12 Empregos para Customer success - Arapongas

About Us

Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully.

Job Overview

We’re looking for a Client Success Manager (CSM) who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as the primary point of contact for our clients, ensuring they see maximum value from our services and continue to grow with us. This role requires exceptional communication skills, a strong command of English with minimal accent , and a proactive approach to client engagement.

Key Responsibilities

• Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
• Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
• Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
• Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
• Training & Education: Educate clients on best practices for using our Marketing Ninjas Lead Engine , powered by GoHighLevel .
• Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
• Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.

What We’re Looking For

• Experience: 2+ years in a client success,

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

Important: Apply ONLY through the Google Form.

Who We Are

Chatfuel was founded in 2015 in Silicon Valley with the vision of transforming the way businesses interact with their customers. Right now, Chatfuel is an AI customer communication platform that helps small and medium businesses automate conversations on WhatsApp, Instagram, and the web. We turn messages into bookings, sales, and support with no-code flows, AI agents, and built-in CRM tools. We’re a product-led, remote-friendly team focused on Latin America, partnering with growing businesses to deliver measurable results: fewer no-shows, faster replies, and happier customers. As an official Meta partner, our software is directly integrated with Facebook Messenger, Instagram, and WhatsApp.

What You’ll Do

At Chatfuel, the Customer Success Team is an important team in our mission to drive innovation and support small and medium business owners across Latin America. We believe the key to successful AI implementation lies in personalized support. We already have a strong Spanish-speaking Customer Success team; this new role will spearhead our Portuguese-language motion, helping Chatfuel serve Brazil and the wider Portuguese-speaking audience.

In this role, you'll work directly with clients to help them make the most of our AI-driven tools and chatbots. You'll also team up with colleagues from different departments to keep improving our products and support services. Plus, you'll have the chance to pass on valuable feedback from our clients to our product team, ensuring we focus on the right improvements. This role is also a great opportunity to get hands-on with various business processes and learn what makes them tick.

You'll be working under the mentorship of our current Customer Success Managers, who will train you in the basics of our product and processes. We expect you to dive into the details, experiment and improve processes, and show eagerness to learn and take initiative. We're a small but agile team, and if you're looking to grow, we're here to help you succeed.

As a member of our Customer Success team, you will focus on:

• Onboarding & Demo Presentations

• Demos & Consultations: Lead demo calls and product consultations so that clients fully understand the platform.
• Implementation Strategy: Help develop plans to integrate Chatfuel into clients’ business processes, including tips on using AI agents, chatbots, and automated messaging.

• Content & Training Support

• Educational Content: Assist with creating YouTube videos, training materials, and building our knowledge base.
• Customer Engagement: Handle and respond to user questions and comments, ensuring prompt and effective support.

• Community Management

• WhatsApp Support: Actively manage and support our WhatsApp community, fostering engagement and quickly resolving issues.

• Cross-Functional Collaboration

• Experimentation & Product Testing: Work with our product and marketing teams on projects like launching new sales funnels and testing new products, using customer feedback to drive improvements.

What We’re Looking For

• Tech Curiosity: A strong interest in technology with a willingness to learn about automation tools, chatbots, and AI. Familiarity with REST API is a plus, but not required.
• Support & Communication Skills: Experience in technical support or customer service, with the ability to explain complex ideas simply.
• Interest in Marketing & Sales: A good understanding of sales funnels, customer journeys, and a knack for entrepreneurial thinking.
• Language Skills: Fluent Portuguese for working with clients and at least a B2 level in English for internal communication.
• Flexibility: Ready to work within the Latin American time zone and adapt to new product updates and customer needs.

What We Offer

• Competitive Compensation in USD: Based on experience, we offer a salary range of $1,400-$1,600. Additionally, you'll have the opportunity to earn performance-based bonuses tied to the number of successfully onboarded clients.
• A Stepping Stone to an International Career: We believe this opportunity could be a fantastic stage for you to immerse yourself in an international career or further develop your professional journey.
• Growth Opportunities: Join a dynamic international company and work with a wide range of businesses while advancing your career in technology and customer success.
• Continuous Learning: Benefit from ongoing training and support in the latest automation and AI technologies.

