989 Empregos para Indigo - Brasil

Atendimento aos clientes americanos e latinos da empresa de seguros dos EUA. Irá auxiliar nas informações solicitadas, resolver problemas e fazer vendas de produtos e serviços. 

Os atendimentos são todos no idioma inglês e/ou espanhol.

Customer Service Engineer

Job Responsibilities:

1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
2. Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
3. Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
4. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
5. Other tasks assigned by supervisors.

Qualification Requirements:

1. Technical associate’s degree or above;
2. Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
3. Have the ability to find and troubleshoot faults in the field;
4. Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
5. A flexible approach to work, travel and unsociable hours;
6. Valid driving license and good driving record.

Key Competences:

1. System installation
2. System configuration and debugging
3. Troubleshooting
4. Replacement of spare parts
5. On-site training

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
• Positive and professional work environment that encourages team development
• Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
• Chance to lead initiatives that improve customer experience and operational processes

• Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
• Lead and coach team members on development opportunities and support issues
• Handle customer escalations requiring specialized attention and resolution
• Track and improve key performance metrics, such as CSAT, response time, and QA scores
• Collaborate cross-functionally with other departments to enhance service delivery

• Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
• Ability to learn new areas of support and perform at a high level
• Proactive and solution-oriented mindset
• Strong verbal and written communication skills
• Strong interpersonal skills to effectively support and guide team members

• Experience with advanced support tasks and training within customer service environments
• Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.