7.193 Empregos para Blue Tree Hotels - Brasil

Technical Consultant

São Paulo, São Paulo R$40000 - R$60000 Y Awin Global

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Purpose of Position
The role of the Support Analyst is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.

Key Tasks

  • Deal with tickets raised via our internal ticketing system
  • Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
  • Identifying technical issues/bugs and escalating as appropriate
  • Administration of a knowledge base used internally and externally
  • Testing of new developments and features
  • Acting as an intermediary between Account Managers and Developers
  • Provide high level training to internal colleagues

Skills & Expertise

  • Experience of working in a customer service role
  • Problem solving skills
  • Ability to understand web languages such as HTML, ActionScript and JavaScript
  • Understands the importance of processes and procedures and the application of these
  • Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
  • Knowledge on writing MySQL queries is highly desirable

Our Offer

  • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
  • Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin's English language course subsidy.
  • Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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Technical Consultant

São Paulo, São Paulo R$40000 - R$60000 Y Scope Technology

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A Scope Technology é uma empresa de telemetria com 25 anos de atuação no mercado.

Temos diversas plataformas e produtos que podem auxiliar nossos clientes a melhorar cada vez mais a gestão de suas frotas.

Estamos em busca de um
Consultor de Suporte
para nos auxiliar nas atividades diárias, oferecendo suporte ao cliente e realizando ajustes internos em nossas plataformas.

O candidato deverá possuir habilidades no pacote Office, principalmente Excel.

Responsabilidades:

  • Acompanhamento e resolução de tickets em plataforma;
  • Colaboração com a equipe interna para aprimorar processos de atendimento e treinamentos;
  • Suporte técnico e esclarecimento de dúvidas sobre o uso da plataforma;
  • Interface com clientes junto ao time de Customer Experience;
  • Apoio ao time operacional e de pós-vendas.

Qualificações:

  • Estar cursando Engenharia, Administração, Ciências da Computação, TI ou áreas relacionadas;
  • Conhecimento em Excel (nível intermediário);
  • Inglês é um diferencial, mas não é obrigatório.

Local do escritório:
Mooca – São Paulo.

Modelo de negocio
: PJ.

Enviar CV para:

Início imediato.

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Technical Consultant

São Paulo, São Paulo R$80000 - R$160000 Y Skyhigh Security

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Job Title:
Technical Consultant - Extended Expertise

About Skyhigh Security:
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun), we strive to be an interactive and engaging place where you can be your authentic self.

We are on these too Follow us on LinkedIn and .

Role Overview:
As a Technical Consultant - Extended Expertise in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.

A Little About The Role
As a Technical Consultant - Extended Expertise in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.

*In this role: *
Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.

*Deployment and Execution *

  • Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
  • Configure security policies, user access controls, and enterprise integrations.
  • Perform policy migration and optimization to ensure compliance and best practices.
  • Conduct pilot testing, UAT, and final production rollout.
  • Deliver technical training and enablement to customer teams to effectively manage the product.

*Customer Engagement & Support *

  • Provide ongoing technical guidance and troubleshooting support for complex issues.
  • Lead best practice workshops and enablement sessions to upskill customer teams.
  • Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
  • Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
  • Manage and escalate customer concerns internally when necessary.

*Customer Adoption & Expansion *

  • Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
  • Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
  • Participate in business reviews and conduct technical health checks to track progress and address gaps.
  • Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
  • Assist with change management and internal advocacy within customer teams to drive long-term adoption.
  • Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.

*Documentation, Knowledge Sharing and Continuous Improvement *

  • Document deployment procedures, configuration settings, and optimization strategies.
  • Contribute to the internal knowledge base for Professional Services and TAM best practices.
  • Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
  • Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
  • Provide feedback on customer pain points and feature requests to Product and Engineering teams.
  • Stay up to date with industry security trends, emerging threats, and SSE product advancements.

