5 Empregos para Boutiques - São Paulo

Descrição da vaga

Se você se identifica com uma empresa jovem, dinâmica e ágil, onde a inquietude e a sede por inovação são princípios, e que tem como objetivo a entrega com foco na qualidade e na superação das expectativas do cliente, seu lugar é na Vertem! Aqui, valorizamos a colaboração e a criatividade, sempre buscando soluções inovadoras para os desafios do mercado. Nossa equipe é composta por profissionais apaixonados e comprometidos, que trabalham em um ambiente estimulante e inspirador. Na Vertem, acreditamos no poder da tecnologia para transformar negócios e estamos em constante evolução para oferecer as melhores soluções aos nossos clientes. Venha fazer parte dessa equipe incrível e faça a diferença conosco!

Responsabilidades e atribuições

Requisitos e qualificações

• Graduação em Administração, Marketing, Publicidade e Propaganda, Comunicação Social, e Cursos Correlatos
• Vivência com atendimento Farmer em carteira de cliente diversificada
• Desejável vivência em Loyalty
• Domínio em Excel e Power Point

O que temos para te oferecer?

• Flex Office – 2 dias de home office e 3 dias presenciais
• Day Off no aniversário – Seu dia especial, do jeito que preferir + Pontos no nosso Marketplace

• Seguro de vida Sul América
• Atendimento psicológico – Acesso a uma plataforma com psicólogos
• Massagem no escritório – Um momento de relaxamento no seu dia
• Sala de descompressão – Para recarregar as energias
• Frutas no escritório – Para um lanche saudável durante o expediente

• Vale Refeição ou Alimentação
• Vale Transporte

• QultureRocks – Plataforma de gestão de performance e desenvolvimento
• Cultura inspiradora e disruptiva – Um ambiente dinâmico, colaborativo e inovador

• Eventos internos e ações de engajamento – Confraternizações e momentos de descontração com o time
• Benefícios exclusivos em datas comemorativas – Porque cada momento especial merece ser celebrado

Somos líderes de mercado em engajamento. Acreditamos no poder transformador do “engajar” para criar conexões verdadeiras e positivas entre marcas e pessoas. Para isso, dominamos completamente o assunto. Reunimos tudo o que envolve fidelidade, incentivo e benefícios para oferecer soluções completas para nossos clientes, criando aplicações, tecnologias e estratégias que definem novos paradigmas no mercado.

A força da diversidade é essencial para a nossa empresa. Traz pluralidade de visões e ajuda a multiplicar os caminhos que podemos seguir em nossos negócios. Incentivamos e valorizamos, para todas as nossas posições, diferenças de raça, cor, religião, gênero e identidade de gênero, nacionalidade, deficiência, orientação sexual, ascendência ou idade.

ASSISTENTE DE RELACIONAMENTO COM O CLIENTE - SAC

Banco de Talentos - Operador Atendimento Receptivo - (Sinistro Auto e Residência)

ASSISTENTE DE RELACIONAMENTO COM O CLIENTE

Agente de Atendimento - PA (62) São Paulo - Avenida Brasil - SP

Agente de Atendimento - Santo André (SP)

Responsável atendimento ao cliente - Recepcionista

Assistente de Atendimento ao Cliente - Pessoas com Deficiência - Customer Experience

São Caetano do Sul, São Paulo, Brazil 3 weeks ago

Assistente Atendimento Especializado II - área saúde

Auxiliar de Atendimento (Horário das 14:00 às 22:00)

São Paulo, São Paulo, Brazil R$1,552.71-R$,552.71 1 month ago

Assistente Atendimento Especializado II - área saúde.

Assistente Atendimento Especializado II - área saúde.

Assistente de Atendimento Especializado - Temporário

São Paulo, São Paulo, Brazil R$1,679. 0-R 1,679.00 2 weeks ago

Embu das Artes, São Paulo, Brazil R$ ,200.00-R 2,200.00 2 weeks ago

Representante de Atendimento ao Cliente - Customer Experience - Pessoas com Deficiência

Analista de Customer Service Júnior (São Paulo/SP)

Analista de Customer Service - São Paulo

Assistente Comercial - SAF (Taboão da Serra)

Taboão da Serra, São Paulo, Brazil 3 weeks ago

São Paulo, São Paulo, Brazil 2 months ago

Assistente de Atendimento ao Cliente (SAC)

São Paulo, SP – Brazil

The Client Service Lead is responsible for managing Client Service Specialists and delivering exceptional client service. This role requires a proactive, detail-oriented professional who can lead by example, drive operational excellence, and foster a culture of accountability and innovation.

