124 Empregos para Itil Foundation - Brasil

Descrição do trabalho do analista de suporte

Oferece suporte principalmente a aplicativos internos/de fornecedores (OnPrem/Cloud) para clientes internos globalmente. Realiza solução de problemas, análise de causa raiz, responde a perguntas por e-mail, chat ou chamadas, trabalha com usuários finais para garantir que nossos aplicativos atendam às suas necessidades e implementa novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.

Tarefas e responsabilidades específicas

Trabalha no backlog priorizado de solicitações do usuário.

Soluciona problemas, realiza análise de causa raiz e aplica correções de bugs.

Trabalha com clientes internos para reunir requisitos e implementar alterações de configuração, dar suporte ao desenvolvimento e testes de unidade/usuário.

Melhoria contínua da documentação e manutenção do conhecimento.

Suporte e colaboração de aplicativos com o fornecedor.

Implantação, suporte e testes de servidor de API.

Manutenção de pipelines (CI/CD)

Principais habilidades necessárias

Habilidades de propriedade, responsabilidade e administração.

Experiência em banco de dados: SQL, procedimentos, visualizações, funções.

Capaz de aprender novas habilidades em aplicativos e suporte a processos de negócios.

Capaz de colaborar e trabalhar em equipe, ser um jogador de equipe.

Capacidade de produzir e manter documentos.

Habilidades analíticas.

Habilidades de resolução de problemas.

Inglês avançado (desejável fluente).

Boas habilidades de comunicação.

Ferramentas de automação.

Lógica de programação.

Experiência com Azure/AWS.

Solucionar problemas de aplicativos Windows Server locais.

Seguir e entender metodologias ágeis (Scrum).

É bom ter (um ponto positivo, não o foco)

Script do PowerShell.

Ações do GitHub, repositórios.

Conhecimento em C#, .NET, desenvolvimento de API.

Capaz de ler códigos legados do Visual Basic.

Conhecimento em ferramentas de monitoramento e análise (DataDog, Splunk, Tableau);

SSRS/SSIS.

Front-end: React, HTML, CSS, JavaScript.

Analisar código e ajustar (C#, Python, PowerShell, .Net, JavaScript, Azure)

Join to apply for the IT Operations & Support Specialist role at Berkeley Payments

Join to apply for the IT Operations & Support Specialist role at Berkeley Payments

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Berkeley Payments is a leading payment technology provider specializing in innovative solutions for businesses to manage and process payments seamlessly. We pride ourselves on offering cutting-edge financial technology to our clients, empowering businesses to streamline operations and improve their payment processes.

Role Overview:

We are looking for a proactive and technically skilled IT Operations & Support Specialist to join our team. This role is ideal for someone with at least 2 years of experience in IT support who enjoys solving problems, providing excellent customer service, and ensuring smooth day-to-day technical operations across a remote team.

At Berkeley Payments, you will be the first point of contact for internal technical issues and will be responsible for diagnosing, resolving, and escalating hardware, software, and network-related problems. You’ll play a key role in maintaining system health, enabling team productivity, and supporting internal IT processes in a growing, fully remote organization.

We’re looking for someone who is solution-oriented, detail-focused, and thrives in a fast-paced environment.

Key Responsibilities:

Technical Support

Provide first-level remote technical support to employees via phone, email, and chat.

Diagnose and resolve hardware, software, and connectivity issues across macOS, Windows, and Linux systems.

Troubleshoot application errors, system crashes, email delivery issues, and VPN/SSO problems.

Guide users through step-by-step troubleshooting and provide clear, non-technical explanations when needed.

Ticket Management

Manage, triage, and prioritize support tickets using the help desk ticketing system.

Maintain accurate documentation of support requests, resolutions, and follow-ups.

System Maintenance & Asset Management

Perform routine system maintenance such as OS/software updates, virus scans, and patch management.

Support the setup, configuration, and deployment of new hardware, software, and accounts.

Maintain and update an inventory of IT assets including devices, licenses, and accounts.

