95 Empregos para Customer Success Jr - Brasil
Analyst, Account Management
Ontem
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Analyst, Account Management
Overview
The Sales Excellence team is looking for a Sales Analyst to provide cross support to our Account Managers, consistently learning and problem-solving. Our team works with a Hub of analysts that are allocated by portfolio and by type of activity.
The ideal candidate is passionate about the customer experience journey, highly motivated, self-learner, intellectually curious and interacts well with other areas.
Role
In this client-facing position, you will:
- Work collaboratively across multiple internal teams to support the Account Managers to address a variety of customer inquiries
- Partner with our customers to identify business opportunities, solve problems, and deliver solutions
- Learn about the Mastercard strategy and solutions
- Participate in business conversations internally and externally
- Assist the Account Managers in their daily routines with our customers
- Understand business and market dynamics, Mastercard's product and service specifications and applications, and customers' strategies and needs in order to identify opportunities and support the Sales Team to design tailored solutions which meet the customer's needs.
All About You
The ideal candidate for this position should:
- Always look for potential solutions to solve problems
- Display a high degree of initiative & agility
- Demonstrate passion about learning and thrive in a fast-paced environment
- Be a strong team player, resilient and able to work autonomously
- Build strong relationships with internal and external customers and identify opportunities that solve their pain points
Experience and Skills needed:
- Ability to deal with multiple projects and activities
- Have excellent verbal and written communication skills
- Advanced Word, Excel, and PowerPoint skills
- Fluent English
- Prior experience in the Sales area is a plus
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Manager, Account Management
Publicado há 11 dias atrás
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management
Overview
The Manager - Account Management role in the Public Sector team is a critical role in managing and supporting Mastercard's public bank clients (issuers and acquirers).
- Responsible for setting sales strategies for customer accounts and achieving sales goals to drive market share, volume and revenue growth
- Lead and manage existing customer relationships, and work to identify opportunities and customer needs
- Deliver customized solutions and comprehensive support to a group of accounts
- Responsible for pipeline management at the account level
Responsibilities
- Manage and execute on your account plans to ensure business and financial objectives are achieved
- Track business performance vs. budget including managing bottom-up planning, opportunities and risks, monthly tracking and reporting.
- Build and maintain strong, client relationships and governance across all levels.
- Account Management: Own the relationships and P&L for a select group of clients (issuers and acquirers). Manage contractual responsibilities for your accounts.
- Business Development: Identify new revenue opportunities and support clients in growing their business. Work closely with senior account team members to develop sales strategies for Mastercard products and services to add value to the clients.
- Oversee and liase with key internal cross-functional teams to ensure key business outcomes and project delivery. This includes holding internal teams to account to maintain superior customer service levels and operational excellence.
- Helps in complex customer support situations and orchestrating between internal teams and customers
- Project and Process Management: follow established standards and procedures for account planning, tracking of accounts performance and client engagement.
All About You
- Bachelor's degree required.
- Proficiency in English, both written and spoken
- Experience in the payments industry (acquiring, issuance, etc.) or in financial services is a must.
- Proven work experience as an Account Lead, Key Account Manager or relevant role.
- A self-motivated individual who is willing to learn new technologies and techniques in order to keep Mastercard operating ahead of the competition.
- Strong interpersonal and communication skills - ability to build strong working relationships and influence key stakeholders at all levels of an organization, including c-suite executives
- Ability to develop trust and credibility with peers, internal and external stakeholders
- Experience executing and managing sales pipeline and go to market strategies
- Results-oriented and customer-focused
- Strong problem solving and analytical skills
- Ability to prioritize multiple responsibilities and Customer deliverables
- Confident, proactive personality with demonstrated persistence in resolving issues
- Excellent strategic thinking and a proven track record of identifying opportunities that increase revenue.
- Demonstrate the skill set to work in a rapidly changing and developing environment, with sound decision making processes.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Team Lead - Key Account Management
Publicado há 11 dias atrás
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This is a vacancy that aims to collect talent for future positions.
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'.
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon 'It's always Day1'. Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022. ge, we are conscientious that 'Success and Scale Bring Broad Responsibility'. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon 'It's always Day1'. Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.
Amazon is looking for an SVS Team Lead to manage a team of Brand Specialists. Strategic Vendor Services (SVS) are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
The service is delivered primarily through Brand Specialists assigned to specific vendors. As Brand Specialist Team Lead for Strategic Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors' needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making.
Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.
Key job responsibilities
- Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
- Own the relationship with the most important vendors subscribed to the SVS service
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with the BR SVS Central team to drive adoption of tools and offshore processes and drive productivity within your team
- Develop the right skill sets within the team and allocate resources to vendors - Grow and develop people into a talent pool for Amazon
Basic Qualifications
- Bachelor's degree
- Experience in retail or in fashion and consumer goods industries or in consulting
- Proactiveness in taking ownership and driving business performance
- Ability to build effective relationships with stakeholders and key partners
- Business proficiency in English language (written and verbal)
- People Management Skills
Preferred Qualifications
- Clear and effective communication with functional groupings
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Partnerships Manager (Acquisition & Account Management)
Publicado há 4 dias atrás
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Sobre nós:
A Asksuite foi eleita por 6 anos consecutivos a melhor plataforma de chatbot do mundo para o ramo de hospitalidade/turismo. Nossa IA atende 24/7 através de mensagens de forma instantânea, multilíngue e em vários canais de atendimento. Nossa plataforma omnichannel centraliza o atendimento humano de todos os canais de um hotel em uma única tela!
