279 Empregos para Client Relations - Brasil
Sales Executive (Fluent English)
Trabalho visualizado
Descrição Do Trabalho
Sales Executive (Fluent English) | 100% Remote
At Blue Dot BPO , Brazilian outsourcing company, we connect Brazilian and LATAM talent with top North American clients. Now, were looking for sales professionals ready to take their careers global.
What We Offer
- R$4,500/month (R$5,000 after 6 months) + USD bonuses
- 100% remote sell directly to the U.S. market
- Long-term contract + real career growth opportunities
- Monday to Friday, 12h21h BRT (aligned with U.S. business hours)
What Youll Do
- Prospect actively: cold calls, emails, LinkedIn outreach
- Manage a strong B2B pipeline and qualify leads
- Respond fast to inbound opportunities
- Book meetings with U.S. executives and close deals
- Track activities and KPIs in CRM (HubSpot, Salesforce, etc.)
What Were Looking For
- 2+ years outbound sales (SDR, BDR, Inside Sales)
- Fluent English (C1/C2) daily contact with U.S. clients
- CRM/prospecting tools experience
- Resilient, charismatic, and motivated by results
Nice to Have
- Apollo.io, LinkedIn Sales Navigator, autodialers
- Previous experience with U.S. sales market
- Consistent record of exceeding outbound targets
Tech Setup
- 2 monitors | i7 or equivalent | 12GB RAM+
- High-speed internet | Headset with mic | Quiet office
Work directly with the U.S. market, earn in reais and dollars , and grow your career globally.
Apply now and be part of Blue Dot BPO :
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Senior Client Support Engineer
Publicado há 8 dias atrás
Trabalho visualizado
Descrição Do Trabalho
- O profissional atuará no suporte técnico e na solução de problemas aos clientes;
- Fornecerá suporte técnico para soluções B2B, preferencialmente para integração de sistemas e serviços de segurança;
- Orientará os parceiros nos processos de implantação e configuração, assegurando que eles possam seguir a documentação e as melhores práticas. Abordagem orientada a projetos;
- Atuará como intermediário para explicar os conceitos técnicos as pessoas sem conhecimento técnico, tanto internamente quanto externamente;
- Dará treinamento aos parceiros no uso do sistema e nas melhores práticas de implantação, garantindo uma integração tranquila;
- Revisará documentação técnica para torná-la mais acessível aos parceiros e clientes.
Senior Client Support Engineer
Publicado há 10 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Jornada de Trabalho
Sob demanda inicialmente, podendo ser período integral após alguns meses.
Sobre a VagaBuscamos profissional com experiência em atendimento ao cliente no uso de Protocolos de Autenticação e Autorização como: SAML, Auth, OpenID Connect.
Atividades- O profissional atuará no suporte técnico e na solução de problemas aos clientes.
- Fornecerá suporte técnico para soluções B2B, preferencialmente para integração de sistemas e serviços de segurança.
- Orientará os parceiros nos processos de implantação e configuração, assegurando que eles possam seguir a documentação e as melhores práticas. Abordagem orientada a projetos.
- Atuará como intermediário para explicar os conceitos técnicos às pessoas sem conhecimento técnico, tanto internamente quanto externamente.
- Dará treinamento aos parceiros no uso do sistema e nas melhores práticas de implantação, garantindo uma integração tranquila.
- Revisará documentação técnica para torná-la mais acessível aos parceiros e clientes.
- Sólido entendimento de SAML, OAuth, OpenID Connect e possivelmente outros padrões de autenticação: apache remote_user,
- Experiência em integrar e solucionar problemas de APIs REST, como a Graph API;
- Experiência em soluções e tecnologias de IAM, incluindo Single Sign-On (SSO), Autenticação Multifator (MFA) e controle de acesso baseado em função (RBAC);
- Familiaridade com MS365, Entra ID, Google Workspace;
- Sólido entendimento de conceitos básicos de rede (DNS, TCP/IP, firewalls) e práticas de segurança;
- Capacidade de diagnosticar e resolver problemas de implantação e integração de forma eficiente.
Senior client support engineer
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Global Client Support Specialist
Hoje
Trabalho visualizado
Descrição Do Trabalho
About the Role:
We are seeking a skilled professional to join our dynamic team in Jundiaí.
The primary responsibility of this role is to assist clients with their inquiries, liaise with suppliers, and manage bookings in alignment with operational standards.
Key objectives include addressing client needs efficiently and effectively, providing accurate and helpful information, and maintaining high standards of service quality and professionalism.
Key Responsibilities
- Engage with callers in a professional and enthusiastic manner, representing the organization with excellence.
- Provide prompt and precise responses to online and email requests.
- Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.
- Escalate issues appropriately, following established protocols.
- Maintain high standards of service quality and professionalism.
- Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Adhere to all operational policies and procedures.
- Follow assigned schedules and adapt to changes based on call volume.
Required Skills and Qualifications:
- Strong customer service orientation and active listening skills.
- Proficiency in English (spoken and written).
- Excellent verbal and written communication, with attention to grammar and clarity.
- Problem-solving mindset with persistence in resolving issues accurately and efficiently.
- Ability to follow detailed instructions independently.
- High attention to detail and adaptability.
- Consistent focus and enthusiasm throughout the work shift.
IT Client Support Engineer (Remote, Contract)
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
Referrals increase your chances of interviewing at INFUSE by 2x
Sign in to set job alerts for “Information Technology Support Engineer” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Client Support Engineer (Remote, Contract)
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
Referrals increase your chances of interviewing at INFUSE by 2x
Sign in to set job alerts for “Information Technology Support Engineer” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Client Support Engineer (Remote, Contract)
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
Referrals increase your chances of interviewing at INFUSE by 2x
Sign in to set job alerts for “Information Technology Support Engineer” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSeja o primeiro a saber
Sobre o mais recente Client relations Empregos em Brasil !
IT Client Support Engineer (Remote, Contract)
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
Referrals increase your chances of interviewing at INFUSE by 2x
Sign in to set job alerts for “Information Technology Support Engineer” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Client Support Engineer (Remote, Contract)
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
Referrals increase your chances of interviewing at INFUSE by 2x
Sign in to set job alerts for “Information Technology Support Engineer” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrIT Client Support Engineer (Remote, Contract)
Publicado há 4 dias atrás
Trabalho visualizado
Descrição Do Trabalho
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
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