24 Empregos para Hardware - Salvador

Join to apply for the Senior Hardware discipline engineer role at Dow .

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting

Provides specialized technical support and solutions for the operations and maintenance teams. Understands and implements Most Effective Technology (MET), work process, preventive predictive maintenance plan, tools and industry best maintenance and operation practices within the electrical discipline. The Hardware Discipline engineer will support the plant electrical operational demands both for the power rectifiers and the electrical power distribution system, will support small and intermediate electrical projects. This job requires an interface with the Brazilian regulatory system (ONS / ANEEL / CHESF) on its operational and administrative demands. The management of the power Consumption, power demand, power factor level and energy costs are also part of this job.

• Ensures that all operations activities are going to be performed in a safe and reliable way.
• Ensures all electrical drawings are updated, available and posted as needs.
• Serves as the leader of the electrical discipline in the plant. Has accountability for electrical system results and for the implementation of and adherence to all relevant work processes and best practices.
• Directs activities within the electrical discipline and coordinates activities/interfaces with other disciplines.
• Ensures their deliverables meet the needs of the plant including functioning as intended, on time and within budget.
• Ensures the electrical system reliability.
• Keeps the ppm plan on tracking, analyze the reports results, and implement the correction items.
• Serves as a Site focal point with the Brazilian Regulatory agencies (ANEEL, ONS, CHESF).
• Ensure the operational electrical system excellence and the equipment reliability.
• Work with the plant staff to guarantee the correct addressing of the electrical discipline needs, (PPM, TA, Budget, Capital Projects, expenses).

• A bachelor’s degree in electrical engineering – Power Systems.
• 10 years of experience in Electrical discipline (electrical systems operations and maintenance).
• Advanced English skills.
• Knowledge in electrical power and protection systems, including HV and MV substations (having knowledge of rectifiers would be a plus).

• Leading Courageously: Consistently upholds safety standards and Dow’s core values, communicates in a clear, concise, and effective manner, and demonstrates strong active listening abilities. Effectively manages professional relationships and interacts respectfully with colleagues and stakeholders.
• Delivering Innovative Solutions: Demonstrates the ability to critically evaluate prevailing assumptions, recommend enhanced approaches, and implement effective solutions. Maintains adaptability and productivity in dynamic environments with ambiguous information. Consistently assesses underlying assumptions, suggests improvements, and puts solutions into practice.
• Collaborating for Superior Results : Works collaboratively with others, contributes to group efforts, and acknowledges input from team members supporting the plant achieve and delivery outstanding results.
• Generating Customer Value – Responds to internal and external customer needs in a timely and effective manner. Establishes trust and fulfils commitments.

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We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need.when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on

• Not Applicable

• Full-time

• Engineering and Information Technology

• Chemical Manufacturing, Industrial Machinery Manufacturing, and Research Services

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Join to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at Canonical

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Lead an engineering team that partners with the Linux engineers of a major silicon company, and works across the full Linux stack from kernel to GUI, to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon.

The role is a fast-paced, problem-solving role that's challenging yet very exciting. The right candidate must be resourceful, articulate, and able to deliver on a wide variety of solutions across PC and IoT technologies. Our teams partner with specialist engineers from major silicon companies to integrate next-generation features and performance enhancements for upcoming hardware.

As a Partner Engineering Manager at Canonical your role is to manage relationships with our key technology partners by ensuring timely delivery on agreed project milestones. Technical leadership experience and a background in software engineering are necessary prerequisites for this role. You will be expected to lead, challenge, and develop strong engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

What you'll do

• Lead a team of distributed engineers to design and implement the best Ubuntu integration for the latest IoT and server-class hardware platforms and software stacks
• Engage with commercial partners to deliver a delightful, optimised, first class Ubuntu experience on their platforms
• Develop your team through coaching, mentoring, leading by example, and feedback
• Oversee commercial engagements and support timely delivery on agreed project milestones
• Ensure an ongoing commitment to strict quality and reliability standards
• Engage with other teams at Canonical to ensure alignment on product architecture and roadmaps
• Work from home with global travel up to twice a year for up to two weeks
  
