669 Empregos para Itil Foundation - Brasil

About the Team

The IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers.

This is a cross functional role between IT Service Desk and IT Asset Management. You will provide dedicated onsite IT support to employees, in addition to handling ticket-based support. You will resolve some tickets independently, while others may require collaboration or escalation to other teams for further assistance. You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. You will also work closely with the new hire onboarding process, setting up devices and accessories. Additionally, you will frequently collaborate with your peers and partners within the IT department, focusing on process improvements and efficiencies to continuously enhance our ability to support customers. This role requires you to be onsite at our Sao Paulo office.

• Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests.
• Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
• Troubleshoot end user technical issues via phone, chat, email, or onsite at local office.
• Accurately log/document all Service Desk issues and work efforts using our service management solution.
• Identify and research routine technical problems of varying complexity and follow through to resolution.
• Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo
• Following all IT asset and inventory management processes for hardware.
• Managing relationships with hardware vendors, coordinating asset deliveries, handling procurement logistics, and communicating updates to end users
• Manage and maintain AV equipment in conference rooms (neatboard, neatbar, TVs, mics).
• Configure, deploy and support Zoom Room technologies and troubleshooting system issues.
• Provide AV support for company events and presentations.
• Collaborate on corporate-wide initiatives and team projects.
• Effectively manage and engage with local cross-functional stakeholders to gather requirements, align on priorities, and drive successful operations outcomes.
• Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices.
• Provide on-call support within the team's rotation.

• Helping people problem-solve is your passion.
• You thrive in a fast paced customer service environment, preferably within a technical organization
• You enjoy supporting and troubleshooting macOS, ChromeOS and/or Windows platform issues
• You've spent time working in and around iOS and/or Android platforms
• You really know your way around the setup and configuration of end-user desktops/laptops, computer hardware, software, printers, phones, cell phones, and peripherals
• You are at ease using cloud-based communication services such as Slack, Gmail, and Zoom to collaborate with others
• You want to help grow and create a Service Desk people love and can rely on.

• Minimum of 5 years experience in a technical support environment
• Strong familiarity with MacOS, ChromeOS and Windows OS platforms
• Strong familiarity with Google suite of applications (Sheets/Docs/Gmail/etc.)
• Strong written and verbal communication skills
• Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and compliance with asset policies
• Familiarity with scripting languages such as Python, Bash, or similar
• Ability to document complex technical issues consistently and thoroughly
• Ability to work both independently and collaboratively
• Strong customer service skills
• Skills in project management/prioritization of work
• Experience with Okta and/or other SaaS-based identity management solutions
• Familiarity with Mosyle, Intune, or other MDM solutions
• Ability to move equipment as necessary - up to 50lbs
• Occasional travel to other DoorDash sites and offices as required

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey. To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

The IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers.

This is a cross functional role between IT Service Desk and IT Asset Management. You will provide dedicated onsite IT support to employees, in addition to handling ticket-based support. You will resolve some tickets independently, while others may require collaboration or escalation to other teams for further assistance. You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. You will also work closely with the new hire onboarding process, setting up devices and accessories. Additionally, you will frequently collaborate with your peers and partners within the IT department, focusing on process improvements and efficiencies to continuously enhance our ability to support customers. This role requires you to be onsite at our Sao Paulo office.

• Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests.
• Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
• Troubleshoot end user technical issues via phone, chat, email, or onsite at local office.
• Accurately log/document all Service Desk issues and work efforts using our service management solution.
• Identify and research routine technical problems of varying complexity and follow through to resolution.
• Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo
• Following all IT asset and inventory management processes for hardware.
• Managing relationships with hardware vendors, coordinating asset deliveries, handling procurement logistics, and communicating updates to end users
• Manage and maintain AV equipment in conference rooms (neatboard, neatbar, TV's, mics).
• Configure, deploy and support Zoom Room technologies and troubleshooting system issues.
• Provide AV support for company events and presentations.
• Collaborate on corporate-wide initiatives and team projects.
• Effectively manage and engage with local cross-functional stakeholders to gather requirements, align on priorities, and drive successful operations outcomes.
• Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices.
• Provide on-call support within the team's rotation.

• Helping people problem-solve is your passion.
• You thrive in a fast paced customer service environment, preferably within a technical organization
• You enjoy supporting and troubleshooting macOS, ChromeOS and/or Windows platform issues
• You've spent time working in and around iOS and/or Android platforms
• You really know your way around the setup and configuration of end-user desktops/laptops, computer hardware, software, printers, phones, cell phones, and peripherals
• You are at ease using cloud-based communication services such as Slack, Gmail, and Zoom to collaborate with others
• You want to help grow and create a Service Desk people love and can rely on.

