1492 Empregos para Contact center - São Paulo
Operador Contact Center
Hoje
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Descrição
Seja um educador ou educadora no Ecossistema Ânima e venha transformar o país pela educação.
OPERADOR CONTACT CENTER
Essa posição é para atuar na EBRADI, o maior e o mais inovador ecossistema de ensino de qualidade do país, com instituições espalhadas por todo o Brasil. Somos uma empresa em constante evolução, que enxerga em cada detalhe novas formas de promover a educação. Por sinal, essa é a essência que nos faz ser diferentes.
Ah Independente de cor, idade, gênero, orientação sexual, origem, religião ou qualquer outra característica, ou particularidade que tenha, se você tem desejo e energia para contribuir para a transformação de vidas por meio da Educação, aqui é o seu lugar
Confira mais sobre a nossa oportunidade.
Do Que Você Precisa Para Concorrer à Vaga
Ensino Médio completo
Ensino Superior em andamento será um diferencial;
Necessário ter conhecimento prático, nível básico em Excel;
Boa habilidade de comunicação e escrita;
Como será seu dia a dia como educador ou educadora:
Fornecer informações básicas sobre os cursos e a instituição, estimulando-os a ingressar na instituição;
Realizar contato ativo com os prospects por telefone, WhatsApp, e-mail e redes sociais, para estimular a sua continuidade no processo de ingresso na instituição;
Utilizar-se de técnicas de atendimento e negociação para captar as informações necessárias a qualificação do prospect, e consequentemente, garantir o seu ingresso na instituição;
Conhecimentos Que São Bacanas Para Essa Posição
Experiência com call center será um diferencial;
Perfil comportamental voltado a foco em resultado e trabalho em equipe;
Temos 3 formas de atuação: presencial, híbrido e remoto.
Entenda como é o modelo para essa vaga: PRESENCIAL
Presencial
Seg a Sex das 13h00 às 19h00 - 1h almoço
Sab das 09h00 às 16h00 1h almoço
Local: Universidade Anhembi Morumbi da Mooca/SP
Veja o que já vai encontrar no nosso Ecossistema Ânima
Bolsas de Estudos
Indicação de 2 Bolsas de Estudos para quem preferir
Programa de Bem-estar e Qualidade de Vida
Gympass
ECOA – Escola Corporativa Ânima, com + de 100 cursos livres e gratuitos
Day-off no aniversário
Abono de meio-período no aniversário do(a) filho(a) com até 16 anos
Programa Valor das Pessoas: vale-presente para os educadores em fases marcantes de suas vidas, como casamento, nascimento e até mesmo uma nova titulação.
Fique atento às etapas do processo seletivo, que acontece de forma 100% remota:
- Análise dos currículos;
- Avaliação técnica;
- Entrevista com nosso time de Recrutamento e Seleção;
- Entrevista com a liderança
Boa sorte
SejaÂnimaVoice/Contact Center Designer
Publicado há 5 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .
As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you’ll be doing
In this role, you will:
- Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
- Design and deliver technical solutions that align with governance and gold standards.
- Ensure your designs are scalable, adaptable, and cost-effective.
- Escalate risks or cost issues when needed.
- Present and explain technical designs to internal and external audiences.
- Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
- Capture and translate business requirements into high-quality technical solutions.
- Contribute to issue resolution during design and delivery phases.
- Review and validate new and in-life products and services.
- Support customer migration planning, change management, and impact assessments.
- Troubleshoot and support resolution of technical issues, including root cause analysis.
- Ensure all designs follow architectural principles and strategy.
- Suggest and support improvements to internal processes.
Skills & experience we’re looking for
Core skills – We should be able to work independently on the following matters:
- Requirements gathering & analysis
- UC / CC Solution design & delivery
- Business analysis & commercial awareness
- Troubleshooting & root cause analysis
- Technology migration
- Change and incident management
Soft skills & mindset
- Strong communication & presentation skills
- Ability to negotiate and develop proposals
- Growth mindset & continuous learning attitude
- Inclusive, collaborative approach to teamwork
- Learning agility — adapt quickly to new tools and technologies
Technical knowledge
- +5 years’ experience in Unified Communication / Contact Center technologies & protocols
- Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
- Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
- Understanding enterprise IT and cloud-based environments for UC and CC Solutions
- Advanced English is mandatory
What’s in it for you
- Opportunity to design solutions that impact global industries.