  

• You have worked with Linux distributions, debian packaging and high performance, server-class hardware
• You have experience working directly with customers, resolving their technical issues, interpreting their business challenges and effectively communicating how your solution will meet their needs
• You have demonstrated experience managing or leading a team of software engineers
• You have understanding of agile software development methodologies
• You collaborate effectively across multiple internal teams, building trust and delivering results
• You have effective communications skills in English, both written and oral
• You have a bachelor's (or equivalent university level) degree, preferably in a technology field
  
  

• Learning and Development opportunities
• Annual Compensation Review
• Recognition Rewards
• Annual Leave
• Priority Pass for travel
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

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Join to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at Canonical

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Lead an engineering team that partners with Linux engineers of a major silicon company, working across the full Linux stack—from kernel to GUI—to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon.

This role is fast-paced and problem-solving oriented, requiring resourcefulness, articulation, and the ability to deliver solutions across PC and IoT technologies. Our teams collaborate with engineers from major silicon companies to integrate next-generation features and performance enhancements for upcoming hardware.

As a Partner Engineering Manager at Canonical, your role involves managing relationships with key technology partners by ensuring timely delivery on project milestones. Technical leadership and a background in software engineering are essential. You will lead, challenge, and develop engineers, influence culture positively, facilitate technical delivery, and contribute to strategy and execution.

What you'll do

• Lead a distributed team to design and implement Ubuntu integration for the latest IoT and server hardware platforms and software stacks.
• Engage with partners to deliver an optimized, first-class Ubuntu experience on their platforms.
• Develop your team through coaching, mentoring, leading by example, and feedback.
• Oversee commercial engagements and support timely delivery of project milestones.
• Maintain high standards of quality and reliability.
• Coordinate with other teams at Canonical for alignment on product architecture and roadmaps.
• Work from home with global travel up to twice a year for up to two weeks.

Who you are

• Experienced with Linux distributions, Debian packaging, and high-performance server hardware.
• Skilled in working directly with customers, resolving technical issues, and understanding business challenges.
• Proven experience managing or leading software engineering teams.
• Familiar with agile development methodologies.
• Effective at collaborating across teams, building trust, and delivering results.
• Excellent communication skills in English, both written and oral.
• Holds a bachelor's degree or equivalent in a technology field.

What Canonical offers

• Learning and Development opportunities
• Annual Compensation Review
• Recognition Rewards
• Annual Leave
• Priority Pass for travel

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Software Development

Estamos com a posição de
IT INFRASTRUCTURE TEAM LEAD
que envolve criatividade, proatividade, desenvolvimento ágil e que permite compartilhamento constante de conhecimentos. Somos um mundo plural, que promove um ambiente descontraído de verdade, flexível e focado no desenvolvimento humano e profissional para que você possa exercer a sua singularidade.

Descrição da função / Atividades / Requisitos
Atuação estratégica para nos resultados e entregas. Garantia do cumprimento dos acordos de serviços e objetivos definidos no contrato. Acompanhamento do time para evolução técnica dos liderados e qualidade do ambiente de trabalho.

Competencias Iniciais /Requisitos
Experiencia na gestão de times em operações multidisciplinares, tais como, banco de dados, segurança, servidores/armazenamento, redes de dados, middleware, DEVOPS, Contêineres e Cloud. Capacidade de comunicação oral e escrita. Iniciativa e atitude. Teamworking.

