104 Empregos para Itil Foundation - Brasil

CASTILLE IS HIRING

Join the Castille Elite Teams

Role-IT Support Engineer (Platform)- B2B Contract

Work Mode- Remote

Engagement Type: Project-based Assignment; B2B Contract (Outside IR35)

Duration: 6 months with auto renew

Timezone:
US Timezone

One of our clients, a leader in Igaming is looking for an experienced Golang Developer who will be instrumental in designing, building, and maintaining the core services and distributed systems that form the backbone of our platform. The ideal candidate must have a strong foundation in software engineering principles, a love for writing efficient and readable code, and experience building robust, scalable applications in Go.

Key Deliverables-

• Design, develop, test, and deploy scalable, maintainable, and efficient services in Go.
• Collaborate with product managers, designers, and other engineers to understand requirements and translate them into technical solutions.
• Write clean, well-documented, and performant code that upholds our engineering standards.
• Participate in code and design reviews to maintain a high bar for quality and share knowledge.
• Identify and troubleshoot bottlenecks and bugs, and devise solutions to these problems.
• Help improve our infrastructure, tooling, and CI/CD processes.
• Contribute to the evolution of our system architecture, focusing on microservices, APIs, and event-driven design.
• Mentor other engineers and promote best practices within the team.

Ideal Profile-

• 5+ years of extensive experience developing production-level applications in Go (Golang).
• Solid understanding of Go paradigms, idioms, and common libraries.
• Experience with RESTful API design and development (gRPC experience is a big plus).
• Practical knowledge of relational databases (e.g., PostgreSQL, MySQL) and/or NoSQL databases (e.g., Redis, MongoDB, Cassandra).
• Familiarity with containerization and orchestration technologies (Docker, Kubernetes).
• Experience with version control systems, preferably Git.
• Understanding of software testing principles and experience writing unit, integration, and end-to-end tests.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Knowledge of message brokers (e.g., Kafka, RabbitMQ, NATS).
• Understanding of distributed systems concepts (e.g., consensus, consistency, resilience patterns).
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, Jaeger).
• Previous work in a microservices architecture.
• Contributions to open-source projects.

Interested and qualified candidates are encouraged to apply via

Domaine is the world's largest independent Shopify design and development partner. We are a team of commerce experts dedicated to creating, building, and growing ambitious and beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

The IT Support Specialist will be responsible for providing technical support to employees, maintaining IT systems, and assisting the Director, Operations & Systems with information security initiatives. This role is critical in ensuring all employees have the necessary technical resources to perform their jobs effectively while maintaining company-wide security standards and policies.

RESPONSIBILITIES

• Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
• Manage and support access to software licensing and third-party vendors including: auditing access & permissions, ensuring minimum level of access is maintained at all times.
• Complete onboarding and offboarding tasks including device management and tooling access.
• Administer and maintain the company's MDM (JAMF) installation for Apple hardware management
• Assist in maintaining IT and security documentation, including policies, procedures, and knowledge base articles
• Review and align our IT practices with the information security commitments we have with our clients.
• Support the implementation and monitoring of company information security policies
• Monitor and address basic software vulnerabilities within the company's technology ecosystem
• Maintain inventory of IT assets including issuing and retrieving devices
• Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence
• Create and maintain documentation for common IT issues and resolution procedures
• Participate in the Information Security Steering Committee as directed by the Director of IT
• Coordinate the company's InfoSec activities through an established InfoSec calendar and roadmap Actively
• Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes

• 2+ years of experience in IT support, help desk, or similar role
• Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
• Experience with mobile device management systems, particularly JAMF
• Basic understanding of information security concepts and best practices
• Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, Notion, JIRA, Confluence)
• Basic understanding of networking concepts
• Expertise in MacOS troubleshooting and support
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Experience with Security Assessments and Audits, particularly ISO 27001 is a plus
• Understand best practices for managing security for a work from home client environment.

We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Responsibilities
The AMS SD team's mission is to provide efficient, high-quality IT support services tailored to meet users' needs within our region, enhancing collaboration and productivity while supporting the company's global goals. We want to be the top IT service teams in our industry, recognized for exceptional user experience, service efficiency, and innovative solutions that drive operational excellence and business impact. Our services include providing local IT support and services for ByteDance users based in our office locations and remotely throughout the region. In-office support includes resolving hardware/software-related issues, providing support for conference/meeting rooms, and fulfilling any other IT support-related needs of ByteDance users.

