313 Empregos para Client Relations - Brasil

OVERVIEW OF 73 STRINGS:

73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.

Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures.

Role and Background:

As a Senior Associate in our Client Support team, you will become a connoisseur of our product suite, delivering unparalleled support and training to our clients. This role encourages collaboration with cross-functional teams to drive innovative solutions that have a global impact.

Responsibilities :

Applicants should expect to work weekends as part of their regular schedule

• Achieve proficiency in financial products we support, focusing on our monitoring & valuations tools.

• Provide superior client service, offering prompt and effective resolutions to application support inquiries.

• Troubleshoot client issues with accuracy, working alongside internal teams to document and deploy solutions.

• Manage all support channels, ensuring efficient and competent responses to client inquiries, while juggling multiple requests.

• Maintain meticulous records of client interactions, both written and verbal, within our internal systems.

• Engage regularly with management, fostering collaboration across business lines and regions
  

• Guide clients towards Client Success Managers or training resources to maximize organizational product utilization.
  
  Qualifications :
  
  The ideal candidate is a professional who is a rapid learner of new technologies and financial products. You possess exceptional communication skills, engaging clients effectively. Your detail-oriented approach and passion for resolving complex issues are matched by your ability to provide clear, step-by-step solutions.
  
  

• A bachelor's or master's degree (or equivalent).
  

• Over 3 years of relevant client-facing experience is required.
  

• Interest and/or experience in private markets software solutions is a plus.
  

• Understanding various Private Equity and Private Credit valuation methodologies and approaches is valuable.
  

• Strong Excel skills and a robust understanding of financial markets and securities.
  

• Familiarity with API (REST & SOAP API) & SSO is beneficial.
  

• Aptitude for swiftly mastering new technologies & financial products.
  

• Proven experience in establishing and running support functions, with a focus on building and optimizing processes to enhance efficiency and productivity
  

• Demonstrated ability to scale support functions to meet business needs, implement scalable solutions, and apply best practices for consistent service delivery and growth support
  

• Excellent written and verbal communication skills.
  

• Comfortable navigating challenging concepts and complexity.
  

• Capacity to assimilate and implement new information quickly, while maintaining current job performance.

Bring compassion and clarity to mental health care—one conversation at a time.

The Opportunity

We’re looking for a Client Support Coordinator to join our remote operations team. In this role, you'll be the first point of contact for clients—especially Spanish-speaking individuals—seeking support with mental health services. You'll help onboard new clients, answer questions, and ensure they receive timely, empathetic, and informed assistance across phone, email, and chat.

You’ll be joining a mission-driven team that believes everyone deserves access to high-quality mental health care—and you’ll play a direct role in making that possible.

What You'll Do

️ Manage client communication via email, phone, and live chat

️ Guide new clients through onboarding, documentation, and service orientation

️ Communicate fluently in both spoken and written Spanish, with sensitivity to healthcare language and terminology

️ Respond with empathy, accuracy, and professionalism—especially during sensitive conversations

️ Use platforms like Zendesk and other internal tools to log, track, and manage client inquiries

️ Collaborate with a supportive team to improve processes and elevate the client experience

What We're Looking For

Fluency in Spanish — both verbal and written, without translation tools

LATAM candidates must speak English at an advanced to fluent level.

At least 1 year in a customer service role and 2 years in administrative support

Strong attention to detail and multitasking skills

Cultural sensitivity and the ability to support clients from diverse backgrounds

Willingness to learn, adapt, and grow in a high-impact environment

Strongly prefer candidates from the Philippines and LATAM

Nice to Have:

• Experience in healthcare, mental health, or wellness services
• Familiarity with Zendesk or similar ticketing systems
• Experience supporting US-based clients
• Basic knowledge of HIPAA or willingness to train on data privacy best practices

Schedule:

Monday - Friday, 9:00 AM to 5:00 PM US Pacific Time

Occasional weekend coverage (scheduled in advance)

Salary: PHP 60,000–80,000/month or $6/hr to $/hr

Perks and Benefits:

• Attendance Bonus ( 25/month)
• Performance Bonus
• Anniversary Bonus (₱5,000–₱10,000)
• Referral Bonuses ($300 p r successful hire)

7 Paid Holiday Leaves + 6 Paid Time Off Days

Join Us

If you’re passionate about supporting others, fluent in Spanish, and ready to make a difference in the mental health space, we’d love to hear from you.

Apply now to join a remote-first team focused on meaningful work and compassionate care.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Customer Service, Health Care Provider, and Other
• Industries Hospitals and Health Care

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