1.200 Empregos para Contact Center Solutions - Brasil

Join to apply for the Customer Service role at JAS Worldwide

1 year ago Be among the first 25 applicants

Join to apply for the Customer Service role at JAS Worldwide

Get AI-powered advice on this job and more exclusive features.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Customer Service is the primary contact for any customer. The CS is responsible for intercepting shipping orders, keying orders into system, conducting follow-up to requestors/ customers/foreign JAS offices. The CS is responsible for all communication between the various departments within the company and its customers in order to solve and support in operational duties, ensuring to growth of volumes and GP and cross selling initiatives. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.

ESSENTIAL FUNCTIONS:

• Processes orders for shipment received from customer or foreign JAS offices.
• Compiles sorts and verifies accuracy of data to be entered.
• Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
• Submit into the system total cost for customer, records or files copy of orders received as requested.
• Drive better overall sales and marketing intelligence/insight into their target assigned.
• Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
• Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
• Take marketing operational costs out of their business, thus, driving better marketing ROI. Confers with operations clerk to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares accuracy data or M&S about their target.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts included in their target.
  
  

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Cross selling capabilities
• Customer orientated
• Follow-up on pending issues and orders
• Able to effectively solve problems
• Able to establish priorities and multi task
• English advanced.
  
  

• A minimum of 2 (two) years’ experience in operations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at JAS Worldwide by 2x

Get notified about new Customer Service Specialist jobs in Greater Buenos Aires .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Atuar na área de Customer Success, com foco na excelência no relacionamento com os clientes do escritório contábil. Principal missão será garantir uma jornada fluida e satisfatória, desde o onboarding inicial até o acompanhamento contínuo das entregas fiscais, contábeis e trabalhistas. Responsável por realizar reuniões periódicas com os clientes, monitorar indicadores de sucesso, antecipar dúvidas e atuar como elo entre os departamentos internos e a carteira sob sua gestão. Experiência prévia em atendimento ao cliente

Conhecimento básico em contabilidade

Habilidade de comunicação verbal e escrita

Formação em Administração, Contabilidade ou áreas relacionadas

Experiência em sistemas de gestão

Get notified about new Customer Service Specialist jobs in Jundiaí, São Paulo, Brazil .

Franco da Rocha, São Paulo, Brazil 2 days ago

Franco da Rocha, São Paulo, Brazil 1 month ago

Jundiaí, São Paulo, Brazil R$1,800.00-R$,800.00 3 weeks ago

Barueri, São Paulo, Brazil R$1,52 .28-R 1,522.28 1 week ago

Barueri, São Paulo, Brazil R$ ,522.28-R 1,522.28 1 week ago

Cajamar, São Paulo, Brazil R$ ,693.33-R 1, months ago

Atendimento aos clientes americanos e latinos da empresa de seguros dos EUA. Irá auxiliar nas informações solicitadas, resolver problemas e fazer vendas de produtos e serviços. 

Os atendimentos são todos no idioma inglês e/ou espanhol.

Responsável pela abertura e envio da reserva ao cliente; Responsável por realizar transferências por parte do armador ou cliente; Responsável por informar o agente parceiro sobre a transferência do processo; Responsável pela solicitação e controle de compensation com os armadores; Responsável pela conferência de deadlines e atualização do sistema; Responsável por retornar ao agente sobre questionamentos de atraso de ETD.

About Us:

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

We are seeking a Global Contact Center Executive to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers . This opportunity is open to candidates currently residing in Jundiaí .

Role Overview

The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.

Key Responsibilities

• Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.
• Provide accurate and helpful information in response to client inquiries.
• Document all call activity clearly and accurately in the Back Office system.
• Respond promptly and precisely to online and email requests.
• Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.
• Escalate issues appropriately, following Contact Center protocols.
• Maintain high standards of service quality and professionalism.
• Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Adhere to all company policies and procedures.
• Follow assigned schedules and adapt to changes based on call volume.