Temos clientes em mais de 80 países, fomos eleitos a 7 ª melhor empresa para trabalhar em SC pela Great Place to Work e a melhor do mundo pela Hotel Tech Awards, no segmento de tech para o turismo. Nosso time possui mais de 150 talentos em mais de 7 países e estamos buscando uma pessoa com vontade de aprender e crescer junto com a gente!
Sobre a vaga:
Estamos procurando por um(a) Gerente de Parcerias baseado(a) em Florianópolis para impulsionar tanto a aquisição de novos parceiros quanto a gestão da nossa base de parceiros já existente. Esta função combina um perfil comercial com a gestão de relacionamentos, garantindo que a Asksuite continue a expandir seu ecossistema através de programas de revenda, afiliados, indicação e parcerias tecnológicas.
O que é esperado desse cargo:
Recrutar, qualificar e integrar novos parceiros em nossos programas de revenda, afiliados, indicação e tecnologia.
Gerenciar e fortalecer o relacionamento com parceiros existentes, garantindo capacitação, engajamento e crescimento da receita.
Conduzir treinamentos, sessões de onboarding e reuniões de negócio periódicas.
Desenvolver e executar iniciativas com parceiros para gerar demanda e fechar negócios.
Acompanhar e reportar métricas de performance, identificando oportunidades de crescimento.
Colaborar com os times de Marketing e Produto para otimizar a jornada do parceiro de ponta a ponta.
Você vai se dar muito bem se:
For uma pessoa altamente comunicativa e tiver um perfil comercial.
Equilibrar com naturalidade a "caça" (novos parceiros) com a "gestão" (relacionamento e capacitação).
Gostar de métricas, desafios e de um ambiente SaaS dinâmico.
For uma pessoa proativa, adaptável e com mentalidade de crescimento.
Team Lead - Key Account Management - Vaga direcionada para Pessoas com Deficiência, Varejo
Publicado há 11 dias atrás
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**Vaga direcionada para Pessoas com Deficiência**
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'.
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon 'It's always Day1'. Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022. ge, we are conscientious that 'Success and Scale Bring Broad Responsibility'. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon 'It's always Day1'. Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.
Amazon is looking for an SVS Team Lead to manage a team of Brand Specialists. Strategic Vendor Services (SVS) are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).
The service is delivered primarily through Brand Specialists assigned to specific vendors. As Brand Specialist Team Lead for Strategic Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors' needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making.
Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.
Key job responsibilities
- Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
- Own the relationship with the most important vendors subscribed to the SVS service
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with the BR SVS Central team to drive adoption of tools and offshore processes and drive productivity within your team
- Develop the right skill sets within the team and allocate resources to vendors - Grow and develop people into a talent pool for Amazon
Basic Qualifications
- Bachelor's degree
- Experience in retail or in fashion and consumer goods industries or in consulting
- Proactiveness in taking ownership and driving business performance
- Ability to build effective relationships with stakeholders and key partners
- Business proficiency in English language (written and verbal)
- People Management Skills
Preferred Qualifications
- Clear and effective communication with functional groupings
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Customer Success (Onboarding/Implementation) - Português & Espanhol (LATAM) JR
Publicado há 2 dias atrás
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Apaixonado por ajudar clientes? Adora gerenciar projetos complexos, construir relacionamentos, garantir a adoção e gerar valor?
Estamos procurando alguém que possa integrar nosso time de Implementation Success, com foco principal em acompanhar e empoderar os nossos novos clientes, garantindo os primeiros resultados e as primeiras percepções de valor da nossa solução.
Esta função requer pensamento estratégico para ver o quadro geral, comunicação eficaz para influenciar os clientes, tenacidade e atenção aos detalhes para manter as implementações no prazo adequado.
Você irá atender clientes nacionais e internacionais (lingua espanhola) com diferentes níveis de conhecimento e de necessidades.
Sobre nós:
A Asksuite desenvolveu o primeiro robô com IA para atendimento hoteleiro, e foi eleita por 6 anos consecutivos a melhor plataforma de chatbot do mundo para o ramo de hospitalidade/turismo. Nossa IA atende 24/7 através de mensagens de forma instantânea, multilíngue e em vários canais de atendimento. Nossa plataforma omnichannel centraliza o atendimento humano de todos os canais de um hotel em uma única tela!