The Role

• Lead and supervise team members, promoting performance, teamwork, and knowledge sharing.
• Conduct monthly team meetings focused on development and feedback.
• Communicate corporate directives and ensure adoption of processes and procedures
• Ensure professional handling of client programs including placement, capacity, rates, indemnity, and marketing.
• Recruit, interview, hire, train, and mentor new colleagues
• Oversee seamless account onboarding
• Engage internal resources & assist in resolution of client issues while focusing on areas of opportunity
• Maintain a client retention rate of 95% or higher.
• Meet all client deadlines and respond to inquiries within SLA (e.g., acknowledgment within 24 hours).
• Seamlessly transition new and reassigned accounts using standardized templates and trackers.
• Demonstrate urgency and initiative in resolving client issues and supporting Client Service Specialists
• Demonstrate ability to effectively communicate with internal and external clients/peers/sureties
• Support other Surety staff as needed
• Drive adoption of centralized processes and technology tools.
• Ensure compliance with WTW procedures to eliminate errors and omissions
• Maintain data integrity in client and WTW records
• Attend client meetings as required

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

• P&C licensed
• Minimum – 5-7 years of relevant working experience in a Surety environment
• Strong leadership and team management skills
• Excellent communication and organization abilities
• Commitment to continuous improvement and innovation
• Experience in Epic & Tinubu preferred

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets

The Client Service Lead is responsible for managing Client Service Specialists and delivering exceptional client service. This role requires a proactive, detail-oriented professional who can lead by example, drive operational excellence, and foster a culture of accountability and innovation.

The Role

• Lead and supervise team members, promoting performance, teamwork, and knowledge sharing.
• Conduct monthly team meetings focused on development and feedback.
• Communicate corporate directives and ensure adoption of processes and procedures
• Ensure professional handling of client programs including placement, capacity, rates, indemnity, and marketing.
• Recruit, interview, hire, train, and mentor new colleagues
• Oversee seamless account onboarding
• Engage internal resources & assist in resolution of client issues while focusing on areas of opportunity
• Maintain a client retention rate of 95% or higher.
• Meet all client deadlines and respond to inquiries within SLA (e.g., acknowledgment within 24 hours).
• Seamlessly transition new and reassigned accounts using standardized templates and trackers.
• Demonstrate urgency and initiative in resolving client issues and supporting Client Service Specialists
• Demonstrate ability to effectively communicate with internal and external clients/peers/sureties
• Support other Surety staff as needed
• Drive adoption of centralized processes and technology tools.
• Ensure compliance with WTW procedures to eliminate errors and omissions
• Maintain data integrity in client and WTW records
• Attend client meetings as required

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

• P&C licensed
• Minimum – 5-7 years of relevant working experience in a Surety environment
• Strong leadership and team management skills
• Excellent communication and organization abilities
• Commitment to continuous improvement and innovation
• Experience in Epic & Tinubu preferred

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets

Estamos em busca de um profissional Pleno para atuar como Especialista em Client Service em São Paulo, com perfil curioso, proativo e comprometido em resolver problemas de forma ágil e consultiva.

• Atuar como o principal elo entre o cliente e a empresa, garantindo entendimento preciso das necessidades e entregas de valor.
• Acompanhar de forma ativa as operações e demandas dos clientes, sempre buscando antecipar problemas e propor soluções práticas.
• Participar de reuniões com clientes nacionais e internacionais, com comunicação clara e objetiva.
• Identificar pontos de melhoria nos processos e sugerir mudanças que aumentem a eficiência e a satisfação do cliente.

Como requisitos básicos, você precisa:

• Inglês ou Espanhol avançado (imprescindível para contato com clientes internacionais).
• Experiência prévia em áreas como customer success, suporte técnico, implantação de soluções ou relacionamento com clientes.
• Conhecimento em ferramentas como Excel, Zendesk, Monday.com, Azure DevOps e plataformas de gestão de clientes.
• Perfil analítico, investigativo e curioso para evoluir constantemente.
• Comprometimento com prazos e entrega de resultados concretos.

Você se destaca, se tiver:

• Experiência anterior em áreas como customer success, onboarding, suporte técnico, implantação ou relacionamento.

Informações adicionais:

• Vaga 100% presencial - São Paulo | Faria Lima;
• Contratação modelo CLT;
• Vale Transporte;
• Vale Refeição (29,00 ao dia) | Cartão Swile;
• Plano de Saúde | SulAmerica;
• Seguro de vida;
• Prêmio;
• Auxílio Creche;
• Parcerias e descontos exclusivos (escolas de idiomas, locadoras, restaurantes, entre outros).

Se você é movido por desafios, gosta de resolver problemas e quer crescer em um ambiente que valoriza autonomia e desenvolvimento, essa vaga é pra você.

Venha ser um FitBanker!