*General Background and Experience *
required for a Technical Consultant:

  • 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
  • Strong background in network security, cloud security, and SSE/SASE solutions.
  • Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
  • Proficiency in network protocols, authentication mechanisms, and security frameworks.
  • Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
  • Experience coaching and training customers to use technical products effectively.
  • Ability to manage multiple accounts while prioritizing key customer needs.

*It would be great if you also have *
the following, but they are not required
:***

  • Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
  • Experience working with large enterprise customers and managing multi-region deployments.
  • Experience working with PSA tools (Open Air, Financial Force etc.).

Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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Technical Consultant

Foz do Iguaçu, Paraná R$80000 - R$120000 Y WallStreetdocs

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What we do

We are a global software and professional services company for the financial industry, with offices in the UK, USA, Germany, Brazil, Hong Kong and Indonesia. We specialize in working with investment banks to automate the issuance process for structured products.

Structured products are pre-packaged investment strategies that combine traditional financial instruments with derivatives to meet specific investment objectives. These products offer tailored risk-return profiles, providing investors with customized exposure to various asset classes, while addressing their unique financial needs.

At the heart of the financial services industry, we specialize in providing innovative technology solutions for the structured products market. Our platform streamlines the generation of documentation for structured products, develops dynamic websites to showcase these offerings, and maintains comprehensive databases that empower financial professionals to make informed decisions. We enable our clients to efficiently navigate the complexities of structured products, enhancing their ability to deliver customized investment solutions. Join our team to contribute to cutting-edge tech that drives transparency and efficiency in the structured products value chain.

What we're looking for

We are looking to expand our workflow team of financial automation specialists.

  • Strong knowledge of financial markets and deep interest in tech and coding.
  • You should more than 2 years of JavaScript experience, and inclined to learn about financial markets, particularly in the structured products industry and eagerness to learn.
  • Logical thinker, attention to detail, quick learner, diligent, excellent communication & interpersonal skills and the ability to translate complex ideas into clear explanations.
    Fluency in English

What we can offer you

WSD offers an environment of innovation, self-determination, and opportunity. As part of our team you will establish and develop relationships with major stakeholders within our client firms, work on the cutting edge of automated solutions both in terms of our internal solutions and the tech stacks of the banks we work with, and collaborate with WSD colleagues from junior to executive level.

Our offering is constantly evolving, and presents constant opportunity for those with an ambitious mindset and an appetite to learn. From day one you will have access to industry leading experts, the largest clients in the industry, and the resources of a growing company operating on the bleeding edge.

We are a young, international team. Altogether, we are around 300 people worldwide, with the Headquarters based in Canary Wharf in London. Our clients include every major investment bank, including Goldman Sachs, JP Morgan, Morgan Stanley and Barclays. You will collaborate directly with these banks at a senior level to achieve full automation of their processes.

If you have the skills, experience and drive to excel in this challenging and rewarding role, we would love to hear from you. Apply today and take the next step in your career with us

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

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Technical Consultant

São Paulo, São Paulo R$40000 - R$60000 Y Awin AG

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Purpose of Position

The role of the Support Analyst is hands-on and involves working as part of a team to assist our publishers and advertisers in the use of our bespoke interface and related systems, and to ensure that we provide high quality customer service. This responsible post will provide high-level Technical Support, testing and administration ensuring smooth maintenance of client accounts. The successful candidate will have an interest in digital marketing and possesses strong communication and customer service skills.

Key Tasks

  • Deal with tickets raised via our internal ticketing system
  • Providing a high level of Technical Application Support to internal colleagues, publishers and advertisers via email, phone and a ticketing system
  • Identifying technical issues/bugs and escalating as appropriate
  • Administration of a knowledge base used internally and externally
  • Testing of new developments and features
  • Acting as an intermediary between Account Managers and Developers
  • Provide high level training to internal colleagues

Skills & Expertise

  • Experience of working in a customer service role
  • Problem solving skills
  • Ability to understand web languages such as HTML, ActionScript and JavaScript
  • Understands the importance of processes and procedures and the application of these
  • Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
  • Knowledge on writing MySQL queries is highly desirable

Our Offer

  • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
  • Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin's English language course subsidy.
  • Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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Technical Consultant

R$5000 - R$15000 Y Zoom

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What You Can Expect
As a Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues. You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.

About The Team
Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives. Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.

Responsibilities

  • Leading IT calls with our Customers' technical teams to set-up and configure Single Sign On & User Provisioning
  • Being the technical point of contact for our Customers
  • Resolving customer queries in a professional and timely manner
  • Identifying trends in customer issues and communicate with the wider team
  • Empathizing with every aspect of the Customer journey, putting customers' needs first
  • Troubleshooting issues, reproducing defects and documenting bugs for our engineering teams
  • Communicating with customers and colleagues and resolve issues through email, chat or Zoom

What We're Looking For

  • Possess excellent problem-solving skills to troubleshoot and resolve complex technical issues in a timely manner.
  • Experience in a similar role or customer-facing role in both Portuguese & English
  • Experience with SQL and experience writing SQL queries & Zendesk, API and SSO mandatory
  • Able to resolve customer queries in a professional and timely manner with tasks such as user creation, migrations, authentication.
  • Experience preferably with Infrastructure
  • Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning.
  • Able to lead IT calls with our customers and help them with account creation & Authentication
  • Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value.
  • Be able to work proactively, anticipating customer questions and building trust.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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Technical Consultant

São Paulo, São Paulo Alpar Tecnologia

Publicado há 4 dias atrás

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Estamos em busca de um Technical Consultant de ServiceNow que será responsável por implementar e configurar soluções na plataforma, alinhando tecnologia às necessidades de negócio dos clientes. O profissional trabalhará em projetos de digitalização e automação de processos, contribuindo para a excelência e eficiência das operações de nossos clientes.

Principais Responsabilidades:

  • Desenhar e implementar soluções ServiceNow, incluindo customizações e integrações com outras plataformas.
  • Desenvolver scripts, fluxos de trabalho, formulários e relatórios personalizados.
  • Realizar testes e validações das entregas, garantindo qualidade e aderência aos requisitos.
  • Suportar a equipe na resolução de problemas técnicos e na implementação de melhorias contínuas.
  • Documentar as configurações, scripts e customizações desenvolvidas.
  • Trabalhar em conjunto com equipes multifuncionais para garantir o sucesso dos projetos.

Requisitos:

  • Experiência comprovada em implementações e desenvolvimento na plataforma ServiceNow.
  • Certificação ServiceNow (CSA, CAD ou CIS) é altamente desejável.
  • Experiência com módulos como ITSM, ITOM, ITBM, CSM ou HRSD.
  • Inglês intermediário ou avançado (leitura técnica e comunicação).
  • Forte capacidade de análise, resolução de problemas e trabalho em equipe.
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Technical Consultant

São Paulo, São Paulo Denodo Technologies, Inc.

Publicado há 26 dias atrás

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Select how often (in days) to receive an alert:

Technical Consultant

Job Category: Product & Solutions

Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo’s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit .

We are a fast-growing, international organization with teams across four continents and we work with a cutting-edgetechnology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way

Job Description

As a passionate Technical Consultant, you will be responsible for consulting, solution/problem-solving, and empowering our clients data journey using Data Virtualization.

Our customers’ projects include integrating data in a virtual manner for operational and/or analytical purposes - combining multiple data sources for Advanced Analytics; implementation of Logical Data Warehouses and Virtual Data Marts to enable modern Business Intelligence solutions; modernizing data ecosystems for Hybrid and Cloud environments; and building Agile Operational Reporting on diverse platforms are just a few flavors of your future projects.

Be part of an elite team in a rapidly growing international software product company. Your career with us will combine cutting-edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), exciting growth path for technical, product, and customer-facing roles, direct mentorship, and access to senior management as part of a global team.