To apply for the position, follow these steps:

• Submit your test assignment via link:
• Interview with HR.
• Interview with the Product Manager and Customer Success Manager.
• Receive the final hiring decision.

A Jusfy está em busca de uma pessoa líder de Customer Success para compor o time! Somos uma startup jurídica que busca constantemente soluções para facilitar a vida dos advogados e advogadas do Brasil. Atuamos na área de tecnologia, desenvolvendo produtos e ferramentas que auxiliam na produtividade diária dos nossos clientes.

Somos uma empresa jovem e muito promissora. Alcançamos resultados expressivos de crescimento nos últimos anos e sabemos que temos ainda muito mais para conquistar. Buscamos profissionais que queiram fazer parte dessa trajetória junto conosco!

Responsabilidades:

• Supervisionar e liderar o time de Customer Success com foco em garantir uma jornada do cliente fluida, resolutiva e satisfatória.
• Monitorar e analisar os principais indicadores de sucesso do cliente (CSAT, NPS, tempo de resposta, Churn, resolutividade, etc.), propondo melhorias e atuando na correção de desvios.
• Implementar e otimizar processos operacionais relacionados ao atendimento e engajamento dos clientes, garantindo qualidade, agilidade e consistência.
• Gerenciar a operação diária, assegurando o cumprimento de SLA e o alinhamento com os objetivos estratégicos da empresa.
• Atuar como ponto de apoio e escalonamento para situações mais sensíveis, orientando o time na condução de atendimentos complexos.
• Participar ativamente da construção de uma cultura de excelência e aprendizado contínuo no time, promovendo treinamentos, feedbacks e rituais de performance.
• Elaborar relatórios gerenciais, com leitura crítica sobre os dados e resultados da área.
• Manter interlocução próxima com áreas como Produto, Engenharia e Comercial para garantir a melhoria contínua da experiência do cliente e a evolução dos nossos serviços.
• Apoiar a evolução de ferramentas, sistemas e processos internos voltados para atendimento e relacionamento com o cliente.
• Contribuir para a personalização da jornada do cliente, levando em consideração as diferentes segmentações, necessidades e perfis.

Requisitos:

• Graduação em áreas como Administração, Comunicação, Tecnologia da Informação ou áreas correlatas.
• Experiência comprovada em gestão de times de atendimento, suporte ou sucesso do cliente, preferencialmente em empresas de tecnologia ou SaaS.
• Capacidade analítica para leitura de dados operacionais e tomada de decisões baseada em indicadores.
• Conhecimento em ferramentas de atendimento e CRM (ex.: Hubspot, Zendesk, Intercom, Freshdesk).
• Perfil de liderança com foco em desenvolvimento de pessoas, senso de dono e mentalidade resolutiva.
• Habilidade de comunicação clara, empática e estratégica com diferentes níveis da organização.
• Facilidade para lidar com contextos de transformação e com múltiplas prioridades simultâneas.
• Diferenciais:
• Experiência com operação de atendimento e/ou sucesso do cliente em modelo SaaS (especialmente PLG).
• Conhecimento de metodologias ágeis e ferramentas de gestão de projetos (como Jira, Trello, Asana).
• Familiaridade com indicadores e boas práticas de Customer Experience.
• Facilidade com ferramentas de IA, com foco em escalabilidade e qualidade da operação.

Modelo de Contratação: PJ

Oferecemos:

Cartão flexível de benefícios;

Bônus (Participação nos Resultados);

Day Off de aniversário;

Descanso remunerado;

Rotina remota de trabalho;

Ambiente de trabalho descontraído e inovador;

Oportunidade de trabalhar em projetos desafiadores e com grande impacto.

Como se candidatar

Valorizamos perspectivas diversas e incentivamos a candidatura de pessoas com diferentes experiências. Se você é uma pessoa Líder de Customer Success e está buscando uma oportunidade desafiadora em uma empresa inovadora, se candidate através do linkedIn

A Jusfy está em busca de uma pessoa líder de Customer Success para compor o time! Somos uma startup jurídica que busca constantemente soluções para facilitar a vida dos advogados e advogadas do Brasil. Atuamos na área de tecnologia, desenvolvendo produtos e ferramentas que auxiliam na produtividade diária dos nossos clientes.