We are seeking an IT Support Engineer who can take ownership of IT operations, drive continuous improvement, and enhance the overall user experience by implementing proactive solutions and processes. This role requires a balance of technical expertise, decision-making capabilities, and leadership to develop and improve IT services for our local and global teams.

Responsibilities

• Act as the decision-maker and escalation point for Tier 1 and Tier 2 IT support specialists, resolving complex technical issues with speed and efficiency.

• Take ownership of identifying recurring challenges and lead the creation of Standard Operating Procedures (SOPs), technical documentation, and scalable processes to address root causes and improve IT operations.

• Assess and evaluate the IT environment to anticipate challenges, identify gaps, and implement solutions that minimize downtime and improve service efficiency.

• Lead and execute IT projects related to corporate systems, productivity tools, infrastructure upgrades, monitoring solutions, and A/V enhancements.

• Design and implement automated tools and workflows to streamline IT service delivery, reducing manual effort and increasing operational efficiency.

• Collaborate with cross-functional teams, stakeholders, and service owners to analyze technical requirements, provide recommendations, and ensure the successful execution of projects.

• Act as a technical advisor, aligning IT solutions with organizational priorities while balancing user experience, cost optimization, and system efficiency.

• Oversee IT asset management, including procurement decisions, inventory control, and lifecycle management to ensure optimal resource allocation.

• Own and perform advanced troubleshooting for Windows, Mac, mobile devices, network services, VPN, and collaboration tools, delivering timely and decisive solutions.

• Lead technical event support, managing A/V setups, live streaming technology, and onsite/virtual events to ensure seamless execution.

Qualifications
Minimum Qualifications

• 5+ years of hands-on experience in IT support with a proven track record of leadership, decision-making, and ownership in managing complex IT issues. Bachelor's degree in Computer Science, IT Systems, or equivalent experience.

• Proficient in English listening, speaking, reading and writing. Please also submit your resume in English.

• Experience creating and maintaining SOPs, workflows, and IT standards that enable scalability and consistency in IT operations.

• Strong technical expertise in supporting Windows, Mac, iOS, and Android platforms, as well as tools such as VPN, Cloud Print, Anti-Virus, EDR, and monitoring solutions.

• Experience managing wired/wireless networks, collaboration tools (Chat, Video Conferencing), and A/V systems.

• Proven leadership in delivering projects, collaborating with cross-functional teams, and aligning IT initiatives with business objectives.

Preferred Qualifications

• Certifications such as CompTIA A+/Network+, MCSA, Apple Certification or equivalent.

• Experience with basic scripting/automation (e.g., Shell, Python, PowerShell).

• VIP/White Glove support experience for executive stakeholders.

• Previous experience leading small projects or mentoring junior IT team members.

• Strong organizational, communication, and interpersonal skills to influence outcomes and drive results across teams. Occasionally, travel and weekend work is required to support critical projects or operations.

• Demonstrated ability to proactively identify problems, recommend solutions, and implement operational improvements. Exceptional problem-solving, analytical, and decision-making skills with the ability to adapt to changing priorities and ambiguous situations.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Retail Consult is recruiting

The impact of technology in retail is a game changer affecting every retailer from small, local shops to retail giants. Working at Retail Consult means being at the center of this industry in transformation. As specialists in technology solutions for retail, we provide solutions strategy, implementation, deployment, training, and support services for clients across a range of retail segments including fashion, grocery, pharmacy, do it yourself, telecommunications, and electronics. Work, train and learn with a growing team with over 300 people based in Portugal, the US, Germany, Brazil, Mexico, Chile and China, who are transforming the business of retailers across the globe.

We are currently seeking for an
IT Support Specialist
to join our growing team in Curitiba, Brazil.

What we are offering:

• The opportunity to be part of a team responsible to Implement solutions in world-wide reference companies;
• The opportunity to join a growing company with people passionate about their work in an international environment;
• The opportunity to work with best-in-breed methodologies, tools and techniques;
• Training and Mentoring/Talent Development programs;
• Full package of Salary, perks, and benefits (Health Insurance, mobile allowance, and others);
• Career Evolution, tailored for your profile and aspirations;
• Flexible working hours;
• Extra days off;
• Wellbeing program;
• Partnerships with local businesses;

What you'll be doing:

• Deploy, manage, and support internal IT infrastructure.