- Exposure to cutting-edge technologies
- Career growth in solution design and architecture.
- Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!
Operador de Contact Center
Hoje
Trabalho visualizado
Descrição Do Trabalho
Descrizione del lavoro
Junte-se a nós #VemSerVerisure #VerisureVagas
Você já pensou em trabalhar em uma empresa que promove a diversidade e equidade em todas as suas oportunidades?
Na Verisure priorizamos a inclusão independente de sexo, raça, orientação sexual, religião, nacionalidade, idade, deficiência etc.
Somos apaixonados pelo que fazemos, nosso ambiente de trabalho é dinâmico, oferecendo oportunidades de desenvolvimento e crescimento
E pelo sexto ano consecutivo a Verisure é considerada uma das melhores empresas para se trabalhar no Brasil.
Fique por dentro
A Verisure é referência na Europa e no Brasil no quesito proteção de pessoas, residências e negócios, somando mais de 5 milhões de clientes.
Ao longo dos mais de 35 anos de história, trouxe inovação e confiabilidade aos sistemas de alarme e se tornou um padrão a ser seguido pelo setor.
A Verisure Brasil é parte do grupo internacional que é líder na Europa, com presença em mais de 18 países.
Missão do cargo
Realizar atendimento telefônico ativo, apresentando o produto aos potenciais clientes, agendando visitas para a área comercial com precisão no sistema e garantindo o cumprimento das metas de agendamento estabelecidas.
Quais são as principais responsabilidades?
- Atendimento telefônico ativo (100% leads);
- Apresentar o nosso produto para os futuros clientes via telefone;
- Agendar visitas para a área comercial e cadastra-las no nosso sistema;
- Cumprimento de metas de agendamento.
O que você precisa ter?
- Ensino Médio Completo;
- Experiência com atendimento ativo.
Benefícios
- Salário: R$1633,00 + comissão sem teto
- Vale Transporte;
- Vale Refeição ou Alimentação;
- Seguro de Vida Sulamérica;
- Plano de Assistência Médica AMIL;
- Plano Odontológico Sulamérica;
- Wellhub (Gympass);
- Zero Stress - acesso a diferentes serviços para resolver emergências domésticas;
- Vidalink - Benefício de subsídio e descontos em farmácias credenciadas;
- Apoio Pass;
- Check-up Saúde;
- Elfie - Aplicativo de monitoramento da saúde e descontos
- Conexa – plataforma de teleconsulta;
- Empréstimo Consignado – conforme política vigente;
- Alarme Monitorado Verisure – conformidade com a política vigente;
- Auxilio creche até 10 meses de idade – conforme política vigente;
- Bebê Verisure - um kit de presentes para os novos papais e mamães da Verisure;
- Licença Parentalidade - 25 dias após o nascimento ou data de adoção
- Clube Mais - programa de parcerias com descontos exclusivos para colaboradores da Verisure;
- Os planos de assistência médica, odontológica e Wellhub poderão ter cobrança de mensalidade de acordo com a categoria escolhida.
Horário de trabalho
Escala 6x1 - 09h às 15h ou 15h às 21h (folgas aos domingos)
Local de Trabalho
Morumbi - SP
Operador de Contact Center
Hoje
Trabalho visualizado
Descrição Do Trabalho
Descrizione del lavoro
Junte-se a nós #VemSerVerisure #VerisureVagas
Você já pensou em trabalhar em uma empresa que promove a diversidade e equidade em todas as suas oportunidades?
Na Verisure priorizamos a inclusão independente de sexo, raça, orientação sexual, religião, nacionalidade, idade, deficiência etc.
Somos apaixonados pelo que fazemos, nosso ambiente de trabalho é dinâmico, oferecendo oportunidades de desenvolvimento e crescimento
E pelo sexto ano consecutivo a Verisure é considerada uma das melhores empresas para se trabalhar no Brasil.
