65 Empregos para Iso 9001 - Belo Horizonte

Overview

Why consider this job opportunity:

• Salary up to $24.00 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and quality assurance
• Engage in process improvement initiatives that enhance operational efficiency

What to Expect (Job Responsibilities):

• Monitor and evaluate inbound calls, chat, and booked appointments for adherence to quality standards
• Organize and participate in internal calibration sessions; prepare reports to provide feedback on requirements
• Partner with process improvement and training teams on various initiatives
• Review booked patient appointments to ensure accurate scheduling with the correct physician
• Proactively communicate quality trends and develop resources for continuous improvement

What is Required (Qualifications):

• 2-year college degree desired or equivalent work experience
• 1-2 years of contact center customer service experience, preferably in a healthcare environment
• Strong reporting and analytical skills
• 1 year of experience in a similar position preferred
• Call center experience is a plus

How to Stand Out (Preferred Qualifications):

• Familiarity with medical terminology and urology disease states
• Proven ability to meet or exceed service standards
• Strong time management and organizational skills
• Excellent customer service and communication skills
• Experience in a fast-paced contact center environment

#OncologyServices #QualityAssurance #HealthcareCareers #CustomerService #ProcessImprovement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Quality Assurance Manager will audit the critical environments management programs, provide strategic guidanceto Site Teams; Operational Managers, Facility Managers, Chief Engineers, Operation Engineers in ways that promote the JLL / CyrusOne culture, critical data center model programs, policies, standards, and guidelines. The Quality Assurance manager will take leadership and will be responsible in managing teams indirectly of different disciplines to produce desired results in a timely manner. Quality Assurance manager will also read, understand and be responsible for the management of all materials, updating and delivery reports, management, and delivery of procedures program to be improved, developed, and deployed, outlined in JLL / CyrusOne playbook, master service agreement (MSA), and specifically Schedule 02.1 (Base Services).

CEM Quality Assurance Manager will also be responsible help develop, and administer the incident management procedures, and the optimized PM procedure programs, to include but not limited to trainings, for office, electrical, and mechanical equipment Gray and White spaces. Development of reliability related operating procedures, which will need to be in place and available for review. As well as development of corrective actions which accurately address the event and prevent recurrence. Manage operations and audits programs administered throughout the electrical, mechanical equipment for Gray and White spaces.

• Applied JLL Playbook (s) Best Practices

• Applied data center work rules.

• Switching communication protocol

• Sign in sheet / log in program

• Dual custody / two-man rule written policy.

• Whip Installation and removal policy

• Asset accuracy

• Root Cause analytics

• Corrective action follow ups and reporting

• Responsible for daily management through the life cycle of the critical management program, standards, policies, processes, and guidelines.

• Define the program controls, processes, procedures, reporting, etc., to manage the JLL / CyrusOne programs as outlined.

• Develop and management of timelines for review and execution to obtain desire results.

• Accountable in the development of efficient strategies and tactics.

• Plan the overall program and monitor progress to ensure that milestones are being metacross the various disciplines and programs.

• Manage the program budgets as applicable or required.

• Manage the risks and issues that might arise over the course of the program life cycle and take measures to correct them when they occur.

• Coordinate the projects and their interdependencies between the various disciplines and programs with-in the program (procedure pre-works program, etc.)

• Manage and utilize champion resources across the various sites / region in support of delivery and execution programs.

• Manage the relationship of the stakeholderswho are involved with delivery of the program execution.

• Development of a operational audit program (MSA 2.1, 3.12.3, 3.14, 3.16) that is managed and tracked daily, weekly monthly, eventually becoming a cultural infusion of habits / behaviors of the business operations needs and objectives.

• Formulate, organize, and monitorinter-connected procedure management and there model program / projects.

• Determine suitablestrategies and objectives, make sure deliverables are aligned across model programs, stakeholders and the sites, regions – consistently.

• Coordinate cross-utilization, pollination, collaboration of teams executing program activities, helping each other stand up the model programs,

• Evaluatesite teams’ Regional Facilities Managers, Facility Managers, Chief Engineers and other staff on delivery of procedure program performance, delivery and execution.

• Develop and controldeadlines, timelines, schedules, and activities,

• Apply change, risk, and resource management needs / expectations.

