138 Empregos para Customer experience analyst (cx) - Rio de Janeiro

Overview

Are you a Data Analytics professional looking for a new challenge? Do you possess a strong blend of technical expertise and communication skills? This is a unique opportunity to elevate the data analytics efforts of a large B2B sales and marketing organization. You will provide an exciting opportunity to roll up your sleeves and apply the power of data analytics to drive business results and go-to-market strategies.

• Drive the creation of analytical models and dashboards that provide actionable insights to sales and marketing functions
• Present insights to various functions and levels in the organization, utilizing visualization tools
• Integrate data from diverse sources, both internal and external, to create a holistic view of the business landscape
• Work closely with business stakeholders to define market opportunities based on insights mined from multiple data sources
• Design and execute market segmentation approaches to guide go-to-market campaign initiatives
• Size opportunities across markets, and segments to inform go-to-market strategies
• Query data and transform it into professional looking charts and tables

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Bachelor’s degree in computer science, data analytics, finance, or related quantitative fields; advanced degree a plus
• 2-4 years of relevant work experience, experience working with GTM function in B2B a plus, experience working with financial institutions a plus
• Possess a strong blend of technical expertise and communication skills
• Experience with data visualization tools (Tableau preferred)
• Experience with programming languages (Python preferred)
• Advanced SQL skills
• Advanced Microsoft suite of tools skills including pivot tables, index matching or vlookup, and slide design
• Outstanding project management skills with the ability to consistently hit deadlines
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate data insights into actionable business recommendations
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and present complex ideas to non-technical stakeholders.

This is a permanent remote home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-ML2 #LI-Remote

Position : Data Analyst

Hours : FT 40h / week

Time Zone : EST

• Analyze customer behavior and performance data using Amplitude and SQL to uncover trends, opportunities, and risks.
• Build, maintain, and optimize dashboards in Amplitude to track key business metrics.
• Develop clear reports and presentations that translate complex data into actionable insights for decision-makers.
• Monitor data accuracy and consistency, flag anomalies, and collaborate with the teams to resolve issues.
• Evaluate marketing and funnel performance, including acquisition cost efficiency and ROAS.
• Identify patterns and correlations in customer behavior to support growth and retention strategies.
• Provide ad hoc analysis to answer specific business questions or validate hypotheses.
• Support tracking setup and improvements to ensure data accuracy.

• Daily hands-on experience with Amplitude.
• Strong proficiency in SQL.
• Expertise in data visualization (Amplitude dashboards).
• Excellent English communication skills (written and verbal).
• Strong analytical and problem-solving skills.
• Ability to turn complex data into actionable insights.

• Basic Python scripting for data manipulation.
• Experience detecting and troubleshooting inaccurate data.
• Knowledge of tracking setup (e.g., GTM).
• Understanding of ROAS.
• Experience with eCommerce / DTC data.
• Familiarity with subscription metrics (LTV, churn).

• Conversion Rate
• Average Order Value (AOV)
• Customer Acquisition Cost (CAC)
• Lifetime Value (LTV)
• Churn
• Return on Ad Spend (ROAS – nice to have)

Join to apply for the Data Analyst role at Ryz Labs

Remote position within Argentina & Uruguay

Ryz Labs is looking for a Senior Data Analyst to join one of our clients. This Data Analyst will sit within the Analytics team within the larger Product org. This is a high-impact role where you will partner with leaders to define KPIs, own measurement and analysis of product metrics, analyze, test, and build dashboards to monitor tech product performance, identify new opportunities to improve KPIs, and provide actionable recommendations to inform product roadmaps.

