11 Empregos para Analista De Noc - Brasil

SONDA is the largest IT service provider in Latin America, leader in systems integration, support and IT outsourcing. With almost 50 years of experience and in constant growth around the World, and growing so far in in US, as well.

.We are looking for a Network Operations Analyst to join our client’s Early Shift team, providing first-line monitoring and coordination of network incidents across multiple retail locations. This professional will act as the main communication point between the client and the Managed Service Provider (MSP), ensuring timely updates, incident tracking, and clear communication with internal stakeholders.

Location: Nearshore (LATAM)

Work Schedule: Monday to Friday, from 5:00 AM to 12:00 PM ET

Model: Remote

Key Responsibilities

• Monitor network events and incidents, escalating as needed (L1/L2 NOC equivalent).
• Coordinate with the Managed Service Provider for updates and resolution progress.
• Communicate incident status, impact, and resolution details to the Early Shift team.
• Track, document, and report network incidents following established SLAs and procedures.
• Support escalation and root cause analysis processes when required.
• Maintain up-to-date records of communication, incident logs, and service documentation.

Requirements

• Experience in Network Operations , NOC , or related technical support roles.
• Basic understanding of network infrastructure (LAN/WAN, routers, switches, connectivity).
• Familiarity with incident management and ticketing systems .
• Strong English communication skills, both written and verbal.
• Excellent organizational and coordination abilities.
• Availability to work from 5:00 AM to 12:00 PM ET (early shift).

Preferred Qualifications

• Experience in retail network environments or with Managed Service Providers (MSPs) .
• Exposure to network monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Basic certifications such as CompTIA Network+ or CCNA are a plus.

SONDA is the largest IT service provider in Latin America, leader in systems integration, support and IT outsourcing. With almost 50 years of experience and in constant growth around the World, and growing so far in in US, as well.

.We are looking for a Network Operations Analyst to join our client’s Early Shift team, providing first-line monitoring and coordination of network incidents across multiple retail locations. This professional will act as the main communication point between the client and the Managed Service Provider (MSP), ensuring timely updates, incident tracking, and clear communication with internal stakeholders.

Location: Nearshore (LATAM)

Work Schedule: Monday to Friday, from 5:00 AM to 12:00 PM ET

Model: Remote

Key Responsibilities

• Monitor network events and incidents, escalating as needed (L1/L2 NOC equivalent).
• Coordinate with the Managed Service Provider for updates and resolution progress.
• Communicate incident status, impact, and resolution details to the Early Shift team.
• Track, document, and report network incidents following established SLAs and procedures.
• Support escalation and root cause analysis processes when required.
• Maintain up-to-date records of communication, incident logs, and service documentation.

Requirements

• Experience in Network Operations, NOC, or related technical support roles.
• Basic understanding of network infrastructure (LAN/WAN, routers, switches, connectivity).
• Familiarity with incident management and ticketing systems.
• Strong English communication skills, both written and verbal.
• Excellent organizational and coordination abilities.
• Availability to work from 5:00 AM to 12:00 PM ET (early shift).

Preferred Qualifications

• Experience in retail network environments or with Managed Service Providers (MSPs).
• Exposure to network monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Basic certifications such as CompTIA Network+ or CCNA are a plus.

