14 Empregos para Dell - Porto Alegre
Partner Sales Manager - Dell
Publicado há 19 dias atrás
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Join to apply for the Partner Sales Manager - Dell role at Canonical
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Partner Sales Manager to be a key contributing team member within the growing Dell alliances organization. Large OEM or Independent Hardware Vendor (IHV) brands - Dell, HPE, IBM, Lenovo, Ericsson, Cisco, Fujitsu and many more - are major partners for Canonical. These companies build software-defined solutions to capitalize on global open source mandates and associated macro trends. Canonical's flagship product, Ubuntu, and its broader open source portfolio are key ingredients for these partners to realize their aspirations. Canonical represents the best platform for rapid open source innovation.
Reporting to the Senior Director of Global Alliances - Dell, the Partner Sales Manager will work closely with Dell and Canonical teams in various geographies to enable Dell teams, generate and transact opportunities, drive a Canonical agenda within Dell, and achieve targeted results. They are responsible to build trusted relationships with Dell, increase Canonical market share and attach rate, evangelize the partnership and drive business interactions from across persona - from engineer to CxO. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and participate in executive engagements as coordinated by the Senior Director.
The role entails
- Build strategic relationships and enable Dell teams on the partnership
- Build pipeline and transact opportunities through Dell
- Grow Dell's awareness of open source capabilities on Canonical Ubuntu
- Demonstrate a deep understanding of the Linux and cloud software ecosystem
- Deliver on targets, objectives and provide a voice of the partner
- Travel regularly - sometimes internationally - to drive partnerships in person
- Align and support internal canonical field teams - identify, support, grow, transact
- Expand existing footprint with Dell customers with an aim to upsell to broader portfolio
- Support and contribute to broader strategy, initiatives and key campaigns as defined by the Senior Director
- Experience in alliance or indirect sales management roles
- Autonomous, disciplined, hands-on, get-it-done mentality
- Ability to capture customer requirements, evaluate gaps, identify and create opportunities
- Passionate about Ubuntu products and mission
- Comfortable in fast-paced and high pressure environments with measurable goals
- Experience with Linux, virtualization, containers, and other cloud technologies
- Excellent communication and presentation skills
- Team player with superior accountability and customer support skills
- Credibility and working knowledge of Dell - its products, go-to-market motion, and field
- Experience managing cross-functional teams and track record of operational excellence
- Willingness to travel up to 4 times a year for internal events
- Hands on experience with SalesForce.com and Google Suite a plus
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Software Development
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#J-18808-LjbffrTechnical Support L1
Publicado há 23 dias atrás
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Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!
Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!
Technical Support L1
Ontem
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Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!
Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!
The main challenges:
- International customer service through a variety of channels, via Zendesk (chat and email);
- Customer support to ensure the best use of our products (Profit, Vector, BlackArrow and various solutions developed for the financial market);
- Resolving queries and analyzing critical cases;
- Opening and monitoring calls, via Jira;
- Working proactively with the rest of the team to deliver actions aimed at customers.
What is essential:
- Technical education and/or undergraduate degree in progress in technology areas;
- Intermediate to advanced level of English;
- Availability to work on a 5x2 shift with rotating days off;
- Availability to work 100% in person in Porto Alegre/RS;
- Identification with customer service and passion for solving problems.
What stands out:
- Knowledge of the financial market;
- Experience in the area of technical support and customer services;
- Knowledge of the Zendesk or similar platforms.
We consider complementary experiences beyond professional performance as differentials, such as academic involvement (PETs, mentoring, courses, competitions, etc.), or involvement in communities in your area of expertise, volunteer work, among others.
Here we work together to promote an increasingly inclusive environment, which values all trajectories regardless of gender, sexual orientation, race, ethnicity or disability.
Technical Support L1
Hoje
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Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team!
Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service! Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy!
Technical Support Specialist
Publicado há 3 dias atrás
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Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist
Publicado há 3 dias atrás
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Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist
Publicado há 3 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
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Technical Support Specialist
Publicado há 3 dias atrás
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Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist
Publicado há 3 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!
Technical Support Specialist
Publicado há 3 dias atrás
Trabalho visualizado
Descrição Do Trabalho
Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team!
About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. In today’s world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.
Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.
What You'll Do:
- Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
- Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
- Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
- Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
- Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
- Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
- Maintain and update Knowledge Base articles to improve self-service resources for clients
- Provide regular status updates to management, clients, and all relevant stakeholders
- Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
b>Required Qualifications:
- 5+ years of experience in Customer Support/Technical Support roles
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Fluent in English (spoken and written)
- Strong problem-solving skills with deep investigative and analytical abilities
- Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
- Ability to work independently and think outside the box to solve technical challenges
- Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
- Current residence in Brazil
- Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills:
- Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTML
- Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
- Salesforce Administration
- Experience with SAML-based SSO and identity management solutions
- Customer Success experience
What Sets You Apart:
- You're a fast thinker who thrives in dynamic environments
- You have a knack for thinking outside the box
- You're naturally curious and enjoy deep investigation
- You can work independently while maintaining strong team collaboration
b> Why Join Us:
- Join a growing, innovative company
- Develop your skills with a supportive team
- Career advancement opportunities and professional growth paths
- Make a real impact on customer success
- Remote work flexibility
Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix!