285 Empregos para Customer Engagement - Brasil

Essa pessoa será responsável por fortalecer o relacionamento com nossa base de clientes, criando e gerenciando um programa de engajamento chamado Guardiões dos Atendimentos Incríveis , que tem como objetivo incentivar clientes promotores e melhorar o relacionamento com aqueles que possuem um NPS mais baixo.

Você será responsável por:

• Desenvolver e conduzir o programa Guardiões dos Atendimentos Incríveis dentro da base de clientes.
• Realizar eventos mensais com os Guardiões, promovendo boas práticas e fortalecendo a comunidade.
• Analisar e acompanhar dados de NPS, identificando oportunidades de engajamento com clientes menos satisfeitos.
• Construir relacionamentos estratégicos com clientes-chave para garantir o uso otimizado da nossa plataforma.
• Trabalhar em conjunto com a equipe de análise e produto para trazer insights estratégicos sobre o engajamento dos clientes.
• Atuar como facilitador entre os clientes e times internos para garantir a resolução de problemas e a evolução contínua da plataforma.

Requisitos:

Para isso, é necessário que você tenha:

• Experiência prévia com Customer Success, Gestão de Contas, Atendimento ao Cliente ou Call Center.
• Habilidade para construir relacionamentos estratégicos e atuar como um embaixador da WeOn para os clientes.
• Capacidade analítica para interpretar dados de NPS e feedbacks de clientes.
• Conhecimento de CRM, plataformas omnichannel e automação de relacionamento será um diferencial.
• Boa comunicação e facilidade para conduzir reuniões e eventos.

Benefícios

Aqui você vai ter vários benefícios, como por exemplo: 

• Café da Manhã toda segunda-feira;
• Total Pass;
• Day Off de Aniversário;
• Incentivo aos estudos;
• No Dress Code;
• Plano de Saúde Unimed (após 90 dias);
• Plano Odontológico (Após 3 meses);
• Total Mind (Plataforma de sáude mental);
• Total Nutri;
• Seguro de Vida Prudential;
• Vale Refeição/Alimentação;
• Vale Transporte.

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CLT, São Paulo Hybrid

Início: Assim que aprovado.

Prazo: Indeterminado, fazer parte do time da consultoria.

Atividades: Estabelecimento de uma relação com as equipes de vendas e serviços, desde o planejamento de contas até o planejamento de sucesso de resultados; Monitoramento de recursos; Estabelecimento de um modelo de envolvimento do cliente; Gerenciamento de todos os aspectos do Plano de Sucesso de Resultados em todas as soluções e áreas de negócios; Acompanhamento dos problemas até sua resolução; Impulsionamento do valor vitalício do cliente em toda a jornada do cliente com a Seidor; Desenvolvimento de estratégias de transformação RISE com o cliente; Criação de um Plano de ação para geração de resultados; Estender e acelerar o crescimento do cliente, com direcionamento para novas contratações e renovações; Realização de reuniões recorrentes com o cliente, para engajamento e suporte.

Local: Presencial, podendo ficar remoto - localizado na Zona Sul de São Paulo - SP, com disponibilidade para realizar visitas presenciais aos nossos clientes.

Requirements

Ensino superior completo.

Conhecimento em produtos e ERP SAP.

Desejável: Conhecimento da ferramenta SAP For Me;

Inglês avançado;

Espanhol intermediário.

Benefits

Assistência Médica: Cuidados com a saúde sempre!

Assistência Odontológica: Sorriso saudável garantido!

️ Vale Alimentação/Refeição: Refeições sem preocupações!

️ Seguro de Vida: Tranquilidade e segurança para a família! ️

About The Company

Somos a SEIDOR uma consultoria de tecnologia que oferece um portfólio abrangente de soluções e serviços em inovação, experiência do cliente, ERP, análise, experiência do funcionário, nuvem, local de trabalho e segurança cibernética. Com uma força de trabalho de mais de 9.000 profissionais altamente qualificados, a SEIDOR tem presença direta em 45 países da Europa, América Latina, Estados Unidos, Oriente Médio, África e Ásia, atendendo a mais de 8.500 clientes. A empresa de consultoria é parceira dos principais líderes em tecnologia, incluindo SAP, Microsoft, IBM, Adobe, Salesforce, Google Cloud, AWS e Cisco. A SEIDOR é uma organização inclusiva, que valoriza a diversidade e está sempre em busca de talentos de diferentes origens e habilidades. Oferecemos oportunidades iguais para todos, assegurando suporte para o seu crescimento profissional. Se você tem paixão pelo que faz e deseja um ambiente que respeita suas necessidades, queremos conhecer você! Diversidade é a nossa força! Se você é uma pessoa com deficiência, queremos que se sinta confortável para se candidatar a qualquer uma de nossas oportunidades. Juntos, construímos um time forte, inovador e preparado para os desafios do futuro. Tem os requisitos? Então essa vaga é para você! Junte-se a nós e ajude-nos a humanizar o mundo através da tecnologia! Vem ser #TimeSeidor Acompanhe a Seidor nas redes sociais:

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**
**1. Immerse into a culture of collaboration:** Be part of a supportive, global community and see firsthand how collective efforts drive meaningful outcomes. Work side-by-side with peers, mentors, and leaders to create impactful solutions.
**2. Gain project-driven experience and take charge of your growth:** solve real problems and see your contributions deliver tangible results. Apply your skills, develop new ones, and build a strong sense of ownership over your work and its impact.
**3. Elevate your profile and gain visibility:** Connect with SAP's global network of leaders and opportunities. Your experience in the SAP Internship Experience Program is a powerful accelerator for your career development.
**What you'll do**
**Position Title:** SAP iXp Intern - SAP Customer Engagement Advisory (CEA)
**Location:** SAP Labs Latin America - São Leopoldo, Brazil (hybrid)
**Expected start date:** October, 2025
*** Please add your resume in English**
**Support the Customer Engagement Advisory (CEA) team, with various activities, such as:**
+ Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
+ Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
+ Support executive events, designing customer presentations accordingly to SAP branding standards; and strategic initiatives, preparing data analysis for business actions.
+ Participate actively in meetings, providing input for leaders' and topic experts' decisions.
+ Assist new colleagues with enablement sessions and contribute to improve the training materials.
**What you bring**
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
+ Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2027/2).
+ Fluent in English (written and spoken). Spanish is an advantage.
+ Passionate for customer success. Experience with customer engagement is a differential.
+ Communicative, relational and managerial skills required. Procedural, analytical and automation skills desirable.
+ Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end-to-end and as part of process.
**About the team**
Guided by a data-driven approach, our mission is to ensure customer success through a blend of initiatives targeted to Premium Engagements customers. We gather feedback and best practices from those customer interactions to inform service development, which drives the creation of scalable services for the broader market. In CEA, we are responsible for continuously evolving the foundational services of the SAP Services and Support Portfolio. Our goal is to consistently adapt to the latest updates and provide the highest-quality advisory within an ever-evolving business environment.
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**SAP'S Diversity Commitment**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
#SAPNextGen
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Additional Locations:

Customer Engagement & Digital Excellence Lead Brazil and LAMEX (Director Level) page is loadedCustomer Engagement & Digital Excellence Lead Brazil and LAMEX (Director Level) Apply locations BRA - Sao Paulo MEX - Mexico City COL - Colombia - Columbia time type Full time posted on Posted 17 Days Ago time left to apply End Date: August 30, 2025 (30+ days left to apply) job requisition id R533054

Job Description

Organon recently announced the formation of the Digital & Commercial Strategy (DCS) organization with the mission to power Organon’s growth through innovative, global commercial strategies combined with next generation digital capabilities.

About You

You are a digital innovator, strategic thinker, and people connector who thrives at the intersection of technology and commercial strategy. You bring a collaborative mindset and a deep understanding of digital transformation, particularly in regulated industries like healthcare or pharmaceuticals.

You’re comfortable navigating ambiguity and turning big ideas into scalable, actionable plans. Whether it’s aligning global capabilities to local priorities or pioneering new approaches to customer engagement, you lead with empathy, clarity, and impact.

Your skills include:

• Expertise in digital strategy, AI, and customer engagement technologies
• Leadership in matrixed, cross-cultural environments
• Strong stakeholder management and influencing ability
• Fluency in English; Spanish and/or Portuguese is a strong asset
• Track record of driving measurable business value through digital innovation

A Day in the Life

• Collaborate with global and regional teams to adapt and implement customer engagement strategies
• Lead discovery and prioritization sessions with commercial stakeholders in Brazil and LAMEX (Mexico and LatAm)
• Guide local teams through the deployment and adoption of enterprise digital solutions
• Serve as a trusted advisor on new digital trends, sharing insights and innovations
• Monitor progress against KPIs, championing data-driven optimization
• Navigate issues, resolve escalations, and ensure smooth operations across platforms
• Stay ahead of regulatory and compliance standards in digital technology
• Host learning sessions, workshops, and forums to share best practices

Purpose/ Impact on the World

In this role, you’ll directly shape how Organon engages with healthcare professionals, patients, and partners across Latin America. Your work will help bring essential medicines and healthcare solutions to more people, more efficiently, and more personally.

