66 Empregos para Contact center - Santo André

Entrar em contato com pessoas que já são clientes, registrar informações de renegociação, controlar planilhas e atualizar cadastros. Necessário ensino médio completo, experiência com cobrança, vendas, boa comunicação, escrita e verbal facilidade em negociação e poder de persuação. Buscamos profissionais com foco em resultado. Oferecemos salário fixo+ benefícios.

HORARIO DE TRABALHO DE SEGUNDA A SEXTA DAS 10:00 AS 18:20

Ensino médio completo

Experiência na área vendas ou cobrança.

Boa comunicação

Poder de persuação e negociação.

Salário: R$ Comissão (Variavél R$.500 HÁ R$ .000)

Benefícios: Assistência Médica / Medicina em grupo, Tíquete Refeição, Vale Transporte

Regime de contratação: CLT (Efetivo).

Escolaridade Mínima: Ensino Médio (2º Grau)

EXECUTIVO DE VENDAS C/ OU SEM EXPERIÊNCIA

Treinamento constante para desenvolvimento e capacitação profissional. Terá acompanhamento de perto de um líder com experiência e referência na área. Empresa de âmbito nacional.

Área profissional: Vendas.

Local de trabalho: Rua dos Vianas, 1196, Baeta Neves - São Bernardo do Campo

Regime de contratação de tipo Efetivo: CLT

Jornada de trabalho: Segunda a sexta

Horário: 09:00 às 19:00

Pagamento: R$1.518,00 - R$.000,00 por mês

Benefícios:

Vale-refeição

Vale-transporte

Pagamento adicional:

13º salário

Comissão

Tipo de vaga: Tempo integral, Efetivo CLT

Tipo de vaga: Tempo integral, Efetivo CLT

Pagamento: R$1.518, 0 - R 4.424,15 por mês

Benefícios:

• Vale-refeição
• Vale-transporte

EXECUTIVO DE VENDAS C/ OU SEM EXPERIÊNCIA

Treinamento constante para desenvolvimento e capacitação profissional. Terá acompanhamento de perto de um líder com experiência e referência na área. Empresa de âmbito nacional.

Área profissional: Vendas.

Local de trabalho: Rua dos Vianas, 1196, Baeta Neves - São Bernardo do Campo

Regime de contratação de tipo Efetivo: CLT

Jornada de trabalho: Segunda a sexta

Horário: 09:00 às 19:00

Pagamento: R$1.518,00 - R$.000,00 por mês

Benefícios:

Vale-refeição

Vale-transporte

Pagamento adicional:

13º salário

Comissão

Tipo de vaga: Tempo integral, Efetivo CLT

Tipo de vaga: Efetivo CLT

Pagamento: R$1.518, 0 - R 4.124,60 por mês

Benefícios:

• Vale-refeição
• Vale-transporte

A FastService Telecom está contratando – Vendedores de Call Center

Local: Santo André – próximo ao Centro

Horário: Segunda a Sexta-feira, das 09h50 às 18h00

Regime: CLT

Início Imediato

Ganhos de R$ 3.000 a R$5.000 por mês

Oferecemos:

Salário fixo

Vale-transporte

Comissão sobre vendas

Premiações semanais

Cesta básica a partir do 3º mês

Venha fazer parte do time FastService Telecom e crescer junto com a gente

Envie seu currículo agora mesmo para WhatsApp:

Tipo de vaga: Efetivo CLT

Pagamento: R$1.518,00 - R 4.068,38 por mês

Benefícios:

• Cesta básica
• Vale-transporte

Job Description

Hybrid : for this position is required to be on site 3x/week

What you will do (responsabilities):

Operational Excellence:

• Align activities with GM's standards for quality, safety, and efficiency.
• Participate in process improvement initiatives and support Six Sigma practices and enroll trainings.

Team Collaboration:

• Work effectively with cross-functional teams including quality, engineering, manufacturing, logistics, and sales.

Customer Focus:

• Exceed customer expectations by delivering high-quality products and services.
• Engage in continuous improvement focusing on Customer Experience.

