878 Empregos para Call Contact Center - Brasil

Your mission

Our mission as a company is to help culinary professionals worldwide unleash their potential. Happy users are an important part of that. You will contribute to this by helping our users and delivering a 5-star support experience.

Your responsibilities

• You will ensure that all support requests are answered within 24 hours (on workdays)
• You will achieve a 100% reply rate on all App store reviews
• You will help culinary students setting up their profile
• You will support with additional administrative tasks inside the company

Your profile

• Helping others is something you love, without being overly verbose or talkative
• You are super dependable: You get things done and can work without much supervision while also asking when things are unclear
• Written communication is one of your strongest skills, to the point and situationally appropriate
• A big plus would be if you have experience or interest in the culinary world
• You are fluent in English

Location: Brazil, remote

Working hours: Fulltime - 40 hrs a week

Salary: $1000

Your mission

Our mission as a company is to help culinary professionals worldwide unleash their potential. Happy users are an important part of that. You will contribute to this by helping our users and delivering a 5-star support experience.

Your responsibilities

• You will ensure that all support requests are answered within 24 hours (on workdays)
• You will achieve a 100% reply rate on all App store reviews
• You will help culinary students setting up their profile
• You will support with additional administrative tasks inside the company

Your profile

• Helping others is something you love, without being overly verbose or talkative
• You are super dependable: You get things done and can work without much supervision while also asking when things are unclear
• Written communication is one of your strongest skills, to the point and situationally appropriate
• A big plus would be if you have experience or interest in the culinary world
• You are fluent in English

Location: Brazil, remote

Working hours: Fulltime - 40 hrs a week

Salary: $1000

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

Job Description

The OptiVision™ Account Manager plays a critical role in managing and nurturing relationships with key customers. This role is responsible for being the primary point of contact for customer communication of technical topics, working with multiple accounts, and ensuring that customer needs are met by overseeing ticket management, release testing, and handling the estimation of enhancements process. The Account Manager will collaborate closely with the Customer Experience Manager, other Account Managers and internal teams to resolve customer issues in a timely manner and drive customer satisfaction.

Essential Duties And Responsibilities

Primary Customer Communication:

Serve as the key point of contact for assigned customers, maintaining regular communication and building strong relationships.

Product Knowledge:

Continue to develop and maintain a deep understanding of OPTIVIQ’s software solutions, including OptiVision™. Stay current with new product releases, features, and updates to provide accurate information and guidance to customers.

Customer Business Process Knowledge:

Continuously gain knowledge of the customer’s business processes and how they intersect with OptiVision™ and other OPTIVIQ software solutions. Understand customer-specific workflows and requirements.

Ticket Management:

Oversee and manage customer tickets, ensuring timely responses and resolutions. Collaborate with support teams to escalate issues when necessary and track progress.

Release Testing (for Customers):

Coordinate and manage the testing of new releases for customers, ensuring that updates or new features function correctly in customer environments.

Enhancement Estimate Process:

Upon request from customers, create Enhancement Tickets, Statements of Work, Estimation of Efforts and Documents of Understanding, working closely with the Customer Experience Manager for the generation of quotes and proposals. Liaise with internal departments to track and fulfill customer requests.

Customer/Product Issue Resolution:

Identify and resolve customer and product-related issues. Serve as a problem-solving resource for customers and coordinate solutions with other departments.

Collaboration with Account Managers:

Work closely with other Account Managers to share knowledge, insights, and best practices. Collaborate on cross-functional customer projects and initiatives.

Timecard Maintenance:

Ensure proper timecard management for customer-related activities, ensuring accurate time tracking for billing and project purposes.

Knowledge of Tools and Reporting:

Develop expertise in the tools and reporting systems used by OPTIVIQ to manage customer accounts, monitor service delivery, and report on customer metrics.

Regular Customer Meetings:

Organize and participate in regular customer meetings to discuss ongoing projects, updates, and any outstanding issues. Maintain a proactive approach to customer engagement.

Manages Multiple Customers:

Successfully manage multiple customer accounts simultaneously, ensuring that each customer receives a high level of service and attention.

Required Skills & Experience

Product Knowledge:

• Experience in using, configuring, supporting and maintaining OptiVision™
• Experience in the Pulp and Paper industry

Customer Relationship Management:

• Proven experience managing key accounts in a B2B environment, preferably within a software or technology company.

Business Process Understanding:

• Ability to understand complex customer business processes and how they relate to the implementation and use of OptiVision™.

Issue Resolution

• Strong problem-solving skills with a focus on identifying root causes and delivering effective solutions.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to convey complex technical concepts in a clear and concise manner.
• Portuguese and English – Advanced Level

Ability to Travel Internationally

Organizational Skills:

Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines.

Technical Aptitude:

Experience with CRM systems, service ticketing tools, and reporting systems.

Team Collaboration:

Ability to work well in cross-functional teams and share knowledge with peers.

Desired Skills & Experience

Bachelor’s degree in business, technology, or related field, or equivalent work experience.

A minimum of 5 years in a customer-facing role with account management experience.

Familiarity with SQL or other database querying skills is a plus.

Essential Functions

For up to 8 hours per day you must be able to fully utilize standard computer equipment, required programs, phone, and office equipment. You must be able to lift and carry a laptop computer.

Conheça a nossa banda

Inovadora. Com garra e vontade de dominar o mundo quando o assunto é trade marketing. Empresa de tecnologia de Floripa que valoriza o comprometimento com as entregas e resultados, prezando por relações colaborativas e humanas. Aqui respeitamos a diversidade e valorizamos a autenticidade de cada pessoa. Para subir no palco com a gente, é indispensável respeitar as diferenças.

Qual será seu papel?

Coordenar as atividades da equipe de Suporte, removendo barreiras de informação de clientes, transmitindo segurança e promovendo a evolução de usuários. Buscar entregar ao cliente a melhor experiência de atendimento, garantindo sucesso, satisfação e fortalecendo a confiança em nossos serviços. Além disso, atuar como agente estratégico para apoiar a digitalização e automação de processos, conduzindo o time em iniciativas de inovação e melhoria contínua.

Responsabilidades e atribuições

• Coordenar o time de suporte (~8 pessoas), visando entregar ao cliente a melhor experiência de atendimento.
• Garantir o cumprimento dos SLAs de atendimento, monitorando indicadores de qualidade, produtividade e satisfação.
• Atuar com rapidez e clareza na gestão de crises, comunicando-se de forma assertiva com clientes e áreas internas.
• Conduzir o time em projetos de atendimento digital e automação (Zendesk, Chatibo, IA), promovendo testes, treinamentos e adoção de novas práticas.
• Analisar resultados entregues pelo time, estruturando insights e planos de ação para melhoria de performance.
• Estudar padrões das atividades do time, identificando semelhanças entre operações e estruturando soluções em escala, reduzindo retrabalho.
• Apoiar colaboradores com pontos de atenção de performance ou engajamento por meio de 1:1s e follow-ups frequentes.
• Garantir continuidade operacional em ausências (férias, licenças), assegurando que agendas individuais e acompanhamento não sejam prejudicados.
• Identificar e reportar bugs e oportunidades de produto, apoiando a priorização de melhorias junto a áreas de desenvolvimento e produto.
• Supervisionar a execução de processos que auxiliam o cliente no uso da ferramenta.
• Atuar próximo da equipe, estimulando inovação, colaboração e desenvolvimento de futuros líderes, criando espaço para sucessão por meio de projetos internos.

Requisitos e qualificações

Para fazer esse show acontecer, precisamos que você domine:

• Conhecimento avançado em mapeamento da jornada do cliente.
• Conhecimento avançado em indicadores de atendimento ao cliente.
• Conhecimento intermediário sobre processos de Customer Support.
• Experiência em atendimento ao cliente B2B SaaS.
• Conhecimento sobre Metodologias de solução de problemas e gestão de projetos.
• Conhecimento intermediário em ferramentas de gestão de pessoas.
• Experiência prática com Zendesk ou similares(tickets, automações, indicadores).
• Experiência e ou conhecimento em Chatbots (Chatibot) e IA aplicada ao suporte.