By bridging global strategy with local action, you’ll help elevate Organon’s role as a digitally advanced, people-first healthcare company. Your efforts will drive business growth, improve health outcomes, and contribute to a more connected and equitable healthcare experience across the region.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Search Firm Representatives Please Read Carefully
Organon LLC , does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

About Us

At Organon, we aspire to improve the lives of people globally by unleashing the promise of trusted brands across women’s health and other important therapeutic areas. We are committed to becoming the world’s leading women’s health company investing in innovations that support women’s wellbeing. Fueled by its leading contraceptives and fertility businesses, Organon will invest in innovations that support the distinct health care needs of women today. Organon will also focus on its important biosimilars business, focusing on oncology and inflammatory diseases, while also maximizing the value of its trusted dermatology, pain, respiratory and cardiovascular portfolio in countries around the world where there is still great need for these treatments.

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Job Description

Organon recently announced the formation of the Digital & Commercial Strategy (DCS) organization with the mission to power Organon’s growth through innovative, global commercial strategies combined with next generation digital capabilities.
The Customer Engagement & Digital Excellence (cEDGE) team, within DCS, is accountable for uniting local and enterprise customer engagement strategy, technology and execution. cEDGE delivers fit-for-market customer engagement services and innovative solutions to local and enterprise brand teams, enhancing engagement ROI for all external stakeholders, including HCPs, payers, consumers, and others. The team is comprised of the strategy and technology teams that drive our Healthcare Professional (HCP) and Healthcare Consumers (HCC) Value Teams, the centralized Commercial Hub and cEDGE Market leaders covering all 14 of Organon’s market entities across 58 countries.

Responsibilities

1. The Customer Engagement & Digital Excellence Lead (Brazil and LAMEX) is a critical member of the cEDGE organization. This individual will serve as a single point of accountability in the market(s) for execution, integration, adoption, and business value measurement of customer engagement and digital capabilities. In addition to tailoring global solutions to meet market needs, they will drive value-generating market innovations/experimentations in partnership with global cEDGE and other teams (e.g. Artificial Intelligence and Automation, Data & Analytics). This individual should have an entrepreneurial, innovative and “scrappy” mindset. They should be a problem solver with the ability to both define and drive market-relevant customer engagement strategies that employ appropriate digital technology leveraging a multi-channel, customer centric approach. Additionally, they should be skilled at building partnerships with internal and external stakeholders to deliver business value.
2. This position will act as connector between global teams and markets. The individual will work, in full partnership with market Commercial Leadership Team(s), to ensure alignment with local strategic imperatives, and with the global DCS team to deploy and adopt the market-relevant central capabilities from the Customer & Consumer Engagement Value Teams, Commercial Hub, Data & Analytics, Artificial Intelligence (AI) & Business Technology Services (BTS) teams.
   This role geographically covers Brazil, as well as LAMEX region, which includes Mexico and other key markets (Costa Rica, Dominican Republic, Panama, Puerto Rico, Colombia, Ecuador, Peru, Argentina, Chile, Paraguay, Uruguay, Bolivia, Honduras, Nicaragua, Guatemala, El Salvador and Bahamas) in the Latin America.