Fique por dentro
A Verisure é referência na Europa e no Brasil no quesito proteção de pessoas, residências e negócios, somando mais de 5 milhões de clientes.
Ao longo dos mais de 35 anos de história, trouxe inovação e confiabilidade aos sistemas de alarme e se tornou um padrão a ser seguido pelo setor.
A Verisure Brasil é parte do grupo internacional que é líder na Europa, com presença em mais de 18 países.
Missão do cargo
Realizar atendimento telefônico ativo, apresentando o produto aos potenciais clientes, agendando visitas para a área comercial com precisão no sistema e garantindo o cumprimento das metas de agendamento estabelecidas.
Quais são as principais responsabilidades?
- Part-time, folguista;
- Atendimento telefônico ativo;
- Apresentar nosso produto para futuros clientes via telefone;
- Agendar visitas para a área comercial e cadastrá-las no nosso sistema;
- Cumprimento de metas de agendamento.
O que você precisa ter?
- Ensino Médio Completo;
- Experiência com atendimento ativo.
Benefícios
- Salário: R$1.200,00 + comissão sem teto
- Vale Transporte;
- Vale Refeição ou Alimentação;
- Seguro de Vida Sulamérica;
- Plano de Assistência Médica AMIL;
- Plano Odontológico Sulamérica;
- Wellhub (Gympass);
- Zero Stress - acesso a diferentes serviços para resolver emergências domésticas;
- Vidalink - Benefício de subsídio e descontos em farmácias credenciadas;
- Apoio Pass;
- Check-up Saúde;
- Elfie - Aplicativo de monitoramento da saúde e descontos
- Conexa – plataforma de teleconsulta;
- Empréstimo Consignado – conforme política vigente;
- Alarme Monitorado Verisure – conformidade com a política vigente;
- Auxilio creche até 10 meses de idade – conforme política vigente;
- Bebê Verisure - um kit de presentes para os novos papais e mamães da Verisure;
- Licença Parentalidade - 25 dias após o nascimento ou data de adoção
- Clube Mais - programa de parcerias com descontos exclusivos para colaboradores da Verisure;
- Os planos de assistência médica, odontológica e Wellhub poderão ter cobrança de mensalidade de acordo com a categoria escolhida.
Horário de trabalho
Folguista (Part-time) (trabalho aos sábados, domingos e feriados).
Escala 3x4 06h às 12h20 ou 14h às 20h20.
Local de Trabalho
Morumbi - SP
Voice/Contact Center Designer
Hoje
Trabalho visualizado
Descrição Do Trabalho
Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .
As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you’ll be doing
In this role, you will:
- Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
- Design and deliver technical solutions that align with governance and gold standards.
- Ensure your designs are scalable, adaptable, and cost-effective.
- Escalate risks or cost issues when needed.
- Present and explain technical designs to internal and external audiences.
- Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
- Capture and translate business requirements into high-quality technical solutions.
- Contribute to issue resolution during design and delivery phases.
- Review and validate new and in-life products and services.
- Support customer migration planning, change management, and impact assessments.
- Troubleshoot and support resolution of technical issues, including root cause analysis.
- Ensure all designs follow architectural principles and strategy.
- Suggest and support improvements to internal processes.
Skills & experience we’re looking for
Core skills – We should be able to work independently on the following matters:
- Requirements gathering & analysis
- UC / CC Solution design & delivery
- Business analysis & commercial awareness
- Troubleshooting & root cause analysis
- Technology migration
- Change and incident management
Soft skills & mindset
- Strong communication & presentation skills
- Ability to negotiate and develop proposals
- Growth mindset & continuous learning attitude
- Inclusive, collaborative approach to teamwork
- Learning agility — adapt quickly to new tools and technologies
Technical knowledge
- +5 years’ experience in Unified Communication / Contact Center technologies & protocols
- Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
- Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
- Understanding enterprise IT and cloud-based environments for UC and CC Solutions
- Advanced English is mandatory
What’s in it for you
- Opportunity to design solutions that impact global industries.