Documentation & Training

Create and maintain user guides, troubleshooting documentation, FAQs, and knowledge base articles.

Provide onboarding support and basic training to new employees on IT tools and systems.

Security & Compliance

Assist with monitoring and responding to potential security threats.

Enforce IT policies, including password hygiene, device encryption, and data protection best practices.

Collaborate with the security team to ensure systems and users stay compliant with company policies.

Qualifications:

At least 2 years of experience in an IT support/help desk role, preferably in a remote or distributed environment.

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Strong troubleshooting skills with a customer-first mindset.

Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.

Solid understanding of networking principles and security best practices.

Familiarity with support ticketing systems and remote desktop tools.

Organized, detail-oriented, and capable of managing multiple support requests in a fast-paced environment.

Preferred Skills:

Experience working in a fully remote support environment.

Exposure to compliance and security standards in fintech or regulated industries.

Familiarity with automation/scripting tools to improve help desk workflows.

Experience with asset management platforms (e.g., JAMF, Intune, or similar).

Passion for user education and improving documentation.

What We Offer:

At Berkeley Payments, we believe in creating an environment where our team members can thrive both professionally and personally. As a part of our team, you’ll benefit from:

Competitive Compensation: We offer a salary package that reflects your experience and contributions.

Fully Remote Environment: We are a fully remote company, allowing you to work from anywhere.

Professional Development: We invest in your growth through ongoing learning opportunities, mentorship, and chances to work with cutting-edge technologies.

Ownership and Impact: Be a part of a small, agile team where your work has direct and visible impacts on our products and customers.

Leadership Opportunities: As a team member, you'll have the potential to grow into a leadership role in the future.

Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where everyone’s voice is heard and valued.

Exciting Fintech Landscape: Join a dynamic industry at the forefront of payments technology, where you’ll tackle complex problems and contribute to innovative solutions that shape the future of fintech.

At Berkeley Payments, we value diversity and are committed to building an inclusive environment. If you’re excited about this role but don’t meet every qualification listed, we still encourage you to apply. Passion and a willingness to learn go a long way here.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology

Referrals increase your chances of interviewing at Berkeley Payments by 2x

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About the Company

Founded in 2006, Zonberation Group is a leading global employment outsourcing partner specializing in talent acquisition, operational efficiency, and compliance solutions. We empower businesses to scale seamlessly by providing high-quality staffing, cost optimization, and streamlined hiring processes worldwide.

With operations across APAC, EMEA, Latin America, and North America , we have supported over 30 Fortune 500 companies and leading enterprises in industries such as technology, e-commerce, automotive, consumer goods, gaming, real estate, and finance .

About the Engagement

We are assembling a dedicated team of IT professionals to enhance the client’s technical infrastructure, ensuring seamless system performance, troubleshooting, and end-user support. This engagement extends the capabilities of client‘s internal IT department , enabling them to maintain high operational efficiency while scaling their technology initiatives.

We only accept resumes in English, as our HR team does not speak Portuguese.

Position Responsibilities and Duties

Main duties, time in the role, type of segment, among others:

• Level 1 support to users
• Organize and audit IT inventory
• Configure and set up Windows and Mac computers and Apple corporate mobile phones
• Support for audiovisual resources in meeting rooms and events
• Interpret and execute technical procedures in English

Professional Experience, Technical Skills, and Required Qualifications

Technical information about the position:

• Support and assistance to end users and VIPs
• Support for Windows and Mac computers
• Intermediate English – speaking and writing

Educational Requirements and Languages

Currently pursuing a degree in: Systems Analysis and Development, Information Systems, or related IT fields.

Preferred Qualifications

• Programming logic
• Knowledge in Python and JavaScript programming languages

Job Location: São Paulo/SP –Vila Nova Conceicao-Torre Sul

Join to apply for the IT Support Specialist role at DoorDash .

The IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers. This role is onsite at the Sao Paulo office.

