Program Manager - Customer Service
Publicado há 10 dias atrás
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Descrição Do Trabalho
We’re Hiring: Program Manager - Customer Service
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now Brazil.
Are you a strategic thinker and a collaborative leader who thrives on driving seamless coordination and operational excellence? We are looking for a Program Manager to bridge the gap between our business teams and service functions, ensuring the successful execution of key initiatives.
What You’ll Do
- Be the Key Liaison – Act as the primary connection between business teams and service teams, ensuring smooth communication and goal alignment.
- Drive Resource Efficiency – Coordinate cross-functional teams, optimize processes, and allocate resources across quality assurance, training, delivery, and process management to maximize efficiency.
- Lead Program Execution – Develop and manage program plans, budgets, and priorities while identifying risks and implementing proactive solutions.
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- Bachelor’s degree or higher in Project Management, Business Administration, or a related field.
- 3+ years of experience in project or program management, preferably with a strong understanding of service operations.
- Exceptional leadership & collaboration skills – Ability to work across teams and drive initiatives forward.
- Proficiency in project management tools and strong analytical thinking.
- Fluency in English & Portuguese – Excellent communication skills in speaking, listening, reading, and writing.
Bonus Points If You Have
PMP, PgMP, or similar certifications.
Experience in process optimization and standardization within service functions.
Location: São Paulo, Brazil
Apply now and be part of a team where learning never stops!
Customer Service Tools Operations
Publicado há 11 dias atrás
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Descrição Do Trabalho
We’re Hiring: Customer Service Tools Operations
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
Are you passionate about system optimization, tech-driven solutions, and enhancing customer service efficiency? If so, we have the perfect opportunity for you!
What You’ll Do:
- System Management – Maintain, configure, and update customer service tools to ensure seamless operations.
- Requirement Coordination – Gather feedback from CE-Sites, collaborate with product & R&D teams to enhance system features.
- Data-Driven Improvements – Analyze system performance, monitor usage trends, and drive tool efficiency.
- Training & Support – Provide hands-on training, create documentation, and offer technical assistance to the customer service team.
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
2+ years of experience in service tool operations or a related field.
Strong coordination skills to align cross-functional resources for tool development.
Proficiency in in Portuguese & English with a sharp ability to learn and adapt.
Location: Brazil,
Ready to elevate customer service technology and make an impact? Apply now and be part of our global journey!
Assistente de Customer Service
Publicado há 7 dias atrás
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Descrição Do Trabalho
Atendimento a clientes via chat/ e-mail/ telefone
Acompanhamento de pedidos
Tratativas de Pré e pós vendas
Seguimento Grafico
2º grau completo - Necessário
Formação superior (concluído ou cursando) - Desejável
Experiência mínima de 3 anos na área - Necessário
Excel intermediário - Desejável
Excelente comunicação verbal e escrita - Necessário
- Assistência Médica / Medicina em grupo
- Participação nos lucros
- Ticket alimentação
- Vale-transporte
De segunda a sexta feira das 08:00 as 17:48
Informações AdicionaisVaga 100% presencial
Customer Service Specialist PCD
Publicado há 3 dias atrás
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Descrição Do Trabalho
Position:Customer Service Specialist PCD
Primary Location:Sao Paulo (BRA), São Paulo, Brazil
Schedule:Full time
Date Posted:10/22/2025
Job Number:R
Position Type:Temporary
Workplace Type:Hybrid
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
A Dow tem uma oportunidade para atuar comoCustomer Service Specialist PCD, localizado emSão Paulo - SP.
Somente serão consideradas as inscrições de candidatos com deficiência para esta oportunidade, como disposto no artigo 93 da Lei Federal do Trabalho 8.213/91.
Atua como interface entre os clientes e os parceiros da cadeia de valor da empresa para oferecer um serviço excepcional aos clientes e impulsionar a rentabilidade da Dow. Fornece soluções ao cliente enquanto gerencia necessidades operacionais e colabora de perto com parceiros funcionais (Manufatura, Marketing & Vendas, Cadeia de Suprimentos, etc.) para atingir os objetivos da empresa.
Responsabilidades:
+ Executa o processo de entrada de pedidos e gerencia o processo de atendimento de pedidos para um ou mais negócios e clientes, geralmente clientes prioritários e fundamentais com alto grau de complexidade.
+ Mantém conhecimento aprofundado sobre os produtos, negócios, aplicações e ofertas de serviços da empresa.
+ Fortalece o relacionamento com o cliente desenvolvendo vínculos sólidos, compreendendo suas necessidades e coletando informações de mercado.
+ Coordena atividades nas contas de clientes atribuídas, aborda proativamente problemas e implementa soluções.
+ Mantém níveis de serviço de acordo com a priorização do negócio.
+ Diferencia entre os requisitos do cliente e as capacidades da Dow; escolhe a melhor solução com melhor custo-benefício.
+ Apoia estratégias comerciais com clientes da Dow em diversos negócios.
Qualificações:
+ Graduação completa.
+ Inglês e Espanhol intermediário (desejável).
+ Experiência com SAP (desejável).
+ Experiência relevante em funções similares.
Sua habilidades:
+ Resiliência: Capacidade de lidar com atividades diárias em ambiente de alta pressão e entender sua responsabilidade na função. Flexibilidade para se adaptar a mudanças.
+ Trabalho em equipe: Estará em um ambiente colaborativo e precisa ter competitividade saudável.
+ Proatividade: Essencial para lidar com clientes que impactam a empresa. Deve ser capaz de navegar por todo o processo e garantir que o cliente seja atendido.
+ Relacionamento com o cliente: Habilidades de comunicação e negociação são fundamentais.
+ Resolução proativa de problemas
+ Fortes habilidades de comunicação
Para se candidatar:
+ Faça login ou crie sua conta.
+ Certifique-se de que seu currículo esteja acessível. Você pode facilmente usar seu perfil do LinkedIn para carregar seu currículo ao se candidatar.
About Dow
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on
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