Responsabilidades
Gestão de times de Projetos de arquitetura e/ou Sustentação de ambiente tecnológico, gestão salas de crises e de definições de tecnologias, condução do time na busca pela causa-raiz de problemas complexos, no planejamento de mudanças, definições de processos e políticas, assessment de ambientes. Introdução de novas tecnologias ao time

About The Company
A Solutis é Digital
Somos apaixonados por tecnologia e esse valor está presente em nossas ações e proposta de trabalho. Ambiente descontraído e criativo, horário flexível, possibilidade de trabalho home office, eventos e programas internos com games. Isso faz parte do nosso dia-a-dia.

Engajamento, busca intensa por conhecimento, empatia e criatividade são a nossa receita para cultivar e colher, sempre, o melhor resultado tecnológico.

Essa é a Solutis, flexível, acolhedora, inquieta, amante da tecnologia e de tudo que ela nos proporciona de mais incrível.

Para essa oportunidade, oferecemos Benefícios que fazem a diferença

Vale Refeição ou Alimentação (Alelo): Escolha como aproveitar

Auxílio Home Office: Um suporte proporcional aos dias remotos.

Assistência Médica e Odontológica SulAmérica: Cuidamos da sua saúde

Seguro de Vida: Segurança para você e sua família.

Parcerias Exclusivas: Descontos em cursos de idiomas, educação, livrarias, restaurantes e muito mais

Wellhub: Bem-estar em primeiro lugar.

Allya: Benefícios e descontos em um só lugar.

Day Off: Porque todo mundo merece uma folga especial.

Premiação por Indicações: Indique talentos e seja recompensado

Inside Out: Quarta-feira de troca de conhecimento e muito networking.

Oportunidade de Crescimento: Construa sua trajetória com a gente

Venha fazer parte de um time que valoriza você e suas conquistas

Venha fazer parte de um time que valoriza você e suas conquistas

Venha fazer parte do nosso time

Overview

We have an opportunity available for an IT Infrastructure Analyst to join the Technical Support team. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those analysts looking to grow within the IT industry.

• Work in IT projects, including the design and deployment of new IT systems and services.
• Troubleshoot hardware and software issues related to internal IT.
• Monitor current and future infrastructure.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.

• 2+ years of experience in IT infrastructuring.
• Experience in IT projects and rolling out IT infrastructures across various technologies.
• Strong communication skills.
• Bachelor of Software Engineering or Computer Science.
• Advanced English level.

Overview

Infrastructure Specialist | IT Backoffice — Brazil (Remote)

Your wellbeing, our mission. Join a company shaping a healthier world. Wellhub is revolutionizing workplace wellness by connecting employees to fitness, mindfulness, therapy, nutrition, and sleep partners in one subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We value wellbeing, collaboration, and diverse perspectives, and we aim to create real impact by empowering teams to push boundaries and grow together.

We are hiring an IT Infrastructure Specialist – Modern Work & Cloud for our IT Backoffice team in Brazil - Remote , meaning you can work from anywhere within the country. This role is open to candidates in Brazil only.

The IT team enables Wellhub’s success by maintaining a secure, efficient, and accessible technology environment. In this role, you will design, implement, and manage modern work and cloud solutions, leveraging platforms such as Google Workspace and Azure, with a focus on server infrastructure and AI-driven integration. You will help drive IT engineering initiatives, develop scalable solutions, and foster an engineering culture emphasizing automation, scalability, and knowledge sharing. You will safeguard digital assets, ensure seamless access for a global workforce, shape IAM strategy, and optimize IT infrastructure to support growth.

• Design and implement robust, scalable, and secure IT infrastructure and solutions for modern workplaces, with a focus on cloud platforms like Azure, Google Workspace, Intune, Entra ID, etc.
• Lead the development and execution of our cloud strategy, aligning with business objectives and best practices, and exploring opportunities for AI integration.
• Drive initiatives for productivity, collaboration, communication, and device management, including packaging, deploying, and automating applications for end-users.
• Ensure security and compliance of the modern work environment, implementing and maintaining security measures and policies.
• Collaborate with cross-functional teams to translate needs into effective technology solutions and measurable results.
• Troubleshoot and resolve complex technical issues to minimize disruption for a global workforce.
• Stay up-to-date with technologies and trends in modern work, cloud computing, and AI applications in IT.
• Promote wellbeing and a supportive work environment, encouraging work-life balance and self-care.