• Minimum 3 years of experience in an analytics role at a public or high-growth start-up
• Results-oriented with the ability to identify dependencies and leverage multiple sources of information
• Advanced skills in SQL, capable of writing complex and optimized queries
• Proficiency in Tableau or other data visualization tools
• Experience with experiment design and test analysis
• Experience in Python and/or R is a plus
• Previous experience in Travel/Hospitality analytics is preferred but not required
• Ability to prioritize and respond to analytics requests in a fast-paced environment
• Curious and eager to learn

• Collaborate with Product Managers, Designers, and Engineers to define clear, actionable metrics
• Develop and maintain dashboards to track performance trends and ensure stakeholders have reliable insights
• Conduct deep-dive analyses to diagnose performance changes and answer high-priority questions
• Identify new opportunities for product growth or optimization through user behavior analysis
• Present findings and recommendations to influence product roadmaps and KPIs

RYZ Labs, founded in 2021, is a startup studio with founders experienced in major tech companies and consumer brands, primarily in Latam. We focus on building industry-defining companies with diverse, remote teams across the US and Latam, leveraging cutting-edge cloud technologies.

Our environment promotes autonomy, learning, growth, and challenging projects, fostering professional development and teamwork.

• Customer First Mentality
• Bias for Action
• Ownership
• Humility and Respect
• Frugality
• Deliver Impact
• Raise our Standards

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Internet

Referrals increase your chances of interviewing at Ryz Labs by 2x.

Overview

We are seeking a highly skilled Data Analyst to join our team and play a key role in leveraging data to inform strategic decision-making. If you are passionate about data, love solving complex problems, and want to work in a dynamic, fast-paced environment, we’d love to hear from you!

• Data Analysis & Business Intelligence: Develop, optimize, and maintain advanced SQL queries to ensure data accuracy and efficiency. Create and manage data models, dashboards, and reports to support business operations and strategic decision-making. Analyze large datasets to identify patterns, trends, and opportunities for improvement. Ensure data quality and governance, continuously improving analysis and visualization processes.
• ETL & Automation: Automate data extraction, transformation, and loading (ETL) processes for scalability and reliability. Work closely with stakeholders to understand business needs and translate them into effective analytical solutions.
• Collaboration & Communication: Present data-driven insights clearly to both technical and non-technical audiences. Work cross-functionally with Product, Engineering, and Business teams to support strategic initiatives and business growth.

• Advanced SQL proficiency, including query optimization and data modeling.
• Python skills for data analysis and process automation.
• Experience with relational databases and Data Warehouses.
• Strong analytical mindset, with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication skills to simplify technical concepts for non-technical teams.

• Experience with BI tools (e.g., Power BI, Superset) for data visualization.
• Knowledge of supply chain systems (a strong plus!).
• Experience in data governance processes and implementation.

If you thrive in a data-driven environment and are excited about making a real impact, apply now and join our growing team!

• Entry level

• Full-time

• Information Technology

• Technology, Information and Internet

Referrals increase your chances of interviewing at Onebeat by 2x

Descrição do perfil:

Responsável por analisar e interpretar grandes conjuntos de dados, encontrando tendências e métricas que possam ajudar a empresa a tomar decisões mais precisas e obter melhores resultados.

Principais Atividades:

- Administrar pipelines ETL (queries, procedures, etc.), para garantir a divulgação dos dados oficiais da TIM diariamente.

- Consultar e atualizar bases de dados disponibilizadas

Breve Descrição:

Responsável por analisar e interpretar grandes conjuntos de dados referentes as jornadas dos NPS Relacional e Transacional, encontrando tendências e métricas que possam ajudar a empresa a tomar decisões mais precisas e obter melhores resultados.

Principais atividades:

• Capturar, analisar e interpretar grande volume de dados;
  
• Desenvolver modelos de dados para suportar a tomada de decisão;

Breve Descrição:

Responsável por analisar e interpretar grandes conjuntos de dados referentes as jornadas dos NPS Relacional e Transacional, encontrando tendências e métricas que possam ajudar a empresa a tomar decisões mais precisas e obter melhores resultados.