Somos uma empresa jovem e muito promissora. Alcançamos resultados expressivos de crescimento nos últimos anos e sabemos que temos ainda muito mais para conquistar. Buscamos profissionais que queiram fazer parte dessa trajetória junto conosco!

Responsabilidades:

• Supervisionar e liderar o time de Customer Success com foco em garantir uma jornada do cliente fluida, resolutiva e satisfatória.
• Monitorar e analisar os principais indicadores de sucesso do cliente (CSAT, NPS, tempo de resposta, Churn, resolutividade, etc.), propondo melhorias e atuando na correção de desvios.
• Implementar e otimizar processos operacionais relacionados ao atendimento e engajamento dos clientes, garantindo qualidade, agilidade e consistência.
• Gerenciar a operação diária, assegurando o cumprimento de SLA e o alinhamento com os objetivos estratégicos da empresa.
• Atuar como ponto de apoio e escalonamento para situações mais sensíveis, orientando o time na condução de atendimentos complexos.
• Participar ativamente da construção de uma cultura de excelência e aprendizado contínuo no time, promovendo treinamentos, feedbacks e rituais de performance.
• Elaborar relatórios gerenciais, com leitura crítica sobre os dados e resultados da área.
• Manter interlocução próxima com áreas como Produto, Engenharia e Comercial para garantir a melhoria contínua da experiência do cliente e a evolução dos nossos serviços.
• Apoiar a evolução de ferramentas, sistemas e processos internos voltados para atendimento e relacionamento com o cliente.
• Contribuir para a personalização da jornada do cliente, levando em consideração as diferentes segmentações, necessidades e perfis.

Requisitos:

• Graduação em áreas como Administração, Comunicação, Tecnologia da Informação ou áreas correlatas.
• Experiência comprovada em gestão de times de atendimento, suporte ou sucesso do cliente, preferencialmente em empresas de tecnologia ou SaaS.
• Capacidade analítica para leitura de dados operacionais e tomada de decisões baseada em indicadores.
• Conhecimento em ferramentas de atendimento e CRM (ex.: Hubspot, Zendesk, Intercom, Freshdesk).
• Perfil de liderança com foco em desenvolvimento de pessoas, senso de dono e mentalidade resolutiva.
• Habilidade de comunicação clara, empática e estratégica com diferentes níveis da organização.
• Facilidade para lidar com contextos de transformação e com múltiplas prioridades simultâneas.
• Diferenciais:
• Experiência com operação de atendimento e/ou sucesso do cliente em modelo SaaS (especialmente PLG).
• Conhecimento de metodologias ágeis e ferramentas de gestão de projetos (como Jira, Trello, Asana).
• Familiaridade com indicadores e boas práticas de Customer Experience.
• Facilidade com ferramentas de IA, com foco em escalabilidade e qualidade da operação.

Modelo de Contratação: PJ

Oferecemos:

Cartão flexível de benefícios;

Bônus (Participação nos Resultados);

Day Off de aniversário;

Descanso remunerado;

Rotina remota de trabalho;

Ambiente de trabalho descontraído e inovador;

Oportunidade de trabalhar em projetos desafiadores e com grande impacto.

Como se candidatar

Valorizamos perspectivas diversas e incentivamos a candidatura de pessoas com diferentes experiências. Se você é uma pessoa Líder de Customer Success e está buscando uma oportunidade desafiadora em uma empresa inovadora, se candidate através do linkedIn

Who are we?

Arcadian is your back-office workforce for the streaming video entertainment industry.

As a strategic tech partner, Arcadian seamlessly handles operational tasks, delivering exceptional quality at significantly reduced costs. We provide the perfect blend of talent and technology to bring our customers the best solutions.

Arcadian is led by an experienced international team of professionals with offices in Los Angeles, Manila, and Singapore.

Why join us?

If you're the type of person who wants growth and a fulfilling and rewarding job, you'll enjoy the journey with us.

We're looking for Customer Support professionals based in Brazil or anywhere in the world, who are fluent in English, Spanish, and Portuguese!

Job Description:

As a Customer Success Advocate - Bilingual , you will manage the end-to-end experience and lifecycle of customers based on the defined service strategy. Your efforts will lead to renewal, retention, and customer loyalty. This role offers the opportunity to collaborate with internal teams to deliver valuable solutions to customers, drive the renewal pipeline, and exceed performance targets. The CSA will support the client in their Latin American markets with Customer Service for their streaming apps.

