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DESCRIÇÃO

Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Operador de Teleatendimento Receptivo Fintech.

Se você tem uma paixão por interagir com clientes e oferecer suporte de qualidade, esta é a oportunidade perfeita para você!

Como Operador de Teleatendimento Receptivo, você será o ponto de contato entre nossos clientes e a empresa, garantindo que todas as suas dúvidas sejam esclarecidas de forma eficiente e amigável.

Seu papel será fundamental para manter a satisfação e a confiança dos clientes, proporcionando uma experiência de atendimento excepcional.

O Que Oferecemos

• Salário + Variável;
• Vale transporte;
• Vale Refeição;
• Convênio Médico e Odontológico;
• Seguro de Vida;
• Auxílio Creche para crianças até 24 meses;
• Descontos com Faculdades e Instituições de Ensino;
• Oportunidades de crescimento e desenvolvimento profissional;
• TotalPass;
• Convênio com SESC;
• Treinamento e desenvolvimento contínuos;
• Ambiente de trabalho acolhedor e dinâmico.
  
  

• Local de Trabalho: Osasco
• Escala de trabalho: 6x1 (folgas intercaladas aos sábados e domingos);
• Carga horária diária: 6h20 por dia;
  
  

• Excelentes habilidades de comunicação escrita em português e inglês, com boa gramática e ortografia.
• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes.
• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente.
  
  

• Número de vagas: 30
• Local de trabalho: Osasco, SP
• Regime de contratação de tipo: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Operacional
  
  

• Inglês (Avançado)
• Japonês (Avançado)
  
  

• Seguro de Vida
• Assistência odontológica
• VT
• Assistência médica
• VR
• Oportunidade de Crescimento
• Auxílio creche

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

Referrals increase your chances of interviewing at Konecta by 2x

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Overview

Konecta está em busca de profissionais dedicados e comunicativos para atuar como Operador de Teleatendimento Receptivo Fintech. Se você tem paixão por interagir com clientes e oferecer suporte de qualidade, esta é a oportunidade perfeita. O papel envolve ser o ponto de contato entre clientes e a empresa, assegurando que dúvidas sejam esclarecidas de forma eficiente e amigável, contribuindo para a satisfação e a confiança dos clientes e proporcionando uma experiência de atendimento excepcional.

• Atender chamadas e tratar clientes com cordialidade, clareza e empatia.
• Selecionar e fornecer informações precisas sobre produtos e serviços.
• Resolver dúvidas e encaminhar questões mais complexas aos setores responsáveis quando necessário.
• Manter registro de atendimentos e acompanhar feedback para melhoria contínua.

• Salário + Variável
• Vale transporte
• Vale Refeição
• Convênio Médico e Odontológico
• Seguro de Vida
• Auxílio Creche para crianças até 24 meses
• Descontos com Faculdades e Instituições de Ensino
• Oportunidades de crescimento e desenvolvimento profissional
• TotalPass
• Convênio com SESC
• Treinamento e desenvolvimento contínuos
• Ambiente de trabalho acolhedor e dinâmico

• Local de Trabalho: Limeira
• Escala de trabalho: 6x1 (folgas intercaladas aos sábados e domingos)
• Carga horária diária: 6h20
• Número de vagas: 30
• Regime de contratação: Efetivo – CLT
• Jornada: Período Integral

• Escolaridade Mínima: Ensino Médio (2º Grau)

• Inglês (Avançado)
• Japonês (Avançado)

Empresa comprometida com a diversidade e inclusão. Todas as candidaturas serão analisadas com base em competências e habilidades.

Descripción del empleo

Tenemos una oportunidad para vos: estamos buscando a un Fintech Strategy Specialist para sumarse al equipo de Fintech. En este equipo vas a tener la oportunidad de contribuir en algunos de los proyectos clave para el crecimiento del negocio, trabajar en conjunto con otras áreas, y liderar la estrategia de los negocios. Si te apasiona resolver problemas complejos, y dejar tu marca en un negocio de alto impacto, este desafío es para vos.

Conoce algunos de los desafíos que te esperan:

• Desarrollar la estrategia de expansión de los productos financieros en la región, trabajando codo a codo con líderes locales y el equipo global de Delivery Hero.
• Diseñar y desarrollar business cases para la creación de nuevos productos, y desarrollar productos financieros existentes.
• Colaborar de forma transversal con equipos Fintech y áreas clave de PedidosYa para implementar soluciones 360°, alineadas con la estrategia local y regional.
• Definir y dar seguimiento a los OKRs (Objective Key Results) y coordinar business reviews, optimizando la performance overall de los productos financieros existentes a nivel regional.
• Asistir en la definición de procesos y subsecuente roll-out a los equipos locales.

Requisitos

• Profesionales de Ingeniería Industrial, Administración, Economía y carreras afines.
• Experiencia significativa en gestión de proyectos, negocios o consultoría estratégica.
• Alta capacidad analítica y de pensamiento estratégico.
• Habilidad para estructurar problemas complejos y comunicar iniciativas de forma clara.
• Capacidad para trabajar efectivamente con stakeholders de distintas áreas del negocio.
• Manejo avanzado de herramientas de análisis: Excel/Google Sheets, SQL, Tableau, Looker.
• Nivel avanzado de inglés.