• Expertise in designing and implementing modern workplace solutions and cloud/server infrastructure.
• Solid knowledge of cloud computing models, security, governance, and platform technologies.
• Keen to explore and integrate AI solutions to optimize IT operations and user experiences.
• Proficient in Azure, Google Workspace, and Intune; strong scripting/automation skills; experience with IAM, security (DLP, BYOD, conditional access, authentication).
• Ability to communicate technical concepts to technical and non-technical audiences.
• Curious problem-solver with strong diagnostic abilities and a proactive mindset.
• Willingness to embrace new technologies and stay current with industry trends in modern work, cloud computing, and AI.
• Team-oriented, collaborative, and focused on achieving shared goals.

Note: Prior experience in Cloud Platforms (Azure, Google Workspace), Automation & Scripting (Python, Shell, PowerShell, etc.), and IAM are mandatory for this role.

We offer thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and wellbeing, enabling you to thrive in all aspects of life. Our benefits program is flexible and can be customized to your needs.

Benefits include:

• WELLHUB : Free Gold+ membership with access to gyms, digital fitness programs, and wellness resources; you can add up to three family members.
• WELLZ : Emotional wellbeing program with therapy sessions and on-demand content.
• HEALTHCARE : Health, dental, and life insurance.
• FLEXIBLE WORK : Hybrid and remote options with home office reimbursement.
• FLEXIBLE SCHEDULE : Flexible work patterns aligned with time zones and team needs.
• PAID TIME OFF : Vacation after 6 months, annual accruals, and birthday holiday.
• PAID PARENTAL LEAVE : 100% paid parental leave with extended options for birth parents.
• CAREER GROWTH : Access to learning platforms and a personalized development roadmap.
• CULTURE : Collaborative, inclusive environment that values diverse perspectives.

Diversity, equity, and belonging are core to Wellhub. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis protected by law.

For more on life at Wellhub, follow us on Instagram @lifeatwellhub and LinkedIn.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations.

This is a people manager role reporting to the Senior Support Service Delivery Manager

Responsibilities:

• Lead, develop, and coach a team of Technical Support Engineers (TSEs)

• Manage onboarding, mentoring, and ongoing development of team members

• Drive operational efficiency through KPI tracking, process optimization, documentation, and change management

• Conduct performance evaluations, including bi-annual focal reviews

• Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services

• Support escalated enterprise customer issues and risk assessments

• Identify and escalate systemic issues and emerging customer trends

• Oversee compliance activities and quality reviews within the support environment

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic:

• 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products
• 3+ years of experience as a team lead or manager in a technical support environment
• Proven experience managing individuals in hybrid or remote team environments
• An effective and proven technical background in software, including handling escalations and mentoring teams
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field
• English language fluency (native or fluent)

Preferred:

• Experience with web-based applications or development
• Proficiency in using Salesforce, JIRA, and other ticket/case management platforms
• Experience providing and/or assisting with technical training, documentation, or knowledge base content creation
• Exposure or familiarity with Docusign or comparable agreement technology platforms
• Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture
• Fluency in an additional language beyond English

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

#LI-BF3

WHO WE ARE

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.

A DAY IN THE LIFE

We’re seeking an experienced Manager to help grow and scale our world class Technical Support team in Brazil as well as bring their ideas and innovation to help continue to evolve the Global Support Team.

WHAT YOU WILL DO

• Manage, mentor, and support the Brazil-based Technical Support team (located in Florianópolis).
• Foster a high-performance culture focused on collaboration, accountability, and service excellence.
• Identify skill gaps and provide coaching as well as create growth plans for career development.

