317 Empregos para Contact center - Santo André

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Hours of operation: 8:00 AM - 8:00 PM ET
• Shifts: 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM
• Role: Contingent Hurricane Relief Agent (temporary, remote)

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type 20+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

Starting compensation is based on experience. We offer a variety of benefits and incentives designed to be competitive and to grow with you over time.

We offer a range of benefits and incentives that go beyond a paycheck, including:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Disinfection and safety measures in the workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement, rewards, and recognition programs

MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and valuing every employee.

Office environment; largely sedentary. Requires sitting/standing for long periods while using computer and headset. May occasionally move about the office and lift up to 40 pounds.

• Must be authorized to work in the country where the job is based
• Background and/or security investigations (Level II) with fingerprint may be required; offers contingent on results
• Drug screening required; offers contingent on results

We provide reasonable accommodations as required by law. If needed, contact Human Resources.

We embrace differences and are committed to a diverse, equal-opportunity work environment. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements.

MCI helps customers take on CX and DX challenges, delivering industry-leading solutions for BPO, staffing, contact center services, and IT needs. MCI operates facilities across multiple regions and serves 10,000+ employees with 150+ client partners. This description provides a general overview and is not all-inclusive of duties, responsibilities, skills, or qualifications. The employer may revise the job description at any time. This is not an employment contract and either party may terminate employment at any time.

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .

As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will:

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

• Capture and translate business requirements into high-quality technical solutions.
• Contribute to issue resolution during design and delivery phases.
• Review and validate new and in-life products and services.
• Support customer migration planning, change management, and impact assessments.
• Troubleshoot and support resolution of technical issues, including root cause analysis.
• Ensure all designs follow architectural principles and strategy.
• Suggest and support improvements to internal processes.

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters:

• Requirements gathering & analysis
• UC / CC Solution design & delivery
• Business analysis & commercial awareness
• Troubleshooting & root cause analysis
• Technology migration
• Change and incident management

Soft skills & mindset

• Strong communication & presentation skills
• Ability to negotiate and develop proposals
• Growth mindset & continuous learning attitude
• Inclusive, collaborative approach to teamwork
• Learning agility — adapt quickly to new tools and technologies

Technical knowledge

• +5 years’ experience in Unified Communication / Contact Center technologies & protocols
• Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
• Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
• Understanding enterprise IT and cloud-based environments for UC and CC Solutions
• Advanced English is mandatory

What’s in it for you

• Opportunity to design solutions that impact global industries.
• Exposure to cutting-edge technologies
• Career growth in solution design and architecture.
• Work with a diverse, international team shaping the future of digital transformation.

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best, making it easier for customers to work with us, and delivering scalable, repeatable solutions backed by outstanding service and market-leading security.

As a Senior Unified Communications / Contact Center Designer, you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will:

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

• Capture and translate business requirements into high-quality technical solutions.
• Contribute to issue resolution during design and delivery phases.
• Review and validate new and in-life products and services.
• Support customer migration planning, change management, and impact assessments.
• Troubleshoot and support resolution of technical issues, including root cause analysis.
• Ensure all designs follow architectural principles and strategy.
• Suggest and support improvements to internal processes.

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters:

• Requirements gathering & analysis
• UC / CC Solution design & delivery
• Business analysis & commercial awareness
• Troubleshooting & root cause analysis
• Technology migration
• Change and incident management

Soft skills & mindset

• Strong communication & presentation skills
• Ability to negotiate and develop proposals
• Growth mindset & continuous learning attitude
• Inclusive, collaborative approach to teamwork
• Learning agility — adapt quickly to new tools and technologies

Technical knowledge

• +5 years’ experience in Unified Communication / Contact Center technologies & protocols
• Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
• Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
• Understanding enterprise IT and cloud-based environments for UC and CC Solutions
• Advanced English is mandatory

What’s in it for you

• Opportunity to design solutions that impact global industries.
• Exposure to cutting-edge technologies
• Career growth in solution design and architecture.
• Work with a diverse, international team shaping the future of digital transformation.

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!

Why this role mattersAt BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally.
We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.Our strategy is to be brilliant in what we do best, making it easier for customers to work with us, and delivering scalable, repeatable solutions backed by outstanding service and

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .

As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will:

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

• Capture and translate business requirements into high-quality technical solutions.
• Contribute to issue resolution during design and delivery phases.
• Review and validate new and in-life products and services.
• Support customer migration planning, change management, and impact assessments.
• Troubleshoot and support resolution of technical issues, including root cause analysis.
• Ensure all designs follow architectural principles and strategy.
• Suggest and support improvements to internal processes.

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters:

• Requirements gathering & analysis
• UC / CC Solution design & delivery
• Business analysis & commercial awareness
• Troubleshooting & root cause analysis
• Technology migration
• Change and incident management

Soft skills & mindset

• Strong communication & presentation skills
• Ability to negotiate and develop proposals
• Growth mindset & continuous learning attitude
• Inclusive, collaborative approach to teamwork
• Learning agility — adapt quickly to new tools and technologies

Technical knowledge

• +5 years’ experience in Unified Communication / Contact Center technologies & protocols
• Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
• Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
• Understanding enterprise IT and cloud-based environments for UC and CC Solutions
• Advanced English is mandatory

What’s in it for you

• Opportunity to design solutions that impact global industries.
• Exposure to cutting-edge technologies
• Career growth in solution design and architecture.
• Work with a diverse, international team shaping the future of digital transformation.

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .

As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will:

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

• Capture and translate business requirements into high-quality technical solutions.
• Contribute to issue resolution during design and delivery phases.
• Review and validate new and in-life products and services.
• Support customer migration planning, change management, and impact assessments.
• Troubleshoot and support resolution of technical issues, including root cause analysis.
• Ensure all designs follow architectural principles and strategy.
• Suggest and support improvements to internal processes.

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters:

• Requirements gathering & analysis
• UC / CC Solution design & delivery
• Business analysis & commercial awareness
• Troubleshooting & root cause analysis
• Technology migration
• Change and incident management

Soft skills & mindset

• Strong communication & presentation skills
• Ability to negotiate and develop proposals
• Growth mindset & continuous learning attitude
• Inclusive, collaborative approach to teamwork
• Learning agility — adapt quickly to new tools and technologies

Technical knowledge

• +5 years’ experience in Unified Communication / Contact Center technologies & protocols
• Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
• Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
• Understanding enterprise IT and cloud-based environments for UC and CC Solutions
• Advanced English is mandatory

What’s in it for you

• Opportunity to design solutions that impact global industries.
• Exposure to cutting-edge technologies
• Career growth in solution design and architecture.
• Work with a diverse, international team shaping the future of digital transformation.

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .

As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will:

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

• Capture and translate business requirements into high-quality technical solutions.
• Contribute to issue resolution during design and delivery phases.
• Review and validate new and in-life products and services.
• Support customer migration planning, change management, and impact assessments.
• Troubleshoot and support resolution of technical issues, including root cause analysis.
• Ensure all designs follow architectural principles and strategy.
• Suggest and support improvements to internal processes.

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters:

• Requirements gathering & analysis
• UC / CC Solution design & delivery
• Business analysis & commercial awareness
• Troubleshooting & root cause analysis
• Technology migration
• Change and incident management

Soft skills & mindset

• Strong communication & presentation skills
• Ability to negotiate and develop proposals
• Growth mindset & continuous learning attitude
• Inclusive, collaborative approach to teamwork
• Learning agility — adapt quickly to new tools and technologies

Technical knowledge

• +5 years’ experience in Unified Communication / Contact Center technologies & protocols
• Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
• Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
• Understanding enterprise IT and cloud-based environments for UC and CC Solutions
• Advanced English is mandatory

What’s in it for you

• Opportunity to design solutions that impact global industries.
• Exposure to cutting-edge technologies
• Career growth in solution design and architecture.
• Work with a diverse, international team shaping the future of digital transformation.

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .

As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will:

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

• Capture and translate business requirements into high-quality technical solutions.
• Contribute to issue resolution during design and delivery phases.
• Review and validate new and in-life products and services.
• Support customer migration planning, change management, and impact assessments.
• Troubleshoot and support resolution of technical issues, including root cause analysis.
• Ensure all designs follow architectural principles and strategy.
• Suggest and support improvements to internal processes.

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters:

• Requirements gathering & analysis
• UC / CC Solution design & delivery
• Business analysis & commercial awareness
• Troubleshooting & root cause analysis
• Technology migration
• Change and incident management

Soft skills & mindset

• Strong communication & presentation skills
• Ability to negotiate and develop proposals
• Growth mindset & continuous learning attitude
• Inclusive, collaborative approach to teamwork
• Learning agility — adapt quickly to new tools and technologies

Technical knowledge

• +5 years’ experience in Unified Communication / Contact Center technologies & protocols
• Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
• Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
• Understanding enterprise IT and cloud-based environments for UC and CC Solutions
• Advanced English is mandatory

What’s in it for you

• Opportunity to design solutions that impact global industries.
• Exposure to cutting-edge technologies
• Career growth in solution design and architecture.
• Work with a diverse, international team shaping the future of digital transformation.

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!

Why this role matters

At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.

Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security .

As a Senio r Unified Communications / Contact Center Designer , you’ll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.

What you’ll be doing

In this role, you will:

• Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
• Design and deliver technical solutions that align with governance and gold standards.
• Ensure your designs are scalable, adaptable, and cost-effective.
• Escalate risks or cost issues when needed.
• Present and explain technical designs to internal and external audiences.
• Collaborate across offices and remote teams to deliver exceptional service.

Your responsibilities

• Capture and translate business requirements into high-quality technical solutions.
• Contribute to issue resolution during design and delivery phases.
• Review and validate new and in-life products and services.
• Support customer migration planning, change management, and impact assessments.
• Troubleshoot and support resolution of technical issues, including root cause analysis.
• Ensure all designs follow architectural principles and strategy.
• Suggest and support improvements to internal processes.

Skills & experience we’re looking for

Core skills – We should be able to work independently on the following matters:

• Requirements gathering & analysis
• UC / CC Solution design & delivery
• Business analysis & commercial awareness
• Troubleshooting & root cause analysis
• Technology migration
• Change and incident management

Soft skills & mindset

• Strong communication & presentation skills
• Ability to negotiate and develop proposals
• Growth mindset & continuous learning attitude
• Inclusive, collaborative approach to teamwork
• Learning agility — adapt quickly to new tools and technologies

Technical knowledge

• +5 years’ experience in Unified Communication / Contact Center technologies & protocols
• Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
• Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
• Understanding enterprise IT and cloud-based environments for UC and CC Solutions
• Advanced English is mandatory

What’s in it for you

• Opportunity to design solutions that impact global industries.
• Exposure to cutting-edge technologies
• Career growth in solution design and architecture.
• Work with a diverse, international team shaping the future of digital transformation.

If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!