Role overview: A cross-functional position between IT Service Desk and IT Asset Management, providing dedicated onsite IT support to employees, handling ticket-based support, assisting with asset inventory, onboarding, and collaborating with IT peers to improve processes. This role requires you to be onsite at our Sao Paulo office.

• Provide dedicated onsite IT support to employees, in addition to handling ticket-based support. Resolve some tickets independently and escalate others as needed.
• Assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures.
• Work closely with the new hire onboarding process, setting up devices and accessories.
• Collaborate with peers and partners within IT to drive process improvements and efficiencies to better support customers.
• Log and document all Service Desk issues and work efforts using the service management solution.
• Track and maintain an up-to-date inventory of all IT assets located in Sao Paulo.
• Follow IT asset and hardware inventory management processes.
• Manage relationships with hardware vendors, coordinate asset deliveries, handle procurement logistics, and communicate updates to end users.
• Manage and maintain AV equipment in conference rooms (neatboard, neatbar, TVs, mics).
• Configure, deploy and support Zoom Room technologies and troubleshoot system issues.
• Provide AV support for company events and presentations.
• Collaborate on corporate-wide initiatives and team projects.
• Engage with local cross-functional stakeholders to gather requirements, align on priorities, and drive successful operations outcomes.
• Act as a customer advocate by identifying common issues, working within the business to reduce recurring problems, and proactively educating customers with best practices.
• Provide on-call support within the team’s rotation.

• Minimum of 5 years experience in a technical support environment.
• Strong familiarity with macOS, ChromeOS and Windows OS platforms.
• Strong familiarity with Google suite of applications (Sheets/Docs/Gmail, etc.).
• Strong written and verbal communication skills.
• Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and asset policy compliance.
• Familiarity with scripting languages such as Python, Bash, or similar.
• Ability to document complex technical issues consistently and thoroughly.
• Ability to work both independently and collaboratively.
• Strong customer service skills.
• Skills in project management and prioritization of work.
• Experience with Okta and/or other SaaS-based identity management solutions.
• Familiarity with Mosyle, Intune, or other MDM solutions.
• Ability to move equipment as necessary - up to 50 lbs.
• Occasional travel to other DoorDash sites and offices as required.

If you need accommodations, please inform your recruiting contact upon initial connection.

DoorDash is a technology and logistics company focused on empowering local economies, delivering value to Dashers, merchant partners, and consumers. We are growing rapidly and offer comprehensive benefits and opportunities to grow your career.

We’re committed to growing and empowering a more inclusive community within our company and industry. We hire and cultivate diverse teams from all backgrounds to drive innovation and excellence.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

As an End User Services Engineer, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

What you'll be doing:

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required
• Must be fluent in English and Portuguese

What you'll need:

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills
• Effective time management and prioritization abilities

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people –We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Interested in building your career at WPP? Get future opportunities sent straight to your email.

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Domaine is the world's largest independent Shopify design and development partner. We are a team of commerce experts dedicated to creating, building, and growing ambitious and beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

The IT Support Specialist will be responsible for providing technical support to employees, maintaining IT systems, and assisting the Director, Operations & Systems with information security initiatives. This role is critical in ensuring all employees have the necessary technical resources to perform their jobs effectively while maintaining company-wide security standards and policies.

RESPONSIBILITIES

• Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
• Manage and support access to software licensing and third-party vendors including: auditing access & permissions, ensuring minimum level of access is maintained at all times.
• Complete onboarding and offboarding tasks including device management and tooling access.
• Administer and maintain the company's MDM (JAMF) installation for Apple hardware management
• Assist in maintaining IT and security documentation, including policies, procedures, and knowledge base articles
• Review and align our IT practices with the information security commitments we have with our clients.
• Support the implementation and monitoring of company information security policies
• Monitor and address basic software vulnerabilities within the company's technology ecosystem
• Maintain inventory of IT assets including issuing and retrieving devices
• Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence
• Create and maintain documentation for common IT issues and resolution procedures
• Participate in the Information Security Steering Committee as directed by the Director of IT
• Coordinate the company’s InfoSec activities through an established InfoSec calendar and roadmap Actively
• Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes

• 2+ years of experience in IT support, help desk, or similar role
• Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
• Experience with mobile device management systems, particularly JAMF
• Basic understanding of information security concepts and best practices
• Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, Notion, JIRA, Confluence)
• Basic understanding of networking concepts
• Expertise in MacOS troubleshooting and support
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Experience with Security Assessments and Audits, particularly ISO 27001 is a plus
• Understand best practices for managing security for a work from home client environment.