Información adicional

• Crear valor para un gran ecosistema de negocio.
• Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía.
• Moverte a la velocidad de tus ideas y emprender.
• Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios.
• Generar impacto positivo en las personas y el planeta.
• Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo.

La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.

En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.

#CoolturaPeYa #LaDiversidadNosPotenciap

Equipo de Soporte para Carrefour (Salesforce) - (Híbrido, Martínez, Buenos Aires)

Konecta está em busca de profissionais dedicados e comunicativos para se juntarem à nossa equipe como Operador de Teleatendimento Receptivo Fintech. Se você tem uma paixão por interagir com clientes e oferecer suporte de qualidade, esta é a oportunidade perfeita para você! Como Operador de Teleatendimento Receptivo, você será o ponto de contato entre nossos clientes e a empresa, garantindo que todas as suas dúvidas sejam esclarecidas de forma eficiente e amigável. Seu papel será fundamental para manter a satisfação e a confiança dos clientes, proporcionando uma experiência de atendimento excepcional.

• Salário + Variável;
• Vale transporte;
• Vale Refeição;
• Convênio Médico e Odontológico;
• Seguro de Vida;
• Auxílio Creche para crianças até 24 meses;
• Descontos com Faculdades e Instituições de Ensino;
• Oportunidades de crescimento e desenvolvimento profissional;
• TotalPass;
• Convênio com SESC;
• Treinamento e desenvolvimento contínuos;
• Ambiente de trabalho acolhedor e dinâmico;

• Local de Trabalho: Limeira
• Escala de trabalho: 6x1 (folgas intercaladas aos sábados e domingos);
• Carga horária diária: 6h20 por dia;

Ideal para conciliar com estudos ou outro trabalho. :)

• Excelentes habilidades de comunicação escrita em português e inglês, com boa gramática e ortografia.
• Habilidade para resolver problemas de forma eficaz e encontrar soluções satisfatórias para os clientes.
• Habilidade com manuseio de computador, ferramentas digitais e capacidade de digitar rapidamente.

• Escolaridade Mínima: Ensino Médio (2º Grau)
• Idiomas: Inglês (Avançado)

• Número de vagas: 30
• Local de trabalho: Limeira, SP
• Regime de contratação: Efetivo – CLT
• Jornada: Período Integral
• Nível hierárquico: Operacional

Lembramos que a Konecta é uma empresa comprometida com a diversidade e com a inclusão social, por isso todas as nossas vagas são abertas a pessoas independentemente de gênero, raça, orientação sexual, deficiência ou religião. Todas as candidaturas serão analisadas com base em competências e habilidades.

Overview

Please note that this role works 100% on-site.

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

As the Product Manager of the Fintech Experience team, you will be responsible for running discovery processes to identify solutions that improve the user journey, producing clear documentation, and managing results. You will also be in charge of communicating with business stakeholders. Mastery of agile methodologies and management tools such as Confluence and Jira is essential for this role.

A deep understanding of financial business processes, such as credit and digital payments, along with extensive experience in global implementations, is highly desirable.

Excellent interpersonal skills are a must, including clear and didactic communication across both vertical and horizontal leadership, flexibility, teamwork, and experience dealing with multiple stakeholders. Proficiency in English for daily interactions with the team and for delivering presentations is also essential.

• Demonstrate a sense of ownership and responsibility for the product’s success;
• Build strong partnerships with internal and external stakeholders, becoming the go-to person for feature releases, product roadmap, and user pain points. Act as the voice of the customer, advocating for their needs and ensuring satisfaction;
• Collaborate effectively with teams such as Engineering, Design, Product, Data Science, and Commercial. Work closely with the Data team to leverage their expertise in driving data-driven decisions and insights;
• Define success metrics for features or services and monitor their performance;
• Understand complex problems across business units, geographies, and product lines. Formulate hypotheses and translate them into requirements, identifying meaningful insights to guide product development;
• Create roadmaps based on relevant requirements and dependencies, ensuring alignment with commercial and strategic objectives.

• University degree in any area.
• 4+ years of work experience in Product area, such as a Product Manager or Product Owner;
• Experience with front and backend development teams;
• Experience in Fintech environments, such as Digital Payments or Credit operations;
• Experience proposing product evolutions focused on user experience;
• Advance knowledge in Scrum and day to day development workflows;
• Experience using Jira, Segment, Mix Panel, Databricks, or similar tools;
• Advanced communication and presentation skills in English.

• You're passionate about software development and knows how to ensure its quality;
• You're motivated by building up world class solutions that impacts millions of users all over the world;
• Experienced working in an environment which uses and stimulates DevOps culture;
• You're creative when solving problems and is continuously seeking improvements for processes and solutions;
• You can communicate clearly with your team and the company to identify issues and demands;
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result.

