Assistente de ti | arapiraca - al
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REQUISITOS BÁSICOS:
- Superior completo ou cursando, preferencialmente Ciência da Computação, Sistemas de Informação ou áreas afins;
- Conhecimentos em desenvolvimento de customização de sistemas e análise de processos;
- Habilidade em suporte de projetos e trabalho em equipe;
- 1 vaga : Residir em Arapiraca - AL ou Maceió - AL.
É DESEJÁVEL:
- Experiência comprovada de pelo menos 2 anos nos ambientes ERP PROTHEUS TCLOUD, com conhecimento de desenvolvimento ADVPL ASP, REST, MINGLE, WEB SERVICES, API, Mssql, DW, GIT e QlikView/Power BI.
- Suporte técnico em sistemas ERP TOTVS Protheus TCLOUD, Qlikview e DW;
- Desenvolvimento e manutenção de sistemas legados;
- Habilidade em Documentar projetos de tecnologia da informação;
- Participação em análises de processos e sugestão de melhorias;
- Trabalho em equipe com outros departamentos da empresa.
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Customer Support & Operations Specialist
Publicado há 6 dias atrás
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OysterLink is the newest and fastest growing restaurant & hospitality job site.
- Launched in early 2024, the site generates over 340,000 monthly viewers organically
- Our goal is to generate millions of monthly visitors organically within two-year time
We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to:
- Client & Applicant Communication
- Platform Management & Issue Resolution
- Feedback & Continuous Improvement
Required Skills:
- Native English speaking skills and excellent grammar and communication skills
- Attention to detail and ability to learn platform features
- Strong customer service focus, ability to troubleshoot issues and come up with solutions
- Ability to multitask and manage time effectively
- Experience in ticket management & documenting feedback
- Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic
Goals:
- Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
- Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Responsibilities:
- Client & Applicant Communication
- Provide prompt support for inquiries, respond to questions, and offer guidance
- Communicate effectively with companies and job seekers
- Platform Management & Issue Resolution
- Troubleshoot feature issues, monitor bug/support requests
- Refresh and reorder featured job listings on our site and LinkedIn
- Feedback & Continuous Improvement
- Track and share client/applicant feedback with internal teams to enhance platform features
- Prior to platform launch (on the current site)
- Manage incoming “Post a Job” submissions
- Gather missing information and confirm postings with clients
- Collect and review CVs
The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.
OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.
This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.
OysterLink is seeking to make IMMEDIATE hires.
What we offer at OysterLink:
- A work culture focused on mutual success and continuous growth
- Competitive pay and scheduled yearly raises
- Shares in the company – share in profit upon company sale
- Challenging projects and opportunity to work with great team members
- Job stability in case of illness, Covid changes, and personal problems
- Work-from-home opportunity
- 4 weeks paid time off
Recruitment steps:
- Apply via LinkedIn
- Receive a short questionnaire
- Send back answers + CV
- Have an interview with our Recruiter
- Complete a test
- Have an interview with Hiring Manager
- Get feedback
We kindly ask for your CV and all correspondence to be in English.
Technical Support Specialist
Publicado há 3 dias atrás
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Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
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