We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

The IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers.

This is a cross functional role between IT Service Desk and IT Asset Management. You will provide dedicated onsite IT support to employees, in addition to handling ticket-based support. You will resolve some tickets independently, while others may require collaboration or escalation to other teams for further assistance. You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. You will also work closely with the new hire onboarding process, setting up devices and accessories. Additionally, you will frequently collaborate with your peers and partners within the IT department, focusing on process improvements and efficiencies to continuously enhance our ability to support customers. This role requires you to be onsite at our Sao Paulo office.

• Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests.
• Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
• Troubleshoot end user technical issues via phone, chat, email, or onsite at local office.
• Accurately log/document all Service Desk issues and work efforts using our service management solution.
• Identify and research routine technical problems of varying complexity and follow through to resolution.
• Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo
• Following all IT asset and inventory management processes for hardware.
• Managing relationships with hardware vendors, coordinating asset deliveries, handling procurement logistics, and communicating updates to end users
• Manage and maintain AV equipment in conference rooms (neatboard, neatbar, TV’s, mics).
• Configure, deploy and support Zoom Room technologies and troubleshooting system issues.
• Provide AV support for company events and presentations.
• Collaborate on corporate-wide initiatives and team projects.
• Effectively manage and engage with local cross-functional stakeholders to gather requirements, align on priorities, and drive successful operations outcomes.
• Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices.
• Provide on-call support within the team's rotation.

• Helping people problem-solve is your passion.
• You thrive in a fast paced customer service environment, preferably within a technical organization
• You enjoy supporting and troubleshooting macOS, ChromeOS and/or Windows platform issues
• You've spent time working in and around iOS and/or Android platforms
• You really know your way around the setup and configuration of end-user desktops/laptops, computer hardware, software, printers, phones, cell phones, and peripherals
• You are at ease using cloud-based communication services such as Slack, Gmail, and Zoom to collaborate with others
• You want to help grow and create a Service Desk people love and can rely on.

• Minimum of 5 years experience in a technical support environment
• Strong familiarity with MacOS, ChromeOS and Windows OS platforms
• Strong familiarity with Google suite of applications (Sheets/Docs/Gmail/etc.)
• Strong written and verbal communication skills
• Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and compliance with asset policies.
• Familiarity with scripting languages such as: Python, Bash, or similar.
• Ability to document complex technical issues consistently and thoroughly
• Ability to work both independently and collaboratively
• Skills in project management/prioritization of work.
• Experience with Okta and/or other SaaS-based identity management solutions
• Familiarity with Mosyle, Intune, or other MDM solutions
• Ability to move equipment as necessary - up to 50lbs
• Occasional travel to other DoorDash sites and offices as required

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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Would you like to receive communications via SMS and/or WhatsApp to the number provided (above or during the application process) about your application process?Message & data rates may apply and message frequency may vary. If you select no, we will only communicate with you via email and/or telephone calls. If you select yes and change your mind, you can always reply STOP to opt out. * Select.

Join to apply for the IT Support Specialist role at Ryz Labs

Join to apply for the IT Support Specialist role at Ryz Labs

This position is located in C.A.B.A., Buenos Aires, Argentina.

Ryz is looking for an IT Support Specialist who will provide technical assistance, support, and advice to our users and manage various IT systems, including computers, Mobile Device Management (MDM) and Single Sign-On (SSO) solutions, and access controls. This role demands a blend of technical proficiency, leadership skills, and a keen understanding of IT compliance standards to support our dynamic staffing needs.