• Minimum of 5 years experience in a technical support environment
• Strong familiarity with MacOS, ChromeOS and Windows OS platforms
• Strong familiarity with Google suite of applications (Sheets/Docs/Gmail/etc.)
• Strong written and verbal communication skills
• Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and compliance with asset policies.
• Familiarity with scripting languages such as: Python, Bash, or similar.
• Ability to document complex technical issues consistently and thoroughly
• Ability to work both independently and collaboratively
• Strong customer service skills.
• Skills in project management/prioritization of work.
• Experience with Okta and/or other SaaS-based identity management solutions
• Familiarity with Mosyle, Intune, or other MDM solutions
• Ability to move equipment as necessary - up to 50lbs
• Occasional travel to other DoorDash sites and offices as required

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:
In
PPRO's IT Support team
, we believe in empowering our users with exceptional IT support, allowing them to do their best work.

We're looking for
someone who's passionate
about creating a seamless experience for everyone. We have a strong focus and commitment to IT service management, software engineering methodologies, system design principles and similar concepts. Your role will combine hands-on support, efficient operations of our systems and contributions to key projects.

In this role, you'll
work closely with local IT team members in São Paulo
to provide support for users throughout North and South America. Additionally, you'll
collaborate with colleagues in London, Berlin, Munich, and Singapore
to support PPRO's global staff and ensure continuous 24/7 operations. While the role primarily requires you to be
in the office five days a week
, it may involve
very infrequent travel
to assist with projects like office moves in the regions you support.

What Type of Work Will You Be Doing?

• Asset management: manage the end to end lifecycle of IT assets like laptops (Mac and Windows), monitors, meeting rooms, printers and other IT assets
• Incident management: provide level 1 or 2 support on IT assets, work with the other team members in your department to escalate and resolve tickets. Ensure effective communication to keep requestors updated on their tickets. Typical tasks include;
• Hardware and software diagnostics and troubleshooting;
• Diagnose problems in a structured manner and reference best practices;
• Leverage concepts such as logging and monitoring to identify and optimise problems and improve efficiency
• Problem management: identify recurring issues, and ensure that they get logged, tracked and even participate in the process of resolving such issues with senior teams
• Service management: understand the IT user experience and workflow. Ensure documentation is up to date, to allow users to use self service functions and AI tools to serve relevant information from the internally maintained information sources

Who You Are/Our Environment:

• Process/Frameworks/Concepts:
• Understanding of common IT or logic topics such as prioritisation, trade-off analysis, elimination+isolation, testing in different environments, deductive reasoning, security best practices etc
• High level understanding or awareness of security as a theme and touch points in this role such as security controls (AV, MFA etc), risks, best practices etc
• Have one of more of the following abilities;
• Mandatory: describe in a very structured and detailed manner problems and the troubleshooting steps you've taken and their results.
• Optional: Additionally find and propose a solution in a structured and detailed manner to stakeholders and decision makers.
• Desirable: Collaborate or complete the required tests, documentation
• Ideally experience or understanding of ITIL service management, certification is advantageous
• Ideally experience or understanding of Agile development methodologies (keywords like Kanban, daily, retro etc are familiar)
• Infrastructure/tech stack experience:
• Expertise in MacOS and Windows endpoint management across the asset lifecycle
• Experience administering Google Workspace (or Office 365)Experience working with service desk platforms in a service orientated environment
• Atlassian products like Jira and Confluence
• Experience with MDM platforms, Omnissa WorkspaceONE and Apple Business Manager would be advantageous
• Monitoring and logging with DataDog
• Languages:
• As this is a first line support role, excellent soft skills are required to interact and sympathise with users
• Excellent communication in Portuguese and English is required
• Spanish would be an advantage

Key Deliverables in the First Few Months

• First Month:
• Onboard by learning our systems, staff, SOPs and processes
• Start resolving common IT support requests
• Review our MDM and asset management system, and contribute by performing maintenance tasks
• Months 2-3:
• Take ownership of the onsite IT support in the São Paulo office and join the extended team to support our users in other regionsStart to get a deeper context of ongoing and future projects, see where your skills could contribute and where help is needed.
• Months 4-6:
• Contribute to documentation improvements by reviewing, suggesting/editing and discussing changes with stakeholders
• Focus on leveraging our systems and data to proactively solve problems and optimise the environment
• Contribute to the general office spirit in your region to ensure your visibility and familiarity with staff. Seek how to improve or implement our maturing IT support and office equipment standards in your office

What we offer:
Hybrid working
- We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Learning and Development -
We offer a 3,000 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance
- Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.

Meal vouchers -
BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)

Enhance Family Leave -
We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Transportation Voucher
- we will cover your costs of commute

Gym membership
- PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

New Value (Deals & Coupon Platform)
- Get attractive discounts to restaurants, stores and events

Mental Health Platform
- We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

SESC
- private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.

