304 Empregos para Customer Relationship - Brasil

Venha transformar o futuro das finanças com a AllStrategy!

Aqui, tecnologia e inovação andam lado a lado para otimizar a gestão financeira de empresas em toda a América Latina. Com mais de 20 anos de história e 19 mil empresas impactadas , seguimos crescendo e buscando talentos que queiram fazer a diferença.

Se você gosta de desafios, aprendizado constante e quer atuar em um ambiente dinâmico e colaborativo, seu lugar pode ser aqui!

O que você encontra na AllStrategy?

• Impacto real: seu trabalho contribui diretamente para a transformação digital de grandes empresas.
• Cultura colaborativa: valorizamos o aprendizado, a troca de ideias e o crescimento conjunto.
• Tecnologia como aliada: trabalhamos com soluções inovadoras para entregar excelência aos nossos clientes.
  
  

Nossos benefícios

️ Salário competitivo – valorizamos seu talento!

️ Modelo de trabalho híbrido – flexibilidade para equilibrar sua rotina.

️ Plano de saúde Unimed e plano odontológico – cuide do que realmente importa.

️ Vale-refeição com desconto simbólico em folha – mais economia para você.

️ Day off no aniversário – porque seu dia merece ser especial.

️ Plano de saúde pet – seu companheiro de quatro patas também faz parte da família!

Como funciona nosso processo seletivo?

Aqui, transparência e agilidade fazem parte do nosso jeito de contratar! Veja como funciona:

Triagem de currículo – avaliamos suas experiências e habilidades.

Teste técnico – um desafio para conhecer seu nível de conhecimento na área.

Entrevista com o RH – queremos entender seus objetivos e trajetória profissional.

Entrevista técnica – bate-papo com um líder ou especialista do time.

Proposta final – se tudo der certo, você recebe nosso convite para embarcar nessa jornada!

Consultor de Customer Service & Relationship Junior

Você é apaixonado por tecnologia e finanças?

Estamos em busca de um Customer Service Representative para fazer parte do nosso time, ajudando nossos clientes a alcançar uma gestão financeira mais eficiente e estratégica com o apoio do nosso sistema.

RESPONSABILIDADES E ATRIBUIÇÕES

• Manter um contato próximo com os clientes, garantir que eles estejam satisfeitos com os produtos ou serviços da empresa e garantir que quaisquer problemas ou preocupações sejam resolvidos rapidamente, conectando os demais times da AllStrategy em busca destas soluções.
• Garantir a adoção da carteira de clientes à utilização da ferramenta, buscar engajamento de usuários administradores e finais.
• Sinalização de necessidade de abertura de projetos ongoing (projeto de renovação / adoção / expansão / apresentação realizado no decorrer da jornada do cliente).
• Tratativas de retenção, com foco em manutenção dos clientes na base a curto prazo e aumento de LTV da carteira.
• Avaliação inicial de melhorias (novas features) do sistema.
• Entendimento dos cenários de planejamento orçamentário do cliente, acompanhamento proativo e entendimento de possíveis necessidades futuras.
• Auxílio direto no controle do churn.
• Participação em reports mensais para gerência e diretoria dos atingimentos e projeções da área.
• Possibilidade de visitas a clientes, se conectando diretamente com sponsors da ferramenta.
  
  

REQUISITOS E QUALIFICAÇÕES

• Ensino superior completo em cursos da área de negócios (Administração, Contabilidade, Economia etc.);
• Conhecimento intermediário em Excel;
• Experiência prévia com atendimento ao cliente;
• Desejável vivência em processos de retenção de clientes.
  
  

Agente de Atendimento ao Associado (Banco de Talentos) Assistente de Relacionamento - Gestão de Inadimplentes Assistente de Atendimento II - Aplicativos e Portais Revendedores Assistente de Atendimento - Área Bancária Assistente de Atendimento II - Suporte ao Franqueados e Organização de Loja Atendente – Área de Cuidado ao Consumidor - Electrolux Assistente Comercial - Sucesso do Cliente #J-18808-Ljbffr

Venha transformar o futuro das finanças com a AllStrategy!

Aqui, tecnologia e inovação andam lado a lado para otimizar a gestão financeira de empresas em toda a América Latina. Com mais de 20 anos de história e 19 mil empresas impactadas, seguimos crescendo e buscando talentos que queiram fazer a diferença.