• Engage on requirements gathering, and procurement of solutions.

• Make recommendation for IT acquisitions (equipment, licenses and services) ensuring they meet requirements;

• Supervise the receipt and inventory management of IT products, and tracking of support contracts.

• Take part on the user lifecycle maintenance, being responsible for users' configuration in internal systems.

• Implement defined security policies and procedures; reporting violations.

• Cooperate with the InfoSecOps team in identifying and performing system upgrades.

• Maintain quality service by following organization standards.

What we are looking for:

• Degrees in IT, Computer Science, Telecommunications or Computer Engineering are preferred but not mandatory.

• A least 5 years of IT support experience and knowledge in IT management.

• Experience in IT purchasing; good communication and negotiation skills.

• Good proficiency of English language (written/spoken).

• Knowledge on Operating Systems (Windows, Linux, etc.) and hardware.

• Proficiency in Microsoft 365 and its admin tolls (Intune, Entra, SharePoint, Exchange)

• Knowledge on automation/scripting (PowerShell).

• High level of commitment, proactivity, adaptability and versatility.

• Strong analytical, troubleshooting and problem-solving skills.

• Team worker and knowledge sharing spirit.

• Ability to maintain a positive and productive relationship with all co-workers (different stakeholders' levels and multi-cultural environment) and 3rd parties.

What would be a plus:

• Knowledge on backup and restore tools (Veeam).

• Knowledge on LAN/WAN networking technologies.

• Knowledge on security technologies (Firewall, anti-virus/malware, certificates, etc.).

• Training/certification in ITIL

• Knowledge of the ISO27001 standard.

• Spanish proficiency.

If you think your profile matches our requirements and you are looking for an experience that offers opportunity, growth, balance, and a feeling of value, apply to this job submitting your CV at: or -

Retail Consult
– Transforming Retail with Passion

N.B.

• This role does not come with relocation assistance , therefore candidates must be currently based in the São Paulo in order to be considered.
• Please submit your CV in English (please note: English language skills are essential)

About Us
At , we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. , is seeking a full time english speaking IT Support Technician in São Paulo, Brazil.

Across our offices worldwide, we continue to innovate. To tackle for some of the most sophisticated challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet's refinement and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

We are IT Services
Do you want to own IT Services that have a positive impact on the entire workforce? Working with some of the newest technologies and global deployment challenges? Well, we are looking for a versatile IT Support Technician to join our IT Services department in São Paulo.

In IT Services we craft, build and maintain all the corporate technology our workforce needs day-to-day, so they can in-turn deliver outstanding products to our customers.

This includes, for instance; SaaS applications, Identity, SSO, collaboration tools, proficiencies, communication platforms, endpoints, laptops, VDI solutions, video conferencing, voice infrastructure, Wi-Fi connectivity, VPN, ITSM and a plethora of other specific developed applications.

is looking for a quality focused (english speaking) IT Support Technician who wishes to immerse themselves into the fast paced dynamics of a successful and rapidly growing company. You will install, setup and solve all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to increase the talent and potential in the whole team.

What you will be Doing:

• Provide technical support to all employees of face to face and remote through phone and email;
• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
• Carry out local onsite maintenance tasks
• Liaise with local customers upon needs to guarantee the regular running of business operations
• Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
• Balance and prioritize numerous tasks from different sizes and business importance;
• Document and supply to the knowledge base;
• Prepare computer hardware
• Provide administrative maintenance on user accounts
• Engage in interaction to resolve issues together with the team.
• Give to 's growth through interviewing, onboarding, or other recruitment efforts if requested.