Professional Development:

• Participate in ongoing learning opportunities and coordinate training for agents and team leaders.

Compliance and Ethics:

• Adhere to GM's Code of Conduct and promote ethical behavior and respect for diversity.

Innovation:

• Propose new ideas, support research and development, and embrace emerging technologies.

Quality Oversight & Governance:

• Conduct independent audits of supplier's customer interactions.
• Partner with supplier's QA team to ensure consistency.
• Develop and maintain governance frameworks and reporting.
• Provide performance feedback and recommendations.
• Ensure supplier QA processes meet standards.

Training Governance & Partnership:

• Review and approve supplier training materials.
• Monitor and evaluate supplier training programs.
• Conduct train-the-trainer sessions.
• Improve knowledge management tools.
• Recommend improvements in training strategy.

Collaboration & Continuous Improvement:

• Act as the key liaison for quality and training matters.
• Participate in joint calibration sessions and quality reviews.
• Analyze performance data and customer feedback.
• Benchmark practices against industry standards.
• Partner with internal business units to ensure alignment.

Location: Teleperformance - Contact Center - Vila Prudente/SP

Your skills and abilities (required qualifications):

• Bachelor's degree
• Language Requirements: English: Advanced (mandatory)/ Spanish: Desirable
• Proven experience in call center operations, quality, and training
• Strong knowledge of NPS, CSAT, and FCR metrics
• Proficiency in root cause analysis and training methodologies
• Advanced Excel skills (mandatory)
• Experience with knowledge management and process improvement
• Oversee and support call center operations with a focus on quality and training
• Manage and maintain learning curves and training programs, including refreshers
• Implement and manage knowledge tools and training platforms
• Drive continuous improvement initiatives through training and development
• Support the implementation and use of speech analytics tools (desirable)

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

A Neurogram é uma startup de inteligência artificial que transforma o diagnóstico neurológico.

Trabalhamos lado a lado com médicos, clínicas e hospitais para oferecer diagnósticos mais rápidos, inteligentes e acessíveis. Nossa missão é auxiliar a comunidade médica a desvendar o cérebro.

Por meio da tecnologia, buscamos ampliar a capacidade humana de compreender o sistema nervoso e, assim, melhorar a vida de milhões de pessoas.

Ser a ponte entre a Neurogram e os profissionais de saúde, garantindo uma experiência impecável em cada contato. Como Customer Support, você será responsável por orientar médicos e clínicas no uso de nossa plataforma, traduzindo tecnologia em empatia, eficiência e solução.

• Atender médicos, clínicas e hospitais através de diversos canais de atendimento (tickets chat, e-mails e WhatsApp), assegurando rapidez, clareza e empatia nas interações;
• Resolver dúvidas técnicas sobre a plataforma de EEG e orientar usuários quanto ao uso de novas funcionalidades;
• Monitorar e acompanhar solicitações complexas junto às áreas de Produto e Tecnologia;
• Identificar padrões de erro ou melhoria e contribuir com feedbacks estruturados para o time de Produto;
• Garantir o cumprimento dos indicadores de atendimento (SLA e NPS);
• Participar de plantões noturnos e de fim de semana, garantindo cobertura contínua de suporte;
• Colaborar com o time de Customer Success para aprimorar processos e playbooks de atendimento.

• Experiência com HubSpot, com histórico de uso da ferramenta em outras empresas;
• Mínimo de 3 anos de experiência em atendimento ao cliente, preferencialmente em empresas de tecnologia SaaS;
• Disponibilidade para plantões noturnos e aos finais de semana;
• Comunicação escrita e verbal excepcionais;
• Proatividade, organização e capacidade de resolver problemas de forma autônoma.

• Experiência no mercado de saúde ou healthtechs;
• Vivência em startups ou empresas em fase de scale-up;
• Conhecimento em fluxos de atendimento técnico e automações de CRM.

• Local: Híbrido — Google Campus (Av. Paulista, São Paulo, próximo à Estação Brigadeiro)
• Tipo de Contratação: PJ — 12 notas anuais (com incidência de imposto de apenas 3%, uma vez que a companhia está incorporada nos EUA)
• Processo Seletivo: 1) Inscrição; 2) Papo com CRO; 3) Fit Cultural com CEO; 4) Proposta

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision™, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.

Division Link:

Job Description

The OptiVision™ Account Manager plays a critical role in managing and nurturing relationships with key customers. This role is responsible for being the primary point of contact for customer communication of technical topics, working with multiple accounts, and ensuring that customer needs are met by overseeing ticket management, release testing, and handling the estimation of enhancements process. The Account Manager will collaborate closely with the Customer Experience Manager, other Account Managers and internal teams to resolve customer issues in a timely manner and drive customer satisfaction.

Essential Duties And Responsibilities

Primary Customer Communication:

Serve as the key point of contact for assigned customers, maintaining regular communication and building strong relationships.

Product Knowledge:

Continue to develop and maintain a deep understanding of OPTIVIQ’s software solutions, including OptiVision™. Stay current with new product releases, features, and updates to provide accurate information and guidance to customers.

Customer Business Process Knowledge:

Continuously gain knowledge of the customer’s business processes and how they intersect with OptiVision™ and other OPTIVIQ software solutions. Understand customer-specific workflows and requirements.

Ticket Management:

Oversee and manage customer tickets, ensuring timely responses and resolutions. Collaborate with support teams to escalate issues when necessary and track progress.

Release Testing (for Customers):

Coordinate and manage the testing of new releases for customers, ensuring that updates or new features function correctly in customer environments.

Enhancement Estimate Process:

Upon request from customers, create Enhancement Tickets, Statements of Work, Estimation of Efforts and Documents of Understanding, working closely with the Customer Experience Manager for the generation of quotes and proposals. Liaise with internal departments to track and fulfill customer requests.

Customer/Product Issue Resolution:

Identify and resolve customer and product-related issues. Serve as a problem-solving resource for customers and coordinate solutions with other departments.

Collaboration with Account Managers:

Work closely with other Account Managers to share knowledge, insights, and best practices. Collaborate on cross-functional customer projects and initiatives.

Timecard Maintenance:

Ensure proper timecard management for customer-related activities, ensuring accurate time tracking for billing and project purposes.

Knowledge of Tools and Reporting:

Develop expertise in the tools and reporting systems used by OPTIVIQ to manage customer accounts, monitor service delivery, and report on customer metrics.

Regular Customer Meetings:

Organize and participate in regular customer meetings to discuss ongoing projects, updates, and any outstanding issues. Maintain a proactive approach to customer engagement.

Manages Multiple Customers:

Successfully manage multiple customer accounts simultaneously, ensuring that each customer receives a high level of service and attention.

Required Skills & Experience

Product Knowledge:

• Experience in using, configuring, supporting and maintaining OptiVision™
• Experience in the Pulp and Paper industry

Customer Relationship Management:

• Proven experience managing key accounts in a B2B environment, preferably within a software or technology company.

Business Process Understanding:

• Ability to understand complex customer business processes and how they relate to the implementation and use of OptiVision™.

Issue Resolution

• Strong problem-solving skills with a focus on identifying root causes and delivering effective solutions.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to convey complex technical concepts in a clear and concise manner.
• Portuguese and English – Advanced Level

Ability to Travel Internationally

Organizational Skills:

Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines.

Technical Aptitude:

Experience with CRM systems, service ticketing tools, and reporting systems.

Team Collaboration:

Ability to work well in cross-functional teams and share knowledge with peers.

Desired Skills & Experience

Bachelor’s degree in business, technology, or related field, or equivalent work experience.

A minimum of 5 years in a customer-facing role with account management experience.

Familiarity with SQL or other database querying skills is a plus.

Essential Functions

For up to 8 hours per day you must be able to fully utilize standard computer equipment, required programs, phone, and office equipment. You must be able to lift and carry a laptop computer.