Key Responsibilities

1. Champion global capabilities and support markets in unlocking value to meet their local priorities. Align with local market teams on the ‘art of the possible’ with global DCS service offerings (HCP/HCC Value Teams, Commercial Hub, D&A, AI etc). Align local customer engagement strategies with market priorities and growth drivers, ensuring the activation of appropriate global capabilities. Translate agreed strategy into market technology roadmap with actionable implementation plan. Drive the deployment and sustained adoption of customer engagement capabilities into markets, acting as market advisor and local leader of the in-market deployment. Partner with delivery teams to align on scope, timeline, change support, and ensure implementation success and sustained adoption with benefits clearly aligned and measured.
2. Demand Management: Partner with local stakeholders to drive an effective technology/digital demand intake process, ensuring new locally-initiated demands for DCS (Customer Engagement, D&A, AI, BTS) are assessed for relevancy, well-defined and documented, and tied to measurable outcomes (business or compliance impact).
3. Manage and prioritize the implementation of global customer engagement projects. Assess global projects as part of agreed market roadmap and local strategy; determine relevancy (including impact, risk and investment required) and align both global & local stakeholders on prioritization, timeline, business value and implementation approach.
4. Act as a Change Catalyst to showcase benefits of global capabilities and value-generating local innovations. Demonstrate the business impacts and clear value realization. As a leader in the Digital & Commercial Strategy (DCS) community, ensure regular reporting of key market activities and results, and active participation in relevant forums to ensure sync-up with Organon global strategies (Commercial, Franchise, Customer Engagement, Digital, D&A, BT Services, AI) and support rapid and effective market best practice sharing.
5. Support shaping the measurement of success KPIs and gain alignment with market stakeholders. Monitor and maximize adoption of capabilities in local markets. Identify constraints preventing adoption and value realization, implement resolutions together with relevant stakeholders.
6. Drive Data & Analytics pull-through in local market. Work closely with DCS D&A team for capabilities implementation and with market stakeholders to remove barriers of adoption and identify valuable improvements.
7. Drive Artificial Intelligence pull-through via market education, demand management and governance working closely with AI global capabilities team and council.
8. Drive value-generating, prioritized market innovations/experimentations in partnership with global cEDGE and other teams (including Artificial Intelligence and Automation) to deliver commercial efficiency and customer engagement improvement. Supporting the ideation, implementation, adoption and best practice sharing to facilitate scale up where relevant.
9. Drive, govern and maintain critical Commercial local applications ecosystem to ensure integration with Organon platform solutions, compliance with regulations and provide audit support. As required, manage vendor relationships to support these applications.
10. Serve as point of escalation for local team on DCS-related technology or services issues that impact service levels, and provide ‘post-live’ support for DCS capabilities delivered by Value Teams and Business Technology Services. For other technology needs (eg desk side support), create the pathways necessary to connect with relevant teams to resolve issues including education of local market stakeholders on the appropriate escalation steps.

Required Education, Experience and Skills

1. 10+ years of experience in digital capabilities and technology; partnering with business leadership teams in developing, adopting and executing digital strategy to enable business outcomes.
2. Strong digital and technology skills to support the deployment of large scale or enterprise-level programs, with hands on experience in full project cycle including business requirements gathering, deployment, adoption and value measurement.
3. Cross-functional strategic problem solver with proven track record in driving Commercial strategies and Customer Engagement growth, with particular focus on life sciences.
4. Effective at working across organizational boundaries.
5. Strong consultative interpersonal and stakeholder engagement skills. Extensive experience in engaging and influencing senior stakeholders to drive strategic decisions and supporting teams through extensive change management.
6. Strong capabilities in leveraging data and analytics to support decision-making and prioritization based on business value.
7. Knowledge of latest HCP/HCC engagement trends and industry best practices. Strong process and technology knowledge in digital marketing capabilities including marketing automation tools, social marketing tools, marketing analytics, field force engagement tools (e.g. CRM, Event management). Up to date on AI technology and its application in the Customer Engagement area.
8. Business & financial acumen, with good understanding of pharma evolving landscape. Ability to translate business needs into process and technology solutions, strong understanding on financial impact of decisions and alignment of strategic business goals.
9. Good experience in Project Management with strong track record of success in project planning, budget, and risk management.
10. Fluency in English is required, and proficient in local language, i.e. Spanish or Portuguese will be a plus.

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What you will do

About Gnosis Pay

Gnosis Pay is the first Decentralized Payment Network (DPN), bridging the gap between real-world payments and blockchain transactions. By introducing the first-of-its-kind Visa-certified debit card directly connected to a self-custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3-based payments simple and intuitive. Gnosis Pay is an open framework, providing the platform and tooling for Web3 projects, wallets, and financial institutions to build their own decentralized payment solutions. For more information about Gnosis Pay, check out our website:

About the role

Become a part of our energetic Customer Operations team, where putting customers first and delivering world-class customer service is the core of our mission. In this role, you will engage directly with cardholders, ensuring their needs and expectations are not just met, but exceeded. This role is more than just responding to inquiries; it's about building lasting relationships, embodying our brand values in every conversation, and being an advocate for our users' needs. We expect you to actively listen to customer feedback and be a driving force for change within our organization. This includes suggesting innovative ways to enhance our service quality – from rethinking our operational processes to spearheading advancements in our internal systems.

• Engage Directly with Cardholders: Handle inquiries and concerns with a focus on providing personalized and empathetic service.

• Problem Solving: Address and resolve cardholder issues promptly, using creative and effective solutions.

• Educate and Inform: Help cardholders understand our products and services, guiding them to make the most of what we offer.

• Feedback Implementation: Actively listen to cardholder feedback and collaborate with internal teams to translate this feedback into tangible improvements in our processes and systems.

• Process Optimization: Contribute to the continuous refinement of our operational procedures to enhance cardholder satisfaction.

• Brand Advocacy: Represent and embody our company's values in every interaction, strengthening our brand’s relationship with its customers.

• Team Collaboration: Work closely with other team members and departments to develop strategies that improve overall service quality and efficiency.

• Stay Informed and Adapt: Keep up-to-date with industry trends and best practices to ensure our service standards remain cutting-edge.

Who you are

• Customer-Centric: Your approach is always focused on understanding and meeting the customer needs, ensuring that every action you take contributes positively to their experience.

• You are fluent in English and Portuguese.

• Eager to Learn: You have a strong desire to grow, not only in your role but also within the blockchain industry. You stay informed about industry trends and continuously seek opportunities to enhance your skills.

• Effective Communicator: With excellent verbal and written communication skills, you can convey information clearly and empathetically to a diverse range of customers.

• Problem Solver: You are adept at identifying issues and finding creative, practical solutions to resolve them efficiently.

• Empathetic Listener: You have the ability to understand and share the feelings of others, which helps in building strong relationships with cardholders.

• Team Player: You work well in a collaborative environment and are willing to share knowledge and support your colleagues.

• Adaptable and Resilient: You are comfortable with change and can maintain high performance levels even in challenging situations.

• Detail-Oriented: You pay close attention to the details, ensuring accuracy and thoroughness in your work.

• Advocate for Improvement: You're not just a participant but a contributor, always looking for ways to improve our services and processes.

Nice to have

• Familiar with Web3 & DeFi: You understand the core concepts of decentralized finance & blockchains, and have had experience buying/selling/swapping/bridging tokens.

• Relevant Prior Experience: While not mandatory, previous experience in customer service or a related field or being a Discord mod is beneficial.

Please apply for this position with your CV in English.

What we can offer you

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified applicants will receive consideration for employment without regard to race, ethnic origin, age, religion, belief, marital status, gender identification, sexual orientation, or physical ability.
• Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.

At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

Apply for this job

About us

Since launching in 2015, Gnosis has evolved from a prediction market platform into a comprehensive Web3 infrastructure provider. Our journey includes developing Safe, an industry-standard multisig wallet securing over $100 billion in assets, and CoW Protocol, offering MEV-protected decentralized trading. Gnosis also created Zodiac, a modular DAO toolset enabling customizable governance systems.
In 2021 Gnosis launched the Gnosis Chain through a merger with xDai. This low-cost, reliable L1 supports decentralized applications with high security and uptime.

Today, Gnosis focuses on scaling blockchain technology beyond infrastructure, delivering consumer-facing applications that rival traditional systems in user experience. The ecosystem aims to revolutionize key areas like payments, decentralized AI, and the open web. United by the GNO token, Gnosis's aligned projects work towards a decentralized future where users have greater control and privacy. Gnosis Chain serves as the secure, EVM-compatible foundation supporting this growing ecosystem of innovative products.
Embrace the future of decentralized technology with Gnosis, and join us as we build the open internet together!

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What you will do

About Gnosis Pay

Gnosis Pay is the first Decentralized Payment Network (DPN), bridging the gap between real-world payments and blockchain transactions. By introducing the first-of-its-kind Visa-certified debit card directly connected to a self-custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3-based payments simple and intuitive. Gnosis Pay is an open framework, providing the platform and tooling for Web3 projects, wallets, and financial institutions to build their own decentralized payment solutions. For more information about Gnosis Pay, check out our website:

About the role

Become a part of our energetic Customer Operations team, where putting customers first and delivering world-class customer service is the core of our mission. In this role, you will engage directly with cardholders, ensuring their needs and expectations are not just met, but exceeded. This role is more than just responding to inquiries; it's about building lasting relationships, embodying our brand values in every conversation, and being an advocate for our users' needs. We expect you to actively listen to customer feedback and be a driving force for change within our organization. This includes suggesting innovative ways to enhance our service quality – from rethinking our operational processes to spearheading advancements in our internal systems.

• Engage Directly with Cardholders: Handle inquiries and concerns with a focus on providing personalized and empathetic service.