Se você gosta de desafios, aprendizado constante e quer atuar em um ambiente dinâmico e colaborativo, seu lugar pode ser aqui!

O que você encontra na AllStrategy?

1. Impacto real: seu trabalho contribui diretamente para a transformação digital de grandes empresas.
2. Cultura colaborativa: valorizamos o aprendizado, a troca de ideias e o crescimento conjunto.
3. Tecnologia como aliada: trabalhamos com soluções inovadoras para entregar excelência aos nossos clientes.

Nossos benefícios

Salário competitivo valorizamos seu talento!

Modelo de trabalho híbrido flexibilidade para equilibrar sua rotina.

Plano de saúde Unimed e plano odontológico cuide do que realmente importa.

Vale-refeição com desconto simbólico em folha mais economia para você.

Day off no aniversário porque seu dia merece ser especial.

Plano de saúde pet seu companheiro de quatro patas também faz parte da família!

Como funciona nosso processo seletivo?

Aqui, transparência e agilidade fazem parte do nosso jeito de contratar! Veja como funciona:

1 Triagem de currículo avaliamos suas experiências e habilidades.

2 Teste técnico um desafio para conhecer seu nível de conhecimento na área.

3 Entrevista com o RH queremos entender seus objetivos e trajetória profissional.

4 Entrevista técnica bate-papo com um líder ou especialista do time.

5 Proposta final se tudo der certo, você recebe nosso convite para embarcar nessa jornada!

Consultor de Customer Service & Relationship Junior

Você é apaixonado por tecnologia e finanças?

Estamos em busca de um Customer Service Representative para fazer parte do nosso time, ajudando nossos clientes a alcançar uma gestão financeira mais eficiente e estratégica com o apoio do nosso sistema.

RESPONSABILIDADES E ATRIBUIÇÕES

1. Manter um contato próximo com os clientes, garantir que eles estejam satisfeitos com os produtos ou serviços da empresa e garantir que quaisquer problemas ou preocupações sejam resolvidos rapidamente, conectando os demais times da AllStrategy em busca destas soluções.
2. Garantir a adoção da carteira de clientes à utilização da ferramenta, buscar engajamento de usuários administradores e finais.
3. Sinalização de necessidade de abertura de projetos ongoing (projeto de renovação / adoção / expansão / apresentação realizado no decorrer da jornada do cliente).
4. Tratativas de retenção, com foco em manutenção dos clientes na base a curto prazo e aumento de LTV da carteira.
5. Avaliação inicial de melhorias (novas features) do sistema.
6. Entendimento dos cenários de planejamento orçamentário do cliente, acompanhamento proativo e entendimento de possíveis necessidades futuras.
7. Auxílio direto no controle do churn.
8. Participação em reports mensais para gerência e diretoria dos atingimentos e projeções da área.
9. Possibilidade de visitas a clientes, se conectando diretamente com sponsors da ferramenta.

REQUISITOS E QUALIFICAÇÕES

1. Ensino superior completo em cursos da área de negócios (Administração, Contabilidade, Economia etc.);
2. Conhecimento intermediário em Excel;
3. Experiência prévia com atendimento ao cliente;
4. Desejável vivência em processos de retenção de clientes.

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Solera is seeking a driven and customer-centric Account Manager to support the claims vertical in our office located in São Paulo, Brazil. As an Account Manager, you will be responsible for managing and building relationships with clients in the claims industry, ensuring their satisfaction, and driving revenue growth. This role requires strong analytical, communication, and negotiation skills, along with a proactive and results-oriented mindset.

What You’ll Do

• Serve as the primary point of contact for assigned accounts within the claims vertical, building and maintaining strong relationships with key stakeholders.
• Understand clients' business needs and goals, and proactively identify opportunities to provide additional value and support.
• Collaborate with internal teams, including sales, product, and customer success, to develop and execute account plans and strategies to achieve revenue targets.
• Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.
• Act as a trusted advisor to clients, offering insights, recommendations, and solutions to help them optimize their operations and achieve their objectives.
• Analyze data and metrics to monitor account performance, identify trends, and uncover opportunities for growth.
• Effectively communicate Solera's value proposition, product offerings, and industry trends to clients, ensuring they are well-informed and up-to-date.
• Lead contract negotiations, renewals, and upsell opportunities, driving revenue growth and maximizing client satisfaction.
• Stay updated on industry trends, market conditions, and competitive landscape to identify potential risks and opportunities.