Principais atividades:

• Capturar, analisar e interpretar grande volume de dados;
• Desenvolver modelos de dados para suportar a tomada de decisão;
• Confeccionar estudos com o objetivo de definir o perfil dos detratores, neutros e promotores nos NPS transacionais e relacionais;- Mapear e garantir os insights sobre as informações referentes aos NPS;
• Suportar na identificação de padrões de comportamento para endereçar as necessidades de negócio e a geração de valor;
• Orientar de forma estatística todas as tendências operacionais, mensurando resultados e comparativos;
• Mapear e garantir os insights;
• Elaborar relatórios contínuos focando em oportunidades de melhoria dos resultados de negócio;
• Gerar indicadores, métricas e KPI's;
• Orientar e dar suporte para definição de KPI´s;
• Contribuir na disseminação de uma cultura de Data-Driven Decision na companhia, fazendo interface entre áreas técnicas e as diversas áreas de negócio;
• Colaborar com discussões relacionadas à plataforma Big Data.

Experiência, conhecimentos e formação:

• Experiência na elaboração de apresentações para o board da empresa;
• Conhecimento e experiência na área de data Analytics e manipulação de grandes bases de dados (Big Data-GCP);
• Ferramentas de pesquisa, testes e métricas (etc.);
• Conhecimento em infraestrutura de Rede móvel;
• Conhecimento avançado em Excel, PPT e SQL;
• Experiência em ferramentas exploratórias (SAS e Power BI);
• Demais ferramentas necessárias para data Analytics/ciência de dados;
• Formação Desejada: Superior completo nas áreas exatas ou predominantemente exatas como Administração, Engenharia, Estatística e Ciência da Computação etc.

Na TIM, o seu bem-estar é o nosso bem-estar, por isso o programa Conexão Bem + Estar tem o propósito de fortalecer o cuidado genuíno da TIM com o TIMe e suas famílias, por meio de iniciativas práticas em diversas frentes para todos e todas estarem sempre bem, na vida pessoal e profissional.

Fique Por Dentro Dos Nossos Benefícios

• Assistência Médica e Odontológica *
• Benefício Medicamentos *
• Gympass *
• Vale Alimentação e/ou Refeição
• Vale Transporte
• Previdência Privada
• Aparelho celular com Internet Ilimitada e franquia de Voz
• Curso de inglês online extensível a 1 familiar ou amigo
• Programa de Treinamento e Capacitação Internos
• Participação nos Lucros
• Meu primeiro benefício - Auxílio para filhos até 2 anos de idade
• Reembolso Creche (para pais ou mães)
• Modelos de trabalho e jornada flexíveis
• Happy Day - Dia de folga no mês do aniversário

E outros!

• Extensível a dependentes legais

Somos Mais na TIM

É ter MAIS sintonia com todo o TIMe e se conectar com o que acreditamos. É aprender novas formas de oferecer ao mundo um trabalho com MAIS propósito.

É o que nos move a fazer MAIS e melhor. É desenvolver habilidades com criatividade e transformar tecnologia em MAIS liberdade.

É imaginar as possibilidades com MAIS inovação, conectando todas as pessoas, com respeito e agilidade.

É uma cultura cada vez MAIS essencial par o nosso dia a dia. É criar um impacto MAIS positivo sendo quem você é.

Vem ser você e fazer parte de um TIMe que tem a coragem para inovar, a liberdade de tentar e a vontade para fazer a diferença na vida das pessoas.

Isso significa que temos um ambiente positivo de desenvolvimento, oportunidades e inclusão. São o reconhecimento de que fazemos a diferença na vida das pessoas. Vamos continuar trabalhando, desenvolvendo as melhores práticas do mercado e evoluindo junto com nosso TIMe.

Juntos, #SomosMaisNaTIM!

Job Title: Sr Data Analyst – AWS Migration & Cloud Data Warehouse

Location: Remote / (Client Location)

Type: Full-Time / Contract

Department: Data & Analytics

Position Summary :

We are seeking a results-driven Sr Data Analyst to support both the migration of data infrastructure from Microsoft Azure to AWS and the ongoing analytics and reporting needs in the post-migration cloud environment. Your experience will include at least 5 years in a product rich environment analyzing e-commerce, forecasting and inventory data for key decision makers.

