106 Empregos para Vitória Santo Antão - Brasil

VENDEDOR EXTERNO - VITÓRIA DE SANTO ANTÃO - Quadro De Vagas

Empresa Contratante: DTEL TELECOM

Vaga anunciada por: BuscarVagas

Área: Comercial

Local: Vitória de Santo Antão-PE

• Apresentação dos planos e ofertas
• Realizar ações em locais de grande fluxo (panfletagem)
• Exposição da marca em lugares estratégicos
• Visitas diárias em setores e rotas pré-definidas com abordagem e prospecção de clientes

• Ensino Médio Completo
• Técnicas de Vendas
• Técnicas de Negociação
• Gestão de Objeções
• Abordagem Comercial
• Análise de Resultados

Ensino Médio

Operador de Caixa - Caja, Vitória de Santo Antônio - PE

• Registrar as compras dos clientes
• Operar o caixa e receber os pagamentos
• Manter o caixa e a área ao redor limpos e organizados
• Realizar abertura e fechamento do caixa, conferindo o saldo ao início e término do turno, assegurando que não haja erros.

• Agilidade
• Excelente atendimento
• Atenção aos detalhes
• Disponibilidade de horário (inclusive finais de semana)
• Não é necessário experiência na função

• Salário: R$ 1.521,00 mensais + ajuda de custo para trabalho aos domingos e feriados (além de folga compensatória)
• Benefícios: Vale transporte, Plano odontológico, Day off no dia do aniversário, Quebra de Caixa de R$ 197,73

Das 12h às 21h20 (2h de intervalo), escala 6x1

Candidate-se rapidamente pelo email:

Job description

Buscamos por pessoas com boa comunicação, proativas, bom desempenho na abordagem e atendimento de clientes.

Agente de Microcrédito atuará no time de Microfinanças, executando as etapas de captação, análise, concessão e negociação de crédito para pequenos empreendedores do programa de Microfinanças do Agroamigo.

Acha que o desafio é para você? Então veja se tem as qualificações necessárias para se inscrever no nosso processo seletivo.

Venha fazer parte dessa família essencialmente FEITA DE GENTE!

Atividades:

• Atendimento presencial, via telefone ou e-mail para os clientes do programa;
• Prospecção de novos clientes;
• Orientação para a boa administração dos créditos concedidos;
• Fazer cobrança imediata dos créditos em atraso;
• Dentre outras atividades.

Ensino médio completo;

Pacote Office (Word e Excel);

Disponibilidade para viagens intermunicipais.

Diferencias:

Experiência na área de vendas;

Formação Técnica em Agropecuária, Zootecnia ou áreas afins.

Salário Base: R$ 1.712,11;

Remuneração Situacional Agente Crescer até R$1.588,14 - Agente Mais até R$ 1.805,40;

Remuneração Variável Máxima Agente Crescer até R$ 1.4 2,26 - Agente Mais até R$ 2.011,64;

Carga Horária 200h mensal.

Benefícios de trabalhar no INEC:

Programa de desenvolvimento e capacitação;

Plano médico e odontológico;

Programa de saúde emocional;

Previdência Privada;

Auxílio Alimentação e Auxílio Cesta Básica: R$ 1.496,46; < p>

Wellhub;

Reembolso Creche;

Seguro de vida.

Traga seu talento para o INEC!

Nossos Contatos:

Escritório Regional Pernambuco Recife Agroamigo

Email:

Faça sua inscrição e participe do nosso processo seletivo.

#INECFEITODEGENTE

#TeamDecolar somos um time de grandes profissionais dedicados a criar as melhores experiências para que as viagens enriqueçam a vida das pessoas. Trabalhamos em equipe, não temos medo de errar e procuramos sempre mais.

#TeamDecolar é crescer, se desenvolver, é traçar uma meta e não parar até alcançá-la. Inovamos, criamos, aprendemos com os erros e assim nos consolidamos como a mais importante plataforma de viagens da América Latina.

Resolvemos problemas complexos e desenvolvemos novas soluções baseadas em tecnologia para estar na vanguarda da indústria de viagens.

Temos um novo desafio para vocês que:

• São protagonistas de seu desenvolvimento profissional e buscam maximizar seu talento.
• São centralizadores de informações e aspiram gerar soluções de alta qualidade.
• São pushers por natureza e se dedicam a fazer as coisas acontecerem.
• São exigentes, competitivos, não se contentam somente com o cumprir mas buscam constantemente se superar.

#LI-HD

#LI-HF1

Quais serão as tarefas?

• Elaborar e acompanhar famtrips com clientes em viagens nacionais e internacionais.
• Análise de indicadores e performance de clientes que permita identificar oportunidades comerciais e priorizar ações dentro da carteira.
• Avaliar e definir um planejamento de contatos/visitas para os clientes da carteira, customizando a estratégia, oferecendo treinamento e capacitação de sistema para nossos parceiros comerciais.
• Entendimento dos relatórios e acompanhamento semanal dos KPIs.
• Alinhamento e validação dos planos de ação junto ao seu gestor.
• Realizar follow-up dos contatos/visitas e ações a serem tomadas.
• Canalizar e gestionar pedidos recebidos para as devidas áreas internas da companhia.
• Elaboração de apresentações, relatórios e análises apresentando os resultados de cada ação para os parceiros.
• Ser a “cara” da HotelDO nos seus destinos atendidos, desenvolvendo relacionamentos com o trade turístico para identificar e desenvolver oportunidades nas localidades.

O que esperamos de você?

• Superior Completo;
• Experiência com mercado de turismo (hotéis, receptivo, operadora de turismo, agência de viagens e outros);
• Excel básico;
• Espanhol intermediário (Desejável).
• Pensamento lógico;
• Escuta ativa;
• Pensamento crítico;
• Organização;
• Bom relacionamento interpessoal.

Que benefícios te esperam?

• Salário competitivo;
• Descontos nos produtos DECOLAR;
• VR/VA flexível;
• Gympass/TotalPass;
• Assistência médica e odontológica;
• Day OFF no seu aniversário;
• Auxílio Creche;
• Seguro de vida!
• Parcerias educacionais.

AHotelDO , Operadora de Turismo com foco B2B, está buscando novos talentos para posições de Executivo de Contas Sênior para atuar em diferentes regiões do país, como Vitória e Interior do RJ.

Você sabia que a HotelDO.

está há mais de 22 anos dedicada ao mercado de viagens B2B e é referência no atendimento aos Agentes de Viagens?

A Operadora disponibiliza em sua plataforma de reservas online um portfólio de produtos turísticos, além de contar com uma equipe de consultores especializados para suporte aos clientes. A HotelDO é uma marca do Grupo Decolar, líder em viagens na América Latina, com parcerias com mais de 120 companhias aéreas, 690 mil hotéis e 7.500 opções de passeios e atividades ao redor do mundo.

Nós te oferecemos

• Ser parte de uma empresa experiente em sua indústria.
• Pertencer a um time de profissionais apaixonados por viajar, tecnologia e inovação.
• Integrar um time que utiliza tecnologia como caminho de inovação e criação de oportunidades.
• Desenvolver sua carreira em um mundo competitivo e desafiador.
• Se você quer fazer parte de um time único, que gosta de resolver, inovar e criar valor, candidate-se!

Faça da Decolar o seu próximo destino!

No Grupo Decolar, temos o compromisso de criar um ambiente de trabalho inclusivo, onde meritocracia e igualdade de oportunidades fazem parte de nossos processos de gestão de talentos, promovendo a diversidade como parte de nossa cultura em evolução.

Who we are

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our work from anywhere policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

The Tier 2 team provides technical services externally to merchants and internally to other Trustly teams such as Business Operations, Risk, Integrations, Customer Success, and Product. This will include services such as investigation and resolution of queries and real-time merchant technical escalations, as well as technical developer support. The team also manages incidents, proactively and reactively, following ITIL best practices. Services will also include work on improving internal and external documentation, developing internal tools to support daily activities and provide support 24/7 in on call rotation.

• SME on resolution of Complex Incidents (escalations).
• Post Incident Review (PIR) Support as SME.
• Advanced Technical Support (Log Analysis and Diagnostics) internal / external audiences.
• Escalation to Tier 3 (Engineering and SRE) on support requests.
• Escalation to Tier 3 (Engineering and SRE) on incidents.
• Create and maintain log of Issues and resolutions.
• Proactive Identification of Trends and Issues.
• Knowledge base articles creation and maintenance.
• Internal Training and knowledge sharing.
• Customer Communication (if necessary) on Support requests.
• Testing and Validation of Fixes of bugs (identified on support requests).
• Change Management internal notifications.
• New feature consultancy as SME to Product team.
• On Call rotation.
• External (mass or individual) notifications per request.

• Excellent English skills (written and verbal).
• The candidate must be able to develop simple solutions using Java or C#, JavaScript, HTML and database queries.
• The candidate must know how to do RESTful API calls.
• The candidate must be able to debug and investigate issues raised by merchants and Trustly's teams.
• Knowledge of other Trustly adopted technologies: AWS Cloud Computing, Salesforce Service Cloud and Database queries.
• Willingness to work on on-call rotation (including night shifts, weekends and holidays).
• Plus, ideally:
  • Previous knowledge of mobile platforms.
  • Previous experience in cloud software development.
  • Previous knowledge of payments services.
  • ITIL knowledge and/or certification.

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
• Life insurance with differentiated coverage;
• Meal voucher and supermarket voucher;
• Home Office Allowance;
• Wellhub - Platform that gives access to spaces for physical activities and online classes;
• Trustly Club - Discount at educational institutions and partner stores;
• English Program - Online group classes with a private teacher;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
• #LIRemote

Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

WHO WE ARE

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

About the team

The Merchant Operations team is responsible for clarifying, solving and escalating customer (merchant) and end-user queries or problems. We are responsible for supporting the internal, external, and third-party customers we use for processing.

What you will do:

• The Role: As aClient Support Specialistat Trustly, you will be a brand ambassador and customer champion. You will report to the Manager, Customer Support, and leverage your experience supporting customers across multiple facets:
• Omni-Channel: Supporting customers across channel types - email, chat/messaging, and phone (video in the future).
• Trouble-shooting : Using a systematic approach to isolating, understanding, and solving complex problems.
• Educate : Helping our customers maximize the benefits of using Trustly products & services.
• Ownership: Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required.
• Technical : Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
• Business/Financial : Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

• Empathy, passion, and obsession for helping customers.
• Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
• Excellent English skills (written and verbal).

Plus, ideally:

• iOS or Android experience.
• Previous knowledge of Salesforce Service/CRM.

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
• Life insurance with differentiated coverage;
• Meal voucher and supermarket voucher;
• Home Office Allowance;
• Wellhub - Platform that gives access to spaces for physical activities and online classes;
• Trustly Club - Discount at educational institutions and partner stores;
• English Program - Online group classes with a private teacher;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

#LIRemote

Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

WHO WE ARE

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

About the team

The Merchant Operations team is responsible for clarifying, solving and escalating customer (merchant) and end-user queries or problems. We are responsible for supporting the internal, external, and third-party customers we use for processing.

What you will do:

• The Role: As aClient Support Specialistat Trustly, you will be a brand ambassador and customer champion. You will report to the Manager, Customer Support, and leverage your experience supporting customers across multiple facets:
• Omni-Channel: Supporting customers across channel types - email, chat/messaging, and phone (video in the future).
• Trouble-shooting : Using a systematic approach to isolating, understanding, and solving complex problems.
• Educate : Helping our customers maximize the benefits of using Trustly products & services.
• Ownership: Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required.
• Technical : Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
• Business/Financial : Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

• Empathy, passion, and obsession for helping customers.
• Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
• Excellent English skills (written and verbal).

Plus, ideally:

• iOS or Android experience.
• Previous knowledge of Salesforce Service/CRM.

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
• Life insurance with differentiated coverage;
• Meal voucher and supermarket voucher;
• Home Office Allowance;
• Wellhub - Platform that gives access to spaces for physical activities and online classes;
• Trustly Club - Discount at educational institutions and partner stores;
• English Program - Online group classes with a private teacher;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

#LIRemote

Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

WHO WE ARE

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

About the team

The Merchant Operations team is responsible for clarifying, solving and escalating customer (merchant) and end-user queries or problems. We are responsible for supporting the internal, external, and third-party customers we use for processing.

What you will do:

• The Role: As aClient Support Specialistat Trustly, you will be a brand ambassador and customer champion. You will report to the Manager, Customer Support, and leverage your experience supporting customers across multiple facets:
• Omni-Channel: Supporting customers across channel types - email, chat/messaging, and phone (video in the future).
• Trouble-shooting : Using a systematic approach to isolating, understanding, and solving complex problems.
• Educate : Helping our customers maximize the benefits of using Trustly products & services.
• Ownership: Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required.
• Technical : Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
• Business/Financial : Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

• Empathy, passion, and obsession for helping customers.
• Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
• Excellent English skills (written and verbal).

Plus, ideally:

• iOS or Android experience.
• Previous knowledge of Salesforce Service/CRM.

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
• Life insurance with differentiated coverage;
• Meal voucher and supermarket voucher;
• Home Office Allowance;
• Wellhub - Platform that gives access to spaces for physical activities and online classes;
• Trustly Club - Discount at educational institutions and partner stores;
• English Program - Online group classes with a private teacher;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

#LIRemote

Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

WHO WE ARE

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

About the team

The Merchant Operations team is responsible for clarifying, solving and escalating customer (merchant) and end-user queries or problems. We are responsible for supporting the internal, external, and third-party customers we use for processing.

What you will do:

• The Role: As aClient Support Specialistat Trustly, you will be a brand ambassador and customer champion. You will report to the Manager, Customer Support, and leverage your experience supporting customers across multiple facets:
• Omni-Channel: Supporting customers across channel types - email, chat/messaging, and phone (video in the future).
• Trouble-shooting : Using a systematic approach to isolating, understanding, and solving complex problems.
• Educate : Helping our customers maximize the benefits of using Trustly products & services.
• Ownership: Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required.
• Technical : Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
• Business/Financial : Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

• Empathy, passion, and obsession for helping customers.
• Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
• Excellent English skills (written and verbal).

Plus, ideally:

• iOS or Android experience.
• Previous knowledge of Salesforce Service/CRM.

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
• Life insurance with differentiated coverage;
• Meal voucher and supermarket voucher;
• Home Office Allowance;
• Wellhub - Platform that gives access to spaces for physical activities and online classes;
• Trustly Club - Discount at educational institutions and partner stores;
• English Program - Online group classes with a private teacher;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

#LIRemote

Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.