What You’ll Bring

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar customer-facing role, preferably within the claims or insurance industry.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
• Exceptional negotiation and persuasion abilities, with a track record of successfully closing deals and driving revenue growth.
• Customer-centric mindset with a passion for delivering exceptional service and exceeding client expectations.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
• Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.

If you are a driven and customer-centric professional with excellent analytical, communication, and negotiation skills, and have a passion for the claims industry, we invite you to apply for the position of Account Manager - Claims Vertical at Solera's São Paulo, Brazil office. Join our dynamic team and contribute to the success of our clients and the growth of our organization.

#J-18808-Ljbffr

Há mais de 20 anos, cumprimos a missão de democratizar o acesso a serviços financeiros, tornando experiências financeiras mais simples e acessíveis.

Somos um time de pessoas obstinadas, que acreditam na tecnologia e nos serviços como os principais facilitadores para a evolução de nossos clientes e a transformação do papel das finanças.

Atuando em 11 localidades pela América Latina, trabalhamos sob o propósito de desmaterializar o universo financeiro para impulsionar a sociedade.

Como é o nosso time de KAM?

• É o time responsável por ser o guardião da operação do cliente e das receitas com a Dock; tendo a missão de garantir o sucesso da operação de ponta a ponta, gerando resultados para ambos, propondo movimentos operacionais, táticos, de negócio e estratégicos. Profissional responsável por acompanhar os indicadores da operação, bem como, propor soluções de novos negócios atrelados aos produtos que possam proporcionar aumento de receita.
• O time é bastante multidisciplinar e colaborativo, com os integrantes complementando-se entre si para que tenhamos uma camada de borda robusta e relevante, atuando de maneira efetiva na gestão de problemas, e propositiva na geração de negócios.

E o dia a dia, como será?

Buscamos por talentos inigualáveis para nos ajudar a espalhar o poder financeiro!

Nesta função, você irá:

Nesta função, você irá:

• Atuar em um ambiente extremamente dinâmico, lidando com temas que vão desde tecnologia até estratégia de negócios, análise de indicadores operacionais e fluxos financeiros;
• Realizar a gestão do relacionamento com nossos clientes externos, participando de reuniões e conduzindo comunicações com os parceiros;
• Comunicar-se com pessoas técnicas e não técnicas, fazendo a ponte entre diferentes áreas e perfis;
• Ser, junto ao seu gestor, o porta-voz do cliente dentro da Dock e o porta-voz da Dock dentro do cliente — o que exige profundo conhecimento sobre nossos produtos, a operação da Dock e do cliente;
• Identificar oportunidades de negócios e propor soluções com foco em crescimento de receita, especialmente nas frentes de adquirência.

O que esperamos de você?

• Interagir com nossos clientes, buscando oportunidades de evolução de negócios e produtos;
• Experiência comprovada com adquirência, seja em operações, gestão de clientes ou expansão de negócios;
• Conhecer nossas soluções para poder aproveitá-las e inseri-las no contexto do cliente;
• Acompanhamento de KPIs;
• Dar suporte a nossos clientes nas integrações com nossos produtos
• Resiliência.
• Resolução de conflitos
• Administração das entregas das demandas e controle do roadmap do cliente;

É desejável que você tenha:

• Ter experiência com produtos de meios de pagamentos (cartões, bancos, fintech);
• Ter experiência trabalhando com times multidisciplinares (Produto e Engenharia).
• Ter experiência em fazer o relacionamento com o cliente num viés de negocio e operações.

E quais são os benefícios?

• Auxílio alimentação (mercado & restaurante);
• Plano de saúde e odontológico;
• Orientação ergonômica;
• Wellhub e TotalPass;
• Auxílio mensal para despesas com mobilidade;
• Previdência privada após 6 meses de trabalho;
• Licença parental estendida;
• Auxílio creche;
• Auxílio para pais de filhos especiais;
• Disponibilidade de coworking no Brasil inteiro.