- Exposure to cutting-edge technologies
- Career growth in solution design and architecture.
- Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!
Voice/Contact Center Designer
Publicado há 2 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .
As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you’ll be doing
In this role, you will:
- Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
- Design and deliver technical solutions that align with governance and gold standards.
- Ensure your designs are scalable, adaptable, and cost-effective.
- Escalate risks or cost issues when needed.
- Present and explain technical designs to internal and external audiences.
- Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
- Capture and translate business requirements into high-quality technical solutions.
- Contribute to issue resolution during design and delivery phases.
- Review and validate new and in-life products and services.
- Support customer migration planning, change management, and impact assessments.
- Troubleshoot and support resolution of technical issues, including root cause analysis.
- Ensure all designs follow architectural principles and strategy.
- Suggest and support improvements to internal processes.
Skills & experience we’re looking for
Core skills – We should be able to work independently on the following matters:
- Requirements gathering & analysis
- UC / CC Solution design & delivery
- Business analysis & commercial awareness
- Troubleshooting & root cause analysis
- Technology migration
- Change and incident management
Soft skills & mindset
- Strong communication & presentation skills
- Ability to negotiate and develop proposals
- Growth mindset & continuous learning attitude
- Inclusive, collaborative approach to teamwork
- Learning agility — adapt quickly to new tools and technologies
Technical knowledge
- +5 years’ experience in Unified Communication / Contact Center technologies & protocols
- Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
- Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
- Understanding enterprise IT and cloud-based environments for UC and CC Solutions
- Advanced English is mandatory
What’s in it for you
- Opportunity to design solutions that impact global industries.
- Exposure to cutting-edge technologies
- Career growth in solution design and architecture.
- Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!
Voice/Contact Center Designer
Publicado há 2 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .
As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you’ll be doing
In this role, you will:
- Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
- Design and deliver technical solutions that align with governance and gold standards.
- Ensure your designs are scalable, adaptable, and cost-effective.
- Escalate risks or cost issues when needed.
- Present and explain technical designs to internal and external audiences.
- Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
- Capture and translate business requirements into high-quality technical solutions.
- Contribute to issue resolution during design and delivery phases.
- Review and validate new and in-life products and services.
- Support customer migration planning, change management, and impact assessments.
- Troubleshoot and support resolution of technical issues, including root cause analysis.
- Ensure all designs follow architectural principles and strategy.
- Suggest and support improvements to internal processes.
Skills & experience we’re looking for
Core skills – We should be able to work independently on the following matters:
- Requirements gathering & analysis
- UC / CC Solution design & delivery
- Business analysis & commercial awareness
- Troubleshooting & root cause analysis
- Technology migration
- Change and incident management
Soft skills & mindset
- Strong communication & presentation skills
- Ability to negotiate and develop proposals
- Growth mindset & continuous learning attitude
- Inclusive, collaborative approach to teamwork
- Learning agility — adapt quickly to new tools and technologies
Technical knowledge
- +5 years’ experience in Unified Communication / Contact Center technologies & protocols
- Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
- Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
- Understanding enterprise IT and cloud-based environments for UC and CC Solutions
- Advanced English is mandatory
What’s in it for you
- Opportunity to design solutions that impact global industries.
- Exposure to cutting-edge technologies
- Career growth in solution design and architecture.
- Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!
Seja o primeiro a saber
Sobre o mais recente Contact center Empregos em São Paulo !
Voice/Contact Center Designer
Publicado há 2 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .
As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you’ll be doing
In this role, you will:
- Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
- Design and deliver technical solutions that align with governance and gold standards.
- Ensure your designs are scalable, adaptable, and cost-effective.
- Escalate risks or cost issues when needed.
- Present and explain technical designs to internal and external audiences.
- Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
- Capture and translate business requirements into high-quality technical solutions.
- Contribute to issue resolution during design and delivery phases.
- Review and validate new and in-life products and services.
- Support customer migration planning, change management, and impact assessments.
- Troubleshoot and support resolution of technical issues, including root cause analysis.
- Ensure all designs follow architectural principles and strategy.
- Suggest and support improvements to internal processes.
