64 Empregos para Delivery Service - Brasil

Join to apply for the Amazon EDSP Payments and Disputes Coordinator, AMZL EDSP (External Delivery Service Provider) role at Amazon .

Do you want to work hard, have fun, and make history? If so, Amazon could be the right career choice for you. Our logistics teams are transforming how we interact with customers globally every day and are tackling some of the industry's biggest logistical challenges.

Amazon’s transportation teams ensure the delivery of packages worldwide. Whether large or small, we find solutions to meet our delivery commitments.

We are seeking a Last Mile Payments Coordinator for our Brazil Transportation team. The Payment and Dispute Coordinator will manage all payments to EDSPs (External Delivery Service Providers), including handling payment disputes, ensuring a seamless payment experience for our partners. Continuous operational improvement is a key part of this role.

Our inclusive culture empowers Amazonians to deliver excellent results for our customers. We celebrate workforce diversity and varied working styles. If you need accommodations during the interview or onboarding process, please let us know, and we will assist you.

• Manage payments to EDSPs and resolve payment disputes
• Own the last mile partners' payment experience
• Monitor and improve payment performance metrics
• Collaborate with Procurement to adjust node costs
• Engage with internal and external teams
• Ensure compliance with global payment process standards
• Participate in continuous improvement initiatives, including benchmarking with other regions

• Bachelor's degree in Engineering, Administration, Operations, or related fields
• Proficiency in MS Office, especially advanced Excel skills (VLOOKUP, formulas, pivot tables, macros)
• Experience with P&L analysis
• Fluent in Portuguese and proficient in English writing

• Experience in Logistics and Transportation

If you require accommodations during the application or onboarding process, please visit this link for more information. If your country or region isn't listed, contact your Recruiting Partner.

Company: Amazon Logistica do Brasil

Job ID: A3057017

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Distribution, Supply Chain, and Engineering
• Industries: Software Development

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Quem Somos

A Amaris Consulting é uma empresa independente de consultoria em tecnologia que oferece às companhias serviços de alto valor agregado e orientações claras para impulsionar sua transformação.

Com mais de 1.000 clientes em todo o mundo , a Amaris Consulting reúne mais de 7.600 talentos distribuídos em 5 continentes e mais de 60 países .

Nossas soluções estão estruturadas em quatro principais áreas de negócios: Sistemas de Informação & Digital, Telecomunicações, Ciências da Vida e Engenharia .

Como verdadeiro parceiro estratégico, a Amaris Consulting antecipa e incorpora mudanças futuras para ajudar seus clientes a manterem sua vantagem competitiva.

Temos um forte compromisso com o desenvolvimento de nossas equipes e suas competências , garantindo que cada pessoa possa crescer e alcançar seu pleno potencial.

Requisitos

• 5+ anos de experiência em gestão de entrega de serviços (Service Delivery Management) , de preferência em ambientes de dados, analytics ou cloud .
• Experiência em gestão de times de engenharia de dados ou analytics , ou colaboração próxima com papéis técnicos como Data Engineers, Analytics Engineers, BI Developers , entre outros.
• Sólido entendimento de plataformas de análise e modern data stack (ex.: Azure Data Factory, Databricks, Power BI, dbt, Snowflake ).
• Histórico comprovado de gestão de múltiplos projetos ou clientes simultâneos , cumprindo SLAs e garantindo a satisfação do cliente .
• Fluência em português, espanhol e inglês.

• Experiência com gestão de contratos e fornecedores críticos
• Conhecimento na gestão de incidentes e operação de TI

Sobre nosso cliente

Empresa multinacional de varejo européia de vestuário

Descrição

• Nesta função, você irá gerenciar o desempenho de fornecedores e/ou equipes internas em serviços críticos e impulsionar melhorias na entrega de serviços, garantindo alinhamento com os objetivos gerais da empresa.
• Responsável pelos relacionamentos com fornecedores de serviços de TI complexos e críticos para os negócios, garantindo que os padrões operacionais sejam atendidos
• Atuação como proprietário dos contratos, por exemplo: modificações comerciais, melhorias estratégicas, alinhamento dos acordos com fornecedores à visão, metas, estratégias, valores e processos do grupo
• Definir, monitorar e revisar indicadores-chave de desempenho (KPIs) dos serviços, alinhados com os padrões da indústria e objetivos de negócios
• Impulsionar iniciativas de melhoria contínua de serviços, bem como atividades contínuas de aprendizado e desenvolvimento em toda a organização
• Manter-se envolvido com novas tecnologias e plataformas, adotando uma perspectiva ampla para identificar tecnologias emergentes que devem ser integradas e introduzidas
• Liderar o gerenciamento estratégico de relacionamentos com stakeholders importantes e coordenar ações em toda a organização para garantir que a entrega esteja alinhada com a perspectiva mais ampla da empresa
• Gerenciar o orçamento relacionado e liderar iniciativas de otimização de custos, garantindo uma alocação eficiente de recursos

Perfil desejável

• Experiência profissional relevante ou diploma de bacharel em tecnologia ou áreas relacionadas
• Experiência e conhecimento profundo sobre procedimentos de escalonamento, gerenciamento de incidentes e outras disciplinas relacionadas à entrega de serviços
• Experiência na gestão de serviços críticos de negócios em organizações grandes e de nível corporativo
• Experiência em mentoria de membros da equipe, promovendo crescimento profissional com base nas necessidades específicas de desenvolvimento de competências
• Experiência em liderar iniciativas de melhoria contínua envolvendo várias equipes e stakeholders para entregas de serviços complexas e de alto impacto
• Conhecimento aprofundado dos padrões da indústria e das melhores práticas em entrega de serviços
• Experiência em orientar equipes na resolução de desafios altamente complexos, que exigem investigação detalhada e análise criteriosa
• Compreensão do ciclo de vida de produtos/serviços, por exemplo: desenvolvimento, manutenção, operações
• Inglês Avançado/Fluente

O que está sendo ofertado

Contratação CLT e benefícios

Airswift is seeking a Service Delivery Specialist (onshore) to work on a permanent contract in Macaé with a major Oil & Gas Company.