Vá mais longe com a gente

A Dock respeita a pluralidade de identidades e trabalha para promover uma cultura inclusiva. Não fazemos distinção de raça, cor, religião, identidade de gênero, orientação sexual, nacionalidade, deficiência ou idade em nenhuma etapa do processo seletivo, reforçando nosso compromisso com a diversidade.

Somos Dockers. Juntos construímos um futuro melhor. Inimaginável. Inesperado. Sem amarras.

Todos os dias, tornamos o universo financeiro mais simples, fácil e amplamente disponível. Fazemos isso questionando verdades estabelecidas, mudando conceitos e projetando o novo.

Nós realmente acreditamos na tecnologia para a evolução dos nossos clientes e para transformar o papel das finanças em todo o mundo, impulsionando a sociedade.

Se você também acredita nesse futuro, vem construir ele com a gente!

#J-18808-Ljbffr

Who are we?

Equinix is the world’s digital infrastructure company , operating over 26 0 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Recruits, onboards, and manages key partner relationships at a Regional level (reseller, referral, and agent), leveraging Account Plans to drive enterprise market adoption of integrated Equinix/Partner solutions to achieve channel/company new bookings and enterprise new logo growth objectives.

Responsibilities

Partner Recruitment

• Researches and understands prospective partner’s products and services, relevant competencies, and geographic coverage

• Evaluates qualifications using Ideal Partner Profile and Targeting Scorecard (includes # customers, related services, # sellers)

• Describes relevant participation requirements and benefits of Partner Programs, describing program application, approval process, and timeline

Integrated Solutions/ Joint Value Proposition

• Engages partner and Equinix cross-functional team members, such as Sales Engineers, Solutions Architects, and Product Management, for technical positioning, alignment, and packaging

• Facilitates development and alignment for joint value proposition and bundled offer

Go-to-market

• Responsible for GTM Preparation: collateral and messaging, JVP content, use cases, partner central, partner directory, and partner sales training

• Establishes Sales ROE and onboarding plan and achieves agreement on how the companies will communicate during sales pursuits

• Engages Channel Marketing and coordinates development of initial go-to-market and first deal strategy

• Responsible for GTM Execution: pipeline development, sales targets, sales plan, deal management, Day 2 support, billing and ordering support, and QBRs

Partner Relationship Management

• Identifies and establishes contact with initial sponsor within prospective partners

• Manages long-term relationships with partners

• Ensures the designation and alignment of Executive sponsors

Partner Development / Activation & Enablement

• Conducts or participates in the process of Reseller Activation

Business/Pipeline Reviews

• Participates in Global Joint Business Planning

• Oversees deal tagging / tracking process

• Has joint funnel oversight

Cross-Functional Collaboration

• Works closely with Equinix Field Sales, Corporate Sales, Sales Engineers, Marketing, Customer Fulfillment and Support, Sales Operations, Operations, and Data Center staff

• Coordinates development and approval of Marketing Plan, targets, strategies, activities, and co-marketing investments to support Channel Partner Business Plan with Platform Partner alignment

• Educates Strategic partners on how to engage Equinix resources (including GSA, SE, CSM) to define, quote, and order solution

• Facilitates cross-functional review of partnership performance, including sales, operations, and marketing, as established in Partner Business Plan

• Leverages executive sponsors appropriately

Communications

• Tailor's message and partner pitch to partner company on how partnering with Equinix can help to grow their business

• Delivers relevant message to confirm mutual interest in moving forward, uncovering interest and motivation of prospective partner stakeholders, identifying their business driver to partner with Equinix

• Expertly articulates business value of joint value proposition with Equinix

Qualifications

• Strong knowledge of channel sales and partner management (Infrastructure Technology Environment)
• Excellent communication and relationship-building skills
• Ability to understand and articulate technical solutions
• Strong organizational and project management skills
• Ability to collaborate and work effectively with cross-functional teams
• Results-oriented and goal-driven mindset
• Strong problem-solving and decision-making abilities
• Familiarity with network, data center, hyperscale, or cloud-based and AI products or services
• Advanced or fluent English and Spanish
• Bachelor's degree required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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Join to apply for the Account Management Associate role at Solera Holdings, LLC.