• Problem Solving: Address and resolve cardholder issues promptly, using creative and effective solutions.

• Educate and Inform: Help cardholders understand our products and services, guiding them to make the most of what we offer.

• Feedback Implementation: Actively listen to cardholder feedback and collaborate with internal teams to translate this feedback into tangible improvements in our processes and systems.

• Process Optimization: Contribute to the continuous refinement of our operational procedures to enhance cardholder satisfaction.

• Brand Advocacy: Represent and embody our company's values in every interaction, strengthening our brand’s relationship with its customers.

• Team Collaboration: Work closely with other team members and departments to develop strategies that improve overall service quality and efficiency.

• Stay Informed and Adapt: Keep up-to-date with industry trends and best practices to ensure our service standards remain cutting-edge.

Who you are

• Customer-Centric: Your approach is always focused on understanding and meeting the customer needs, ensuring that every action you take contributes positively to their experience.

• Effective Communicator: With excellent verbal and written communication skills, you can convey information clearly and empathetically to a diverse range of customers.

• Familiar with Web3 & DeFi: You understand the core concepts of decentralized finance & blockchains, and have had experience buying/selling/swapping/bridging tokens.

• Problem Solver: You are adept at identifying issues and finding creative, practical solutions to resolve them efficiently.

• Empathetic Listener: You have the ability to understand and share the feelings of others, which helps in building strong relationships with cardholders.

• Team Player: You work well in a collaborative environment and are willing to share knowledge and support your colleagues.

• Adaptable and Resilient: You are comfortable with change and can maintain high performance levels even in challenging situations.

• Detail-Oriented: You pay close attention to the details, ensuring accuracy and thoroughness in your work.

• Eager to Learn: You have a strong willingness to learn and grow, staying informed about industry trends and constantly seeking ways to improve your skills.

• Advocate for Improvement: You're not just a participant but a contributor, always looking for ways to improve our services and processes.

Nice to have

• Multi-Lingual - You are fluent in multiple languages.

• Relevant Prior Experience: While not mandatory, previous experience in customer service or a related field or being a Discord mod is beneficial.

What we can offer you

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified applicants will receive consideration for employment without regard to race, ethnic origin, age, religion, belief, marital status, gender identification, sexual orientation, or physical ability.
• Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.

At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

Apply for this job

About us

Since launching in 2015, Gnosis has evolved from a prediction market platform into a comprehensive Web3 infrastructure provider. Our journey includes developing Safe, an industry-standard multisig wallet securing over $100 billion in assets, and CoW Protocol, offering MEV-protected decentralized trading. Gnosis also created Zodiac, a modular DAO toolset enabling customizable governance systems.
In 2021 Gnosis launched the Gnosis Chain through a merger with xDai. This low-cost, reliable L1 supports decentralized applications with high security and uptime.

Today, Gnosis focuses on scaling blockchain technology beyond infrastructure, delivering consumer-facing applications that rival traditional systems in user experience. The ecosystem aims to revolutionize key areas like payments, decentralized AI, and the open web. United by the GNO token, Gnosis's aligned projects work towards a decentralized future where users have greater control and privacy. Gnosis Chain serves as the secure, EVM-compatible foundation supporting this growing ecosystem of innovative products.
Embrace the future of decentralized technology with Gnosis, and join us as we build the open internet together!

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Por que trabalhar na Rentcars?

Somos a maior plataforma de locação de veículos da América Latina e um dos maiores players mundiais do setor. Desde 2009, conectamos nossos clientes às melhores opções de carros para alugar.

Por que trabalhar na Rentcars?

Somos a maior plataforma de locação de veículos da América Latina e um dos maiores players mundiais do setor. Desde 2009, conectamos nossos clientes às melhores opções de carros para alugar.

Hoje, estamos presentes em mais de 160 países! Somos parceiros das melhores e maiores locadoras, em mais de 5 mil cidades e 20 mil pontos de retirada em todo o mundo.

Com sedes em Curitiba (PR) e em Amsterdã (na Holanda), somos globais e focados em excelência e inovação! Também somos Great Place to Work, e certificados pelo B-Corp, o que reforça nosso compromisso com a sustentabilidade, diversidade e cuidado com nossos Renties - como chamamos nossos colaboradores.