Professional with knowledge of packers and pugs ; oil well abandonment operations ; BHA (bottom hole assembly) operations ; well intervention and fishing operations.


The Service Delivery Specialist has responsibility over the service delivery performance of an assigned portfolio of products. The objective is to ensure a high level of service quality throughout the job cycle of the assigned portfolio. The Role will have close collaboration with Operations coordinators, BDM, and sales functions.





JOB RESPONSIBILITIES

• Accountable for the overall job cycle of respective portfolio (design, planning, execution, incident investigations, job close), working closely with Operations Coordinators.

• Looks for and requests global equipment resources based on activityforecast.

• Technical custodian of job feasibility and risk management for respective portfolio.Initiates and updates PRAs for complex/critical projects

• Supports BDM/Sales as applicable, e.g. for technical write-ups and performance data in global tenders.

• Client in-site project management. Technical trouble shooting collaboration.

• Project planning management for technical documentation preparation and follow up.

• Other projects as assigned.

JOB QUALIFICATIONS

• Higher education
• Advanced English
• Project management skills are desirable.

ABOUT AIRSWIFT


Airswift serves as a strategic partner to our clients in STEM industries. We offer a turnkey workforce solution to acquire, mobilise and employ top talent in over 70 countries. With 800 employees in over 60 offices worldwide, 7,000 contractors and a candidate database of 1.5m specialists, our geographical reach and pool of available talent, experience and expertise is unmatched in the industry. We are proud to serve as a trusted advisor to clients looking to expand their operations internationally and offer employer of record services, payroll outsourcing, as well as HR consulting.





#LI-NM3

Recognized on the Inc. 5000 fastest growing companies in the US, Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs and business leaders to envision, implement and realize the benefits of digital transformation. Companies that are equipped with the right information, have the know-how, and the enabling technology to consistently leverage analytics will gain a competitive advantage. Our people are recognized as some of the best minds and most committed people in the industry. We believe in quality. We appreciate creativity. We recognize individual contributions, and we place trust in our team members. And…we love what we do.

Peloton provides Advisory, Consulting, and Managed services with deep functional and technical expertise specializing in serving clients in the Retail, Manufacturing, Life Sciences, High Tech, Professional Services, and Financial Services industries. Our business and technology professionals provide a unique perspective, proven experience, with an innovative and collaborative approach to achieve results for clients. Our business and technology professionals provide a unique perspective, proven experience, with an innovative and collaborative approach to achieve results for clients.

If you are interested in being a part of our high performing and growing organization – and have strong business and/or technical expertise; especially as related to Oracle Cloud Applications, you may be a good fit for our team. Peloton has a unique opportunity for an experienced Service Delivery Manager to play a hands-on role as part of our Application Managed Services team.

As an Application Managed Services SDM you will be responsible for:

• Oversee the delivery of Oracle support to clients, ensuring they meet agreed-upon service levels (SLAs) and quality standards.

Manage day-to-day operations of the support delivery team, including monitoring performance.

• Manage clients with diverse portfolios of Oracle products.

• Build and maintain strong relationships with clients, acting as the primary point of contact for service-related issues, escalations and internal coordination.

• Develop and implement service delivery strategies, focusing on continuous improvement and client satisfaction.

• Lead the resolution of escalated service incidents and issues, coordinating with technical teams to ensure timely resolution.

• Ensure that all services are delivered in accordance with contractual agreements and industry best practices.

• Collaborate with clients and internal teams to facilitate contract renewals, ensuring continued service alignment with client needs, identifying opportunities for contract expansion, and ensuring that services provided align with evolving business goals.

• Track and report on key performance indicators (KPIs), preparing regular performance reports for clients and internal stakeholders.

• Drive service improvement initiatives and identify opportunities for cost reduction or service optimization.

• Work closely with project managers to ensure smooth transitions for new projects, services and enhancements.

• Ensure compliance with internal policies, standards, and security protocols in service delivery.

• Assist in the development of proposals and service contracts for prospective clients.

• Mentor and support the service support team, providing coaching and development opportunities.

• Participate in client meetings, to assess service performance and plan improvements.

Required Experience & Skills:

· Bachelor’s degree in business management, Information Technology, or related field.

· Proven experience as a Service Delivery Manager, Program Manager or in a similar Business Support services management role.

· Industry experience is nice to have.

· Excellent communication and interpersonal skills.

· Strong problem-solving skills and ability to manage complex service delivery issues.

· Experience in managing client relationships and customer satisfaction.

· Experience managing clients with diverse Oracle cloud product portfolios.

· Experience in tracking and managing budget, resources, and planning activities to drive an elevated strategic client experience.

· Ability to conduct regular status meetings, provide updates, and serve as the primary point of scalations.

· Familiarity with service management tools and software.

· Ability to work under pressure and manage multiple priorities.

· Excellent analytical and critical thinking skills.

· Knowledge of ITIL (Information Technology Infrastructure Library) and other service management frameworks is nice to have.

· Proven ability to work remotely and independently in support of clients and team members.

· Fit with Peloton culture and company values: teamwork, innovation, integrity, service, “can-do” attitude, and speaking your ideas.

· Strong written and verbal communication skills in English, Portuguese & Spanish.

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.