425 Empregos para Bpo - São Paulo

About Keeta

Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world , Keeta is in full expansion — and you could be part of this journey!

Know more: Keeta Website

Job Responsibilities

Outsourced Team Management & Performance Monitoring:

1. Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
2. Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
3. Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.

Process & Service Standard Development

1. Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
2. Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.

Training & Quality Assurance:

1. Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
2. Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.

Job requirements:

1. Highly responsible with a steadfast commitment to achieving goals and delivering results.
2. Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
3. Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
4. Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
5. Experience in merchant operation support is an advantage.

Join to apply for the Fintech BPO - Trilingue role at Konecta

1 week ago Be among the first 25 applicants

Join to apply for the Fintech BPO - Trilingue role at Konecta

This range is provided by Konecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

DESCRIÇÃO

Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Operador de Teleatendimento Receptivo Fintech.

Se você tem uma paixão por interagir com clientes e oferecer suporte de qualidade, esta é a oportunidade perfeita para você!

Como Operador de Teleatendimento Receptivo, você será o ponto de contato entre nossos clientes e a empresa, garantindo que todas as suas dúvidas sejam esclarecidas de forma eficiente e amigável.

Seu papel será fundamental para manter a satisfação e a confiança dos clientes, proporcionando uma experiência de atendimento excepcional.

O Que Oferecemos

• Salário + Variável;
• Vale transporte;
• Vale Refeição;
• Convênio Médico e Odontológico;
• Seguro de Vida;
• Auxílio Creche para crianças até 24 meses;
• Descontos com Faculdades e Instituições de Ensino;
• Oportunidades de crescimento e desenvolvimento profissional;
• TotalPass;
• Convênio com SESC;
• Treinamento e desenvolvimento contínuos;
• Ambiente de trabalho acolhedor e dinâmico.
  
  

• Local de Trabalho: São Paulo - Centro
• Escala de trabalho: 6x1 (folgas intercaladas aos sábados e domingos);
• Carga horária diária: 6h20 por dia;
  
  

• Excelentes habilidades de comunicação escrita em português e inglês, com boa gramática e ortografia.
• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes.
• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente.
  
  

• Número de vagas: 30
• Local de trabalho: São Paulo, SP
• Regime de contratação de tipo: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Operacional
  
  

• Japonês (Avançado)
• Inglês (Avançado)
  
  

• Seguro de Vida
• Assistência odontológica
• VT
• Assistência médica
• VR
• Oportunidade de Crescimento
• Auxílio creche

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

Referrals increase your chances of interviewing at Konecta by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Fintech BPO - Trilingue role at Konecta

1 week ago Be among the first 25 applicants

Join to apply for the Fintech BPO - Trilingue role at Konecta

Get AI-powered advice on this job and more exclusive features.

This range is provided by Konecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

DESCRIÇÃO

Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Operador de Teleatendimento Receptivo Fintech.

Se você tem uma paixão por interagir com clientes e oferecer suporte de qualidade, esta é a oportunidade perfeita para você!

Como Operador de Teleatendimento Receptivo, você será o ponto de contato entre nossos clientes e a empresa, garantindo que todas as suas dúvidas sejam esclarecidas de forma eficiente e amigável.

Seu papel será fundamental para manter a satisfação e a confiança dos clientes, proporcionando uma experiência de atendimento excepcional.

O Que Oferecemos

• Salário + Variável;
• Vale transporte;
• Vale Refeição;
• Convênio Médico e Odontológico;
• Seguro de Vida;
• Auxílio Creche para crianças até 24 meses;
• Descontos com Faculdades e Instituições de Ensino;
• Oportunidades de crescimento e desenvolvimento profissional;
• TotalPass;
• Convênio com SESC;
• Treinamento e desenvolvimento contínuos;
• Ambiente de trabalho acolhedor e dinâmico.
  
  

• Local de Trabalho: Osasco
• Escala de trabalho: 6x1 (folgas intercaladas aos sábados e domingos);
• Carga horária diária: 6h20 por dia;
  
  

• Excelentes habilidades de comunicação escrita em português e inglês, com boa gramática e ortografia.
• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes.
• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente.
  
  

• Número de vagas: 30
• Local de trabalho: Osasco, SP
• Regime de contratação de tipo: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Operacional
  
  

• Inglês (Avançado)
• Japonês (Avançado)
  
  

• Seguro de Vida
• Assistência odontológica
• VT
• Assistência médica
• VR
• Oportunidade de Crescimento
• Auxílio creche

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

Referrals increase your chances of interviewing at Konecta by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Konecta está em busca de profissionais dedicados e comunicativos para atuar como Operador de Teleatendimento Receptivo Fintech. Se você tem paixão por interagir com clientes e oferecer suporte de qualidade, esta é a oportunidade perfeita. O papel envolve ser o ponto de contato entre clientes e a empresa, assegurando que dúvidas sejam esclarecidas de forma eficiente e amigável, contribuindo para a satisfação e a confiança dos clientes e proporcionando uma experiência de atendimento excepcional.