Customer Experience & Escalations

• Engage directly with customers to resolve escalated issues and gather product feedback.
• Act as a customer advocate within the organization, influencing product and process improvements.
• Uphold agreed-upon SLAs and maintain consistent, high-quality support across all channels.
• Design and implement support processes and workflows that drive efficiency and scale.
• Develop new support strategies aligned with organizational OKRs and team goals.
• Lead and contribute to strategic projects across the support organization.

Cross-functional Collaboration

• Partner closely with Product, R&D, and other internal teams to ensure customer feedback informs product development.
• Work alongside the VP of Technical Support and Support Leadership to maintain high standards of product knowledge, systems fluency, and customer service.
• Contribute to broader company initiatives and collaborate with leaders across Duda.

As part of our Customer Success Leadership team, you'll also contribute to driving product adoption, sharing best practices, and implementing scalable strategies that create long-term value for Duda customers.

WHO YOU ARE

• Proven experience (3+ years) in a technical support leadership role, preferably in a SaaS environment.
• Excellent communication skills in both English and Portuguese (Spanish is a plus).
• Strong analytical skills and a track record of making data-driven decisions.
• Strong belief in “living in the product you support.” It is important you understand deeply the way customers use our platform so you can educate/mentor/coach team members.
• Strong understanding of SaaS platforms, APIs, HTML/CSS, and cloud technologies.
• Take great pride in the customer experience and take ownership to improve the team’s failures.
• Fearless in voicing your opinions and thinking critically to improve our business.
• Demonstrated Project Management experience and ability to work cross functionally to take projects from beginning to end with little supervision.
• Empathetic, patient, and have a customer-first attitude.
• Familiarity with Zendesk is a plus.

IMPORTANT INFORMATION

Please submit an English version of your resume when applying. Interviews will be done in English to align with our global communication standards.

Our teams value the connection, collaboration, and creativity sparked by in-person interactions. At the same time, we recognize the focus, flexibility, and autonomy that remote work provides. This role offers a remote-first work model, with occasional in-person meetings and team events. For this reason, candidates must reside in Florianópolis/SC , to ensure alignment with our team’s collaboration needs and company initiatives.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact

About Us

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 240 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

About The Job:

As a member of the Support Team at Zyte, you will be responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible.

We are big fans of Continuous Improvement and use metrics to measure and improve our processes. Whenever possible, we suggest improvements to our products and write our own internal tools in order to give the best possible service to our customers.

About you:

You are extremely well organized and self-motivated - essential because we're a remote team. You are a creative problem solver with a think-outside-the-box and can-do attitude and have a passion for great customer service.

Roles & Responsibilities:

• Provide world class support for our Zyte customers by delighting them in every interaction.
• Investigate and resolve issues keeping the customer up to date on progress.
• Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customers to get the best value possible.
• Demonstrate leadership and ability to work independently to resolve complex technical issues.
• Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
• Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
• Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
• Assist developers on the customer side to help troubleshoot their spider code.
• Provide assistance to internal groups in Zyte to troubleshoot issues and make configuration changes.
• Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction.
• Be available to participate in the weekend shift - approximately one weekend every month for additional compensation.

Requirements:

• 3+ years of support or equivalent experience in a customer-facing role.
• Solid understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL).
• Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
• Basic understanding of web applications, client utilities, browserstack, headless browsers.
• Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
• Strong grasp of Python to be able to write and debug code. Prefer familiarity with additional languages such as Javascript, Typescript, Java, .net/C#, Golang.
• Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
• Strong team player with good analytical and technical writing skills.
• Strong relationship building skills with a sense of collaboration.
• Ability to multi-task and manage multiple priorities and commitments.

Benefits:

By joining the Zyte team, you will:

• Become part of a self-motivated, progressive, multi-cultural team.
• Have the freedom & flexibility to work remotely.
• Get the chance to work with cutting-edge open source technologies and tools.

Mid-Senior level

Full-time

IT Services and IT Consulting

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