51 Empregos para It Services - Brasil

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you someone who’s driven, curious, and eager to grow in your IT career? Do you want to work in a global environment where your ambition and proactive attitude are valued just as much as your technical knowledge?

At Genesys, we’re looking for an IT Services Specialist who is passionate about helping people and solving problems. You’ll support users across Latin America from our São Paulo office, providing hands-on assistance and tier 2 troubleshooting, while learning from a collaborative and experienced global IT team.

What makes this role special?
• You’ll have the opportunity to grow your technical skills on the job.
• We value attitude over experience – if you’re eager to learn, we’ll help you develop.
• You’ll work with teams across the globe in three languages: Portuguese, English, and Spanish.
• You’ll support employees and leaders, becoming a trusted partner in the business.

What you’ll do:
• Be the go-to support for our LATAM users and São Paulo office
• Handle hardware, software, and network troubleshooting
• Provide excellent customer service – remotely and in person
• Learn and support tools like Zoom, Intune, Jamf, etc.
• Support mobile devices, desktop environments, and video conferencing setups
• Contribute to team documentation and improvement projects
• Deliver new hire onboarding sessions when needed

What we’re looking for:
• Fluent Portuguese, advanced English, and advanced Spanish
• Strong communication and interpersonal skills
• Passion for learning and willingness to grow in IT
• A proactive mindset – we love people who take initiative!
• Technical knowledge is a plus – but not required. We’ll train you if you’rereadytolearn!

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Want to join Genesys but don’t see a role that matches your skills right now? Join our Talent Community! You’ll receive Genesys updates and job openings Sign up here .

If a Genesys employee referred you, please use the link they sent you to apply.

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Job Description

Infosys Brasil está em busca de profissionais com o perfil de Desenvolvedor Power BI .

Qualificações requeridas:

• 5 a 8 anos de experiência em desenvolvimento do Power BI
• Experiência no desenvolvimento de relatórios, dashboards e modelos de dados do Power BI. Proficiência em Power Query, DAX e linguagens M para transformação e modelagem de dados.
• Excelente comunicação em inglês e capacidade de trabalhar diretamente com a equipe de negócios.

Principais atividades e responsabilidades:

• Traduzir os requisitos de negócios em especificações técnicas e desenvolver soluções de Power BI.
• Realizar limpeza, transformação e validação de dados para garantir a precisão e a integridade dos dados.
• Criar e gerenciar conexões de dados e agendas de atualização de dados no Power BI.

Informações adicionais:

Oportunidades de Carreira: Na Infosys, acreditamos no potencial dos nossos colaboradores e oferecemos oportunidades de atuação em clientes e/ou projetos nacionais e internacionais. Além disso, você poderá participar de programas de formação continuada e treinamentos em novas tecnologias, ampliando suas competências e conhecimentos.

Benefícios Disponibilizados:

• Salário competitivo e compatível com o mercado.
• Vale transporte e vale refeição.
• Plano de saúde e odontológico.
• Programas de incentivo à educação e desenvolvimento profissional.
• Ambiente de trabalho colaborativo e inclusivo.

EEO/About Us

Infosys é uma líder global em serviços digitais de próxima geração e consultoria. Capacitamos clientes em mais de 50 países a navegarem por suas transformações digitais. Com mais de quatro décadas de experiência na gestão de sistemas e operações de empresas globais, orientamos nossos clientes em sua jornada digital, habilitando a empresa com um núcleo alimentado por IA que ajuda a priorizar a execução de mudanças. Também capacitamos os negócios com digital ágil em escala para entregar níveis sem precedentes de desempenho e satisfação do cliente. Nosso programa de aprendizado contínuo impulsiona a melhoria contínua por meio da construção e transferência de habilidades digitais, expertise e ideias de nosso ecossistema de inovação.

Infosys oferece oportunidades iguais de emprego a candidatos e funcionários, independentemente de raça, cor, sexo, identidade de gênero, orientação sexual, práticas e observâncias religiosas, origem nacional, condições médicas relacionadas à gravidez, condição de veterano protegido ou membro da família de um veterano protegido, ou deficiência.

Country

Brazil

State / Region / Province

Sao Paulo

Work Location

Sao Paulo

Interest Group

Infy Brazil

Domain

Programming Languages

Skillset

Technology|Sales and Marketing|SAP Consumer Products

Company

INFOSYS TECNOLOGIA DO BR

Role Designation

1844ATYSBZ Technology Analyst - IT Services

Province / City: All

Work Location: Fully remote, global, regional and satellite offices available at your discretion

Commission: Yes

Employment Type : Full-Time

Travel Requirements: Travel may be required based on business demand or client request.

