5 Empregos para Hardware - Salvador

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Triage reported end-user customer incidents
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Provide incident queue management
• Utilize troubleshooting skills
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• Excellent English verbal and written skills
• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Innate passion for customer service
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor's degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment prior to production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter think big!
• You get to own your job and be recognized for your contributions
• Work with smart and creative people
• Making mistakes is human. Lets learn from them. Be transparent!
• We recognize you as an individual no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!

We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.

Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.

Responsibilities

• Deliver Level 1 customer support for our client's industry-leading software products
• Triage reported end-user customer incidents
• Work on technical issues and support the direct client feedback loop process
• Help secure existing revenue by means of customer retention
• Provide incident queue management
• Utilize troubleshooting skills
• Help manage complex issues and drive escalations to resolution
• Build and demonstrate cross-application knowledge among the client's core application modules
• Push the client's software to the limit, making sure it is efficient, intuitive, and best-in-class
• Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge

Required Experience

• Excellent English verbal and written skills
• 1 to 3 years of Level 1 software support experience
• Basic skills
• Proficiency in using the Microsoft Office Suite
• A drive to continue learning in the energy business and the client's software
• Advanced problem-solving skills
• Ability to triage and actively manage a support queue
• Innate passion for customer service
• Dependability and ability to manage as well as prioritize concurrent tasks
• Must be available for an on-call rotation
• Ability to work U.S. CST business hours
• Must be a self-starter and resourceful
• Ability to work independently or as part of a team
• Proven experience working effectively in a vibrant, dynamic startup environment
• Trustworthy, team-oriented, and transparent

Desired Experience

• Bachelor's degree or equivalent experience
• Experience creating manuals, training documentation, and interactive training materials for software applications
• Experience providing software support and troubleshooting for SaaS applications
• Experience in reproducing issues in a test environment prior to production deployment
• Experience in the Software Development Lifecycle (SDLC)
• Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields

Additional Information

• Knowing your ideas are heard and matter think big!
• You get to own your job and be recognized for your contributions
• Work with smart and creative people
• Making mistakes is human. Lets learn from them. Be transparent!
• We recognize you as an individual no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!

We're hiring: IT Technical Support Analyst III

InComm is a global leader in the payments industry with over 30 years of experience and a presence in more than 30 countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.

As a leading provider of cutting-edge prepaid products, services, and transaction technologies, InComm supports over 400,000 points of distribution. We help retailers build prepaid card destinations, connect brands with new markets, and deliver a simple, secure shopping experience for consumers.

About the Role:

The IT Technical Support Analyst III will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform. This role is critical in monitoring and assessing potential issues across key IT applications, systems, and devices. You’ll use a variety of tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

Please note: This is a 24/7 support environment. The position will cover one of several shifts, including one weekend day (Sun–Thurs or Tues–Sat).

Shift: 3rd Shift – 11 PM to 7 AM (BRT)

Key Responsibilities:

• Monitor key alerts and notifications, driving timely response and resolution.
• Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
• Understand the impact of applications and infrastructure on employees, partners, and customers.
• Stay informed of production changes that may affect system functionality or alerting.
• Collaborate across teams to ensure appropriate urgency and focus on issues.
• Troubleshoot, reproduce, and document incidents and problems.
• Create and maintain knowledge base articles and shift turnover documentation.
• Manage incident ticket queues and route tickets to appropriate support teams.
• Handle ad hoc requests and adopt new procedures as needed.
• Develop and maintain automation scripts and monitoring improvements.
• Review network, system, and application logs to identify state changes.
• Escalate and manage tickets to resolution.
• Correlate faults and system data into defined events using multiple tools.
• Provide leadership, coaching, or mentoring to junior team members as needed.

Qualifications:

• 4–6 years of technical experience in a similar environment.
• Bachelor’s degree in CIS, MIS, or a related field—or equivalent work experience.
• Preferred certifications: Splunk, VMware, Network+, A+.
• Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
• Solid understanding of TCP/IP and the OSI model.
• Intermediate to advanced knowledge of Unix/Linux OS.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Capable of handling complex issues independently.
• Strong analytical thinking and attention to detail.

If you're looking to join a global company that values innovation, operational excellence, and continuous improvement, we’d love to hear from you.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

We're hiring: IT Technical Support Analyst III

InComm is a global leader in the payments industry with over 30 years of experience and a presence in more than 30 countries. As pioneers in the gift card space, we hold two-thirds of the global market share. Our mission is to revolutionize global commerce through innovative payment technologies for retailers, brands, and consumers.

As a leading provider of cutting-edge prepaid products, services, and transaction technologies, InComm supports over 400,000 points of distribution. We help retailers build prepaid card destinations, connect brands with new markets, and deliver a simple, secure shopping experience for consumers.

About the Role:

The IT Technical Support Analyst III will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform. This role is critical in monitoring and assessing potential issues across key IT applications, systems, and devices. You’ll use a variety of tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.

This is a hands-on technical role that involves working closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include everything from certificate renewals and patching to software deployments and network configuration changes.

Please note: This is a 24/7 support environment. The position will cover one of several shifts, including one weekend day (Sun–Thurs or Tues–Sat).

Shift: 3rd Shift – 11 PM to 7 AM (BRT)

Key Responsibilities:

• Monitor key alerts and notifications, driving timely response and resolution.
• Investigate, troubleshoot, and resolve technical issues in a 24x7x365 environment.
• Understand the impact of applications and infrastructure on employees, partners, and customers.
• Stay informed of production changes that may affect system functionality or alerting.
• Collaborate across teams to ensure appropriate urgency and focus on issues.
• Troubleshoot, reproduce, and document incidents and problems.
• Create and maintain knowledge base articles and shift turnover documentation.
• Manage incident ticket queues and route tickets to appropriate support teams.
• Handle ad hoc requests and adopt new procedures as needed.
• Develop and maintain automation scripts and monitoring improvements.
• Review network, system, and application logs to identify state changes.
• Escalate and manage tickets to resolution.
• Correlate faults and system data into defined events using multiple tools.
• Provide leadership, coaching, or mentoring to junior team members as needed.

Qualifications:

• 4–6 years of technical experience in a similar environment.
• Bachelor’s degree in CIS, MIS, or a related field—or equivalent work experience.
• Preferred certifications: Splunk, VMware, Network+, A+.
• Basic scripting or coding knowledge (PowerShell, Python, JavaScript, HTML/CSS).
• Solid understanding of TCP/IP and the OSI model.
• Intermediate to advanced knowledge of Unix/Linux OS.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Capable of handling complex issues independently.
• Strong analytical thinking and attention to detail.

If you're looking to join a global company that values innovation, operational excellence, and continuous improvement, we’d love to hear from you.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.