Job Responsibilities & Duties

To be successful in this role you will require a combination of high technical expertise, troubleshooting skills and client management skills to conduct on-site and off-site consulting, product implementation and technical problem-solving. In this position you will work directly with engineers: our own staff, our partners, and our customers.

Product and technical knowledge:

  • Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
  • Constantly learn new things and maintain an overview of modern technologies.
  • Be able to address a majority of technical questions concerning customization, integration, enterprise architecture, and general features/functionality of our product.
  • Capable of building and/or leading the development of custom deployments based on and beyond client’s requirements.
  • Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements, and issues.

Presentation and organizational skills:

  • Engage clients in the product architecture, configuration, and use of the Denodo Platform.
  • Know when and where to escalate within the Denodo technical organization and make effective use of those resources.
  • Promote knowledge and best practices while managing deliverables and client expectations.
  • Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.
  • Provide technical consulting and support.
  • Develop white papers, presentations, training materials, or documentation on related topics.

Information Security Responsibilities:

  • Knows and understands the Security Policy and procedures that apply to their work.
  • Ensures that their actions do not result in any security breaches.
  • Informs the owner of the asset of any security incident, real or suspected, that it detects.
  • Is aware of and committed to the Acceptable Use Policy.
Desired Skills & Experience

Required Skills:

  • Experience Range: 3-15 years (new graduates must be top-ranked and exceptionally qualified).
  • Fluency in English and Portuguese required; Spanish will be a plus.
  • University Degree relating to information systems or computer science (Bachelor’s, Master’s, Diploma).
  • Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
  • Solid understanding of SQL and good grasp of relational and analytical database management theory and practice.
  • Good knowledge of modern technologies such as JDBC, XML, and Web Services APIs.
  • Strong technical knowledge in modern architectures.
  • Strong analytical and problem-solving abilities.
  • Active listener.
  • Lots of curiosity. You never stop learning new things.
  • Creativity. We love to be surprised with innovative solutions.
  • Willingness to travel.
  • Be a team worker with a positive attitude.

We value:

  • Experience working with GIT or other version control systems.
  • Experience working with relational, NoSQL, and graph databases.
  • Experience working with data in Cloud platforms (GCP, AWS, Azure), including dbPaaS vendors (Snowflake, MongoDB Atlas, etc.).
  • Experience working with container and orchestration tools (Docker and Kubernetes).
  • Experience working with caching approaches and technologies.
  • Experience in Windows & Linux (and UNIX) operating systems in server environments.
  • Business software implementation and integration projects (e.g. ETL/Data Warehouse architectures, CEP, BPM).
  • Integration with packaged applications (e.g. relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools,…).
  • Industry experience in supporting mission-critical software components.
  • Experience in attending customer meetings and writing technical documentation.
  • Foreign language skills are a strong plus: Spanish, French, German.

Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.

We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.

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Technical Consultant

São Paulo, São Paulo Trellix

Publicado há 13 dias atrás

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**_Job Title:_**
Technical Consultant
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
**A little about the role:**
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
**In this role:**
Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.
+ Deployment and Execution
+ Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
+ Configure security policies, user access controls, and enterprise integrations.
+ Perform policy migration and optimization to ensure compliance and best practices.
+ Conduct pilot testing, UAT, and final production rollout.
+ Deliver technical training and enablement to customer teams to effectively manage the product.
+ Customer Engagement & Support
+ Provide ongoing technical guidance and troubleshooting support for complex issues.
+ Lead best practice workshops and enablement sessions to upskill customer teams.
+ Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
+ Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
+ Manage and escalate customer concerns internally when necessary.
+ Customer Adoption & Expansion
+ Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
+ Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
+ Participate in business reviews and conduct technical health checks to track progress and address gaps.
+ Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
+ Assist with change management and internal advocacy within customer teams to drive long-term adoption.
+ Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.
+ Documentation, Knowledge Sharing and Continuous Improvement
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**General Background and Experience** **required for a Technical Consultant:**
+ 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
+ Strong background in network security, cloud security, and SSE/SASE solutions.
+ Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
+ Proficiency in network protocols, authentication mechanisms, and security frameworks.
+ Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
+ Experience coaching and training customers to use technical products effectively.
+ Ability to manage multiple accounts while prioritizing key customer needs.
**It would be great if you also have** **the following, but they are not required** **:**
+ Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
+ Experience working with large enterprise customers and managing multi-region deployments.
+ Experience working with PSA tools (Open Air, Financial Force etc.).
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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Senior Technical Consultant