What we need from you:

• Excellent communication skills in English (written and verbal)
• Technical experience supporting Dell hardware
• Knowing the basics of the file sharing and roles within Google Drive/Workspace, or similar applications
• Experience using a ticketing system for logging, escalating and resolving issues (ServiceNow preferred)
• Good understanding of wired and wireless networking and how to troubleshoot them
• Team player and ability to work independently with limited supervision
• Patience and the ability to remain calm under pressure, whilst showing initiative and considering the wider impact
• Self-motivated team player with a 'can-do' attitude
• Excellent time-management skills and prioritizing work effectively
• Have a logical approach to analyzing issues and solving problems with a keen attention to detail
• Ability to perform under pressure and maintain a professional outlook regardless of the situation
• Experience troubleshooting standalone and network printers

Nice to Have

• Confidence supporting Mac laptops, desktops, and peripherals
• Experience supporting mobile devices, phones, and tablets
• ITIL knowledge desirable
• Coordinating with vendors to eRecycle outdated IT equipment
• Experience imaging machines with SCCM, Intune, JAMF, or similar
• Experience managing users on Google Workspace (GSuite) as Administrator
• Technical experience supporting Apple hardware

What We'll Provide:
's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun package of benefits.

Should you require accommodation to meet the essential functions of this job, please let us know.

Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

About The Team
The IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers.

About The Role
This is a cross functional role between IT Service Desk and IT Asset Management. You will provide dedicated onsite IT support to employees, in addition to handling ticket-based support. You will resolve some tickets independently, while others may require collaboration or escalation to other teams for further assistance. You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. You will also work closely with the new hire onboarding process, setting up devices and accessories. Additionally, you will frequently collaborate with your peers and partners within the IT department, focusing on process improvements and efficiencies to continuously enhance our ability to support customers. This role requires you to be onsite at our Sao Paulo office.

You're Excited About This Opportunity Because You Will…

• Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests.
• Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
• Troubleshoot end user technical issues via phone, chat, email, or onsite at local office.
• Accurately log/document all Service Desk issues and work efforts using our service management solution.
• Identify and research routine technical problems of varying complexity and follow through to resolution.
• Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo
• Following all IT asset and inventory management processes for hardware.
• Managing relationships with hardware vendors, coordinating asset deliveries, handling procurement logistics, and communicating updates to end users
• Manage and maintain AV equipment in conference rooms (neatboard, neatbar, TV's, mics).
• Configure, deploy and support Zoom Room technologies and troubleshooting system issues.
• Provide AV support for company events and presentations.
• Collaborate on corporate-wide initiatives and team projects.
• Effectively manage and engage with local cross-functional stakeholders to gather requirements, align on priorities, and drive successful operations outcomes.
• Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices.
• Provide on-call support within the team's rotation.

We're Excited About You Because…

• Helping people problem-solve is your passion.
• You thrive in a fast paced customer service environment, preferably within a technical organization
• You enjoy supporting and troubleshooting macOS, ChromeOS and/or Windows platform issues
• You've spent time working in and around iOS and/or Android platforms
• You really know your way around the setup and configuration of end-user desktops/laptops, computer hardware, software, printers, phones, cell phones, and peripherals
• You are at ease using cloud-based communication services such as Slack, Gmail, and Zoom to collaborate with others
• You want to help grow and create a Service Desk people love and can rely on.

Desired Skills And Experience

• Minimum of 5 years experience in a technical support environment
• Strong familiarity with MacOS, ChromeOS and Windows OS platforms
• Strong familiarity with Google suite of applications (Sheets/Docs/Gmail/etc.)
• Strong written and verbal communication skills
• Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and compliance with asset policies.
• Familiarity with scripting languages such as: Python, Bash, or similar.
• Ability to document complex technical issues consistently and thoroughly
• Ability to work both independently and collaboratively
• Strong customer service skills.
• Skills in project management/prioritization of work.
• Experience with Okta and/or other SaaS-based identity management solutions
• Familiarity with Mosyle, Intune, or other MDM solutions
• Ability to move equipment as necessary - up to 50lbs
• Occasional travel to other DoorDash sites and offices as required

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

Binário Cloud Provedora de soluções em nuvem (pública e privada) com marca própria, sendo a primeira nuvem pública homologada pela OpenStack na América Latina.

Somos referência nacional na construção de nuvem e soluções sob medida para atender as necessidades das empresas brasileiras.

Por aqui, respeito e diversidade são pontos fortes da nossa cultura organizacional. Você poderá se desenvolver ao lado de profissionais altamente capacitados, além de diversas oportunidades de carreira e intercâmbio entre empresas do grupo.

Buscamos talentos que queiram embarcar com a gente nessa jornada de crescimento para fazer parte de um ambiente que respira inovação.