Nessa posição você ficará responsável por:

• Liderar, supervisionar e capacitar os colaboradores do time, garantindo o bom atendimento e a produtividade;
• Dar suporte aos agentes durante todas as etapas do atendimento, tal qual, à coordenação e gerência conforme necessidade;
• Garantir a aderência de escala e o cumprimento de indicadores, promovendo ações que estimulem a motivação constante dos agentes;
• Desenvolver a equipe e sua visão crítica através de treinamentos, monitorias, feedbacks constantes, orientações diárias e exemplos práticos;
• Gerir a folha de ponto dos colaboradores assegurando a sua atualização diária;
• Contribuir para a a melhoria nos processos, assim como, buscar conhecimento do mercado e da concorrência com finalidade de aperfeiçoar e agregar À visão do negócio;
• Criar e executar planos de ações com base nos números analisados nos relatórios, tal como, entender as principais demandas, otimizando os processos para melhorar os KPI'S;
• Estimular, promover e manter um ambiente de competitividade saudável, de colaboração e de bom relacionamento entre colaboradores e equipes;
• Criar ou participar do desenvolvimento de campanhas de incentivo, assim como acompanhar, apurar e divulgar as campanhas em andamento, assegurando que os objetivos sejam alcançados.
  
  

O que esperamos de você:

• Domínio em G Suite (Google Sheets, Google Slides etc.);
• Conhecimento intermediário no Pacote Office;
• Disponibilidade para trabalhar no período da madrugada, aos finais de semana e feriados;
• Organização e vontade de assumir responsabilidade;
• Sensibilidade e empatia com pessoas;
• Boa comunicação oral e escrita;
• Inteligência emocional;
• Saber construir pensamentos lógicos e críticos;
• Foco em resultados;
  
  

O que pode ser um diferencial:

• Segundo idioma;
• Ensino Superior (completo ou cursando).
  
  

A gente sabe que cada pessoa precisa de liberdade para fazer suas escolhas, por isso nosso programa de benefícios é flexível! Chamamos ele, carinhosamente, de Beneflex, e funciona assim: você tem alguns benefícios base, sem custo, e pontos para distribuir entre as opções que melhor te atendem!

Benefícios base:

• (sem custo) Plano de saúde Unimed sem mensalidades para titular e dependentes, somente coparticipação (regional);
• (sem custo) Seguro de vida;
• (sem custo) Vale-refeição ou vale-alimentação (R$34,87 por dia trabalhado), sem descontos, com possibilidade de complementação; Opção por vale-transporte, com desconto de 3%.
  
  

Amplie suas possibilidades com:

• Meu Pet Club, plano de saúde pet;
• Plano odontológico (Metlife), podendo incluir dependentes;
• Wellhub (Gympass) para se exercitar e movimentar o corpo;
• VIK, app gamificado para estimular a prática de atividade física;
• InvestPass para auxiliar na organização financeira;
• Vale cultura, para turbinar seus momentos de lazer!
  
  

Outros benefícios, válidos para todos os Renties:

• RentieScholarship, auxílio financeiro para estudos (graduação, pós-graduação, idiomas ou certificações);
• Learning Rocks, plataforma com foco no desenvolvimento de soft skills;
• Udemy, plataforma de ensino para hard skills;
• Bônus anual atrelado a metas, management by objectives (MBO);
• Day Off de aniversário;
• Sem dress-code;
• Kit maternidade para gestantes, licença-maternidade estendida (6 meses) e auxílio de R$ 800 no mês de nascimento do bebê;
• Keiken, aplicativo de saúde e bem-estar, com assistência psicológica;
• RentieHunter, programa interno de indicações.
  
  

Para quem está na sede, presencialmente:

• Frutas frescas todos os dias;
• Máquina de café e chá à disposição;
• Espaços de descompressão (ping-pong, videogame, etc.);
• Happy hours e outras celebrações.
  
  

Gostou! Inscreva-se agora em nosso banco de talentos e acompanhe as novidades pelo e-mail - nossa principal ferramenta de comunicação. Atente-se às mensagens, você receberá atualizações periódicas.

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Job description

#SomosMaisNaTIM Fazer parte da TIM é se conectar com o que acreditamos e ter MAIS sintonia com todo o TIMe. É aprender novas formas de oferecer ao mundo um trabalho com MAIS propósito. Aprendizado na TIM é MAIS que possibilidade. É o que nos move a fazer MAIS e melhor. É desenvolver habilidades com criatividade e transformar tecnologia em MAIS liberdade. Tecnologia na TIM é MAIS que ter a melhor cobertura. É imaginar as possibilidades com MAIS inovação, conectando todos e todas, com respeito e agilidade. Diversidade e Inclusão na TIM é MAIS que abraçar. É uma cultura cada vez MAIS essencial para o nosso dia a dia. É criar um impacto MAIS positivo sendo quem você é. Vem ser você e fazer parte de um TIMe que tem a coragem para inovar, a liberdade para tentar e a vontade de fazer a diferença na vida das pessoas. #imagineaspossibilidades

Valorizamos a candidatura de Pessoas com deficiência, Pessoas negras, Pessoas LGBTI+, Pessoas 45+ e Mulheres!