Company Profile:

The world is thriving with abundant opportunities, and Omni Business Solutions is ready to seize them. We develop, build, manage and modernize the mission-critical technology systems that the world depends on every day. Omni Business Solutions Inc. is a global digital transformation, solutions, and services company. We are award-winning IT Consultants, VAR, MSP/MSSP, ISV, Systems Integrator, Master Telecom Agent and Solution Provider. We have a proven agile business model that consistently delivers customer centric outcomes. We enable diverse and innovative IT fulfillment to Medium and Enterprise (Fortune 100-500) organizations throughout North America, EMEA, LATAM and APAC. We also serve various municipalities, provinces, state’s, federal and international entities. Including all branches of military services to enhance productivity and provide powerful digital workflows across all areas of business throughout the world with an impeccable track record.

Position Profile

You will be responsible for building your sales pipeline and introducing and selling our product line to customers and prospects. In this role, you will cultivate new business to help generate new opportunities which include defining/qualifying sales opportunities, determining engagement scope and cost projections, formulating potential solutions based on client requirements are key functions to this role. The candidate will have experience with Directors and C-level contacts.You must have the ability to develop, grow, and execute the sales cycle in medium, and enterprise organizations.You must implement a sales approach that is adaptable to the client prerequisites as well as supporting business opportunities at hand.You must have the ability to work independently to drive and overachieve all sales goals and objectives.A business plan is expected and should be frequently updated as a means of tracking growth, performance and overall territory strategy. The candidate will serve as a liaison between Omni Business Solutions, our partners and customers.A full understanding of Digital Transformation, Modernization Enterprise Solutions and Services is required.

Duties & Responsibilities

• Prospecting for new business and upgrading existing clients
• Build a robust pipeline of qualified opportunities
• Complete customer requirements analysis
• Identify pain points for all prospects and accounts
• Communicate with technology partners
• Obtain and exceed assigned quota
• Prepare and update business plan
• Proficient understanding and utilization of sales reporting
• Manage your territory
• Follow described fulfillment processes
• Ensure & submit proper, accurate, timely and complete sales and service orders
• Provide product/services demonstrations and presentations on-line/on premise
• Oversee proper implementation and ‘hand-off’ of client from sales to services
• Ensure appropriate level of industry and competitive knowledge
• Effectively respond to opportunities and Request for Proposals/Information (RFQ/P/I)
• Attend and successfully complete training requirements

Required sales and technical knowledge

Cloud, Application Development, Digital Transformation, Telecommunications, Development, Productivity Solutions, Business Intelligence, Digital Identity, Big Data, Data Storage, Data Center, Data Security, Data Center Migration, IT Infrastructure Modernization Network Monitoring & Infrastructure Management, Point of Sale, Scanning & Barcoding, Enterprise Resource Planning, Global Support Services, Mobility and more…

Required Qualifications:

• Valid Passport
• Native and fluent English-speaking languages
• Valid driver's license and reliable transportation
• Minimum of five years of experience in Technology Solutions Sales related to at least eight our solutions and services
• Minimum of five years of experience in managing an open territory to drive new sales
• Minimum of five years of experience senior leadership and C-Level relationship building
• Understanding of sales skills and techniques
• Complex solution selling
• Ability to achieve high sales volumes
• Minimum of four recent Sales/Technical Certifications
• Business Development / Pre-Sales (Sales and Technical)
• Ability to perform without direct supervision
• Provide professional, creative and dynamic presence and the ability to communicate with people at all levels
• Excellent written and verbal skills at technical and professional levels

Commission Programs:

• Solutions Commissions
• Services Commissions
• Product Commissions
• Renewal Commissions
• Professional Services Commissions

Benefits Summary

Omni Business Solutions offers a competitive benefits program, designed to help employees & consultants build a solid financial foundation for meeting a diverse range of needs - health care, income protection, retirement security, personal interests and rewards. Omni Business Solutions provides a range of options, to allow employees and consultants design a personalized program with cafeteria plans that meets their personal or family circumstances:

• 401(k)
• 401(k) Matching
• Flexible Schedule
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Maternity/Paternity/Adoption leave
• Tuition Reimbursement

Employee Retention Programs

No Politics, Performance Promotions, Bonuses, and Recognition Awards (Family Vacations, Sporting Events, Unique Gifts, etc.)