Se você quiser se diferenciar é bom você ter…

• Conhecimento em Trade Marketing
• Excel avançado
• Espanhol e/ou Inglês Avançado

Informações adicionais

Benefícios que fazem a diferença no seu dia a dia

Aqui, valorizamos o seu bem-estar, crescimento e qualidade de vida. Por isso, oferecemos um pacote de benefícios completo e flexível para você trabalhar do seu jeito e viver melhor.

• Cultura Remote First & Anywhere Office – Trabalhe de qualquer lugar.
• Cartão Caju (bandeira Visa) para você usar com: alimentação, refeição, mobilidade, cultura, saúde e educação. Custeado 100% pela empresa.
• Day off - No mês do seu aniversário, escolha um dia para folgar e aproveitar como quiser.
• Plano de Saúde e Odontológico para cuidar de você e seus dependentes.
• Wellhub – Em parceria com a Caju+, escolha o plano que melhor te atende com condições especiais, além de você, seus pais e dependentes legais também usufruem desse benefício;
• Conexa Saúde - 2 sessões de psicoterapia e 2 sessões de nutrição online - 100% custeadas pela empresa.
• Desconto em medicamentos e exames na rede Navdasa;
• Seguro de vida para sua segurança e tranquilidade;
• Budget exclusivo para educação mensal, para você investir no seu crescimento profissional;
• Programa de Participação nos Resultados anual;
• Licença-maternidade e paternidade estendidas;
• Dias extras de folga entre Natal e Ano Novo para aproveitar com quem você ama;
• Vale-transporte (conforme modelo de trabalho) 100% custeado pela empresa;
• Parceria com o plano veterinário Guapeco para cuidar do seu pet;
• Diversas parcerias e descontos exclusivos para você.

Aqui, você tem tudo o que precisa para crescer e viver melhor Esperamos você para dar um show no nosso palco

A Involves é para todas as pessoas

Nascemos em 2009, no meio do agito de duas bandas de rock de Florianópolis (Santa Catarina), mas logo descobrimos a nossa paixão por Trade Marketing.

Nosso propósito é promover uma cultura de sell-out e operações orientadas por dados, aumentando a performance e execução nos Pontos de Venda com Inteligência Artificial, sendo especialistas em trade marketing e inteligência de dados.

Somos manezinhos da ilha com muito orgulho e estamos levando o nosso show cada vez mais longe Nossas soluções estão presentes em 26 países, conectando mais de 100 mil usuários e temos pessoas involvidas em diferentes cidades do Brasil, Colômbia, Espanha e México.

Mas não importa onde a gente vá, levamos a nossa cultura. Para fazer parte da nossa história, é importante ter comprometimento com as entregas e resultados, prezando por relações colaborativas e humanas. Somos uma empresa que respeita a diversidade e que valoriza a autenticidade de cada pessoa. Para subir no palco com a gente, é indispensável respeitar as diferenças. Os valores que nos guiam são: garra, eu sendo eu, evolução, empatia assertiva, integridade e sintonia.

A nossa cultura e o nosso time nos renderam destaque nos rankings do Great Place to Work (GPTW) por 7 anos consecutivos, chegando ao primeiro lugar entre as melhores empresas para trabalhar no Brasil em 2022.

E aí, se identificou com a nossa banda?

Esperamos você para dar um show no nosso palco

¿Hablas español y quieres trabajar en otros países? Consulta aquí las vacantes internacionales:

Who are we looking for?"We're on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platform's clients. Our Support team is the backbone of our company - join us and become one of the heroes"

Where? This is a remote position, allowing you to work from the comfort of your home in Brazil.

When? Upon Agreement

ABOUT THE ROLE

• As a Customer Support Specialist at ROI Hunter, you'll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients on the Brazilian market but also globally
• You will provide technical support regarding Meta and Google marketing issues within our platform
• Processing and discussing product feedback with our product managers, and reporting any discovered issues
• Share ideas for continuous improvement and new learnings

ABOUT YOU

• You are a self-starter who is based anywhere in Brazil and can work remotely. Our team is supporting each other, so there is a helping hand. But consider if the remote setup is the one for you
• You should be truly enthusiastic about technical support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same)
• Being fluent in English and Brazilian Portuguese is a must, together with patience and empathy are important tools for a successful Customer Support Specialist
• Some basics in Meta and/or Google Ads will be a great plus
• The job can get pretty technical so you should know the basics of SQL and Internet browser development tools
• You will be working remotely with us so we expect you already have the home office setup ready

PERKS AND BENEFITS

Meal vouchers (of BRL 35/working day)

Health Insurance plans

Education budget

30 days of paid vacation leave per year of service accrued gradually

Quarterly bonuses

…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?

WE CARE ABOUT

AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.

LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It's all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.

OPENNESS – Questions? Assumptions? Feel free to ask & be prepared for honest answers.

EACH OTHER – You've seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

YOUR HIRING JOURNEY WITH US:

1. Answer questionnaire when submitting your CV
2. Homework - show us mainly your learning skills in practice and a short video presentation
3. Short call with our Recruiter
4. Interview with the Recruiter, Team Leader and the Manager
5. Team meeting
6. Get the offer

WHO WE ARE

Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.

Official partner for the big players - Meta Business & Instagram and Google.

Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.

Do you like what you've seen? Apply now & let's learn more about each other

In the meantime, you can get to know us better on our Linkedin and Instagram.

Send your CV in English, please.

Junior Sales & Customer Support Assistant (Part-Time
15 hours/week
, Remote)

Fluency in English (mandatory)

About Us:

We are an international startup dedicated to connecting international volunteers with NGOs across Latin America. Our mission is to create meaningful social impact while providing volunteers with transformative experiences. With high growth potential, we are looking for a dynamic and motivated individual to join our team as a
Sales & Customer Support Assistant
. This role is perfect for someone who thrives in a fast-paced environment, enjoys working closely with leadership, and is eager to grow within an expanding company.

Position Overview:

As the
Sales & Customer Support Assistant
, you will play a crucial role in supporting our CEO in daily operations, focusing on sales, customer support, and administrative tasks. Your work will directly impact the company's structure and growth, providing you with an opportunity to be at the heart of an international business.

Key Responsibilities:

• Conduct sales activities, including lead support, outreach, and follow-ups.
• Provide top-notch customer support, ensuring client satisfaction and engagement.
• Assist in administrative tasks to help streamline business operations.
• Support the CEO in structuring and growing the company.
• Maintain CRM systems and organize client data effectively.
• Collaborate with different departments to optimize processes and improve efficiency.

Required Qualifications:

• Fluency in English (mandatory).
• Spanish proficiency is valued but not required.
• Background in business, sales, or strong communication skills.
• Experience in customer support and/or administrative assistance is a plus.
• Self-motivated, proactive, and capable of working independently.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills and a results-driven mindset.

What We Offer:

• Competitive salary of R$1,000/month
  for a
  part-time role (15 hours/week, flexible schedule).
• Comfortable 100% remote work, with flexible hours allowing for location flexibility.
• Direct mentorship and collaboration with the CEO.
• Opportunity to be part of a growing international startup with significant career advancement potential.
• A dynamic and supportive work environment where your contributions truly matter.

If you are looking for a role where you can make an impact, grow professionally, and be part of an exciting international company, we'd love to hear from you Apply now and join us on this journey

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Duties and Responsibilities:

• Book and process booking requests within Marken's internal database, generate and verify shipping documentation where applicable.
• Promote constant communication between the different departments/agents/offices to comply with the services as per the highest quality standards.
• Monitor shipments on daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Work with customers, both internal and external, on daily basis with the aim of developing an excellent working relationship.
• Work with patients to ensure that collection requirements are met and that they are kept always informed during the process to ensure visibility.
• Liaise with all relevant departments within Marken's global and domestic network to ensure all customer requirements are met.
• Coordinate with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Enter clinical trial sites into Marken's internal database as needed.
• Respond to incoming requests from external customers and internal offices/agents.
• Prepare, verify, and distribute country specific project documentation.
• File and archive documents as required.
• Attend customer meetings as required.
• Adhere to all procedures, work instructions and regulatory requirements in performing the job

Experience and Educational Requirements:

• Minimum 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics, or aviation transport preferred.
• Intermediate level experience in Microsoft Suite (Excel, Word and Outlook).
• Fluent in English (ability to read, speak, write).
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.
• Excellent problem solving and prioritization skills essential.
• Flexibility in working hours required. Weekend coverage may be required.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.