• Responsible for the programs administered by people and/or vendors work rules related to model program procedures (SOPs, MOPs, EOPs).

• Assess program performance and aim to maximize productivity.

• Prepare reports on progress of project to senior leadership,

• Development of the Train the Trainer program

• Position could require up to 30-40% travel

• Maintain records on all program initiatives.

• Performs additional job duties as requested.

Estimated compensation for this position:

137,500.00 – 154,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Quality Assurance Manager will audit the critical environments management programs, provide strategic guidanceto Site Teams; Operational Managers, Facility Managers, Chief Engineers, Operation Engineers in ways that promote the JLL / CyrusOne culture, critical data center model programs, policies, standards, and guidelines. The Quality Assurance manager will take leadership and will be responsible in managing teams indirectly of different disciplines to produce desired results in a timely manner. Quality Assurance manager will also read, understand and be responsible for the management of all materials, updating and delivery reports, management, and delivery of procedures program to be improved, developed, and deployed, outlined in JLL / CyrusOne playbook, master service agreement (MSA), and specifically Schedule 02.1 (Base Services).

CEM Quality Assurance Manager will also be responsible help develop, and administer the incident management procedures, and the optimized PM procedure programs, to include but not limited to trainings, for office, electrical, and mechanical equipment Gray and White spaces. Development of reliability related operating procedures, which will need to be in place and available for review. As well as development of corrective actions which accurately address the event and prevent recurrence. Manage operations and audits programs administered throughout the electrical, mechanical equipment for Gray and White spaces.

• Applied JLL Playbook (s) Best Practices

• Applied data center work rules.

• Switching communication protocol

• Sign in sheet / log in program

• Dual custody / two-man rule written policy.

• Whip Installation and removal policy

• Asset accuracy

• Root Cause analytics

• Corrective action follow ups and reporting

• Responsible for daily management through the life cycle of the critical management program, standards, policies, processes, and guidelines.

• Define the program controls, processes, procedures, reporting, etc., to manage the JLL / CyrusOne programs as outlined.

• Develop and management of timelines for review and execution to obtain desire results.

• Accountable in the development of efficient strategies and tactics.

• Plan the overall program and monitor progress to ensure that milestones are being metacross the various disciplines and programs.

• Manage the program budgets as applicable or required.

• Manage the risks and issues that might arise over the course of the program life cycle and take measures to correct them when they occur.

• Coordinate the projects and their interdependencies between the various disciplines and programs with-in the program (procedure pre-works program, etc.)

• Manage and utilize champion resources across the various sites / region in support of delivery and execution programs.

• Manage the relationship of the stakeholderswho are involved with delivery of the program execution.

• Development of a operational audit program (MSA 2.1, 3.12.3, 3.14, 3.16) that is managed and tracked daily, weekly monthly, eventually becoming a cultural infusion of habits / behaviors of the business operations needs and objectives.

• Formulate, organize, and monitorinter-connected procedure management and there model program / projects.

• Determine suitablestrategies and objectives, make sure deliverables are aligned across model programs, stakeholders and the sites, regions – consistently.

• Coordinate cross-utilization, pollination, collaboration of teams executing program activities, helping each other stand up the model programs,

• Evaluatesite teams’ Regional Facilities Managers, Facility Managers, Chief Engineers and other staff on delivery of procedure program performance, delivery and execution.

• Develop and controldeadlines, timelines, schedules, and activities,

• Apply change, risk, and resource management needs / expectations.

• Responsible for the programs administered by people and/or vendors work rules related to model program procedures (SOPs, MOPs, EOPs).

• Assess program performance and aim to maximize productivity.

• Prepare reports on progress of project to senior leadership,

• Development of the Train the Trainer program

• Position could require up to 30-40% travel

• Maintain records on all program initiatives.

• Performs additional job duties as requested.

Estimated compensation for this position:

137,500.00 – 154,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Overview

Why consider this job opportunity:

• Salary up to $24.00 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient care and quality assurance
• Engage in process improvement initiatives that enhance operational efficiency

What to Expect (Job Responsibilities):

• Monitor and evaluate inbound calls, chat, and booked appointments for adherence to quality standards
• Organize and participate in internal calibration sessions; prepare reports to provide feedback on requirements
• Partner with process improvement and training teams on various initiatives
• Review booked patient appointments to ensure accurate scheduling with the correct physician
• Proactively communicate quality trends and develop resources for continuous improvement

What is Required (Qualifications):

• 2-year college degree desired or equivalent work experience
• 1-2 years of contact center customer service experience, preferably in a healthcare environment
• Strong reporting and analytical skills
• 1 year of experience in a similar position preferred
• Call center experience is a plus

How to Stand Out (Preferred Qualifications):

• Familiarity with medical terminology and urology disease states
• Proven ability to meet or exceed service standards
• Strong time management and organizational skills
• Excellent customer service and communication skills
• Experience in a fast-paced contact center environment

#OncologyServices #QualityAssurance #HealthcareCareers #CustomerService #ProcessImprovement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Quality Assurance Manager will audit the critical environments management programs, provide strategic guidanceto Site Teams; Operational Managers, Facility Managers, Chief Engineers, Operation Engineers in ways that promote the JLL / CyrusOne culture, critical data center model programs, policies, standards, and guidelines. The Quality Assurance manager will take leadership and will be responsible in managing teams indirectly of different disciplines to produce desired results in a timely manner. Quality Assurance manager will also read, understand and be responsible for the management of all materials, updating and delivery reports, management, and delivery of procedures program to be improved, developed, and deployed, outlined in JLL / CyrusOne playbook, master service agreement (MSA), and specifically Schedule 02.1 (Base Services).

CEM Quality Assurance Manager will also be responsible help develop, and administer the incident management procedures, and the optimized PM procedure programs, to include but not limited to trainings, for office, electrical, and mechanical equipment Gray and White spaces. Development of reliability related operating procedures, which will need to be in place and available for review. As well as development of corrective actions which accurately address the event and prevent recurrence. Manage operations and audits programs administered throughout the electrical, mechanical equipment for Gray and White spaces.

• Applied JLL Playbook (s) Best Practices

• Applied data center work rules.

• Switching communication protocol

• Sign in sheet / log in program

• Dual custody / two-man rule written policy.

• Whip Installation and removal policy

• Asset accuracy

• Root Cause analytics

• Corrective action follow ups and reporting

• Responsible for daily management through the life cycle of the critical management program, standards, policies, processes, and guidelines.

• Define the program controls, processes, procedures, reporting, etc., to manage the JLL / CyrusOne programs as outlined.

• Develop and management of timelines for review and execution to obtain desire results.

• Accountable in the development of efficient strategies and tactics.

• Plan the overall program and monitor progress to ensure that milestones are being metacross the various disciplines and programs.

• Manage the program budgets as applicable or required.

• Manage the risks and issues that might arise over the course of the program life cycle and take measures to correct them when they occur.

• Coordinate the projects and their interdependencies between the various disciplines and programs with-in the program (procedure pre-works program, etc.)

• Manage and utilize champion resources across the various sites / region in support of delivery and execution programs.

• Manage the relationship of the stakeholderswho are involved with delivery of the program execution.

• Development of a operational audit program (MSA 2.1, 3.12.3, 3.14, 3.16) that is managed and tracked daily, weekly monthly, eventually becoming a cultural infusion of habits / behaviors of the business operations needs and objectives.

• Formulate, organize, and monitorinter-connected procedure management and there model program / projects.

• Determine suitablestrategies and objectives, make sure deliverables are aligned across model programs, stakeholders and the sites, regions – consistently.

• Coordinate cross-utilization, pollination, collaboration of teams executing program activities, helping each other stand up the model programs,

• Evaluatesite teams’ Regional Facilities Managers, Facility Managers, Chief Engineers and other staff on delivery of procedure program performance, delivery and execution.

• Develop and controldeadlines, timelines, schedules, and activities,

• Apply change, risk, and resource management needs / expectations.

• Responsible for the programs administered by people and/or vendors work rules related to model program procedures (SOPs, MOPs, EOPs).

• Assess program performance and aim to maximize productivity.

• Prepare reports on progress of project to senior leadership,

• Development of the Train the Trainer program

• Position could require up to 30-40% travel

• Maintain records on all program initiatives.

• Performs additional job duties as requested.

Estimated compensation for this position:

137,500.00 – 154,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Quality Assurance Manager will audit the critical environments management programs, provide strategic guidanceto Site Teams; Operational Managers, Facility Managers, Chief Engineers, Operation Engineers in ways that promote the JLL / CyrusOne culture, critical data center model programs, policies, standards, and guidelines. The Quality Assurance manager will take leadership and will be responsible in managing teams indirectly of different disciplines to produce desired results in a timely manner. Quality Assurance manager will also read, understand and be responsible for the management of all materials, updating and delivery reports, management, and delivery of procedures program to be improved, developed, and deployed, outlined in JLL / CyrusOne playbook, master service agreement (MSA), and specifically Schedule 02.1 (Base Services).

CEM Quality Assurance Manager will also be responsible help develop, and administer the incident management procedures, and the optimized PM procedure programs, to include but not limited to trainings, for office, electrical, and mechanical equipment Gray and White spaces. Development of reliability related operating procedures, which will need to be in place and available for review. As well as development of corrective actions which accurately address the event and prevent recurrence. Manage operations and audits programs administered throughout the electrical, mechanical equipment for Gray and White spaces.

• Applied JLL Playbook (s) Best Practices

• Applied data center work rules.

• Switching communication protocol

• Sign in sheet / log in program

• Dual custody / two-man rule written policy.

• Whip Installation and removal policy

• Asset accuracy

• Root Cause analytics

• Corrective action follow ups and reporting

• Responsible for daily management through the life cycle of the critical management program, standards, policies, processes, and guidelines.

• Define the program controls, processes, procedures, reporting, etc., to manage the JLL / CyrusOne programs as outlined.

• Develop and management of timelines for review and execution to obtain desire results.

• Accountable in the development of efficient strategies and tactics.

• Plan the overall program and monitor progress to ensure that milestones are being metacross the various disciplines and programs.

• Manage the program budgets as applicable or required.

• Manage the risks and issues that might arise over the course of the program life cycle and take measures to correct them when they occur.

• Coordinate the projects and their interdependencies between the various disciplines and programs with-in the program (procedure pre-works program, etc.)

• Manage and utilize champion resources across the various sites / region in support of delivery and execution programs.

• Manage the relationship of the stakeholderswho are involved with delivery of the program execution.

• Development of a operational audit program (MSA 2.1, 3.12.3, 3.14, 3.16) that is managed and tracked daily, weekly monthly, eventually becoming a cultural infusion of habits / behaviors of the business operations needs and objectives.

• Formulate, organize, and monitorinter-connected procedure management and there model program / projects.

• Determine suitablestrategies and objectives, make sure deliverables are aligned across model programs, stakeholders and the sites, regions – consistently.

• Coordinate cross-utilization, pollination, collaboration of teams executing program activities, helping each other stand up the model programs,

• Evaluatesite teams’ Regional Facilities Managers, Facility Managers, Chief Engineers and other staff on delivery of procedure program performance, delivery and execution.

• Develop and controldeadlines, timelines, schedules, and activities,

• Apply change, risk, and resource management needs / expectations.

• Responsible for the programs administered by people and/or vendors work rules related to model program procedures (SOPs, MOPs, EOPs).

• Assess program performance and aim to maximize productivity.

• Prepare reports on progress of project to senior leadership,

• Development of the Train the Trainer program

• Position could require up to 30-40% travel

• Maintain records on all program initiatives.

• Performs additional job duties as requested.

Estimated compensation for this position:

137,500.00 – 154,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Estamos em busca de um(a) Analista de Quality Assurance altamente qualificado(a) e proativo(a) para integrar nosso time. O(a) profissional ideal terá forte capacidade analítica, experiência com automação de testes e habilidade para atuar de forma independente, colaborando com equipes multifuncionais em um ambiente global.

Come join us
Se você é apaixonado por qualidade, automação e inovação, essa é a oportunidade ideal para aplicar suas habilidades em um ambiente multicultural e dinâmico. Como Analista de Quality Assurance, você será peça-chave na construção de soluções robustas, colaborando com times internacionais e propondo melhorias contínuas nos processos. Venha fazer parte de um time que valoriza excelência técnica, autonomia e colaboração.
Together we do what matters
.

Skills And Experiences

• Experiência comprovada em Quality Assurance e automação de testes.
• Conhecimento sólido em metodologias, ferramentas e processos de QA.
• Experiência com frameworks de automação (ex: Selenium, Cypress, Playwright).
• Familiaridade com pipelines de CI/CD e sistemas de controle de versão (ex: Git, Azure DevOps)
• Excelente comunicação em inglês (avançado a fluente) – necessário para interação diária com equipes internacionais.
• Capacidade de atuar em um ambiente dinâmico, colaborativo e multicultural.
• Perfil analítico e atenção aos detalhes.

