26 Empregos para Customer support - Blumenau

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:

• Client & Applicant Communication

• Platform Management & Issue Resolution

• Feedback & Continuous Improvement

Required Skills:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Client & Applicant Communication
• Provide prompt support for inquiries, respond to questions, and offer guidance
• Communicate effectively with companies and job seekers

• Platform Management & Issue Resolution
• Troubleshoot feature issues, monitor bug/support requests
• Refresh and reorder featured job listings on our site and LinkedIn

• Feedback & Continuous Improvement
• Track and share client/applicant feedback with internal teams to enhance platform features

• Prior to platform launch (on the current site)
• Manage incoming “Post a Job” submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink:

• A work culture focused on mutual success and continuous growth
• Competitive pay and scheduled yearly raises
• Shares in the company – share in profit upon company sale
• Challenging projects and opportunity to work with great team members
• Job stability in case of illness, Covid changes, and personal problems
• Work-from-home opportunity
• 4 weeks paid time off

Recruitment steps:

• Apply via LinkedIn
• Receive a short questionnaire
• Send back answers + CV
• Have an interview with our Recruiter
• Complete a test
• Have an interview with Hiring Manager
• Get feedback

We kindly ask for your CV and all correspondence to be in English.

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:

• Client & Applicant Communication

• Platform Management & Issue Resolution

• Feedback & Continuous Improvement

Required Skills:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Client & Applicant Communication
• Provide prompt support for inquiries, respond to questions, and offer guidance
• Communicate effectively with companies and job seekers

• Platform Management & Issue Resolution
• Troubleshoot feature issues, monitor bug/support requests
• Refresh and reorder featured job listings on our site and LinkedIn

• Feedback & Continuous Improvement
• Track and share client/applicant feedback with internal teams to enhance platform features

• Prior to platform launch (on the current site)
• Manage incoming “Post a Job” submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink:

• A work culture focused on mutual success and continuous growth
• Competitive pay and scheduled yearly raises
• Shares in the company – share in profit upon company sale
• Challenging projects and opportunity to work with great team members
• Job stability in case of illness, Covid changes, and personal problems
• Work-from-home opportunity
• 4 weeks paid time off

Recruitment steps:

• Apply via LinkedIn
• Receive a short questionnaire
• Send back answers + CV
• Have an interview with our Recruiter
• Complete a test
• Have an interview with Hiring Manager
• Get feedback

We kindly ask for your CV and all correspondence to be in English.

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:

• Client & Applicant Communication

• Platform Management & Issue Resolution

• Feedback & Continuous Improvement

Required Skills:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Client & Applicant Communication
• Provide prompt support for inquiries, respond to questions, and offer guidance
• Communicate effectively with companies and job seekers

• Platform Management & Issue Resolution
• Troubleshoot feature issues, monitor bug/support requests
• Refresh and reorder featured job listings on our site and LinkedIn

• Feedback & Continuous Improvement
• Track and share client/applicant feedback with internal teams to enhance platform features

• Prior to platform launch (on the current site)
• Manage incoming “Post a Job” submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink:

• A work culture focused on mutual success and continuous growth
• Competitive pay and scheduled yearly raises
• Shares in the company – share in profit upon company sale
• Challenging projects and opportunity to work with great team members
• Job stability in case of illness, Covid changes, and personal problems
• Work-from-home opportunity
• 4 weeks paid time off

Recruitment steps:

• Apply via LinkedIn
• Receive a short questionnaire
• Send back answers + CV
• Have an interview with our Recruiter
• Complete a test
• Have an interview with Hiring Manager
• Get feedback

We kindly ask for your CV and all correspondence to be in English.

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:

• Client & Applicant Communication

• Platform Management & Issue Resolution

• Feedback & Continuous Improvement

Required Skills:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Client & Applicant Communication
• Provide prompt support for inquiries, respond to questions, and offer guidance
• Communicate effectively with companies and job seekers

• Platform Management & Issue Resolution
• Troubleshoot feature issues, monitor bug/support requests
• Refresh and reorder featured job listings on our site and LinkedIn

• Feedback & Continuous Improvement
• Track and share client/applicant feedback with internal teams to enhance platform features

• Prior to platform launch (on the current site)
• Manage incoming “Post a Job” submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink:

• A work culture focused on mutual success and continuous growth
• Competitive pay and scheduled yearly raises
• Shares in the company – share in profit upon company sale
• Challenging projects and opportunity to work with great team members
• Job stability in case of illness, Covid changes, and personal problems
• Work-from-home opportunity
• 4 weeks paid time off

Recruitment steps:

• Apply via LinkedIn
• Receive a short questionnaire
• Send back answers + CV
• Have an interview with our Recruiter
• Complete a test
• Have an interview with Hiring Manager
• Get feedback

We kindly ask for your CV and all correspondence to be in English.

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes

What You Will Do:

• Providing exceptional customer and technical support via calls, emails, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

• Excellent German (C1 for both spoken and written) and English C1
• Experience in customer support is a must
• Interest in golf
• Knowledge of golf rules and golf equipment
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with luxury brands
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday to Friday, 5 AM–1 PM, GMT-3
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.