Join to apply for the Account Management Associate role at Solera Holdings, LLC.

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Solera is seeking a driven and customer-centric Account Manager to support the claims vertical in our office located in São Paulo, Brazil. As an Account Manager, you will be responsible for managing and building relationships with clients in the claims industry, ensuring their satisfaction, and driving revenue growth. This role requires strong analytical, communication, and negotiation skills, along with a proactive and results-oriented mindset.

What You’ll Do

• Serve as the primary point of contact for assigned accounts within the claims vertical, building and maintaining strong relationships with key stakeholders.
• Understand clients' business needs and goals, and proactively identify opportunities to provide additional value and support.
• Collaborate with internal teams, including sales, product, and customer success, to develop and execute account plans and strategies to achieve revenue targets.
• Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.
• Act as a trusted advisor to clients, offering insights, recommendations, and solutions to help them optimize their operations and achieve their objectives.
• Analyze data and metrics to monitor account performance, identify trends, and uncover opportunities for growth.
• Effectively communicate Solera's value proposition, product offerings, and industry trends to clients, ensuring they are well-informed and up-to-date.
• Lead contract negotiations, renewals, and upsell opportunities, driving revenue growth and maximizing client satisfaction.
• Stay updated on industry trends, market conditions, and competitive landscape to identify potential risks and opportunities.
  
  

What You’ll Bring

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar customer-facing role, preferably within the claims or insurance industry.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
• Exceptional negotiation and persuasion abilities, with a track record of successfully closing deals and driving revenue growth.
• Customer-centric mindset with a passion for delivering exceptional service and exceeding client expectations.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
• Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.
  
  

If you are a driven and customer-centric professional with excellent analytical, communication, and negotiation skills, and have a passion for the claims industry, we invite you to apply for the position of Account Manager - Claims Vertical at Solera's São Paulo, Brazil office. Join our dynamic team and contribute to the success of our clients and the growth of our organization.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Solera Holdings, LLC. by 2x

Global Sales Manager (Cosmetics - Remote for the US) (SP) Zonal Sales Manager (Freelancer) – Brazil (f/m/x) Growth Manager, AppDev Sales (Portuguese, English) Business Development Manager - After Sales Marketing & Sales Manager (Regional Business Development)

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Quem é a Dock?

Há mais de 20 anos, cumprimos a missão de democratizar o acesso a serviços financeiros, tornando experiências financeiras mais simples e acessíveis.

Sobre a Dock:

Somos uma equipe obstinada que acredita na tecnologia e nos serviços como principais facilitadores para a evolução de nossos clientes e a transformação do papel das finanças. Atuamos em 11 localidades na América Latina, com o propósito de desmaterializar o universo financeiro e impulsionar a sociedade.

Time de KAM:

• Responsável por garantir a operação do cliente e receitas com a Dock, buscando sucesso operacional e resultados de negócio, propondo melhorias e novas oportunidades.
• Equipe multidisciplinar e colaborativa, atuando na gestão de problemas e geração de negócios.

Responsabilidades diárias:

• Atuar em ambiente dinâmico, envolvendo tecnologia, estratégia, análise de indicadores e fluxos financeiros.
• Gerenciar relacionamento com clientes, participando de reuniões e comunicando-se com diferentes perfis.
• Ser ponte entre áreas técnicas e não técnicas, conhecendo profundamente nossos produtos e operações.
• Identificar oportunidades de crescimento, especialmente em adquirência.

Requisitos:

• Experiência com adquirência, operações, gestão de clientes ou expansão de negócios.
• Conhecimento das soluções da Dock e acompanhamento de KPIs.
• Senso de dono, resiliência e capacidade de resolução de conflitos.

Desejável:

• Experiência com produtos de meios de pagamento (cartões, bancos, fintech).
• Experiência com times multidisciplinares (Produto e Engenharia).
• Relacionamento com clientes focado em negócios e operações.

Benefícios:

• Auxílio alimentação, plano de saúde e odontológico, suporte psicológico, auxílio mobilidade, previdência privada, licença parental, auxílio creche, entre outros.

Nosso compromisso:

A Dock valoriza a diversidade e promove uma cultura inclusiva, sem discriminação por raça, gênero, orientação sexual, deficiência ou idade.

