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Customer Success Manager (Work From Home)
Detalhes do Emprego
Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic
Customer Success Manager (Work From Home)Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic
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If you're a fluent English speaker seeking a flexible role with
the option to work remote within an all-star team with a proven system
for success, then welcome to Hello Magic! ????
WE ARE
LOOKING FOR
We're searching for dynamic Customer
Success Managers to lead our virtual receptionist team on a global
scale. This role offers competitive compensation, flexible hours, and
substantial autonomy as an independent contractor.
OUR
MISSION
We unlock the potential of service-based
businesses by expertly handling inbound communications, delighting
customers, and freeing up owners to grow their business and take back
their life.
About Our Virtual Call Center
Hello Magic transforms inbound call management for service
industries, ensuring no missed opportunities and increased bookings.
Learn more at CUSTOMER SUCCESS MANAGERS WILL...
- Oversee the onboarding and training process for new clients.
- Maintain and enhance relationships with clients, ensuring their satisfaction.
- Collect and analyze customer feedback for service improvement.
- Relay customer insights to the product team for future enhancements.
- Serve as the main point of contact for resolving significant customer issues.
- Monitor data to identify peak call times and adjust receptionist schedules.
- Build strong relationships to convert customers into company advocates.
- Host periodic industry specific mastermind calls for clients
- Answer virtual
receptionist calls in emergencies if someone is sick or
unavailable
- Directly boosts customer satisfaction and loyalty, providing a sense of fulfillment.
- Holds a strategic position influencing customer experience and product feedback.
- Involves collaboration with multiple departments to enhance teamwork.
- Develop broad skill set, including communication, strategic thinking, and analytics.
- Competitive compensation and supportive culture.
- Freedom to work from anywhere or come into the
office.
Part-Time: $450 usd/mo (4-hr daily commitment)
Full-Time: $900 usd/mo (8-hr daily commitment)
LOCATION
This is a flexible hybrid remote position. We have locations in Brazil, Argentina, Mexico, Venezuela, Columbia, Fiji, Kingston, New Zealand, Ireland and Jamaica. We have team members in Medellin, Bogata, Sao Paulo, Ramon Mejia, Cordoba, Manaus, Belfast, Puebla, Salvador, Ciudad Juárez, Leon, Guadalajara, Brasilia, Maracay, Belo Horizonte, San Andrés de Giles, Caracas, Dublin, Barquisimeto, Montego Bay, Suva, Curitiba, Auckland, Rio De Janeiro, Maracaibo, and Tijuana working in the office if that is preferred over remote work.
️ APPLY NOW
Don't miss out on this chance to thrive in remote customer success management. Apply now and let's make magic together! Seniority level
- Seniority level Mid-Senior level
- Employment type Part-time
- Job function Other
- Industries Telephone Call Centers
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#J-18808-LjbffrCustomer Success Manager (Work From Home)
Hello Magic
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