Description
We are seeking an Operations Manager to join our Fulfilment Center's. Our Fulfilment Centers lie at the core of Amazon's rapidly expanding operations network: they are where we handle our highly dynamic inventory. In every Fulfillment Center, our teams receive deliveries, pick products, package them, and ship them out. Each team contributes to our success, and you can be a key player in driving us forward.
These Fulfillment Centers are fast-paced, high-impact, and highly rewarding environments, where adherence to policies and procedures is critical. We are looking for an inspiring and capable leader to ensure we continue delivering on our customer promise while enabling our teams to excel with a customer-obsessed mindset.
Key job responsibilities
As an Operations Manager, you will:
· Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the Fulfillment Center.
· Champion safety initiatives and ensure full compliance to maintain a safe and secure work environment for all associates.
· Coordinate inventory control maintenance and random counts aligned with network strategies, ensuring SOX compliance and consistency.
· Measure quality, inventory integrity, and accuracy, delivering actionable feedback to the operations management team.
· Conduct shift planning and forecasting while effectively assigning and directing work.
· Identify root causes of inventory deviations using cause-and-effect methodologies and implement corrective actions.
· Drive and support network-wide Fulfillment & Operations-focused quality initiatives.
· Review and analyze customer complaints and process defect data, developing comprehensive action plans to minimize future occurrences.
· Promote process improvements while developing your team's capabilities to keep pace with our rapid growth, fostering a culture of excellence and engagement.
· Appraise team performance, providing tailored development, recognition, and coaching to unlock their full potential.
Basic Qualifications
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Speak, write, and read fluently in English
- Experience leading and managing a team
Preferred Qualifications
- Knowledge of Kaizen and Lean methodology techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Do you aspire to make a lasting and dynamic impact on the world? Are you excited about designing innovative solutions and solving tomorrow's challenges today, ahead of the curve?
We have the opportunity for you!
We are seeking an Operations Manager to lead and oversee all inbound/outbound operations within an Amazon Fulfillment Center, ensuring efficient shipping processes and delivery of customer orders.
Our Fulfillment Centers lie at the core of Amazon's rapidly expanding operations network: they are where we handle our highly dynamic inventory. In every Fulfillment Center, our teams receive deliveries, pick products, package them, and ship them out. Each team contributes to our success, and you can be a key player in driving us forward.
These Fulfillment Centers are fast-paced, high-impact, and highly rewarding environments, where adherence to policies and procedures is critical. We are looking for an inspiring and capable leader to ensure we continue delivering on our customer promise while enabling our teams to excel with a customer-obsessed mindset.
Key job responsibilities
- Manage end-to-end outbound operations, including picking, packing, and shipping processes
- Lead and develop a large team of area managers and associates (100+ employees)
- Drive operational excellence through KPI management and continuous improvement initiatives
- Ensure adherence to safety standards and quality control measures
- Optimize resource allocation and labor planning
- Meet productivity targets while maintaining quality and safety standards
- Collaborate with cross-functional teams to improve processes and resolve issues
Basic Qualifications
- Bachelor's degree or equivalent
- Employee and performance management experience
- Experience with lean manufacturing principles
- Advanced English Skills
Preferred Qualifications
- Data-driven decision making skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Inbound Operations Manager, you'll make sure your area is running as smoothly as it should so that we can meet its goals. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.
Key job responsibilities
Create, oversee, and drive a culture of safety and wellbeing
Analyze and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
Analyze performance against relevant business objectives, and put in place actions to improve our operational excellence
- Manage Inbound operations, including receive, stow, transfer-in and ISS processes
- Lead and develop a large team of area managers, operations leads and associates (100+ employees) across multiple shifts
- Drive operational excellence through KPI management and continuous improvement initiatives
- Ensure adherence to safety standards and quality control measures
- Optimize resource allocation and labor planning
- Meet productivity targets while maintaining quality and safety standards
- Collaborate with cross-functional teams to improve processes and resolve issues
Basic Qualifications
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Employee and performance management experience
- Advanced English Skills
Preferred Qualifications
- Data-driven decision making skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Technical Operations Manager, Data Center Tech (English, Portuguese)
_corporate_fare_ Google _place_ São Paulo, State of São Paulo, Brazil
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XThis role is not eligible for immigration sponsorship.
Please submit your resume in English - we can only consider applications submitted in this language.
**Minimum qualifications:**
+ Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
+ 7 years of experience in Electrical, Mechanical/HVAC, or Controls/Automation experience in an industrial/commercial environment.
+ 5 years of experience in a data center or facilities environment.