Required Skills and Qualifications

• Strong customer service orientation and active listening skills.
• Proficiency in English (spoken and written).
• Excellent verbal and written communication, with attention to grammar and clarity.
• Problem-solving mindset with persistence in resolving issues accurately and efficiently.
• Ability to follow detailed instructions independently.
• High attention to detail and adaptability.
• Consistent focus and enthusiasm throughout the work shift.

If you are passionate about customer service, communication, and creative problem-solving, we encourage you to apply today!

Note: Only candidates currently living in Jundiaí will be considered for this position.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

Get AI-powered advice on this job and more exclusive features.

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

We are seeking a Global Contact Center Executive to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers . This opportunity is open to candidates currently residing in Jundiaí .

Role Overview

The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.

Key Responsibilities

• Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.
• Provide accurate and helpful information in response to client inquiries.
• Document all call activity clearly and accurately in the Back Office system.
• Respond promptly and precisely to online and email requests.
• Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.
• Escalate issues appropriately, following Contact Center protocols.
• Maintain high standards of service quality and professionalism.
• Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Adhere to all company policies and procedures.
• Follow assigned schedules and adapt to changes based on call volume.

Required Skills and Qualifications

• Strong customer service orientation and active listening skills.
• Proficiency in English (spoken and written).
• Excellent verbal and written communication, with attention to grammar and clarity.
• Problem-solving mindset with persistence in resolving issues accurately and efficiently.
• Ability to follow detailed instructions independently.
• High attention to detail and adaptability.
• Consistent focus and enthusiasm throughout the work shift.

If you are passionate about customer service, communication, and creative problem-solving, we encourage you to apply today!

Note: Only candidates currently living in Jundiaí will be considered for this position.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service and Administrative
• Industries Hospitality, Travel Arrangements, and Technology, Information and Internet

Referrals increase your chances of interviewing at HBX Group by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About Us:

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

We are seeking a Global Contact Center Executive to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers. This opportunity is open to candidates currently residing in Jundiaí.

Role Overview

The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.

Key Responsibilities

• Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.
• Provide accurate and helpful information in response to client inquiries.
• Document all call activity clearly and accurately in the Back Office system.
• Respond promptly and precisely to online and email requests.
• Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.
• Escalate issues appropriately, following Contact Center protocols.
• Maintain high standards of service quality and professionalism.
• Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Adhere to all company policies and procedures.
• Follow assigned schedules and adapt to changes based on call volume.

Required Skills and Qualifications

• Strong customer service orientation and active listening skills.
• Proficiency in English (spoken and written).
• Excellent verbal and written communication, with attention to grammar and clarity.
• Problem-solving mindset with persistence in resolving issues accurately and efficiently.
• Ability to follow detailed instructions independently.
• High attention to detail and adaptability.
• Consistent focus and enthusiasm throughout the work shift.

If you are passionate about customer service, communication, and creative problem-solving, we encourage you to apply today!

Note: Only candidates currently living in Jundiaí will be considered for this position.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

About Us:

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

We are seeking a Global Contact Center Executive to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers . This opportunity is open to candidates currently residing in Jundiaí .

Role Overview

The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.

Key Responsibilities

• Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.
• Provide accurate and helpful information in response to client inquiries.
• Document all call activity clearly and accurately in the Back Office system.
• Respond promptly and precisely to online and email requests.
• Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.
• Escalate issues appropriately, following Contact Center protocols.
• Maintain high standards of service quality and professionalism.
• Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Adhere to all company policies and procedures.
• Follow assigned schedules and adapt to changes based on call volume.

Required Skills and Qualifications

• Strong customer service orientation and active listening skills.
• Proficiency in English (spoken and written).
• Excellent verbal and written communication, with attention to grammar and clarity.
• Problem-solving mindset with persistence in resolving issues accurately and efficiently.
• Ability to follow detailed instructions independently.
• High attention to detail and adaptability.
• Consistent focus and enthusiasm throughout the work shift.

If you are passionate about customer service, communication, and creative problem-solving, we encourage you to apply today!

Note: Only candidates currently living in Jundiaí will be considered for this position.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference