44 Empregos para Help desk - Indaiatuba

Service Desk Analyst

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation: $800 USD/month

Location Type: Remote

Job location: Brazil

Period: Permanent (3-month trial)

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provide feedback, additions and updates to the knowledge base where applicable.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Stay current on the latest technologies, trends and strategies in use by the company
• Other duties as assigned.

Qualifications

• This position requires one year of customer service experience.
• It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
• Knowledge of PC hardware, computer operating systems and software is required.
• Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
• Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
• Ability to work both independently and within a team
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
• ITIL knowledge strongly preferred

Service Desk Analyst

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation: $800 USD/month

Location Type: Remote

Job location: Brazil

Period: Permanent (3-month trial)

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provide feedback, additions and updates to the knowledge base where applicable.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Stay current on the latest technologies, trends and strategies in use by the company
• Other duties as assigned.

Qualifications

• This position requires one year of customer service experience.
• It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
• Knowledge of PC hardware, computer operating systems and software is required.
• Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
• Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
• Ability to work both independently and within a team
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
• ITIL knowledge strongly preferred

Service Desk Analyst

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation: $800 USD/month

Location Type: Remote

Job location: Brazil

Period: Permanent (3-month trial)

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provide feedback, additions and updates to the knowledge base where applicable.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Stay current on the latest technologies, trends and strategies in use by the company
• Other duties as assigned.

Qualifications

• This position requires one year of customer service experience.
• It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
• Knowledge of PC hardware, computer operating systems and software is required.
• Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
• Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
• Ability to work both independently and within a team
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
• ITIL knowledge strongly preferred

Service Desk Analyst

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation: $800 USD/month

Location Type: Remote

Job location: Brazil

Period: Permanent (3-month trial)

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provide feedback, additions and updates to the knowledge base where applicable.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Stay current on the latest technologies, trends and strategies in use by the company
• Other duties as assigned.

Qualifications

• This position requires one year of customer service experience.
• It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
• Knowledge of PC hardware, computer operating systems and software is required.
• Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
• Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
• Ability to work both independently and within a team
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
• ITIL knowledge strongly preferred

Service Desk Analyst

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation: $800 USD/month

Location Type: Remote

Job location: Brazil

Period: Permanent (3-month trial)

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provide feedback, additions and updates to the knowledge base where applicable.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Stay current on the latest technologies, trends and strategies in use by the company
• Other duties as assigned.

Qualifications

• This position requires one year of customer service experience.
• It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
• Knowledge of PC hardware, computer operating systems and software is required.
• Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
• Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
• Ability to work both independently and within a team
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
• ITIL knowledge strongly preferred

Service Desk Analyst

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation: $800 USD/month

Location Type: Remote

Job location: Brazil

Period: Permanent (3-month trial)

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provide feedback, additions and updates to the knowledge base where applicable.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Stay current on the latest technologies, trends and strategies in use by the company
• Other duties as assigned.

Qualifications

• This position requires one year of customer service experience.
• It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
• Knowledge of PC hardware, computer operating systems and software is required.
• Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
• Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
• Ability to work both independently and within a team
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
• ITIL knowledge strongly preferred

Service Desk Analyst

Overview

Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Compensation: $800 USD/month

Location Type: Remote

Job location: Brazil

Period: Permanent (3-month trial)

Responsibilities

• Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
• Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
• Support Microsoft virtual technologies including AVD , Nerdio and FSLogix
• Document all reported issues, troubleshooting steps and resolutions in the incident management system.
• Provide feedback, additions and updates to the knowledge base where applicable.
• Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
• Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
• Properly evaluate, troubleshoot, escalate, and document issues.
• Complete work in a timely and accurate manner while providing exceptional customer service.
• Stay current on the latest technologies, trends and strategies in use by the company
• Other duties as assigned.

Qualifications

• This position requires one year of customer service experience.
• It is mandatory to have previous experience with Microsoft Virtual technologies like AVD, Nerdio and FSLogics.
• Knowledge of PC hardware, computer operating systems and software is required.
• Demonstrates ability to communicate across all levels of the organization, clearly articulating technical ideas to a non-technical audience, both verbally and in writing is required.
• Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
• Ability to work both independently and within a team
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
• ITIL knowledge strongly preferred

Analista de Service Desk (INGLÊS), HCLTech

São Leopoldo/RS (Presencial) / Analista de Service Desk (INGLÊS) / Integral

Somos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem.

A força motriz por trás desse trabalho, nosso pessoal, é um público diversificado, criativo e apaixonado, o que nos possibilita estar sempre elevando o padrão de excelência de nossos serviços. De nosso lado, trabalhamos para que cada um de nossos profissionais possa atingir seu melhor, ao mesmo tempo em que nos esforçamos para ajudá-los a encontrar sua inspiração diária e, assim, se tornar a melhor versão de si mesmos.

Estamos à procura de um Analista de Service Desk Trilingue altamente talentoso e automotivado para se juntar a nós em nossa jornada para avançar no mundo tecnológico por meio da inovação e criatividade.

Seu Papel & Responsabilidades:

• Resolver os chamados atribuídos em conformidade com o SLA acordado e os padrões de qualidade da empresa
• Resolver tickets dentro do SLA, seguindo o combinado de volume e tempo.
• Aderir aos padrões de qualidade, requisitos regulamentares e políticas da empresa
• Garantir uma experiência positiva do cliente e CSAT através de Resolução de Primeira Chamada e tempo médio mínimo de manuseio (AHT), resoluções rejeitadas e reabrir casoS
• Manter alta eficiência de login (disponibilidade) para os clientes
• Atualizar os logs de trabalho e acompanhar o processo de turno/escalonamento e a conformidade do processo
• Trabalhar em atividades de agregação de valor, como atualização da base de conhecimento e autodesenvolvimento

Qualificações & Experiência

• Português, Inglês e espanhol nível AVANÇADO/FLUENTE (comunicação, escrita e leitura)
• Disponibilidade para shift fixo no turno da noite/madrugada e finais de semana (adicional noturno de 40% (Rio Grande do Sul) no salário.

Por que nos escolher?

• Somos uma das maiores empresas de tecnologia que mais crescem no mundo, com escritórios em mais de 54 países e 219.000 colaboradores
• Nossa empresa é extremamente diversificada com 165 nacionalidades representadas
• Oferecemos a oportunidade de trabalhar com colegas espalhados ao redor do mundo
• Oferecemos um ambiente de trabalho virtual em primeiro lugar, promovendo uma boa integração entre seu trabalho e vida pessoal, em uma flexibilidade real
• Estamos comprometidos com seu crescimento, oferecendo oportunidades de aprendizado e desenvolvimento de carreira em todos os níveis para ajudá-lo a encontrar seu brilho único.
• Oferecemos benefícios abrangentes para todos os funcionários
• Somos certificados como "Great Place to Work" e "Top Employer" em 17 países, e reconhecidos como “Top Employer” no Brasil especificamente, oferecendo um ambiente de trabalho positivo que valoriza o reconhecimento e o respeito dos funcionários

Igualdade & Oportunidade para Todos

Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.

Analista de Service Desk (INGLÊS), HCLTech

São Leopoldo/RS (Presencial) / Analista de Service Desk (INGLÊS) / Integral

Somos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem.

A força motriz por trás desse trabalho, nosso pessoal, é um público diversificado, criativo e apaixonado, o que nos possibilita estar sempre elevando o padrão de excelência de nossos serviços. De nosso lado, trabalhamos para que cada um de nossos profissionais possa atingir seu melhor, ao mesmo tempo em que nos esforçamos para ajudá-los a encontrar sua inspiração diária e, assim, se tornar a melhor versão de si mesmos.

Estamos à procura de um Analista de Service Desk Trilingue altamente talentoso e automotivado para se juntar a nós em nossa jornada para avançar no mundo tecnológico por meio da inovação e criatividade.

Seu Papel & Responsabilidades:

• Resolver os chamados atribuídos em conformidade com o SLA acordado e os padrões de qualidade da empresa
• Resolver tickets dentro do SLA, seguindo o combinado de volume e tempo.
• Aderir aos padrões de qualidade, requisitos regulamentares e políticas da empresa
• Garantir uma experiência positiva do cliente e CSAT através de Resolução de Primeira Chamada e tempo médio mínimo de manuseio (AHT), resoluções rejeitadas e reabrir casoS
• Manter alta eficiência de login (disponibilidade) para os clientes
• Atualizar os logs de trabalho e acompanhar o processo de turno/escalonamento e a conformidade do processo
• Trabalhar em atividades de agregação de valor, como atualização da base de conhecimento e autodesenvolvimento

Qualificações & Experiência

• Português, Inglês e espanhol nível AVANÇADO/FLUENTE (comunicação, escrita e leitura)
• Disponibilidade para shift fixo no turno da noite/madrugada e finais de semana (adicional noturno de 40% (Rio Grande do Sul) no salário.

Por que nos escolher?

• Somos uma das maiores empresas de tecnologia que mais crescem no mundo, com escritórios em mais de 54 países e 219.000 colaboradores
• Nossa empresa é extremamente diversificada com 165 nacionalidades representadas
• Oferecemos a oportunidade de trabalhar com colegas espalhados ao redor do mundo
• Oferecemos um ambiente de trabalho virtual em primeiro lugar, promovendo uma boa integração entre seu trabalho e vida pessoal, em uma flexibilidade real
• Estamos comprometidos com seu crescimento, oferecendo oportunidades de aprendizado e desenvolvimento de carreira em todos os níveis para ajudá-lo a encontrar seu brilho único.
• Oferecemos benefícios abrangentes para todos os funcionários
• Somos certificados como "Great Place to Work" e "Top Employer" em 17 países, e reconhecidos como “Top Employer” no Brasil especificamente, oferecendo um ambiente de trabalho positivo que valoriza o reconhecimento e o respeito dos funcionários

Igualdade & Oportunidade para Todos

Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.