Diferenciais

• Experiência com ferramentas de teste de performance (ex: JMeter, LoadRunner).
• Conhecimento em plataformas de nuvem (ex: Azure, AWS).
• Certificação ISTQB ou similar.

About You
Características que demonstram sucesso para este papel:

• Analítico, curioso e ágil
• Espírito de equipe e boa comunicação
• Solucionador de problemas, paciente e focado na qualidade
• Autodidata
• Mentalidade inovadora

What You'll Do

• Atuar como Especialista no Assunto (SME) em práticas e ferramentas de QA.
• Executar tarefas de forma independente, com mínima supervisão.
• Participar ativamente de discussões e cerimônias ágeis da equipe.
• Colaborar com desenvolvedores, gerentes de produto e demais stakeholders para definir requisitos de testes e garantir alinhamento com os objetivos do projeto.
• Projetar, desenvolver e manter scripts automatizados de teste para garantir ampla cobertura de testes.
• Identificar, documentar e acompanhar bugs e problemas, assegurando sua resolução em tempo hábil.
• Propor soluções inovadoras para desafios do dia a dia e contribuir com melhorias de processo.

Learn more
Para saber mais sobre a Avanade, confira nosso site e redes sociais:

Avanade Brasil (@avanadebrasil) - Instagram

Avanade Brasil - LinkedIn

Enjoy your career
Algumas Das Melhores Coisas Para Trabalhar Na Avanade

• Oportunidade de trabalho para o Parceiro Global da Aliança da Microsoft do Ano (14 anos trabalhadores), com desenvolvimento e treinamento especial (mínimo de 80 horas por ano para treinamentos e certificações pagas)
• Acesso em tempo real a recursos técnicos e científicos globalmente
• Conselheiro de carreira dedicado para incentivo ao seu crescimento
• Colegas de trabalho engajadas e prestativas genuinamente específicas para você

Saiba Mais Sobre Alguns De Nossos Benefícios

• Vale refeição ou alimentação;
• Cartão Multibenefícios até Consultor Sênior;
• Convênio médico e odontológico;
• Certificações e treinamentos;
• Seguro de Vida;
• Previdência Privada;
• Avababy: acompanhamento da gestação e kit para os novos pais e mães Avanade;
• Participação nos resultados da empresa;
• Wellhub;
• Auxílio Creche;
• Orientador de Carreira - Mentoria de carreira;
• Política de Birthday Off em seu aniversário e de filhos até 12 anos;
• Sessões de Bem-Estar;
• Para função gerencial ou superior - Veículo corporativo, estacionamento e auxílio combustível.

A great place to work
Ao trazer suas habilidades e capacidades para a Avanade, você terá experiências específicas, aprendizado ilimitado e crescimento ambicioso em troca. À medida que continuamos a construir nossa cultura diversa e inclusiva, nos tornamos ainda mais inovadores e criativos, ajudando-nos a servir melhor nossos clientes e comunidades. Você se juntará a uma comunidade de colaboradores inteligentes e solidários para elevar, orientar e orientar você, e contar com sua expertise. Você terá uma empresa construída para soluções tecnológicas de ponta e críticas para os negócios, comprometida em melhorar a forma como os humanos trabalham, interagem e vivem. Está tudo aqui, então dê uma olhada mais de perto

Nosso time é composto por pessoas com diferentes experiências e formações. Acreditamos que essa diversidade fortalece nossa empresa.

Crie um futuro para nossas pessoas que se concentram em:

• Expandir seu pensamento
• Experimentar intensamente
• Aprender e girar

Inspire Grandeza Em Nossas Pessoas Por

• Empoderar cada voz
• Encorajar a ousadia
• Comemorar o progresso

Acelere o Impacto De Nossas Pessoas Por

• Surpreender o cliente
• Priorizar o que importa
• Agir como um só

Overview

Direct message the job poster from Techifide Ltd

Scaling Fast. Hiring Smart. Turning VC Funding into Scalable Software Teams.

>> REMOTE FROM BRAZIL

>> CVS MUST BE SUBMITTED IN ENGLISH

>> GOOD SPOKEN ENGLISH IS REQUIRED

We are looking for a hands-on leader with a deep software engineering background to own and scale our QA function. This isn't just about catching bugs — it's about building an automation-first culture that accelerates releases, strengthens regression coverage, and gives developers instant feedback so we can ship quality at speed.

• Set the vision & lead the team - run an automation-first QA program that balances strategy, process, and people.
• Automate relentlessly - design and implement test frameworks (Playwright, AI-based frameworks) for web and desktop.
• Shape QA workflows - create, document, and refine processes that make testing faster, smarter, and more reliable.
• Bridge engineering & product - manage stakeholder expectations while balancing competing priorities.
• Get hands-on - contribute to release testing, triage and close bugs, and keep regression coverage watertight.
• Enable delivery at scale - optimize testing pipelines and help integrate automation into CI/CD.

• A strong software engineering foundation with experience building automation for modern web and/or desktop apps.
• Fluency in Agile software development practices .
• Ability to create and execute a full QA strategy (plans, processes, frameworks).
• Experience with bug tracking tools (Jira, GitLab, etc.).
• Sharp organisational skills and the ability to communicate complex ideas clearly to both technical and non-technical audiences.
• Proven experience leading distributed QA teams .
• A passion for shipping high-quality software that makes life better for customers.

• Background in 3D CAD applications or testing desktop installers/plugins.
• Experience debugging or testing 3D web-based apps .
• Familiarity with Figma, Miro, Mural or similar collaborative platforms.
• Experience partnering with DevOps to bake automation into CI/CD pipelines.

This role is for someone who thrives at the intersection of leadership and execution: you'll define the QA strategy, build the frameworks, and still roll up your sleeves to test . If you want to transform QA into a velocity enabler rather than a bottleneck, we'd love to talk.

• Mid-Senior level

• Contract

• Quality Assurance

• Civil Engineering, Software Development, and Architecture and Planning

Get notified about new Quality Assurance Specialist jobs in Brazil .

Overview

Direct message the job poster from Techifide Ltd

Scaling Fast. Hiring Smart. Turning VC Funding into Scalable Software Teams.

>> REMOTE FROM BRAZIL

>> CVS MUST BE SUBMITTED IN ENGLISH

>> GOOD SPOKEN ENGLISH IS REQUIRED

We are looking for a hands-on leader with a deep software engineering background to own and scale our QA function. This isn't just about catching bugs — it's about building an automation-first culture that accelerates releases, strengthens regression coverage, and gives developers instant feedback so we can ship quality at speed.

• Set the vision & lead the team - run an automation-first QA program that balances strategy, process, and people.
• Automate relentlessly - design and implement test frameworks (Playwright, AI-based frameworks) for web and desktop.
• Shape QA workflows - create, document, and refine processes that make testing faster, smarter, and more reliable.
• Bridge engineering & product - manage stakeholder expectations while balancing competing priorities.
• Get hands-on - contribute to release testing, triage and close bugs, and keep regression coverage watertight.
• Enable delivery at scale - optimize testing pipelines and help integrate automation into CI/CD.

• A strong software engineering foundation with experience building automation for modern web and/or desktop apps.
• Fluency in Agile software development practices .
• Ability to create and execute a full QA strategy (plans, processes, frameworks).
• Experience with bug tracking tools (Jira, GitLab, etc.).
• Sharp organisational skills and the ability to communicate complex ideas clearly to both technical and non-technical audiences.
• Proven experience leading distributed QA teams .
• A passion for shipping high-quality software that makes life better for customers.

• Background in 3D CAD applications or testing desktop installers/plugins.
• Experience debugging or testing 3D web-based apps .
• Familiarity with Figma, Miro, Mural or similar collaborative platforms.
• Experience partnering with DevOps to bake automation into CI/CD pipelines.

This role is for someone who thrives at the intersection of leadership and execution: you'll define the QA strategy, build the frameworks, and still roll up your sleeves to test . If you want to transform QA into a velocity enabler rather than a bottleneck, we'd love to talk.

• Mid-Senior level

• Contract

• Quality Assurance

• Civil Engineering, Software Development, and Architecture and Planning

Get notified about new Quality Assurance Specialist jobs in Brazil .