E aí? Embarca com a gente nessa? #Vemserclouder

• Dar suporte ao cliente atendendo aos chamados via ferramenta e telefone;
• Realizar procedimentos operacionais conforme scripts estabelecidos;
• Monitorar ambiente computacional de clientes dando manutenção preventiva e corretiva;
• Desenvolver documentos dos procedimentos mapeados na resolução dos problemas encontrados;
• Graduação (ou cursando) na área de TI;
• Conhecimento de sistemas operacional Windows Server (2012, 2016, 2019);
• Conhecimento de sistemas operacionais Unix e Linux (debian, centos, ubuntu, aix);
• Boa comunicação interna (equipe da Binario Cloud) e externa(atendimento ao cliente);
• Vivência com trabalho em equipe.

• Disponibilidade para atuar das 22h45 às 7h;
• Residir em São Paulo e disponibilidade para atuar em modelo híbrido;
• Conhecimento de sistemas de monitoramento, updates de SO e analise de logs;
• Conhecimentos gerais sobre conceitos de cloud;
• Conhecimentos gerais sobre rede de computadores (acesso remoto, VPN, firewall);
• Conhecimentos gerais sobre infraestrutura de TI e seus componentes;
• Conhecimentos básicos de programação.

Responsabilidades e atribuições Requisitos e qualificações Informações adicionais

A é uma provedora de soluções em nuvem, com marca própria e atuamos com o propósito de transformar os negócios com soluções sob medida, atendendo de maneira precisa as necessidades das empresas brasileiras. Com uma forte presença nacional, somos referência na construção de nuvens públicas e privadas que impulsionam o crescimento e a inovação.

Job Description
On site
- This position requires an employee to be on site on a full time basis

What You'll Do (Responsibilities):
The General Motors (GM) Brazil Information Technology team has an open position for an IT Operations Analyst (CORE IT Operations Analyst) at our plant in São Caetano do Sul (SCS), in the state of São Paulo. This professional will report to the IT Leader at the same location. This role involves extensive interaction with users at all levels of the organization, both technical and non-technical, so excellent communication skills are required. The successful candidate will have strong analytical and problem-solving skills, as well as experience working in a large global organization.

• You will be directly responsible for keeping all IT assets and systems installed in the GM environment running, interacting with internal and external teams. Your responsibilities will be (but are not limited to this):
• Coordinate and perform work under general direction from the site IT leadership and in-line with GMIT policies and procedures;
• Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents;
• Follows incident management process and contacts appropriate IT support personnel on duty to resolve application and network issues;
• Coordinate fact finding and business impact assessment by contacting business partners;
• Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners;
• Provide troubleshooting to resolve device and network connectivity issues;
• Use common corporate IT tools to perform asset management, patching, and software installation;
• Use corporate IT tools to perform remote device management and user support;
• Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s);
• Perform hardware refresh and repair (break-fix);
• Swap network switches;
• Power up/down infrastructure equipment such as Data Center equipment;
• Perform user and device administration using Active Directory Security Groups;
• Complete assigned minor IT projects/tasks;
• Participate with cross-functional teams as required.

Expertise, Complexity and Impact

• Good understanding of processes and procedures relevant to his/her work area with the ability to exercise decision-making skills sufficient to identify and propose solutions to leadership. Understands different areas of his/her function and how operations in his/her area relate to others;
• Identifies and corrects non-routine problems in existing systems and processes through independent judgment. Independently identifies and applies appropriate company policies and procedures to solve a variety of problems;
• Works under general supervision with limited guidance and direction. Determines an appropriate course of action within broad guidelines and can handle most typical standards or requests independently;
• Exercises judgment within defined procedures and practices to determine appropriate action;
• Applies learned techniques to drive a solution to a problem, which will typically involve coordinating and integrating the efforts of a diverse team of colleagues;
• Engages in daily interactions with subordinates and/or colleagues from other functional groups. These interactions typically involve the exchange or presentation of information. Required to collaborate with team members 1-2 levels above;
• Adapts communication style to reach agreement within own area in moderately complex situations, demonstrating flexibility and ability to compromise;
• Handles a variety of moderate-scope problems that are often routine but can vary, requiring analysis of multiple factors. Follows through difficult situations and is expected to see resolution;
• Proposes new initiatives and delivers solutions, driving cross-team efforts. Recommends process improvement opportunities to leadership and proactively anticipates needs within own area;
• Employee's impact is typically within his/her immediate work area and occasionally across his/her function.