São Paulo, São Paulo R$80000 - R$120000 Y TEMENOS

Hoje

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ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Senior Technical Consultant is responsible for providing expertise in one or more implementation areas of the product throughout the stages of TEMENOS products implementation projects. Should have good expertise in Payment Stream & T24 Core with a proven track record in T24 delivery. The Senior Technical Consultant focuses especially on more complex issues and provides guidance and coaching to less experienced Consultants. The Senior Technical Consultant can work with clients or partners in leading the implementation of a specific product as part of the overall project delivery. Able to handle day-to-day challenges and own the resolution of issues as they arise. The Senior Technical Consultant will have a detailed level of knowledge on a minimum of one particular product area, whilst also displaying similar awareness of industry and market trends/behaviors. A strong information-sharing contribution to their aligned Centre of Excellence and input on Product and Process Improvement is also expected.

OPPORTUNITIES

  • You will focus on complex functional problems, generally without day-to-day supervision or direction. Provide guidance and advice to less experienced consultants in case of complex functional issues during the implementation and client relationships development. Has strong proficiency in the tools, systems, procedures that are used to accomplish the job
  • You will demonstrate strong Stakeholder Management Skills with all contacts.
  • You will successfully implement respective Product specialism.
  • You will take a lead role in ensuring the contribution of others adds value.
  • You will coordinate with the TEMENOS maintenance groups to ensure that the product problems identified are understood and resolved
  • You will analyze client business requirements and relate them to TEMENOS products capability
  • You will identify and validate any gaps together with proposals for their resolution (e.g. Workarounds or changes in processes) and ensure any solutions proposed are realistic and within the agreed scope of the project.
  • You will define and validate customization needs for TEMENOS products as per agreed business definitions
  • You will write specifications, if and when needed, for local development and ensure Technical Consultants have a clear understanding of these specifications
  • You will prepare and perform the configuration of TEMENOS products through the definition of static and semi static data for the installation of the core system
  • You will prepare and perform the functional testing to support User Acceptance Testing
  • You will review client organization, processes and workflows and propose of a 'post-picture' to maximize the benefit from TEMENOS' products.
  • You will make recommendations on best banking practices to the Project Manager and alert him on practices that might damage the client's business or contradict legal requirements, before recognition as a problem by the client

SKILLS

  • You should have Educational & Proficiency level: Professional with a minimum of five years of experience in Finance or in banking software consultancy.
  • You should have language skills: Must be fluent in English –verbal and written. Additional language skills would be of benefit
  • You should have technical knowledge: A good understanding of financial and banking processes around Core & Payment Stream
  • You should have product knowledge: Temenos portfolio with expert knowledge in AA. Strong awareness of Industry and market developments, good overall company knowledge.
  • You should have fully understood and be able to deploy the TEMENOS Implementation Methodology.
  • Others: This job involves complex activities demanding considerable coordination to effectively achieve the job's end results. Awareness of other jobs in the project team is necessary as the job activities either influence or are influenced by these

VALUES

  • Care about being a specialist in your field.
  • Commit to coaching and mentoring others.
  • Collaborate with the project team and client.
  • Challenge yourself to constantly improve your Temenos product knowledge.

SOME OF OUR BENEFITS include:

  • Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  • Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  • Family care: 4 weeks of paid family care leave
  • Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  • Study leave: 2 weeks of paid leave each year for study or personal development

Temenos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please let us know.

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