Temos clientes em mais de 90 países, fomos eleitos a 7 ª melhor empresa para trabalhar em SC pela Great Place to Work e a 1ª do mundo pela Hotel Tech Awards, no segmento de tech para o turismo. Nosso time possui aproximadamente 150 talentos em mais de 7 países e estamos buscando uma pessoa com vontade de aprender e crescer junto com a gente!
O que é esperado desse cargo:
Garantir handoff adequado entre as áreas de Vendas e CS
Conduzir o onboarding de novos clientes: entender o negócio, alinhar expectativas e educar o cliente sobre como configurar o chatbot para melhor atender suas necessidades
Criar relacionamentos de confiança com os clientes para garantir uma experiência de onboarding excepcional, transformando-se em relacionamentos de negócios duradouros
Engajar o cliente durante todo o processo, garantindo uma passagem de bastão saudável para o time de Customer Success
Garantir a entrega do primeiro valor, empoderando o cliente para que ele maximize seus resultados
Ser protagonista na construção de processos cada vez melhores de IS
Você vai se dar muito bem se:
Ter uma excelente comunicação verbal e escrita
For apaixonado por crescimento e queira se desenvolver. Aqui as pessoas crescem junto com a empresa (e vice-versa)
Ter habilidades analiticas e multi- tarefa
Ser data driven e focado em resultados
Ter interesse genuíno de ajudar nossos clientes, com empatia na escuta, didática no ensino e resiliência na solução.
Vai ser legal se você tiver (não obrigatório):
Experiência no mercado da empresas SaaS;
Experiência anterior em jornada de CS, com foco em onboarding
Experiência anterior Suporte
Habilidade de negociação;
Inglês a partir do nível intermediário (fala, leitura e escrita);
Vaga de Estágio Afirmativa em Gestão de Contas de Sucesso do Cliente (Customer Success Account Ma...
Publicado há 25 dias atrás
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Venha construir comunidade, explorar suas paixões e fazer seu melhor trabalho na Microsoft junto com milhares de estagiários universitários de todas as partes do mundo. Esta oportunidade permitirá que você traga suas aspirações, talentos, potencial - e entusiasmo pela jornada que está por vir.
A área de Soluções para Clientes e Parceiros da Microsoft (MCAPS) é a organização comercial da Microsoft, responsável pelo relacionamento da empresa com clientes e parceiros em escala global. A missão principal da MCAPS é capacitar clientes e parceiros por meio da Transformação com IA. Nosso objetivo é ajudar organizações de diversos setores a desbloquear valor de negócios utilizando as capacidades da nuvem, IA e tecnologias digitais da Microsoft.
Como estagiário(a) de Customer Success Account Management, você dará suporte a interações com clientes, acompanhando conversas, alinhando objetivos com o portfólio da Microsoft e ajudando na entrega de planejamento e revisões de programas. Você se envolverá com equipes internas, parceiros e partes técnicas interessadas para impulsionar o sucesso dos clientes e gerar impacto nos negócios.
Na Microsoft, os estagiários trabalham em projetos reais em colaboração com equipes ao redor do mundo, enquanto se divertem ao longo do caminho. Você será incentivado(a) a construir comunidade, explorar suas paixões e alcançar seus objetivos. Esta é a sua chance de dar vida às suas ideias e soluções enquanto trabalha com tecnologia de ponta.
A missão da Microsoft é capacitar cada pessoa e cada organização no planeta a conquistar mais. Como colaboradores, nos unimos com uma mentalidade de crescimento, inovamos para capacitar os outros e colaboramos para alcançar objetivos comuns. A cada dia, construímos com base em nossos valores de respeito, integridade e responsabilidade para criar uma cultura de inclusão onde todos possam prosperar no trabalho e além dele.
**Responsibilities**
+ Interagir com principais stakeholders dos clientes, alinhar recursos internos às necessidades dos clientes e construir relacionamentos internos sólidos
+ Aprender modelos de engajamento, fortalecer relacionamentos com clientes e equipes técnicas, e gerenciar contas com foco na compreensão de metas e planos de negócios
+ Ouvir os clientes, alinhar objetivos com o portfólio da Microsoft, participar do planejamento de contas e ajudar a desenhar e entregar programas de trabalho que atendam aos objetivos dos clientes
+ Apoiar o planejamento de programas, priorizar e revisar interações com clientes, aplicar ferramentas de entrega da Microsoft e ajudar a resolver obstáculos para garantir o sucesso contínuo dos clientes
+ Desenvolver aptidão técnica e conhecimento do setor para traduzir interações com clientes em impacto e valor para os negócios
**Qualifications**
**Qualificações Obrigatórias (QOs)**
+ Estar atualmente cursando Bacharelado em Administração, Sociologia, Psicologia, Ciência da Computação ou área relacionada
**Qualificações Desejáveis (QDs)**
+ Capacidade de se comunicar de forma eficaz em inglês (oral e escrita) em nível intermediário ou superior
#EiP #MCAPSEiP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Sobre o mais recente Customer success jr Empregos em Brasil !
Customer Support
Publicado há 5 dias atrás
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Customer Support
Hoje
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