61 Empregos para Soporte Técnico - Brasil

Soporte Tecnico

Caçapava, São Paulo ABAI COLOMBIA

Ontem

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SOPORTE TECNICO CONVERGENTE: Atención al cliente multicanal (chat y/o voz). Formación de 21 días, con bono formativo de 10.000 por día asistido. Firma de contrato al día 17. Horario de la campaña: 7am a 9pm (solo se laboran 8 horas rotativas). De domingo a domingo con 1 día compensatorio (se descansan 2 domingos al mes). Domingos y festivos de 8am a 4pm. Contrato a termino indefinido.

Responsabilidades
  • Atención al cliente multicanal (chat y/o voz).
Valued

Abai es una compañía enfocada en ayudar a otras empresas a gestionar eficazmente las relaciones con sus clientes a través de la externalización de procesos y la transformación digital. Nuestras innovadoras soluciones tecnológicas permiten mejorar y optimizar la operaciones, los procedimientos de captación y el back office de cualquier empresa mediante las mejores herramientas de automatización.

Acerca de la empresa

Ayudamos a nuestros clientes a alcanzar el estado óptimo de su transformación digital, de tal manera que puedan adaptarse a los cambios de cada uno de sus mercados de forma rápida y eficiente, reduciendo drásticamente la inversión en producción y desarrollo.

Para lograrlo, hemos combinado nuestra experiencia en tecnología, consultoría y analítica, con fuertes inversiones en robótica, inteligencia artificial y aprendizaje automático. Desarrollando las mejores capacidades en la transformación de procesos.

Abai cuenta con 10 centros de servicios ubicados en las ciudades de Madrid, Barcelona, A Coruña, Zaragoza, Málaga, Jaén, León, Manizales (Colombia), Lisboa (Portugal) y Sao Paulo (Brasil) donde trabajan 6.000 profesionales con una sólida y amplia experiencia en distintas áreas de especialización que gestiona al año 100 millones de interacciones en 10 idiomas diferentes.

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Analista de Suporte Help Desk CLT

Campinas, São Paulo INTEGRA RH

Publicado há 12 dias atrás

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Faça parte da empresa com mais de 30 anos no mercado prestando serviços técnicos de projetos, instalação, assistências técnicas e manutenções de equipamentos e redes de telecomunicações.

Responsabilidades
  • Suporte ao usuário na operação de equipamentos, sistemas e aplicativos de uso geral (Windows, Office etc.).
  • Conhecimento em instalação e configuração de sistemas operacionais, programas, aplicativos e equipamentos;
  • Manutenção preventiva e corretiva de equipamentos;
  • Cadastrar usuários no Active Directory do Windows.
Formação
  • Ensino Médio completo
  • Técnico em Informática

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ESTAGIÁRIO (A) DE SUPORTE TI ( HELP DESK )

São Paulo, São Paulo DATA STONE

Publicado há 6 dias atrás

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A Data Stone é uma empresa focada em conectar as empresas e seus produtos/serviços com o público de maior pretensão e conversão, através da nossa inteligência de dados, entregando leads de qualidade. Alinhado à tecnologia de ponta, nossas plataformas são virtuais onde a Data Stone oferece para o mercado B2B de forma intuitiva soluções para impulsionar as vendas gerando novos negócios e aumento de receita. Somos uma das maiores empresas de informações cadastrais do país, já ajudamos mais de 4.500 clientes a aumentarem seus resultados com nossos produtos, estamos crescendo múltiplos dois dígitos anos após anos.

Temos a Plataforma mais completa, a Stone Station fornece soluções de dados acopladas com tecnologia para resolver desafios reais de negócios, oferecendo três módulos:

Consulta, Prospecção e Enriquecimento/Higienização.

A plataforma Zeus , atua de forma inteligente, e foi desenvolvido para auxiliar e modernizar os processos de administração tributária municipal e contribui para a redução de fraudes e sonegação fiscal. Além das plataformas através da nossa inteligência de dados, fornecemos suporte para estratégias B2B para as empresas, gerando reuniões de altíssima qualidade com nossa BU de Prospecção Terceirizadas.

Nosso time é formado por equipes multidisciplinares, não existe desafio grande demais para nós, encaramos porque somos fortes, prontos para atender de maneira eficaz com alta qualidade e performance, minimizando fatores de riscos, obtendo uma melhor compreensão do cliente e do mercado.

O que Buscamos:

Estamos em busca de um(a) Estagiário(a) de Suporte de TI (Help Desk) para fazer parte do nosso time e apoiar no bom funcionamento das rotinas de tecnologia da informação. Se você está iniciando sua carreira, é apaixonado(a) por tecnologia, tem vontade de aprender e gosta de resolver problemas com agilidade e atenção, essa é uma ótima oportunidade para se desenvolver em um ambiente dinâmico e inovador.

Sua Missão:

Você será o ponto central de apoio para nossos prestadores de serviço, garantindo que eles tenham a melhor experiência tecnológica possível. Você será responsável pelo suporte de primeira linha, diagnosticando e resolvendo problemas do dia a dia, e atuando como a ponte principal com nossa parceira de gestão de TI para questões mais complexas.

Principais Responsabilidades:

  • Fornecer suporte técnico remoto para as estações de trabalho (desktops e notebooks) dos nossos prestadores.
  • Diagnosticar e solucionar problemas relacionados a hardware, software, internet, conectividade de rede e acesso a e-mails.
  • Realizar a instalação e configuração de computadores e periféricos.
  • Gerenciar permissões de acesso a sistemas e pastas de rede, conforme as políticas da empresa.
  • Servir como o primeiro ponto de contato para todas as solicitações de TI, registrando e priorizando atendimentos.
  • Abrir, acompanhar e escalar chamados técnicos para nossa empresa parceira de gestão de TI, garantindo a resolução dentro dos prazos acordados.

Habilidades comportamentais:

Buscamos alguém com perfil proativo, responsável e com boa comunicação, que goste de aprender e trabalhar em equipe. É importante ter organização, vontade de se desenvolver na área de TI, saber lidar com mudanças e manter uma postura colaborativa no dia a dia.

Desejável:

Conhecimento nas tecnologias do Google Workspace.

Conhecimento em sistemas operacionais Windows e Linux.

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FBS - Help Desk Insurance Policy Support Representative Jr.

Espumoso, Rio Grande do Sul Capgemini

Hoje

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FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.


This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

$1.00/yr - $.00/yr


Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.


Role summary

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.


Responsibilities

  • The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.

  • Correct rating inaccuracies and enforce policy and coverage eligibility.

  • Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.

  • Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.

  • Work in multiple systems to access information, process transactions, and document important notes in the customer file.

  • Report systems or process issues to supervisor.

  • Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.

  • Perform other duties as assigned.

  • Grow knowledge through self-directed learning.

  • Support peers by sharing knowledge and helping them understand the knowledge management system.

  • Assist with maintaining the knowledge management system to ensure resources are current.

  • Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.


Requirements

  • Decision Making - Intermediate

  • Critical Thinking - Intermediate

  • Problem Solving - Intermediate

  • Basic Data Entry - Intermediate

  • Data Analysis - Entry Level

  • Communication - Written and Verbal - Intermediate


Software / Tool Skills

  • Microsoft Office Suite - Entry Level (1-3 Years)

  • General Internet Navigation - Entry Level (1-3 Years)

  • Microsoft Teams - Entry Level (1-3 Years)


Total Work Experience

  • Minimum Required: 1-3

  • Preferred: 1-3


English Proficiency

  • Minimum Required: Fluent


Benefits

This position comes with competitive compensation and benefits package:



  • Competitive salary and performance-based bonuses

  • Comprehensive benefits package

  • Home Office model

  • Career development and training opportunities

  • Flexible work arrangements (remote and/or office-based)

  • Dynamic and inclusive work culture within a globally known group

  • Private Health Insurance

  • Pension Plan

  • Paid Time Off

  • Training & Development

  • Note: Benefits differ based on employee level


About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.



Seniority level

  • Entry level


Employment type

  • Full-time


Job function

  • Other


Industries

  • IT Services and IT Consulting


Referrals increase your chances of interviewing at Capgemini by 2x


Get notified about new Support Representative jobs in Brazil.


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Vaga De Estágio - Help Desk E Suporte Técnico

Niterói, Rio de Janeiro S3 Tecnologia

Hoje

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Vaga De Estágio - Help Desk E Suporte Técnico

Vaga de Estágio – Help Desk / Suporte Técnico

Local: Niteroi – RJ

Empresa: S3 Tecnologia

Sobre a vaga

Estamos em busca de estagiários motivados e apaixonados por tecnologia para integrar nosso time de suporte.