• Performance based bonus*
• Attendance Bonus*
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Discounts on Ambev products*
• School materials assurance
• Language and training platforms

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.

Accepted file types: pdf, doc, docx, txt, rtf

Are you a currently Group ABInBev | Ambev employee? * Select.

If Yes, what is your employee´s ID?

Have you ever been a Group ABInBev | Ambev employee? * Select.

Do you have any relatives currently working at ABInBev (Ambev, Ambev Global Tech, AmbevTech, Zé Delivery, BEES, TaDa)? * Select.

If yes, what is the relationship with the person?

How did you hear about us? * Select.

If it is from an EVENT or you clicked OTHER, please specify: *

Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting if you are located outside Europe, and emailing if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

DISABILITY: Would you like to apply to this job as a person with disabilities? If YES, specify the disability: Select.

DIVERSITY: Which pronoun is right for you? (Pronouns relate to gender identity; the way in which they identify and wish to be addressed) Select.

Join to apply for the Product Manager - Fintech role at AB InBev

Please note that this role works 100% on-site in Campinas/SP

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

As the Product Manager of the Fintech Experience team, you will be responsible for running discovery processes to identify solutions that improve the user journey, producing clear documentation, and managing results. You will also be in charge of communicating with business stakeholders. Mastery of agile methodologies and management tools such as Confluence and Jira is essential for this role.

A deep understanding of financial business processes, such as credit and digital payments, along with extensive experience in global implementations, is highly desirable.

Excellent interpersonal skills are a must, including clear and didactic communication across both vertical and horizontal leadership, flexibility, teamwork, and experience dealing with multiple stakeholders. Proficiency in English for daily interactions with the team and for delivering presentations is also essential.

• Demonstrate a sense of ownership and responsibility for the product’s success;
• Build strong partnerships with internal and external stakeholders, becoming the go-to person for feature releases, product roadmap, and user pain points. Act as the voice of the customer, advocating for their needs and ensuring satisfaction;
• Collaborate effectively with teams such as Engineering, Design, Product, Data Science, and Commercial. Work closely with the Data team to leverage their expertise in driving data-driven decisions and insights;
• Define success metrics for features or services and monitor their performance;
• Understand complex problems across business units, geographies, and product lines. Formulate hypotheses and translate them into requirements, identifying meaningful insights to guide product development;
• Create roadmaps based on relevant requirements and dependencies, ensuring alignment with commercial and strategic objectives.

• University degree in any area.
• 4+ years of work experience in Product area, such as a Product Manager or Product Owner;
• Experience with front and backend development teams;
• Experience in Fintech environments, such as Digital Payments or Credit operations;
• Experience proposing product evolutions focused on user experience;
• Advance knowledge in Scrum and day to day development workflows;
• Experience using Jira, Segment, Mix Panel, Databricks, or similar tools;
• Advanced communication and presentation skills in English.

• You´re passionate about software development and knows how to ensure its quality;
• You´e motivated by building up world class solutions that impacts millions of users all over the world;
• Experienced working in an environment which uses and stimulates DevOps culture;
• You e creative when solving problems and is continuously seeking improvements for processes and solutions;
• You can communicate clearly with your team and the company to identify issues and demands;
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result.

• Performance based bonus*
• Attendance Bonus*
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Discounts on Ambev products*
• School materials assurance
• Language and training platforms

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.

For more information:

• Mid-Senior level

• Full-time

• General Business, Product Management, and Project Management

• Food and Beverage Services and IT Services and IT Consulting

Referrals increase your chances of interviewing at AB InBev by 2x

About us, a fintech company in Brazil.

We aim to create a world of fair economic opportunity, where global commerce can flourish thanks to frictionless exchange of value. To achieve this vision, we focus on enabling faster, cheaper, and more reliable transactions for businesses in emerging markets.

Our team empowers employees to act like founders, make bold decisions, and deliver business outcomes that matter.

As part of our team, you'll lead our regulatory and banking strategy in Brazil, one of the most dynamic fintech and crypto markets in the world.

Key responsibilities include:

• Leading regulatory licensing: Drive our VASPs license application and strengthen our regulatory positioning in Brazil.
• Partnering with leadership: Work closely with our Chief Banking Officer and Brazil team to align strategy and execution.
• Enhancing compliance & controls: Bring AML, crypto, and compliance expertise to support our products, operations, and processes.
• Being hands-on: Balance execution in day-to-day compliance and operations with strategic responsibility for licensing and regulatory relationships.
• Growing partnerships: Support and expand banking partnerships across Brazil.

Requirements include:

• A solid background in AML/compliance, ideally in payments, fintech, crypto, or banking.
• DIRECT experience working with regulators and banks in Brazil.
• The ability to operate seamlessly at both the managerial/strategic level and hands-on execution.
• A strong understanding of crypto regulations and market practices in Brazil.
• Resourcefulness, proactivity, and a passion for building in a global, fast-moving startup environment.

If you're passionate about compliance, crypto, and building the future of payments in Brazil, contact us.