Omni Business Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Omni Business Solutions is also committed to compliance with all fair employment practices regarding citizenship and immigration status. For more information email us: .

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LATAM Business Development Executive Digital Transformation, IT Solutions & Services - Chile

LATAM - Business Development Executive Digital Transformation, IT Solutions & Services - Bolivia

6 days ago Be among the first 25 applicants

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The Release Manager role will be responsible for deploying builds across the environment, onboarding new environments, handling transversal projects, and creating release management documents. The role includes sharing release plans with stakeholders, managing risks, resolving issues affecting release scope, schedule, and quality, and facilitating release activities to ensure quality and timely deployments across environments.

The Release Manager will maintain the release schedule for all core services, coordinate release content based on service requests and third-party applications, and communicate key project plans, commitments, and changes. The role involves conducting release readiness reviews, milestone reviews, and business go/no-go reviews with stakeholders.

Additional responsibilities include producing deployment and implementation plans, participating in CAB meetings, leading go-live activities, and weekly release reporting. The candidate will own and improve the release process, documenting issues and recommending continuous improvements such as automation. The role requires interacting with people across hierarchical levels and managing complex projects.

Qualifications and Experience Required:

• English language proficiency (speaking, writing, presenting) is mandatory.
• Understanding of Continuous Delivery and Continuous Integration (CD/CI) pipelines.
• Knowledge of cloud deployment, preferably Azure, and Agile practices.
• Experience with deployment tools like Octopus.
• Knowledge of MS Project and Excel macros.
• Experience in document management for audit compliance is an advantage.
• 4 to 5 years of relevant release and deployment management experience.
• Ability to coordinate cross-functional teams and demonstrate leadership and analytical skills.
• Strong troubleshooting, organizational skills, and ability to handle multiple projects.

• Platforms: Windows, Linux
• Database: MSSQL
• Ticketing Tools: ServiceNow
• Cloud Environment: MS Azure
• CI and Build Deployment Tools: Octopus Deploy
• Version Control Tool: Azure DevOps
• Monitoring Tools: Grafana

Working Hours: Monday to Friday, 08:00 to 17:00, Hybrid Work

• Mid-Senior level

• Full-time

• Information Technology

• Human Resources Services

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1 month ago Be among the first 25 applicants

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 6 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
• Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
• Build, maintain and communicate weekly & Monthly statistics to management.
• Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
• A chance to become part of a highly motivated international team of professionals.
  
  

• BE/MCA or any other equivalent degree with required experience
• Experience between 4 years to 6 years.
• Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
• Experience working with customers from European region would be a plus.
  
  

Working hours:

Monday to Friday - 8:00 to 17:00 Hybrid Work

• Seniority level Mid-Senior level

• Employment type Full-time

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Join to apply for the Senior Architect IT Solutions, ServiceNow role at Edwards Lifesciences

1 week ago Be among the first 25 applicants

Join to apply for the Senior Architect IT Solutions, ServiceNow role at Edwards Lifesciences

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

The Architect establishes and maintains enterprise and/or domain-level architecture through planning, design, execution, and operation. This includes developing and implementing the standards and practices necessary to realize and sustain the application technology stack in alignment with architectural plans. The Architect also provides expert consultation to inform both strategic and tactical technology decisions—covering areas such as web and app servers, performance tuning, backup/recovery, and high availability of application clusters. The overarching goal is to cultivate a scalable, extensible, interoperable, and adaptable IT ecosystem that aligns with the organization’s strategic goals and objectives.

We are seeking a highly skilled and experienced Senior Architect to lead our ServiceNow platform. This role will provide technical leadership, own and enforce technical governance to ensure adherence to best practices, collaborate with a dynamic team, engage with stakeholders, and oversee program management to ensure the successful delivery and continuous improvement of our ServiceNow solutions.

How you'll make an impact:

• Provide SNOW expert knowledge in Platform Strategy & Architecture, Governance Framework & Policy Enforcement, Solution Design & Quality Assurance, Stakeholder Collaboration & Enablement, Platform Performance, Security & Risk Management
• Translate business requirements into system qualities that lead to repeatable and executable design strategies and patterns for tactical projects / initiatives in collaboration with project teams
• Identify and define the opportunities for integration, selecting the tools, specifying the shared data & code resources, defining the interfaces and data-flows, and monitoring the success of the integration for tactical projects / initiatives
• Develop, institute, and maintain the IT design methodology, development process methodology, technology standards, and best practices.
• Provide oversight to ensure compliance with architectural standards and practices through all aspects of planning, execution, and operation.
• Lead the evaluation of new technology targeted for possible integration into the existing IT environment.
• Develop, institute, and maintain the design and metadata repository for integrating all aspects of established architectural models.
• Survey external emerging developments, and evangelize new technologies, standards and methodologies.
• Provide expert guidance on tactical projects/initiatives
• Provide training, coaching and knowledge transfer to team members on more complex tasks
• General and administrative tasks
  
