106 Empregos para Call contact center - Porto Alegre

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work/life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.

This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Ability to enhance Customer Experience and address customer needs effectively
• Strong problem-solving skills and ability to resolve customer issues promptly
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using customer service software and tools
• High school diploma or equivalent; a college degree is a plus

Join to apply for the Coordenador de Customer Service role at Geração C3

Join to apply for the Coordenador de Customer Service role at Geração C3

ESTAMOS CONTRATANDO!

Coordenador de Customer Service

Porto Alegre – RS

SOBRE A OPORTUNIDADE

Segmento: Agronegócio

Área de Atuação: Customer Service com foco em atendimento interno aos RTVs e Gerentes Regionais

Modelo de Trabalho: Presencial (home office liberado às sextas-feiras)

Regime: CLT

O QUE ESPERAMOS DE VOCÊ?

Formação: Superior completo em Administração, Logística ou áreas correlatas

Idiomas: Inglês fluente (será validado em entrevista)

Experiência: Liderança de equipes de atendimento ou customer service, atendimento interno a áreas comerciais, atuação com alto volume de pedidos e múltiplas interfaces

Conhecimentos Técnicos:

• SAP (obrigatório)
• Excel e PowerPoint avançado
• Ciclo de pedidos (input, cobrança de aprovação, faturamento)
• CRM (desejável Salesforce ou similares)
  
  

• Experiência em empresas com CSC estruturado
• Atuação em ambientes com alta pressão ou sazonalidade (ex: safra, varejo, automotivo)
• Perfil com viés tecnológico e foco em melhoria contínua
  
  

• Liderar equipe de 6 pessoas do Customer Service, garantindo suporte aos 50 RTVs e 6 Gerentes Regionais
• Supervisionar o ciclo completo dos pedidos no SAP, atuando diretamente em pendências, cobranças e liberações
• Atuar como ponte entre áreas operacionais e comerciais, mantendo alinhamento e fluidez no atendimento
• Monitorar KPIs da área (SLAs, acuracidade, lead time, satisfação do time comercial) e emitir relatórios gerenciais
• Desenvolver e capacitar o time, formado por profissionais júnior
• Propor melhorias de processos, sistemas e estrutura da área (inclusive CRM próprio em fase de desenvolvimento)
• Apoiar decisões estratégicas com visão analítica e capacidade de transformar a operação
  
  

• Plano de saúde e odontológico
• VA/VR flexível
• Gympass
• Auxílio inglês
• Auxílio deslocamento
• Seguro de vida
• Previdência privada
• Day Off no aniversário
• Convênio com SESC
• PLR
  
  

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Vagas para quem quer transformar negócios e sua carreira! Requisitos da vaga

• Formação superior completa em Engenharia (preferencialmente nas áreas Elétrica, Eletrônica, Computação, Mecatrônica ou correlatas).
• Experiência consolidada com gestão de times de atendimento técnico ou pós-venda em empresas de tecnologia, telecomunicações ou serviços técnicos.
• Conhecimento em tecnologias de telemetria, IoT, redes IP, sistemas de videomonitoramento.
• Habilidade para análise técnica de incidentes e falhas, com visão de processos e foco em resolução.
• Perfil de liderança, com excelente capacidade de comunicação, negociação e relacionamento interpessoal.

• Responsável por liderar as equipes de atendimento ao cliente, suporte técnico e pós-venda, garantindo a excelência na experiência do cliente com os produtos e serviços de telemetria e videomonitoramento.
• Com forte base técnica, atuará na interface entre clientes, áreas técnicas e operacionais da empresa, promovendo soluções ágeis, atendimento de alto padrão e melhoria contínua dos processos de suporte e relacionamento.
• Gerenciar as equipes de atendimento, assegurando a qualidade e eficiência no suporte técnico e no relacionamento com o cliente.
• Monitorar KPIs de atendimento (SLA, NPS, tempo médio de atendimento, taxa de resolução na 1ª chamada etc.) e implementar planos de ação para garantir os níveis de serviço.
• Atuar como ponto focal para resolução de casos críticos e escalonamentos técnicos ou operacionais.
• Trabalhar em parceria com as áreas de Engenharia para garantir o alinhamento técnico das soluções entregues ao cliente.
• Desenvolver políticas, procedimentos e fluxos de atendimento padronizados e orientados à melhoria contínua da experiência do cliente.
• Participar de reuniões com clientes estratégicos, com foco na retenção, satisfação e expansão de serviços.
• Conduzir análises de causa raiz de falhas recorrentes nos atendimentos, propondo melhorias nos sistemas, processos e produtos.
• Elaborar relatórios gerenciais e apresentações periódicas com dados operacionais, indicadores de performance e oportunidades de melhoria.

Na UDS contratamos pessoas competentes, com vontade de transformar usando o seu conhecimento.

Isso independe da sua região, idade, etnia ou raça, religião, identidade de gênero ou orientação sexual.

Seus conhecimentos são aderentes à vaga? Isso é tudo o que importa.

Seu perfil e valores casam com os nossos? Venha criar transformações com a gente.