+ Ability to communicate and write in English and Portuguese fluently to support client relationship management in this region.
**Preferred qualifications:**
+ Bachelor's degree in Industrial Engineering, Electrical Engineering, Mechanical Engineering, Engineering Management, or Reliability Engineering, or a related field.
+ Experience with Reliability Centered Maintenance and in Engineering.
+ Experience communicating effectively with all levels of the organization, including executives.
+ Ability to forecast resource requirements in a data-driven way.
**About the job**
As a Data Center Technical Operations Manager, you will be deeply involved in nearly every aspect of Colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, Hardware operations, Network Infrastructure and third party data center vendors and operators with a focus on Operability, Maintainability and Reliability. In this role, you will represent the operations organization, and will be responsible to ensure Operability, Maintainability and Reliability are critical criteria for Google assets.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
**Responsibilities**
+ Support site selection process through operational and technical knowledge.
+ Perform operational assessment and risk analysis of third party co-location sites.
+ Own co-location sites facility operation within an area/region, with full accountability for this area tactically and strategically.
+ Keep main stakeholders informed about current work and discuss strategic decisions and directions with them.
+ Oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Description
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for chanAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Brazil team! Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
We are looking for Program Manager (PM) to support Fulfillment By Amazon (FBA) Brazil. This position will be based on an Amazon Fulfillment Center (FC) and will support the FBA team to manage its operations. This PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Operations, Transportation, Legal, etc.) to drive strategic and tactical initiatives to improve FBA operations, including Inbound, Outbound and Inventory Management. This position will be focused on processes improvements cross-teams, identifying areas of opportunities, mapping processes and proposing optimizations, as well as managing daily operations. In this role, you will build and own metrics and reports and review performance metrics, being the bridge between FC Operations and business teams.
Key job responsibilities
- Act as the link between FC Operations and FBA Business teams
- Identify gaps, pain points and opportunities in the existing processes and propose improvements
- Dive deep on issues to differentiate isolated issues from structural ones
- Own metrics and reports, as well as keeping track of key metrics and initiatives impact
- Being creative to create solutions that address pain points/opportunities and improve Seller Experience
- Calculate impact/potential of ideas/pain points, making it tangible
- Influence and support the Product team (both LATAM and global teams) on roadmap prioritization
- Suggest/create programmatic solutions and initiatives while creating business cases for the Product team
- Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints
About the team
FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customers returns.
In FBA, we have several teams that manage SX and operations in this business modal. Fullfillment Operations is one of the teams and we manage the whole inventory once it's received in the FC: Inventory management, removals, customer returns, reimbursements and operational processes.
We are a data driven team that owns metrics tracking and evolution, map gaps and implement improvements to impact our sellers and customers.
Basic Qualifications
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Proficient in English, both written and oral
Preferred Qualifications
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Do you aspire to make a lasting and dynamic impact on the world? Are you excited about designing innovative solutions and solving tomorrow's challenges today, ahead of the curve?
We have the opportunity for you!
We are seeking an Operations Manager to lead and oversee all outbound operations night shift within an Amazon Fulfillment Center, ensuring efficient shipping processes and delivery of customer orders.
Our Fulfillment Centers lie at the core of Amazon's rapidly expanding operations network: they are where we handle our highly dynamic inventory. In every Fulfillment Center, our teams receive deliveries, pick products, package them, and ship them out. Each team contributes to our success, and you can be a key player in driving us forward.
These Fulfillment Centers are fast-paced, high-impact, and highly rewarding environments, where adherence to policies and procedures is critical. We are looking for an inspiring and capable leader to ensure we continue delivering on our customer promise while enabling our teams to excel with a customer-obsessed mindset.
Key job responsibilities
- Manage end-to-end outbound operations, including picking, packing, and shipping processes
- Lead and develop a large team of area managers and associates (100+ employees)
- Drive operational excellence through KPI management and continuous improvement initiatives
- Ensure adherence to safety standards and quality control measures
- Optimize resource allocation and labor planning
- Meet productivity targets while maintaining quality and safety standards
- Collaborate with cross-functional teams to improve processes and resolve issues
Basic Qualifications
- Bachelor's degree or equivalent
- Employee and performance management experience
- Experience with lean manufacturing principles
- Advanced English Skills
Preferred Qualifications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Data-driven decision making skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.