Job Responsibilities:

• Responsible for providing timely quality after-sales support in Spanish and Portuguese e.g., technical and customer support to customers via email, chat, and phone.
• Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
•  Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
• Work closely with internal stakeholders and support teams to ensure seamless communication and coordination by reviewing the current health of systems, performance journals, etc.
• Successfully engage in multiple initiatives simultaneously.
• Align with Product Owners and meet regularly to understand the product roadmap.
• Document and advise related internal workgroups on operational best practices.
• Perform other customer success tasks as needed to support the overall success of the department.
• Represents the company in the most positive manner internally and in the communities we serve.
• Review analytics dashboards, content checks, and reporting via CloudWatch.

Job Requirements:

• Fluent in neutral English, Spanish & Portuguese (required) - Must be able to read, write, and speak English, Spanish, and Portuguese.
• 3-5 years of customer service/success experience.
• An entrepreneurial spirit and a desire to be proactive.
• Excellent planning, organizational skills, and ability to follow through until tasks are completed.
• Proven ability to problem-solve and maintain composure in high-pressure situations.
• Self-motivated, proactive, and able to work independently or as part of a team
• Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills
• Proficient in Microsoft Word, Excel, and PowerPoint.

Job Work Set-up:

• Flexible to a Remote work setup
• Reporting to the Arcadian CS Team

Who are we?

Arcadian is your back-office workforce for the streaming video entertainment industry.

As a strategic tech partner, Arcadian seamlessly handles operational tasks, delivering exceptional quality at significantly reduced costs. We provide the perfect blend of talent and technology to bring our customers the best solutions.

Arcadian is led by an experienced international team of professionals with offices in Los Angeles, Manila, and Singapore.

Why join us?

If you're the type of person who wants growth and a fulfilling and rewarding job, you'll enjoy the journey with us.

We're looking for Customer Support professionals based in Brazil or anywhere in the world, who are fluent in English, Spanish, and Portuguese!

Job Description:

As a Customer Success Advocate - Bilingual , you will manage the end-to-end experience and lifecycle of customers based on the defined service strategy. Your efforts will lead to renewal, retention, and customer loyalty. This role offers the opportunity to collaborate with internal teams to deliver valuable solutions to customers, drive the renewal pipeline, and exceed performance targets. The CSA will support the client in their Latin American markets with Customer Service for their streaming apps.

Job Responsibilities:

• Responsible for providing timely quality after-sales support in Spanish and Portuguese e.g., technical and customer support to customers via email, chat, and phone.
• Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
•  Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
• Work closely with internal stakeholders and support teams to ensure seamless communication and coordination by reviewing the current health of systems, performance journals, etc.
• Successfully engage in multiple initiatives simultaneously.
• Align with Product Owners and meet regularly to understand the product roadmap.
• Document and advise related internal workgroups on operational best practices.
• Perform other customer success tasks as needed to support the overall success of the department.
• Represents the company in the most positive manner internally and in the communities we serve.
• Review analytics dashboards, content checks, and reporting via CloudWatch.

Job Requirements:

• Fluent in neutral English, Spanish & Portuguese (required) - Must be able to read, write, and speak English, Spanish, and Portuguese.
• 3-5 years of customer service/success experience.
• An entrepreneurial spirit and a desire to be proactive.
• Excellent planning, organizational skills, and ability to follow through until tasks are completed.
• Proven ability to problem-solve and maintain composure in high-pressure situations.
• Self-motivated, proactive, and able to work independently or as part of a team
• Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills
• Proficient in Microsoft Word, Excel, and PowerPoint.

Job Work Set-up:

• Flexible to a Remote work setup
• Reporting to the Arcadian CS Team

Sobre a Vaga:

Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário. A vaga é remota, com foco em agilidade, resolução de problemas e satisfação do cliente.

Os maiores diferenciais que procuramos são:

• Capacidade de resolver problemas rapidamente , mantendo o cliente sempre informado e satisfeito, evitando churn.
• Habilidade de manter um bom relacionamento com o cliente , sendo a ponte entre ele e a equipe, especialmente via WhatsApp.
• Perfil executor e resolutivo , com ações rápidas e eficazes.