Skills & experience we’re looking for
Core skills – We should be able to work independently on the following matters:
- Requirements gathering & analysis
- UC / CC Solution design & delivery
- Business analysis & commercial awareness
- Troubleshooting & root cause analysis
- Technology migration
- Change and incident management
Soft skills & mindset
- Strong communication & presentation skills
- Ability to negotiate and develop proposals
- Growth mindset & continuous learning attitude
- Inclusive, collaborative approach to teamwork
- Learning agility — adapt quickly to new tools and technologies
Technical knowledge
- +5 years’ experience in Unified Communication / Contact Center technologies & protocols
- Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
- Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
- Understanding enterprise IT and cloud-based environments for UC and CC Solutions
- Advanced English is mandatory
What’s in it for you
- Opportunity to design solutions that impact global industries.
- Exposure to cutting-edge technologies
- Career growth in solution design and architecture.
- Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!
Voice/Contact Center Designer
Publicado há 2 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .
As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you’ll be doing
In this role, you will:
- Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
- Design and deliver technical solutions that align with governance and gold standards.
- Ensure your designs are scalable, adaptable, and cost-effective.
- Escalate risks or cost issues when needed.
- Present and explain technical designs to internal and external audiences.
- Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
- Capture and translate business requirements into high-quality technical solutions.
- Contribute to issue resolution during design and delivery phases.
- Review and validate new and in-life products and services.
- Support customer migration planning, change management, and impact assessments.
- Troubleshoot and support resolution of technical issues, including root cause analysis.
- Ensure all designs follow architectural principles and strategy.
- Suggest and support improvements to internal processes.
Skills & experience we’re looking for
Core skills – We should be able to work independently on the following matters:
- Requirements gathering & analysis
- UC / CC Solution design & delivery
- Business analysis & commercial awareness
- Troubleshooting & root cause analysis
- Technology migration
- Change and incident management
Soft skills & mindset
- Strong communication & presentation skills
- Ability to negotiate and develop proposals
- Growth mindset & continuous learning attitude
- Inclusive, collaborative approach to teamwork
- Learning agility — adapt quickly to new tools and technologies
Technical knowledge
- +5 years’ experience in Unified Communication / Contact Center technologies & protocols
- Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
- Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
- Understanding enterprise IT and cloud-based environments for UC and CC Solutions
- Advanced English is mandatory
What’s in it for you
- Opportunity to design solutions that impact global industries.
- Exposure to cutting-edge technologies
- Career growth in solution design and architecture.
- Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!
Voice/Contact Center Designer
Publicado há 2 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .
As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you’ll be doing
In this role, you will:
- Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
- Design and deliver technical solutions that align with governance and gold standards.
- Ensure your designs are scalable, adaptable, and cost-effective.
- Escalate risks or cost issues when needed.
- Present and explain technical designs to internal and external audiences.
- Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
- Capture and translate business requirements into high-quality technical solutions.
- Contribute to issue resolution during design and delivery phases.
- Review and validate new and in-life products and services.
- Support customer migration planning, change management, and impact assessments.
- Troubleshoot and support resolution of technical issues, including root cause analysis.
- Ensure all designs follow architectural principles and strategy.
- Suggest and support improvements to internal processes.
Skills & experience we’re looking for
Core skills – We should be able to work independently on the following matters:
- Requirements gathering & analysis
- UC / CC Solution design & delivery
- Business analysis & commercial awareness
- Troubleshooting & root cause analysis
- Technology migration
- Change and incident management
Soft skills & mindset
- Strong communication & presentation skills
- Ability to negotiate and develop proposals
- Growth mindset & continuous learning attitude
- Inclusive, collaborative approach to teamwork
- Learning agility — adapt quickly to new tools and technologies
Technical knowledge
- +5 years’ experience in Unified Communication / Contact Center technologies & protocols
- Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
- Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
- Understanding enterprise IT and cloud-based environments for UC and CC Solutions
- Advanced English is mandatory
What’s in it for you
- Opportunity to design solutions that impact global industries.
- Exposure to cutting-edge technologies
- Career growth in solution design and architecture.
- Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!