. They will be a motivated team player who is driven to provide solutions and improve user satisfaction. The ideal candidate thrives in a fast-paced environment, is organized, and can juggle multiple tasks while maintaining high-quality service.

Work Details:

• Work Schedule: This is a full-time position.
• Working Hours: 8 AM to 5 PM Brazilian Time.
• Weekend Availability: Must be willing to work on weekends when required.
• After-Hours Support: Willingness to provide support outside standard business hours as needed.