Responsabilidades
  • Atendimento de chamados de usuários (presencial e remoto).
  • Apoio na administração e operação de plataforma ITSM (Qualitor ou similares).
  • Suporte no uso do pacote Office (Word, Excel, Outlook, PowerPoint).
  • Apoio em rotinas de TI relacionadas a infraestrutura e usuários finais.
Requisitos
  • Estar cursando graduação ou curso técnico em TI, Sistemas de Informação, Ciência da Computação ou áreas relacionadas.
  • Conceitos básicos em suporte a usuários.
  • Noções do pacote Office.
  • Desejável conhecimento em ferramentas ITSM (Qualitor será um diferencial).
O que oferecemos
  • Bolsa de estágio compatível com o mercado.
  • Possibilidade de efetivação.
  • Ambiente de aprendizado prático e contato com tecnologias modernas.
  • Treinamentos internos e acompanhamento por equipe experiente.
Como se candidatar

Envie seu currículo atualizado para (***) com o assunto: Estágio Help Desk

TÉCNICO DE SUPORTE AO USUÁRIO DE TECNOLOGIA DA INFORMAÇÃO PLENO

Rio de Janeiro, Rio de Janeiro, Brazil 1 day ago

TECNICO DE SUPORTE AO USUÁRIO DE TECNOLOGIA DA INFORMAÇÃO SENIOR

Duque de Caxias, Rio de Janeiro, Brazil R$2,200.00-R$2,200.00 2 weeks ago

Técnico De Suporte De Ti Ii - Nhangapi ( Temporário) 12 X 36

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FBS - Help Desk Insurance Policy Support Representative Jr.

Maceió, Alagoas Capgemini

Publicado há 2 dias atrás

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Descrição Do Trabalho

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.


This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

$1.00/yr - $.00/yr


Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.


Role summary

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.


Responsibilities

  • The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.

  • Correct rating inaccuracies and enforce policy and coverage eligibility.

  • Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.

  • Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.

  • Work in multiple systems to access information, process transactions, and document important notes in the customer file.

  • Report systems or process issues to supervisor.

  • Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.

  • Perform other duties as assigned.

  • Grow knowledge through self-directed learning.

  • Support peers by sharing knowledge and helping them understand the knowledge management system.

  • Assist with maintaining the knowledge management system to ensure resources are current.

  • Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.


Requirements

  • Decision Making - Intermediate

  • Critical Thinking - Intermediate

  • Problem Solving - Intermediate

  • Basic Data Entry - Intermediate

  • Data Analysis - Entry Level

  • Communication - Written and Verbal - Intermediate


Software / Tool Skills

  • Microsoft Office Suite - Entry Level (1-3 Years)

  • General Internet Navigation - Entry Level (1-3 Years)

  • Microsoft Teams - Entry Level (1-3 Years)


Total Work Experience

  • Minimum Required: 1-3

  • Preferred: 1-3


English Proficiency

  • Minimum Required: Fluent


Benefits

This position comes with competitive compensation and benefits package:



  • Competitive salary and performance-based bonuses

  • Comprehensive benefits package

  • Home Office model

  • Career development and training opportunities

  • Flexible work arrangements (remote and/or office-based)

  • Dynamic and inclusive work culture within a globally known group

  • Private Health Insurance

  • Pension Plan

  • Paid Time Off

  • Training & Development

  • Note: Benefits differ based on employee level


About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.



Seniority level

  • Entry level


Employment type

  • Full-time


Job function

  • Other


Industries

  • IT Services and IT Consulting


Referrals increase your chances of interviewing at Capgemini by 2x


Get notified about new Support Representative jobs in Brazil.


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FBS - Help Desk Insurance Policy Support Representative Jr.

Jundiaí, São Paulo Capgemini

Publicado há 2 dias atrás

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Descrição Do Trabalho

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.


This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

$1.00/yr - $.00/yr


Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.


Role summary

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.


Responsibilities

  • The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.

  • Correct rating inaccuracies and enforce policy and coverage eligibility.

  • Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.

  • Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.

  • Work in multiple systems to access information, process transactions, and document important notes in the customer file.

  • Report systems or process issues to supervisor.

  • Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.

  • Perform other duties as assigned.

  • Grow knowledge through self-directed learning.

  • Support peers by sharing knowledge and helping them understand the knowledge management system.

  • Assist with maintaining the knowledge management system to ensure resources are current.

  • Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.


Requirements

  • Decision Making - Intermediate

  • Critical Thinking - Intermediate

  • Problem Solving - Intermediate

  • Basic Data Entry - Intermediate

  • Data Analysis - Entry Level

  • Communication - Written and Verbal - Intermediate


Software / Tool Skills

  • Microsoft Office Suite - Entry Level (1-3 Years)

  • General Internet Navigation - Entry Level (1-3 Years)

  • Microsoft Teams - Entry Level (1-3 Years)


Total Work Experience

  • Minimum Required: 1-3

  • Preferred: 1-3


English Proficiency

  • Minimum Required: Fluent


Benefits

This position comes with competitive compensation and benefits package:



  • Competitive salary and performance-based bonuses

  • Comprehensive benefits package

  • Home Office model

  • Career development and training opportunities

  • Flexible work arrangements (remote and/or office-based)

  • Dynamic and inclusive work culture within a globally known group

  • Private Health Insurance

  • Pension Plan

  • Paid Time Off

  • Training & Development

  • Note: Benefits differ based on employee level


About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.



Seniority level

  • Entry level


Employment type

  • Full-time


Job function

  • Other


Industries

  • IT Services and IT Consulting


Referrals increase your chances of interviewing at Capgemini by 2x


Get notified about new Support Representative jobs in Brazil.


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FBS - Help Desk Insurance Policy Support Representative Jr.

Barueri, São Paulo Capgemini

Publicado há 2 dias atrás

Trabalho visualizado

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Descrição Do Trabalho

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.


This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

$1.00/yr - $.00/yr


Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.


Role summary

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.


Responsibilities

  • The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.

  • Correct rating inaccuracies and enforce policy and coverage eligibility.

  • Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.

  • Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.

  • Work in multiple systems to access information, process transactions, and document important notes in the customer file.

  • Report systems or process issues to supervisor.

  • Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.

  • Perform other duties as assigned.

  • Grow knowledge through self-directed learning.

  • Support peers by sharing knowledge and helping them understand the knowledge management system.

  • Assist with maintaining the knowledge management system to ensure resources are current.

  • Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.


Requirements

  • Decision Making - Intermediate

  • Critical Thinking - Intermediate

  • Problem Solving - Intermediate

  • Basic Data Entry - Intermediate

  • Data Analysis - Entry Level

  • Communication - Written and Verbal - Intermediate


Software / Tool Skills

  • Microsoft Office Suite - Entry Level (1-3 Years)

  • General Internet Navigation - Entry Level (1-3 Years)

  • Microsoft Teams - Entry Level (1-3 Years)


Total Work Experience

  • Minimum Required: 1-3

  • Preferred: 1-3


English Proficiency

  • Minimum Required: Fluent


Benefits

This position comes with competitive compensation and benefits package:



  • Competitive salary and performance-based bonuses

  • Comprehensive benefits package

  • Home Office model

  • Career development and training opportunities

  • Flexible work arrangements (remote and/or office-based)

  • Dynamic and inclusive work culture within a globally known group

  • Private Health Insurance

  • Pension Plan

  • Paid Time Off

  • Training & Development

  • Note: Benefits differ based on employee level


About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.



Seniority level

  • Entry level


Employment type

  • Full-time


Job function

  • Other


Industries

  • IT Services and IT Consulting


Referrals increase your chances of interviewing at Capgemini by 2x


Get notified about new Support Representative jobs in Brazil.


#J-18808-Ljbffr
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FBS - Help Desk Insurance Policy Support Representative Jr.

Minas Gerais, Minas Gerais Capgemini

Publicado há 2 dias atrás

Trabalho visualizado

Toque novamente para fechar

Descrição Do Trabalho

FBS - Help Desk Insurance Policy Support Representative Jr.

Get AI-powered advice on this job and more exclusive features.


This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

$1.00/yr - $.00/yr


Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.


Role summary

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.


Responsibilities

  • The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.

  • Correct rating inaccuracies and enforce policy and coverage eligibility.

  • Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.

  • Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.

  • Work in multiple systems to access information, process transactions, and document important notes in the customer file.

  • Report systems or process issues to supervisor.

  • Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.

  • Perform other duties as assigned.

  • Grow knowledge through self-directed learning.

  • Support peers by sharing knowledge and helping them understand the knowledge management system.

  • Assist with maintaining the knowledge management system to ensure resources are current.

  • Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.


Requirements

  • Decision Making - Intermediate

  • Critical Thinking - Intermediate

  • Problem Solving - Intermediate

  • Basic Data Entry - Intermediate

  • Data Analysis - Entry Level

  • Communication - Written and Verbal - Intermediate


Software / Tool Skills

  • Microsoft Office Suite - Entry Level (1-3 Years)

  • General Internet Navigation - Entry Level (1-3 Years)

  • Microsoft Teams - Entry Level (1-3 Years)


Total Work Experience

  • Minimum Required: 1-3

  • Preferred: 1-3


English Proficiency

  • Minimum Required: Fluent


Benefits

This position comes with competitive compensation and benefits package:



  • Competitive salary and performance-based bonuses

  • Comprehensive benefits package

  • Home Office model

  • Career development and training opportunities

  • Flexible work arrangements (remote and/or office-based)

  • Dynamic and inclusive work culture within a globally known group

  • Private Health Insurance

  • Pension Plan

  • Paid Time Off

  • Training & Development

  • Note: Benefits differ based on employee level


About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.



Seniority level

  • Entry level


Employment type

  • Full-time


Job function

  • Other


Industries

  • IT Services and IT Consulting


Referrals increase your chances of interviewing at Capgemini by 2x


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FBS - Help Desk Insurance Policy Support Representative Jr.

Teresina, Piauí Capgemini

Publicado há 2 dias atrás

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Descrição Do Trabalho

FBS - Help Desk Insurance Policy Support Representative Jr.

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This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

$1.00/yr - $.00/yr


Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.


Role summary

The main function of this team is to monitor agent underwriting behavior. We ensure agents are following company compliance expectations and adhering to underwriting guidelines. We also investigate agent fraud concerns. Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Works independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy.


Responsibilities

  • The function of this role is to help make policy updates, remove discounts, and update coverage on renewals based on audit findings completed by other team members.

  • Correct rating inaccuracies and enforce policy and coverage eligibility.

  • Process moderately complex inbound policy administration requests received through non-phone channels from internal and external customers.

  • Use knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses.

  • Work in multiple systems to access information, process transactions, and document important notes in the customer file.

  • Report systems or process issues to supervisor.

  • Proactively identify process improvement opportunities and suggest ways to optimize efficiency, increase quality, and reduce costs.

  • Perform other duties as assigned.

  • Grow knowledge through self-directed learning.

  • Support peers by sharing knowledge and helping them understand the knowledge management system.

  • Assist with maintaining the knowledge management system to ensure resources are current.

  • Adhere to assigned, tightly regulated schedules and follow procedures for requesting time off.


Requirements

  • Decision Making - Intermediate

  • Critical Thinking - Intermediate

  • Problem Solving - Intermediate

  • Basic Data Entry - Intermediate

  • Data Analysis - Entry Level

  • Communication - Written and Verbal - Intermediate


Software / Tool Skills

  • Microsoft Office Suite - Entry Level (1-3 Years)

  • General Internet Navigation - Entry Level (1-3 Years)

  • Microsoft Teams - Entry Level (1-3 Years)


Total Work Experience

  • Minimum Required: 1-3

  • Preferred: 1-3


English Proficiency

  • Minimum Required: Fluent


Benefits

This position comes with competitive compensation and benefits package:



  • Competitive salary and performance-based bonuses

  • Comprehensive benefits package

  • Home Office model

  • Career development and training opportunities

  • Flexible work arrangements (remote and/or office-based)

  • Dynamic and inclusive work culture within a globally known group

  • Private Health Insurance

  • Pension Plan

  • Paid Time Off

  • Training & Development

  • Note: Benefits differ based on employee level


About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.



Seniority level

  • Entry level


Employment type

  • Full-time


Job function

  • Other


Industries

  • IT Services and IT Consulting


Referrals increase your chances of interviewing at Capgemini by 2x


Get notified about new Support Representative jobs in Brazil.


#J-18808-Ljbffr
Desculpe, este trabalho não está disponível em sua região

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