321 Empregos para Client Relations - Brasil

Overview

Join to apply for the Client Support Analyst role at HighlightTA .

HighlightTA is the on-demand talent team for Q4.

The Client Support Analyst contributes to the success of the team through flawless and timely execution of website content updates and the delivery of excellent client service. This opportunity is ideal for an individual who enjoys working collaboratively within a team environment and is passionate about delivering exceptional client experiences.

• Work within the Q4 Studio Content Management System to assist publicly traded clients in maintaining up-to-date websites compliant with regulatory standards.
• Conduct frequent quality review checks when performing site updates to ensure accuracy and quality of work.
• Ensure timely delivery of client updates.
• Communicate with clients frequently and professionally to keep them informed on the status of their requests.
• Facilitate high-impact content updates, including the addition or replacement of:
• Webcasting information
• Presentations
• Disclosure documents, including press releases and financial reports
• ESG materials

• Ability to work collaboratively within a team environment.
• Capability to manage multiple simultaneous tasks with competing priorities.
• Strong organizational and detail-oriented approach.
• Excellent communication skills, both written and verbal, in English.
• Independent troubleshooting capabilities.
• Drive to expand knowledge and solve problems.
• Strong prioritization, escalation, and appropriate sense of urgency.
• Ability to work both independently and within a team.

• 2-3 years of customer service experience.
• Experience working in content management systems.
• Experience with ticketing systems.
• Demonstrated knowledge of HTML and CSS.
• Working knowledge of PC and Mac-based environments.
• Financial experience is considered a bonus.

This position may require non-business hours activities such as critical client events, escalations, and holiday coverage, including after-hours, weekend, and holiday support as needed for earnings and/or emergencies.

• Entry level

• Full-time

• Customer Service

• Human Resources Services

Bring compassion and clarity to mental health care—one conversation at a time.

The Opportunity

We’re looking for a Client Support Coordinator to join our remote operations team. In this role, you'll be the first point of contact for clients—especially Spanish-speaking individuals—seeking support with mental health services. You'll help onboard new clients, answer questions, and ensure they receive timely, empathetic, and informed assistance across phone, email, and chat.

You’ll be joining a mission-driven team that believes everyone deserves access to high-quality mental health care—and you’ll play a direct role in making that possible.

What You'll Do

️ Manage client communication via email, phone, and live chat

️ Guide new clients through onboarding, documentation, and service orientation

️ Communicate fluently in both spoken and written Spanish, with sensitivity to healthcare language and terminology

️ Respond with empathy, accuracy, and professionalism—especially during sensitive conversations

️ Use platforms like Zendesk and other internal tools to log, track, and manage client inquiries

️ Collaborate with a supportive team to improve processes and elevate the client experience

What We're Looking For

Fluency in Spanish — both verbal and written, without translation tools

LATAM candidates must speak English at an advanced to fluent level.

At least 1 year in a customer service role and 2 years in administrative support

Strong attention to detail and multitasking skills

Cultural sensitivity and the ability to support clients from diverse backgrounds

Willingness to learn, adapt, and grow in a high-impact environment

Strongly prefer candidates from the Philippines and LATAM

Nice to Have:

• Experience in healthcare, mental health, or wellness services
• Familiarity with Zendesk or similar ticketing systems
• Experience supporting US-based clients
• Basic knowledge of HIPAA or willingness to train on data privacy best practices

Schedule:

Monday - Friday, 9:00 AM to 5:00 PM US Pacific Time

Occasional weekend coverage (scheduled in advance)

Salary: PHP 60,000–80,000/month or $6/hr to $/hr

Perks and Benefits:

• Attendance Bonus ( 25/month)
• Performance Bonus
• Anniversary Bonus (₱5,000–₱10,000)
• Referral Bonuses ($300 p r successful hire)

7 Paid Holiday Leaves + 6 Paid Time Off Days

Join Us

If you’re passionate about supporting others, fluent in Spanish, and ready to make a difference in the mental health space, we’d love to hear from you.

Apply now to join a remote-first team focused on meaningful work and compassionate care.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Customer Service, Health Care Provider, and Other
• Industries Hospitals and Health Care

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