• Atender chamadas e tratar clientes com cordialidade, clareza e empatia.
• Selecionar e fornecer informações precisas sobre produtos e serviços.
• Resolver dúvidas e encaminhar questões mais complexas aos setores responsáveis quando necessário.
• Manter registro de atendimentos e acompanhar feedback para melhoria contínua.

• Salário + Variável
• Vale transporte
• Vale Refeição
• Convênio Médico e Odontológico
• Seguro de Vida
• Auxílio Creche para crianças até 24 meses
• Descontos com Faculdades e Instituições de Ensino
• Oportunidades de crescimento e desenvolvimento profissional
• TotalPass
• Convênio com SESC
• Treinamento e desenvolvimento contínuos
• Ambiente de trabalho acolhedor e dinâmico

• Local de Trabalho: Limeira
• Escala de trabalho: 6x1 (folgas intercaladas aos sábados e domingos)
• Carga horária diária: 6h20
• Número de vagas: 30
• Regime de contratação: Efetivo – CLT
• Jornada: Período Integral

• Escolaridade Mínima: Ensino Médio (2º Grau)

• Inglês (Avançado)
• Japonês (Avançado)

Empresa comprometida com a diversidade e inclusão. Todas as candidaturas serão analisadas com base em competências e habilidades.

Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Operador de Teleatendimento Receptivo Fintech. Se você tem uma paixão por interagir com clientes e oferecer suporte de qualidade, esta é a oportunidade perfeita para você! Como Operador de Teleatendimento Receptivo, você será o ponto de contato entre nossos clientes e a empresa, garantindo que todas as suas dúvidas sejam esclarecidas de forma eficiente e amigável. Seu papel será fundamental para manter a satisfação e a confiança dos clientes, proporcionando uma experiência de atendimento excepcional.

• Salário + Variável;
• Vale transporte;
• Vale Refeição;
• Convênio Médico e Odontológico;
• Seguro de Vida;
• Auxílio Creche para crianças até 24 meses;
• Descontos com Faculdades e Instituições de Ensino;
• Oportunidades de crescimento e desenvolvimento profissional;
• TotalPass;
• Convênio com SESC;
• Treinamento e desenvolvimento contínuos;
• Ambiente de trabalho acolhedor e dinâmico;

• Local de Trabalho: Limeira
• Escala de trabalho: 6x1 (folgas intercaladas aos sábados e domingos);
• Carga horária diária: 6h20 por dia;

Ideal para conciliar com estudos ou outro trabalho. :)

• Excelentes habilidades de comunicação escrita em português e inglês, com boa gramática e ortografia.
• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes.
• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente.

• Escolaridade Mínima: Ensino Médio (2º Grau)
• Idiomas: Inglês (Avançado)

• Número de vagas: 30
• Local de trabalho: Limeira, SP
• Regime de contratação: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Operacional

Lembramos que a Konecta é uma empresa comprometida com a diversidade e com a inclusão social, por isso todas as nossas vagas são abertas a pessoas independentemente de gênero, raça, orientação sexual, deficiência ou religião. Todas as candidaturas serão analisadas com base em competências e habilidades.

About Keeta

Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world, Keeta is in full expansion — and you could be part of this journey!

Know more: Keeta Website

Job Responsibilities

Outsourced Team Management & Performance Monitoring:

• Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
• Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
• Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.

Process & Service Standard Development

• Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
• Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.

Training & Quality Assurance:

• Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
• Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.

Job requirements:

• Highly responsible with a steadfast commitment to achieving goals and delivering results.
• Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
• Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
• Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
• Experience in merchant operation support is an advantage.

About Keeta

Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world , Keeta is in full expansion — and you could be part of this journey!

Know more:

Job Responsibilities

Outsourced Team Management & Performance Monitoring:

1. Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
2. Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
3. Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.

Process & Service Standard Development

1. Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
2. Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.

Training & Quality Assurance:

1. Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
2. Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.

Job requirements:

1. Highly responsible with a steadfast commitment to achieving goals and delivering results.
2. Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
3. Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
4. Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
5. Experience in merchant operation support is an advantage.

About Keeta

Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world, Keeta is in full expansion — and you could be part of this journey!

Know more: Keeta Website

Job Responsibilities

Outsourced Team Management & Performance Monitoring:

• Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
• Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
• Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.

Process & Service Standard Development

• Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
• Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.

Training & Quality Assurance:

• Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
• Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.

Job requirements:

• Highly responsible with a steadfast commitment to achieving goals and delivering results.
• Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
• Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
• Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
• Experience in merchant operation support is an advantage.

About Keeta

Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world , Keeta is in full expansion — and you could be part of this journey!

Know more: Keeta Website

Job Responsibilities

Outsourced Team Management & Performance Monitoring:

• Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
• Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
• Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.

Process & Service Standard Development

• Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
• Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.

Training & Quality Assurance:

• Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
• Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.

Job requirements:

• Highly responsible with a steadfast commitment to achieving goals and delivering results.
• Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
• Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
• Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
• Experience in merchant operation support is an advantage.