Our Principles:
We get things done:
We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity:
We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first:
We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better:
We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team:
We collaborate closely and value team success over individual achievement.

We are looking for an Support Analyst to join our technology team. This professional will be responsible for ensuring the stability, security, and availability of our network infrastructure and equipment, working both in support activities and in the evolution of our environment.

Responsibilities
Responsibilities and Attributions

• Manage and monitor the network infrastructure (LAN, WAN, Wi-Fi, VPN);
• Perform configuration, maintenance, and troubleshooting of switches, routers, firewalls, and access points;
• Administer IT assets, ensuring proper control and traceability of equipment (notebooks, desktops, printers, peripherals, etc.);
• Plan and coordinate equipment purchases in collaboration with the procurement team and suppliers;
• Work closely with support and information security teams to resolve incidents;
• Create and maintain up-to-date technical documentation of the infrastructure;
• Support projects related to expansion, upgrades, or environment migration.

Requirements
Requisites and Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related fields (or equivalent experience).
• Proven experience with network infrastructure management.
• Strong problem-solving skills and ability to work collaboratively in cross-functional teams.
• Good communication skills and customer-oriented mindset.
• English level B2 or higher (upper-intermediate to advanced).

Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location
This is a on-site role. This model requires the ability to work from our office in
São Paulo
. Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity
Our IT Support team provides world class support, no matter the technical need. As an
IT Support Analyst
, you'll serve as one of the primary points of contact for all things IT. A true jack-of-all-trades, you'll be a go-to for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that keep WillowTree running.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

Responsibilities

• Effectively work with technical and non-technical end-users to resolve software and hardware issues
• Administer and support the latest versions of MacOS and Windows
• Resolve A/V and conference room issues (Zoom, Meet, Webex, etc)
• Collaborate with our IT team in other locations to orchestrate cross-site company-wide meetings
• Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
• Troubleshoot complex issues in person and virtually
• Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
• Manage accounts across multiple offices (e.g. G-Suite Console)
• Understand networking fundamentals and will be our onsite hands for core networking issues (switching, routing, WiFi access points

Qualifications/Skills

• Experience providing second or third-tier IT technical support
• A familiarity with helpdesk ticketing systems (e.g. Jira Service Management)
• Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues
• Ability to effectively communicate technical concepts to technical and non-technical end-users
• You're extremely organized and possess a belief in documentation
• A self-starter that can operate independently or collaboratively with IT colleagues across offices
• An eye for detail and a drive to find root cause issues rather than just band-aid fixes

Even if you don't have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We're committed to building a diverse company that reflects the diversity of our users. We're committed to growth-mindset.

Bonus Points

• Experience working with a digital agency

• Experience with:

• Mist wireless systems or Meraki systems

• Okta, Kandji, or 1Password
• Scripting languages such as Python, Bash, etc.

Binário Cloud
Provedora de soluções em nuvem (pública e privada) com marca própria, sendo a primeira nuvem pública homologada pela OpenStack na América Latina.

Somos referência nacional na construção de nuvem e soluções sob medida para atender as necessidades das empresas brasileiras.

Por aqui, respeito e diversidade são pontos fortes da nossa cultura organizacional. Você poderá se desenvolver ao lado de profissionais altamente capacitados, além de diversas oportunidades de carreira e intercâmbio entre empresas do grupo.

Buscamos talentos que queiram embarcar com a gente nessa jornada de crescimento para fazer parte de um ambiente que respira inovação.

E aí? Embarca com a gente nessa?
#Vemserclouder

SUAS RESPONSABILIDADES SERÃO:

• Dar suporte ao cliente atendendo aos chamados via ferramenta e telefone;
• Realizar procedimentos operacionais conforme scripts estabelecidos;
• Monitorar ambiente computacional de clientes dando manutenção preventiva e corretiva;
• Desenvolver documentos dos procedimentos mapeados na resolução dos problemas encontrados;
• Graduação (ou cursando) na área de TI;
• Conhecimento de sistemas operacional Windows Server (2012, 2016, 2019);
• Conhecimento de sistemas operacionais Unix e Linux (debian, centos, ubuntu, aix);
• Boa comunicação interna (equipe da Binario Cloud) e externa(atendimento ao cliente);
• Vivência com trabalho em equipe.

É NECESSÁRIO QUE VOCÊ TENHA:

• Disponibilidade para atuar das 22h45 às 7h;
• Residir em São Paulo e disponibilidade para atuar em modelo híbrido;
• Conhecimento de sistemas de monitoramento, updates de SO e analise de logs;
• Conhecimentos gerais sobre conceitos de cloud;
• Conhecimentos gerais sobre rede de computadores (acesso remoto, VPN, firewall);
• Conhecimentos gerais sobre infraestrutura de TI e seus componentes;
• Conhecimentos básicos de programação.