Responsabilidades:

• Suporte constante nos grupos de WhatsApp dos clientes, respondendo dúvidas e resolvendo pendências de forma ágil, não deixando cliente sem resposta
• Atuar como Customer Success (CS) , acompanhando os resultados e a experiência do cliente com nossos serviços.
• Realizar reuniões periódicas com os clientes para garantir que suas necessidades sejam atendidas e suas expectativas superadas.
• Colaborar com a equipe interna para garantir que as demandas dos clientes sejam atendidas dentro dos prazos e com qualidade.
• Elaborar relatórios de progresso e resultados, colaborando com o time de CS para garantir que todos os pontos sejam atendidos.
• Manter um canal de comunicação aberto e eficaz com os clientes, resolvendo qualquer solicitação ou pendência de forma rápida e eficiente.
• Trabalhar na redução de churn, aumento do LTV e do ticket médio dos clientes

Requisitos:

• Experiência anterior com suporte ao cliente , customer success (CS) ou cargos similares.
• Perfil Comunicador/Executor : habilidade para interagir de forma clara e rápida com os clientes, resolvendo problemas de forma prática.
• Capacidade de lidar com situações desafiadoras e manter o cliente satisfeito, mesmo em momentos de pressão.
• Boa capacidade de organização e controle de prazos, com foco no atendimento e resultado.

Oferecemos:

• Vaga PJ Remoto , com flexibilidade de horário.
• Bonificação por meta .
• Oportunidade de trabalhar com uma agência de SEO em crescimento, com foco no mercado americano.
• Ambiente dinâmico, com grandes desafios e oportunidades de aprendizado constante.

Se você tem experiência em suporte ao cliente e Customer Success, sabe como atuar rapidamente em grupos de WhatsApp e garantir a satisfação do cliente, venha fazer parte da nossa equipe!

Candidate-se agora!

Sobre a Vaga:

Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário. A vaga é remota, com foco em agilidade, resolução de problemas e satisfação do cliente.

Os maiores diferenciais que procuramos são:

• Capacidade de resolver problemas rapidamente , mantendo o cliente sempre informado e satisfeito, evitando churn.
• Habilidade de manter um bom relacionamento com o cliente , sendo a ponte entre ele e a equipe, especialmente via WhatsApp.
• Perfil executor e resolutivo , com ações rápidas e eficazes.

Responsabilidades:

• Suporte constante nos grupos de WhatsApp dos clientes, respondendo dúvidas e resolvendo pendências de forma ágil, não deixando cliente sem resposta
• Atuar como Customer Success (CS) , acompanhando os resultados e a experiência do cliente com nossos serviços.
• Realizar reuniões periódicas com os clientes para garantir que suas necessidades sejam atendidas e suas expectativas superadas.
• Colaborar com a equipe interna para garantir que as demandas dos clientes sejam atendidas dentro dos prazos e com qualidade.
• Elaborar relatórios de progresso e resultados, colaborando com o time de CS para garantir que todos os pontos sejam atendidos.
• Manter um canal de comunicação aberto e eficaz com os clientes, resolvendo qualquer solicitação ou pendência de forma rápida e eficiente.
• Trabalhar na redução de churn, aumento do LTV e do ticket médio dos clientes

Requisitos:

• Experiência anterior com suporte ao cliente , customer success (CS) ou cargos similares.
• Perfil Comunicador/Executor : habilidade para interagir de forma clara e rápida com os clientes, resolvendo problemas de forma prática.
• Capacidade de lidar com situações desafiadoras e manter o cliente satisfeito, mesmo em momentos de pressão.
• Boa capacidade de organização e controle de prazos, com foco no atendimento e resultado.

Oferecemos:

• Vaga PJ Remoto , com flexibilidade de horário.
• Bonificação por meta .
• Oportunidade de trabalhar com uma agência de SEO em crescimento, com foco no mercado americano.
• Ambiente dinâmico, com grandes desafios e oportunidades de aprendizado constante.

Se você tem experiência em suporte ao cliente e Customer Success, sabe como atuar rapidamente em grupos de WhatsApp e garantir a satisfação do cliente, venha fazer parte da nossa equipe!

Candidate-se agora!