Your Skills & Abilities (Required Qualifications):

• Completed higher education in Computer Science, Systems Analysis or related areas;
• English from intermediate level;
• Familiarity with ITIL concepts (Incident, Problem, Change Management);
• Ability for troubleshooting and diagnostic techniques;
• Ability to coordinate multiple activities simultaneously and meet deadlines;
• Strong communication and teamwork skills;
• Strong customer orientation and focus on operational efficiency;
• Ability to work independently and manage on-site responsibilities effectively;
• Excellent interpersonal skills and the ability to provide training to clients.

What Can Give You A Competitive Edge (Preference Qualifications)

• Spanish - Desirable.
• MBA or postgraduate degree is a plus
• IT certifications

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit
How we Hire
.

Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment,
email
us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Job Description

On site - This position requires an employee to be on site on a full time basis

What You'll Do (Responsibilities):

The General Motors (GM) Brazil Information Technology team has an open position for an IT Operations Analyst (CORE IT Operations Analyst) at our plant in São Caetano do Sul (SCS), in the state of São Paulo. This professional will report to the IT Leader at the same location. This role involves extensive interaction with users at all levels of the organization, both technical and non-technical, so excellent communication skills are required. The successful candidate will have strong analytical and problem-solving skills, as well as experience working in a large global organization.

• You will be directly responsible for keeping all IT assets and systems installed in the GM environment running, interacting with internal and external teams. Your responsibilities will be (but are not limited to this):
• Coordinate and perform work under general direction from the site IT leadership and in-line with GMIT policies and procedures;
• Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents;
• Follows incident management process and contacts appropriate IT support personnel on duty to resolve application and network issues;
• Coordinate fact finding and business impact assessment by contacting business partners;
• Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners;
• Provide troubleshooting to resolve device and network connectivity issues;
• Use common corporate IT tools to perform asset management, patching, and software installation;
• Use corporate IT tools to perform remote device management and user support;
• Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s);
• Perform hardware refresh and repair (break-fix);
• Swap network switches;
• Power up/down infrastructure equipment such as Data Center equipment;
• Perform user and device administration using Active Directory Security Groups;
• Complete assigned minor IT projects/tasks;
• Participate with cross-functional teams as required.

Expertise, Complexity and Impact

• Good understanding of processes and procedures relevant to his/her work area with the ability to exercise decision-making skills sufficient to identify and propose solutions to leadership. Understands different areas of his/her function and how operations in his/her area relate to others;
• Identifies and corrects non-routine problems in existing systems and processes through independent judgment. Independently identifies and applies appropriate company policies and procedures to solve a variety of problems;
• Works under general supervision with limited guidance and direction. Determines an appropriate course of action within broad guidelines and can handle most typical standards or requests independently;
• Exercises judgment within defined procedures and practices to determine appropriate action;
• Applies learned techniques to drive a solution to a problem, which will typically involve coordinating and integrating the efforts of a diverse team of colleagues;
• Engages in daily interactions with subordinates and/or colleagues from other functional groups. These interactions typically involve the exchange or presentation of information. Required to collaborate with team members 1-2 levels above;
• Adapts communication style to reach agreement within own area in moderately complex situations, demonstrating flexibility and ability to compromise;
• Handles a variety of moderate-scope problems that are often routine but can vary, requiring analysis of multiple factors. Follows through difficult situations and is expected to see resolution;
• Proposes new initiatives and delivers solutions, driving cross-team efforts. Recommends process improvement opportunities to leadership and proactively anticipates needs within own area;
• Employee's impact is typically within his/her immediate work area and occasionally across his/her function.

Your Skills & Abilities (Required Qualifications):

• Completed higher education in Computer Science, Systems Analysis or related areas;
• English from intermediate level;
• Familiarity with ITIL concepts (Incident, Problem, Change Management);
• Ability for troubleshooting and diagnostic techniques;
• Ability to coordinate multiple activities simultaneously and meet deadlines;
• Strong communication and teamwork skills;
• Strong customer orientation and focus on operational efficiency;
• Ability to work independently and manage on-site responsibilities effectively;
• Excellent interpersonal skills and the ability to provide training to clients.

What Can Give You A Competitive Edge (Preference Qualifications)

• Spanish - Desirable.
• MBA or postgraduate degree is a plus
• IT certifications

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.