This role is critical to ensuring data quality, business continuity, and analytic value throughout the migration lifecycle and beyond. The Data Analyst will work closely with AWS engineers, business stakeholders, and analytics teams to design, validate, and operationalize data workflows in a modern AWS-based architecture.

Key Responsibilities:

Pre-Migration (Assessment and Transition Support):

• Analyze and document current-state data sources (e.g., Dynamics 365 BC, SQL Server, Access, Magento, PIM, Repricer, APIs).
• Conduct data profiling and quality assessments to inform migration strategies.
• Collaborate with engineers and architects to support data mapping, transformation, and validation processes during migration.
• Help define and document performance, compliance, and availability requirements for datasets being moved to AWS.
• Support migration testing and cutover planning for reporting and analytic workloads.

Post-Migration (AWS Data Warehouse Enablement):

• Perform ongoing data validation, reconciliation, and quality monitoring across S3, Redshift, Glue, and other AWS data services.
• Develop and maintain dashboards, visualizations, and reports using Amazon QuickSight or equivalent BI tools.
• Translate business questions into data-driven analyses and deliver actionable insights across sales, operations, and e-commerce domains.
• Support business stakeholders with ad hoc data needs and self-service analytics enablement.
• Partner with ML/GenAI teams to prepare and validate data sets for AI/ML models, and assist in measuring model outputs.
• Document data dictionaries, business logic, and data lineage to ensure transparent and auditable reporting.
• Contribute to ongoing data governance, security, and cost optimization practices in AWS.

Required Qualifications:

• Bachelor’s degree in Data Science, Computer Science, Information Systems, or related field.
• 3+ years of experience in a Data Analyst or BI Analyst role supporting cloud-based data platforms.
• Proficiency in SQL and data manipulation across relational and cloud-based data stores (e.g., Redshift, SQL Server, Access).
• Experience working with API-driven data sources and unstructured data.
• Familiarity with AWS data services such as S3, Glue, Redshift, and QuickSight.
• Strong data profiling, visualization, and problem-solving skills.
• Ability to translate business needs into technical data requirements and outputs.

Preferred Qualifications:

• Experience with data migration projects, particularly from Azure to AWS.
• Knowledge of tools like Athena, Python (Pandas), or dbt for data transformation and exploration.
• Understanding of data warehouse design, dimensional modeling, and cost-efficient architecture patterns.
• Exposure to Amazon seller channel data, e-commerce analytics, or ERP reporting.
• Familiarity with GenAI or ML model support workflows is a plus.

Tools & Technologies:

• SQL: Microsoft SQL Server, Access, Jet Cubes
• APIs: Reason Automation, Stackline, Sales Layer, Keepa
• Data Wrangling: Excel, Python, Pandas

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automotive

Referrals increase your chances of interviewing at Revolution Supply Co. by 2x

Get notified about new Senior Data Analyst jobs in Greater Buenos Aires .

Greater Buenos Aires $30,000.00-$45,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As a Data Analytics Consultant II, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business.

Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. You will deliver targeted and actionable value for 40+ clients. Responsibilities include:

• Becoming adept with our Digital Experience components to find the important pieces of data that will help move the performance needle for your customer base

• Prioritization and organization of your top consuming customers to ensure you’re meeting their critical monitoring needs

• Looking for opportunities to help your newer customers mature with Digital Experience and expand their usage of Dynatrace

• Creating concise analysis deliverables for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise

• Focusing your efforts with a consultative mindset to identify needs across varied industry verticals

• Additional responsibilities include working with our team to improve process, identify training gaps and share ideas

Minimum Requirements:

• Bachelor’s degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics or other related disciplines is required.

• 3-5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way

Preferred Requirements:

• Experience in data driven analysis - excellent at working with, understanding, analyzing data

• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test

• Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.

• Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions

• Operates with a customer first focus

• Proven ability to work under pressure and to handle multiple conflicting priorities

• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades

• Thinks proactively and tries to develop solutions rather than wait for an answer

• Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels

• Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail

Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings.

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.