Key Responsibilities:

• Provide technical support to employees for hardware and software
• Install, configure, and maintain computer systems and applications
• Manage Mobile Device Management (MDM) systems to ensure the security and compliance of mobile devices
• Administer user accounts, permissions, and access rights in various systems
• Troubleshoot and resolve technical issues in a timely manner
• Keep accurate records of IT assets, incidents, and service requests
  
  
  

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as an IT Support Specialist, IT Systems Administrator, or similar role
• Strong knowledge of computer hardware, software, and network systems
• Experience with MDM solutions and managing mobile devices
• Familiarity with access control systems and user account management
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
  
  
  

• Experience with cloud services and virtualization technologies
• Knowledge of cybersecurity principles and best practices
  
  
  

• Customer First Mentality - every decision we make should be made through the lens of the customer
• Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated
• Ownership - step up if you see an opportunity to help, even if not your core responsibility
• Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect
• Frugality - being frugal and cost-conscious helps us do more with less
• Deliver Impact - get things done in the most efficient way
• Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Internet

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Join to apply for the IT Support Analyst role at Digibee

Join to apply for the IT Support Analyst role at Digibee

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.

About the role

We are looking for a proactive and results-oriented IT Support Analyst (Mid-Level) who will be crucial for the continuity of our IT services. Your role will span from daily support and the management of IT assets (equipment and SaaS tools) to identifying recurring incidents and proposing solutions that optimize our processes. You will ensure a seamless experience for all employees, from onboarding to daily operations, and will serve as a vital link between first-level support and more complex escalations.

On a typical day, you will…

• Resolve escalated incidents and requests: Act as a focal point for second-level IT support, troubleshooting complex hardware, software, network, and system issues, and ensuring operational continuity.
• Manage user access and employee lifecycle: Administer credentials, permissions, and system access, as well as coordinate the complete onboarding and offboarding processes, efficiently utilizing SaaS tools, Identity Providers (IDP), and Mobile Device Management (MDM) solutions.
• Administer SaaS applications and services: Be responsible for the configuration, maintenance, and support of various cloud-based Software as a Service (SaaS) tools used by the company, ensuring their proper functioning and integration.
• Create and maintain technical documentation: Develop and update FAQs, operational procedures, and knowledge base articles to optimize support and empower users, ensuring standardization and information sharing.
• Perform advanced troubleshooting: Demonstrate strong diagnostic and problem-solving (troubleshooting) skills, identifying root causes and implementing effective solutions for complex incidents.
• Develop scripts for automation: Apply scripting skills to integrate systems, automate routine tasks, and optimize IT processes, thereby increasing operational efficiency.
  
  
  
  

• Academic Background: Completed technical cours bachelor's degree in Information Technology fields, such as Computer Networks, Information Systems, Computer Science, or related areas.
• Operating Systems: Proven proficiency and experience in supporting Windows and macOS environments, including installation, configuration, and advanced troubleshooting.
• SaaS and Access Management: Solid experience in supporting and administering various cloud-based SaaS (Software as a Service) tools, with a focus on user account management, permissions, and access policies.
• Asset Management: Practical knowledge and experience with IT inventory processes, along with an understanding of equipment and accessory procurement and distribution.
• Audiovisual Support: Familiarity with audio and video systems and equipment used in corporate environments, including setup and troubleshooting.
• Problem-Solving: Proven ability to diagnose and resolve complex IT issues, with a focus on identifying root causes and implementing effective solutions.
  
  

• Automation and Scripting: Experience with task automation and/or scripting skills (e.g., PowerShell, Python) for process optimization.
• Essential Tools: Experience managing platforms such as Google Workspace, Identity Providers (IdP), and Mobile Device Management (MDM) solutions.
• Language: Advanced English (speaking and writing) for technical and corporate communication.
  
  

• Health care
• Dental care
• R$1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)
• Life insurance
• Child care assistance
• Wellhub (Gympass)
• English course: we have a partnership for group classes for R 100 monthly
• Global Equity Program
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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