  

• Bachelor's degree in computer science, Information Systems, Natural Sciences & Mathematics or a related discipline
• 10 years of experience in IT Required
• Preferred 2 years of experience demonstrably solid performance in an architect role working with cross-functional teams (within IT and/or within the business) on enterprise-level or complex/novel system implementations
• Preferred 2 years of relevant industry experience (e.g. medical device, pharmaceuticals, etc.) or in highly regulated environments Preferred
  
  

• Proficient in English
• ServiceNow certifications (ServiceNow Architect, ServiceNow Application Developer, Implementation Specialist)
• Strong interpersonal and leadership skills
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives and communicate to various levels of audience or to explain complex or technical matters in a manner suitable for non-technical audiences
• Recognized as an expert in own area within the organization
• Expert knowledge in at least discipline (e.g. Analysis, Design, Development, QA/QC, etc.)
• Broad and deep technical knowledge – expertise in multiple aspects including hardware, software, applications, and systems engineering and QA/testing
• Expert in developing detailed architecture models, design, executable plans and documentation
• Expertise in conducting RFPs, vendor assessments, and contract reviews
• Knowledge of financial modeling and planning as it pertains to IT investment
• Knowledge of best practices related to IT governance, operations, and administration
• Strict attention to detail
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to manage competing priorities in a fast paced environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries Medical Equipment Manufacturing

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Job Description
Very good communication and interpersonal relation skills in an international environment,
Ability to adapt and work with either technical or business people
At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
Up to 2 years work experience in an Enterprise application support environment would be a plus.
Exposure working in IIS hosted web application is preferred.
Good understanding of Windows Server & MS SQL Server concepts is required.
Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
Log tickets based on end user requests to resolve queries within SLA.
Perform initial investigations to identify origins of issues.
Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.

Qualifications
Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.

 Experience working with customers from European region would be a plus.
Additional Information
Working hours:

Monday to Friday - 09:00 to 18:00 Hybrid Work

Be available 1 weekend per month, as there will be a rotation schedule.

Contrato CLT por tempo indeterminado
Plano de saúde com coparticipação (com inclusão de dependentes)
Plano odontológico
Seguro de vida
Gympass / Wellhub para acesso a academias
Vale-refeição
Vale-transporte
Laptop individual como ferramenta de trabalho
Modelo híbrido: 2 a 3 vezes por semana no escritório (Indaiatuba/SP)

Job Description
Very good communication and interpersonal relation skills in an international environment,
Ability to adapt and work with either technical or business people
At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
Up to 2 years work experience in an Enterprise application support environment would be a plus.
Exposure working in IIS hosted web application is preferred.
Good understanding of Windows Server & MS SQL Server concepts is required.
Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
Log tickets based on end user requests to resolve queries within SLA.
Perform initial investigations to identify origins of issues.
Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.

Qualifications
Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.

 Experience working with customers from European region would be a plus.
Additional Information
Working hours:

Monday to Friday - 09:00 to 18:00 Hybrid Work

Be available 1 weekend per month, as there will be a rotation schedule.

Job Description
Very good communication and interpersonal relation skills in an international environment,
Ability to adapt and work with either technical or business people
At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
Up to 2 years work experience in an Enterprise application support environment would be a plus.
Exposure working in IIS hosted web application is preferred.
Good understanding of Windows Server & MS SQL Server concepts is required.
Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
Log tickets based on end user requests to resolve queries within SLA.
Perform initial investigations to identify origins of issues.
Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.

Years of experience = 6+ Years

Qualifications
Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.

 Experience working with customers from European region would be a plus.
Additional Information
Working hours:

Monday to Friday - 09:00 to 18:00 Hybrid Work

Be available 1 weekend per month, as there will be a rotation schedule.

Contrato CLT por tempo indeterminado
Plano de saúde com coparticipação (com inclusão de dependentes)
Plano odontológico
Seguro de vida
Gympass / Wellhub para acesso a academias
Vale-refeição
Vale-transporte
Laptop individual como ferramenta de trabalho
Modelo híbrido: 2 a 3 vezes por semana no escritório (Indaiatuba/SP)