Se você acredita no futuro financeiro que estamos construindo, venha fazer parte da nossa equipe!

#J-18808-Ljbffr

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Solera is seeking a driven and customer-centric Account Manager to support the claims vertical in our office located in São Paulo, Brazil. As an Account Manager, you will be responsible for managing and building relationships with clients in the claims industry, ensuring their satisfaction, and driving revenue growth. This role requires strong analytical, communication, and negotiation skills, along with a proactive and results-oriented mindset.

What You’ll Do

• Serve as the primary point of contact for assigned accounts within the claims vertical, building and maintaining strong relationships with key stakeholders.
• Understand clients' business needs and goals, and proactively identify opportunities to provide additional value and support.
• Collaborate with internal teams, including sales, product, and customer success, to develop and execute account plans and strategies to achieve revenue targets.
• Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.
• Act as a trusted advisor to clients, offering insights, recommendations, and solutions to help them optimize their operations and achieve their objectives.
• Analyze data and metrics to monitor account performance, identify trends, and uncover opportunities for growth.
• Effectively communicate Solera's value proposition, product offerings, and industry trends to clients, ensuring they are well-informed and up-to-date.
• Lead contract negotiations, renewals, and upsell opportunities, driving revenue growth and maximizing client satisfaction.
• Stay updated on industry trends, market conditions, and competitive landscape to identify potential risks and opportunities.

What You’ll Bring

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar customer-facing role, preferably within the claims or insurance industry.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
• Exceptional negotiation and persuasion abilities, with a track record of successfully closing deals and driving revenue growth.
• Customer-centric mindset with a passion for delivering exceptional service and exceeding client expectations.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
• Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.

If you are a driven and customer-centric professional with excellent analytical, communication, and negotiation skills, and have a passion for the claims industry, we invite you to apply for the position of Account Manager - Claims Vertical at Solera's São Paulo, Brazil office. Join our dynamic team and contribute to the success of our clients and the growth of our organization.

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management
Overview
The Manager - Account Management role in the Public Sector team is a critical role in managing and supporting Mastercard's public bank clients (issuers and acquirers).
- Responsible for setting sales strategies for customer accounts and achieving sales goals to drive market share, volume and revenue growth
- Lead and manage existing customer relationships, and work to identify opportunities and customer needs
- Deliver customized solutions and comprehensive support to a group of accounts
- Responsible for pipeline management at the account level
Responsibilities
- Manage and execute on your account plans to ensure business and financial objectives are achieved
- Track business performance vs. budget including managing bottom-up planning, opportunities and risks, monthly tracking and reporting.
- Build and maintain strong, client relationships and governance across all levels.
- Account Management: Own the relationships and P&L for a select group of clients (issuers and acquirers). Manage contractual responsibilities for your accounts.
- Business Development: Identify new revenue opportunities and support clients in growing their business. Work closely with senior account team members to develop sales strategies for Mastercard products and services to add value to the clients.
- Oversee and liase with key internal cross-functional teams to ensure key business outcomes and project delivery. This includes holding internal teams to account to maintain superior customer service levels and operational excellence.
- Helps in complex customer support situations and orchestrating between internal teams and customers
- Project and Process Management: follow established standards and procedures for account planning, tracking of accounts performance and client engagement.
All About You
- Bachelor's degree required.
- Proficiency in English, both written and spoken
- Experience in the payments industry (acquiring, issuance, etc.) or in financial services is a must.
- Proven work experience as an Account Lead, Key Account Manager or relevant role.
- A self-motivated individual who is willing to learn new technologies and techniques in order to keep Mastercard operating ahead of the competition.
- Strong interpersonal and communication skills - ability to build strong working relationships and influence key stakeholders at all levels of an organization, including c-suite executives
- Ability to develop trust and credibility with peers, internal and external stakeholders
- Experience executing and managing sales pipeline and go to market strategies
- Results-oriented and customer-focused
- Strong problem solving and analytical skills
- Ability to prioritize multiple responsibilities and Customer deliverables
- Confident, proactive personality with demonstrated persistence in resolving issues
- Excellent strategic thinking and a proven track record of identifying opportunities that increase revenue.
- Demonstrate the skill set to work in a rapidly changing and developing environment, with sound decision making processes.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.