Main responsibilities

Descrição do perfil

Responsável por identificar, coletar, preparar, validar, analisar e interpretar dados das operações de Atendimento do Residential, sustentando tecnicamente o ecossistema de relatórios e dashboards voltados para a operação de atendimento e operação técnica, com foco em agilidade, automação e acurácia dos dados.

Terá como missão estruturar e manter soluções informacionais robustas, atuando desde a modelagem de dados até a criação de dashboards executivos e táticos em Power BI, além de realizar manipulação e automação de dados em ambiente cloud, contribuindo também para o desenvolvimento de modelos preditivos, estatísticos e sistemas avançados de aprendizagem e conhecimento organizado.

Principais atividades

• Desenvolver e manter dashboards executivos e táticos em Power BI, com foco em governança, performance e inteligência operacional;

• Criar e otimizar queries SQL em ambientes relacionais e em nuvem;

• Automatizar processos de ETL com Python e Google Cloud Platform (GCP), promovendo escalabilidade das soluções;

• Garantir a consistência, integridade e performance dos dados nos relatórios operacionais e estratégicos da operação de atendimento;

• Colaborar com especialistas da área no fornecimento de dados e estruturas para análises avançadas;

• Trabalhar com múltiplas fontes de dados para construir visões integradas que suportem a tomada de decisão dos níveis tático e executivo;

• Participar de reuniões técnicas com áreas de negócio e tecnologia para levantamento de requisitos e evolução contínua dos produtos analíticos.

Requirements and skills

Conhecimento, Experiência e Formação

•Big Data e Data Analytics;

• Data base management;

• Data Mining;

• Metodologias desenvolvimento lean/agile;

• Desenvolvimento de sistemas;

• Desenvolvimento de protótipo;

• Desejável conhecimento em ferramentas de Inteligência Artificial, Machine Learning, DL, GCP;

• Ferramentas de Análise/Visualização de Dados, Linguagem Programação (SAS, SQL, Pyhton, R, Power BI,

Excel etc.;

• Sólida experiência com análise e manipulação de dados em ambientes complexos e de alta volumetria;

• Domínio de SQL, Power BI, Excel Avançado, Python e Google Cloud Platform (GCP);

• Capacidade de transformar dados em soluções informacionais confiáveis, escaláveis e orientadas a negócio;

• Experiência no setor de Telecomunicações, principalmente com KPIs de atendimento e/ou Banda Larga;

• Vivência em estruturas de MIS ou Inteligência será um diferencial;

• Formação superior completo em Ciência de Dados, Engenharia, Estatística, TI, Economia ou áreas correlatas.

Additional information

Na TIM, o seu bem-estar é o nosso bem-estar, por isso o programa Conexão Bem + Estar tem o propósito de fortalecer o cuidado genuíno da TIM com o TIMe e suas famílias, por meio de iniciativas práticas em diversas frentes para todos e todas estarem sempre bem, na vida pessoal e profissional.

Fique por dentro dos nossos benefícios:

• Programa de Benefícios Flexíveis

• Assistência Médica e Odontológica *

• Benefício Medicamentos *

• Wellhub (ex-Gympass) *

• Vale Alimentação e/ou Refeição

• Programa de Bem-Estar Financeiro

• Previdência Privada

• Aparelho celular com Internet Ilimitada e franquia de Voz

• Convênios e Parcerias com mais de 3.000 empresas e instituições, incluindo parcerias para desconto na sua conta de luz e internet banda larga

• Curso de inglês online extensível a 1 familiar ou amigo

• Programa de Treinamento e Capacitação Internos

• Participação nos Lucros

• Meu primeiro benefício - Auxílio para filhos até 2 anos de idade

• Reembolso Creche (para pais ou mães)

• Modelos de trabalho e jornada flexíveis

• Happy Day - Dia de folga no mês do aniversário

• Licenças estendidas para maternidade, paternidade, casamento e adoção

• Vale Transporte

E outros!

* Extensível a dependentes legais

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