Responsabilidades e atribuições
Requisitos e qualificações
Informações adicionais

Important Information

Location:
Brazil

Job Mode:
Full-time

Work Mode:
On-site

Responsibilities and Duties

• Respond to and resolve requests and incidents reported by users regarding systems and hardware on workstations;
• Install and configure computers, peripherals and accessories for new projects/collaborators;
• Support and update all operating systems available on the network for workstations;
• Evaluate the capacity and performance of workstations;
• Maintain an inventory of workstations, cell phones, peripherals and spare parts for hardware;
• Create and maintain procedures regarding processes, systems and hardware on workstations;
• Request the purchase of workstation, cell phone and peripheral equipment;
• Contribute to initiatives to improve the services offered, methods and processes;
• Contribute to a collaborative work environment, encouraging the exchange of experiences that help in the personal and professional growth of everyone;
• Keep up to date in your area of expertise.

Essential Skills

• Knowledge of Windows and macOS operating systems;
• Knowledge of hardware (laptop, desktop, printers and peripherals);
• Knowledge of TCP/IP Network;
• Knowledge of Microsoft Office 365;
• Troubleshooting skills.

Highly Desirable Skills

• Knowledge of Linux operating systems;
• Knowledge of Active Directory (AD) on prem and Azure;
• Microsoft administration and security tools (MS Defender, Intune, MDM).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Location: This is a 100% remote role open to those who reside in select countries in the AMER region. Due to our location strategy, this role is open to those already residing in Brazil or Argentina.

Testlio's fully managed crowdsourced testing platform integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit

We are expanding our global Business Operations team and looking for a temporary IT Support Engineer to provide technical assistance to users, support and maintain the IT infrastructure, and internal business tooling. This role will be for approximately six months, and you will play a key role in ensuring smooth operations in onboarding, transitions, and user account management.

• Play a key role in helping some of the world's biggest and most exciting companies confidently deliver apps that already reach over a billion people.
• Be part of a purpose-driven company where our vision, values, and social impact programs -like Ignite- create meaningful change.
• Enjoy the flexibility of working fully remotely, alongside highly motivated and experienced teammates from diverse backgrounds around the globe.

• Great Culture: Testlio is a female-founded company, and half our team identifies as women. We're proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you'll help create exceptional digital experiences for our customers while also contributing to our freelance network and social impact initiatives like Ignite.
• Remote Work: Our culture is built around remote work. We've created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
• Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.

• Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network issues for users.
• Technical Support: Providing assistance to users via email, chat, or call, guiding them through problem-solving steps.
• System Installation and Configuration: Setting up/ maintaining new/ existing software tools, ensuring proper functionality, or building out automations and integrations between tools.
• Maintenance and Monitoring: Regularly checking systems for performance and security, applying updates, and maintaining inventories.
• User Account Management: Creating and managing user accounts and permissions.
• Documentation: Keeping records of issues, solutions, and procedures for future reference.

Technical Skills

• 3+ years of experience in an IT Engineering type role.
• Experience with Freshservice Ticketing Platform.
• Strong JavaScript experience is a plus.
• Strong analytical and problem-solving skills.
• Demonstrated expertise in maintaining Google Workspace, Atlassian, Slack, O365, Zapier, 1Password, and RocketChat, among other platforms.
• Bonus if you have experience with Google Apps Script.
• Experience working with AWS, GCP & Azure is a plus.
• Experience with Python is a plus.

Human Skills

• Excellent written and verbal communication skills in English.
• Self-driven and motivated to plan your work when needed.
• Ability to assess when to build a custom solution, adapt an existing tool, or use a simple spreadsheet.

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we'd like you to meet with multiple people from our organization to give you an idea of who you would be working with, your role expectations, etc. Our interview process can take about 3 to 4 weeks to complete.

• Application
• Recruiter interview
• TestGorilla assessment
• ~ 3 Team and Stakeholder interviews
• Reference checks
• Offer

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.

Full-time | Remote | CST Coverage

We're a remote-first infrastructure company (~100 employees) looking for an IT Support Specialist (Level 2) to strengthen our Managed Services team. You'll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.

• Provide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking).
• Handle escalations from Level 1, troubleshooting and resolving issues independently.
• Manage onboarding/offboarding: account setup, equipment provisioning, Active Directory management.
• Document tickets, resolutions, and system changes in ConnectWise (or similar).

• 3+ years of IT support experience, ideally at an MSP.
• Strong Windows OS, Active Directory, and Microsoft 365 skills.
• Networking fundamentals (DNS, DHCP, VPN).
• Fluent English, comfortable supporting US clients.
• Bonus: ConnectWise/Datto experience.

• 8-hour CST shifts: Noon–8pm weekdays, plus one weekend day (8am–5pm).
• Days Off: One weekday off + one weekend day off.
• Device will be provided.